The Relationship Edge In Business

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The Relationship Edge

Jerry Acuff
The Relationship Edge Book PDF

Author : Jerry Acuff
Publisher : John Wiley & Sons
Page : 276 pages
File Size : 50,6 Mb
Release : 2011-01-21
Category : Business & Economics
ISBN : 9781118016558

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The Relationship Edge by Jerry Acuff Pdf

Get a practical, actionable, three-step process to build and leverage important relationships Most people know instinctively how to build positive, long-lasting relationships with spouses, friends, and even co-workers–but few of us know how to consciously and systematically build and maintain positive business relationships. For years, The Relationship Edge has successfully shown people how to build personal relationships and repair damaged ones with a proven three-step process. This completely updated third edition offers a fresh perspective on that process and includes more contemporary case studies, as well as how to build and nurture relationships online. Develop the right mindset–understand that personal relationships are vital to business success, both offline and online Ask the right questions–discover the common ground you share with others Do the right thing–be truthful and straightforward or you'll undermine the goodwill you've worked so hard to build Jerry Acuff, the author, has a proven record of success with previous editions of The Relationship Edge With real case studies and step-by-step guidance, The Relationship Edge, Third Edition offers the tools and advice you need to develop strong, rewarding relationships with customers, co-workers, and managers. Jerry Acuff's latest version is packed full of practical, concrete information on the mechanics of interpersonal relationships in the business world, all designed to have you doing business better and more productively than ever.

The Relationship Edge in Business

Jerry Acuff,Wally Wood
The Relationship Edge in Business Book PDF

Author : Jerry Acuff,Wally Wood
Publisher : John Wiley & Sons
Page : 257 pages
File Size : 48,5 Mb
Release : 2004-05-10
Category : Business & Economics
ISBN : 9780471655909

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The Relationship Edge in Business by Jerry Acuff,Wally Wood Pdf

With real case studies and step-by-step guidance, The Relationship Edge in Business shows you how to: Develop the right mindset–understand that personal relationships are vital to business success Ask the right questions—discover the common ground you share with others Do the right thing—be truthful and straightforward or you’ll undermine the goodwill you’ve worked so hard to build

The Relationship Edge

Jerry Acuff
The Relationship Edge Book PDF

Author : Jerry Acuff
Publisher : John Wiley & Sons
Page : 232 pages
File Size : 42,8 Mb
Release : 2010-12-28
Category : Business & Economics
ISBN : 9781118044827

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The Relationship Edge by Jerry Acuff Pdf

Get the relationship edge The Relationship Edge shows you exactly how to build valuable business relationships with people you don't naturally connect with. It presents a straightforward, three-step process that is easy to apply to your work and business. Jerry Acuff provides real-world principles for developing strong and lasting personal relationships with the key people in your business life, helping you become more effective and persuasive while maintaining meaningful, truthful dialogues with those around you. Acuff shows how the more truthful and direct you are with customers and colleagues, the more truthful they'll be with you-and the more likely you are to find meaningful solutions to the business challenges you share. This revised edition includes new information on building and leveraging healthy business relationships, especially how to maintain them over the long term. With real case studies and step-by-step guidance, The Relationship Edge offers the tools and advice you need to develop strong, rewarding relationships with customers, coworkers, and managers. With practical, concrete information on the mechanics of interpersonal relationships in the business world, you'll be well on your way to doing business better and more productively. "A great coaching tool for every sales manager-finally, a book that outlines step by step how to build both strong customer and personal relationships." —John M. Woychick, Senior Vice President, Training, Pfizer Pharmaceuticals "Time and time again, Jerry Acuff's approach to selling has been proven to work. A must-read for those who believe that successful selling is a part of their everyday life." —Georges Gemayel, Executive Vice President, Genzyme Corporation

The Trust Edge

David Horsager
The Trust Edge Book PDF

Author : David Horsager
Publisher : Simon and Schuster
Page : 368 pages
File Size : 55,9 Mb
Release : 2012-10-09
Category : Business & Economics
ISBN : 9781476711386

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The Trust Edge by David Horsager Pdf

In The Trust Edge, David Horsager reveals the foundation of genuine success—trust. Based on research but made practical for today’s leader, The Trust Edge shows that trust is quantifiable and brings dramatic results to businesses and leaders. In this book, Horsager teaches readers how to build the 8 Pillars of Trust: 1. Clarity: People trust the clear and mistrust the ambiguous. 2. Compassion: People put faith in those who care beyond themselves. 3. Character: People notice those who do what is right over what is easy. 4. Competency: People have confidence in those who stay fresh, relevant, and capable. 5. Commitment: People believe in those who stand through adversity. 6. Connection: People want to follow, buy from, and be around friends. 7. Contribution: People immediately respond to results. 8. Consistency: People love to see the little things done consistently. When leaders learn how to implement these pillars, they enjoy better relationships, reputations, retention, revenue, and results. Fascinating and timely, The Trust Edge unveils how trust has the ability to accelerate or destroy any business, organization, or relationship. The lower the trust, the more time everything takes, the more everything costs, and the lower the loyalty of everyone involved. Conversely, an environment of trust leads to greater innovation, morale, and productivity. The trusted leader is followed. From the trusted salesperson, people will buy. For the trusted brand, people will pay more, come back, and tell others. Trust, not money, is the currency of business and life!

It's Not Business, It's Personal

Ronna Lichtenberg
It s Not Business It s Personal Book PDF

Author : Ronna Lichtenberg
Publisher : Hyperion Books
Page : 162 pages
File Size : 52,8 Mb
Release : 2014-08-20
Category : BUSINESS & ECONOMICS
ISBN : 0316332038

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It's Not Business, It's Personal by Ronna Lichtenberg Pdf

Some people are simply more successful than others are, and we all know that this often has a lot to do with their personal connections. But how do we forge those relationships' In this incisive, entertaining book, Ronna Lichtenberg reveals all. This book will give anyone who wants to be successful in business a concrete edge--the personal advantage.

Edge Strategy

Alan Lewis,Dan McKone
Edge Strategy Book PDF

Author : Alan Lewis,Dan McKone
Publisher : Harvard Business Review Press
Page : 224 pages
File Size : 47,9 Mb
Release : 2015-12-29
Category : Business & Economics
ISBN : 9781633690165

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Edge Strategy by Alan Lewis,Dan McKone Pdf

Are you missing opportunities for growth that are right in front of you? In today’s volatile economic environment, filled with uncertainty and sudden change, the forces pushing you to stay focused on the core business are extremely powerful. Profiting from the core is crucial, but the danger is that overfocus on the core can blind companies. Scanning the horizon for new markets and new products can also be tempting, but risky. Fixating too much on either strategy can cause you to miss the substantial opportunities for growth that are often hidden in plain sight, at the edge of the core business. In this insightful yet practical book, strategy experts Alan Lewis and Dan McKone articulate a mindset that helps leaders recognize and capitalize on these opportunities. The Edge Strategy framework challenges how the boundaries of your existing products and services map to your customers’ views of the world and then provides three different lenses through which you can see and leverage value: • Product edge. How to capture incremental profits and other benefits by slightly altering the elements and composition of a core offering • Journey edge. How to create and capture extra value by adjusting your role in supporting the customer’s journey to and through your offering • Enterprise edge. How to unlock additional value from resources and capabilities that support your core offering by applying them in a different context, for a different offering or different set of customers With engaging examples across many industries, Lewis and McKone coach you on how to identify and assess each of the different “edges” and then provide concrete insights and advice on applying edge strategy and tactics to use in specific business contexts. The book concludes with a ten-step process to help executives and managers find and leverage the edges in their own companies. Edge Strategy is the concise, hands-on guide for growing your business by getting more yield from assets already in place, relationships already established, and investments already made.

Business Relationships for Competitive Advantage

A. Cox,C. Lonsdale,J. Sanderson,G. Watson
Business Relationships for Competitive Advantage Book PDF

Author : A. Cox,C. Lonsdale,J. Sanderson,G. Watson
Publisher : Springer
Page : 246 pages
File Size : 41,5 Mb
Release : 2003-12-19
Category : Business & Economics
ISBN : 9780230509191

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Business Relationships for Competitive Advantage by A. Cox,C. Lonsdale,J. Sanderson,G. Watson Pdf

This book provides the first summary and critical appraisal of the thinking that currently informs the management of business relationships, from the perspectives of both the buyer and supplier. The authors argue that these approaches are one-dimensional and instead recommend a more holistic approach based on power, interaction and portfolio perspectives. The book provides evidence of how relationships can be aligned and misaligned in practice, using eighteen examples drawn from a variety of business cases and circumstances.

Relationship Economics

David Nour
Relationship Economics Book PDF

Author : David Nour
Publisher : John Wiley & Sons
Page : 279 pages
File Size : 53,5 Mb
Release : 2023-02-14
Category : Business & Economics
ISBN : 9781119855897

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Relationship Economics by David Nour Pdf

Fuel your growth through some of your most valuable and strategic contacts Building sustainable relationships, both professionally and personally, is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating the human experience, which is what creates emotional connections. In the newly revised and completely re-written third edition of Relationship Economics: Transform Your Most Valuable Business Contacts into Personal and Professional Success, renowned growth strategist, innovation consultant, and international speaker David Nour delivers an eye-opening discussion of how to prioritize and maximize your return on strategic relationships to fuel unprecedented professional and personal growth. Drawing on the author’s extensive experience consulting with leaders of Fortune 500 clients, the book demonstrates how to invest in people for extraordinary returns. You’ll gain a deeper understanding of how the global pandemic and its onslaught of disruptive forces are impacting every facet of digital, in-person, and global relationships. You’ll also find: Actionable tactics to employ in relationship management, like Relationship Currency® and Relationship Capital® Deep discussion of the fundamental measures of business relationships Impactful strategies for turning your contacts into better executions, performance, and results A must-read for executives, managers, and other business leaders, the third edition of Relationship Economics will also earn a place in the libraries of professionals seeking to improve their ability to attract, retain, and convert clients.

The Soft Edge

Rich Karlgaard
The Soft Edge Book PDF

Author : Rich Karlgaard
Publisher : John Wiley & Sons
Page : 274 pages
File Size : 53,7 Mb
Release : 2014-03-24
Category : Business & Economics
ISBN : 9781118898079

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The Soft Edge by Rich Karlgaard Pdf

What Does it Take to Get Ahead Now—And Stay There? High performance has always required shrewd strategy and superb execution. These factors remain critical, especially given today’s unprecedented business climate. But Rich Karlgaard—Forbes publisher, entrepreneur, investor, and board director—takes a surprising turn and argues that there is now a third element that’s required for competitive advantage. It fosters innovation, it accelerates strategy and execution, and it cannot be copied or bought. It is found in a perhaps surprising place—your company’s values. Karlgaard examined a variety of enduring companies and found that they have one thing in common; all have leveraged their deepest values alongside strategy and execution, allowing them to fuel growth as well as weather hard times. Karlgaard shares these stories and identifies the five key variables that make up every organization’s “soft edge”: Trust: Northwestern Mutual has built a $25 million dollar revenue juggernaut on trust, the foundation of lasting success. Learn how to create an environment that engenders trust and propels high performance. Smarts: In most technical fields your formal education quickly becomes out of date. How do you keep up? Learn how the Mayo Clinic, Stanford University women’s basketball team, and others stay on top by relentlessly pursuing an advantage through smarts. Teamwork: Since collaboration and innovation are a must in the global economy, effective teamwork is vital. Learn how global giant FedEx stays focused and how nimble Nest Labs relies on lean teams with cognitive diversity. Taste: Clever product design and integration are proxies for intelligence because they make customers feel smart. But taste goes further into deep emotional engagement. Specialized Bicycles calls it “the elusive spot between data truth and human truth.” How can you consistently make products or services that trigger these emotional touch points? Story: Companies that achieve lasting success have an enduring and emotionally appealing story. What’s your company’s story? How do you tell it your way? Gain the ability to create a powerful narrative in a world where outsiders often exercise the louder voice.

The Emigrant Edge

Brian Buffini
The Emigrant Edge Book PDF

Author : Brian Buffini
Publisher : Simon and Schuster
Page : 320 pages
File Size : 51,5 Mb
Release : 2017-08
Category : Business & Economics
ISBN : 9781501169274

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The Emigrant Edge by Brian Buffini Pdf

"Brian Buffini, an Irish immigrant who went from rags to riches, shares his strategies for anyone who wants to achieve the American dream. Born and raised in Dublin, Ireland, Brian Buffini immigrated to San Diego, California at the age of nineteen with only ninety-two dollars in his pocket. Since then, he has become a classic American rags-to-riches story. After discovering real estate, he quickly became one of the nation's top real estate moguls and founder of the largest business training company, Buffini & Co., in North America. But Brian isn't alone in his success: immigrants compose thirteen percent of the American population and are responsible for a quarter of all new businesses. In fact, Forbes magazine boasts that immigrants dominate most of the Forbes 400 list. So what are the secrets? In The Emigrant Edge, Brian shares seven characteristics that he and other successful immigrants have in common that can help anyone reach a higher level of achievement, no matter their vocation. He then challenges readers to leave the comfort of their current work conditions to apply these secrets and achieve the success of their dreams"--

Firm Competitive Advantage Through Relationship Management

Bartosz Deszczyński
Firm Competitive Advantage Through Relationship Management Book PDF

Author : Bartosz Deszczyński
Publisher : Springer Nature
Page : 294 pages
File Size : 49,5 Mb
Release : 2021-03-25
Category : Business & Economics
ISBN : 9783030673383

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Firm Competitive Advantage Through Relationship Management by Bartosz Deszczyński Pdf

Relationship management (RM) is an essential part of business, but its success as a business model can be hard to measure, with some firms embracing a model that is truly relationship-orientated, while others claim to be relationship-orientated but in fact prefer transactional short-term gain. This open access book aims to develop a mid-range theory of relationship management, examining truly relationship-orientated firms to discover not only what qualities these firms have that make them successful at the RM model, but also what benefits this model has for the firm. It addresses questions like how RM-mature companies achieve and sustain competitive advantage, and what determines the scale and scope of these firms, illustrating with case studies. This book will be of interest to scholars studying leadership and strategy, especially those interested in relationship management, business ethics and corporate social responsibility. It will also be of interest to professionals looking to develop their understanding of relationship management.

Managing Strategic Relationships

Leonard Greenhalgh
Managing Strategic Relationships Book PDF

Author : Leonard Greenhalgh
Publisher : Simon and Schuster
Page : 562 pages
File Size : 54,5 Mb
Release : 2001-08-01
Category : Business & Economics
ISBN : 9780743213721

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Managing Strategic Relationships by Leonard Greenhalgh Pdf

Contrary to the gospel of a century of management thinkers, the primary job of the manager is no longer to plan, organize, direct, or control, asserts management expert Leonard Greenhalgh. Instead, he argues, today's successful managers are primarily negotiators who are judged on their ability to foster, coach, protect, and support collaborative relationships -- and manage conflict -- with peers, workers, bosses, suppliers, customers, regulators, competitors, and stakeholders. In one of the most comprehensive analyses of business relationships ever written, Greenhalgh shows how relationships -- not technology or "know-how" -- are the foundation of the new extended enterprise. In immensely readable prose, he describes how companies have moved beyond adversarial relationships of command-and-control hierarchies to a new communal world in which internal networks of autonomous professionals and external networks of collaborating organizations compete against rival networks. In order to manage, managers must acquire a whole new set of negotiating skills, he argues. Traditional negotiating techniques promoted winning and self-interest, leaving a wake of bitterness and acrimony. Here Greenhalgh introduces for the first time a brilliant concept he calls "Commonwealth," which promotes ongoing relationships and the common interest. Using scores of detailed case studies and examples, he offers a set of cutting-edge tools managers can apply immediately to repair and improve relationships between people at all levels of responsibility, between groups, between organizations themselves, and between personalities involving gender differences. Timely, stimulating, and powerful, Managing Strategic Relationships is essential reading for every manager who hopes to succeed in the organization of today.

Connected Strategy

Nicolaj Siggelkow,Christian Terwiesch
Connected Strategy Book PDF

Author : Nicolaj Siggelkow,Christian Terwiesch
Publisher : Harvard Business Press
Page : 157 pages
File Size : 55,5 Mb
Release : 2019-04-30
Category : Business & Economics
ISBN : 9781633697010

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Connected Strategy by Nicolaj Siggelkow,Christian Terwiesch Pdf

Business Models for Transforming Customer Relationships What if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost? This is the promise of a connected strategy. New forms of connectivity--involving frequent, low-friction, customized interactions--mean that companies can now anticipate customer needs as they arise, or even before. Simultaneously, enabled by these technologies, companies can create new business models that deliver more value to customers. Connected strategies are win-win: Customers get a dramatically improved experience, while companies boost operational efficiency. In this book, strategy and operations experts Nicolaj Siggelkow and Christian Terwiesch reveal the emergence of connected strategies as a new source of competitive advantage. With in-depth examples from companies operating in industries such as healthcare, financial services, mobility, retail, entertainment, nonprofit, and education, Connected Strategy identifies the four pathways--respond-to-desire, curated offering, coach behavior, and automatic execution--for turning episodic interactions into continuous relationships. The authors show how each pathway creates a competitive advantage, then guide you through the critical decisions for creating and implementing your own connected strategies. Whether you're trying to revitalize strategy in an established company or disrupt an industry as a startup, this book will help you: Reshape your connections with your customers Find new ways to connect with existing suppliers while also activating new sources of capacity Create the right revenue model Make the best technology choices to support your strategy Integrating rich examples, how-to advice, and practical tools in the form of "workshop chapters" throughout, this book is the ultimate resource for creating competitive advantage through connected relationships with your customers and redefined connections in your industry.

Business Relationships

Thomas S. Enright
Business Relationships Book PDF

Author : Thomas S. Enright
Publisher : Unknown
Page : 88 pages
File Size : 41,8 Mb
Release : 2013-06
Category : Electronic
ISBN : 1460218043

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Business Relationships by Thomas S. Enright Pdf

We often hear the phrase 'It's all about relationships'. But, do we really know how to identify and develop the Right relationships at the Right level? Do we understand how to put these relationships to work for our success? Business Relationships: Key to Your Success shows the true power from having the relationships we really need and how easy it is to quickly begin making the Right relationships work to your fullest advantage. Inside you will learn how to identify and develop the Right relationships to: Make Better Decisions Improve Your Strategic Planning Expand Your Personal Network Enhance Your Credibility and Reputation Enhance Your Personal Brand Be Better Prepared for a Crisis Develop Better Annual Business Plans Create a Better Career Path For additional information please visit www.enrightconsulting.ca"

Business Chemistry

Kim Christfort,Suzanne Vickberg
Business Chemistry Book PDF

Author : Kim Christfort,Suzanne Vickberg
Publisher : John Wiley & Sons
Page : 311 pages
File Size : 47,5 Mb
Release : 2018-05-22
Category : Business & Economics
ISBN : 9781119501565

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Business Chemistry by Kim Christfort,Suzanne Vickberg Pdf

A guide to putting cognitive diversity to work Ever wonder what it is that makes two people click or clash? Or why some groups excel while others fumble? Or how you, as a leader, can make or break team potential? Business Chemistry holds the answers. Based on extensive research and analytics, plus years of proven success in the field, the Business Chemistry framework provides a simple yet powerful way to identify meaningful differences between people’s working styles. Who seeks possibilities and who seeks stability? Who values challenge and who values connection? Business Chemistry will help you grasp where others are coming from, appreciate the value they bring, and determine what they need in order to excel. It offers practical ways to be more effective as an individual and as a leader. Imagine you had a more in-depth understanding of yourself and why you thrive in some work environments and flounder in others. Suppose you had a clearer view on what to do about it so that you could always perform at your best. Imagine you had more insight into what makes people tick and what ticks them off, how some interactions unlock potential while others shut people down. Suppose you could gain people’s trust, influence them, motivate them, and get the very most out of your work relationships. Imagine you knew how to create a work environment where all types of people excel, even if they have conflicting perspectives, preferences and needs. Suppose you could activate the potential benefits of diversity on your teams and in your organizations, improving collaboration to achieve the group’s collective potential. Business Chemistry offers all of this--you don’t have to leave it up to chance, and you shouldn’t. Let this book guide you in creating great chemistry!