The Secret Lives Of Customers

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The Secret Lives of Customers

David S Duncan
The Secret Lives of Customers Book PDF

Author : David S Duncan
Publisher : PublicAffairs
Page : 224 pages
File Size : 50,9 Mb
Release : 2021-05-04
Category : Business & Economics
ISBN : 9781541774483

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The Secret Lives of Customers by David S Duncan Pdf

A "detective story" that delivers key insights for any businessperson asking the questions: who really are our customers, why do we lose them, how do we regain them? Customers can be a mystery. Despite the availability of more data than ever before, everyone, from the CEO to salespeople in the field, struggles to understand who their customers really are, what they want, why they lose them, and how to regain them. To crack the case, start thinking like a market detective. David Scott Duncan shows how in his entertaining story of Tazza, a fictional chain of cafes with declining sales and leaders urgently seeking to understand why. The vivid characters of Tazza’s market detective force come to their aha moment when they finally understand why their most loyal customers walked out the door—and how they can get them back. The core of the Tazza story is a simple, powerful idea that upends how most businesses view their customers. Customers have “jobs to be done.” They “hire” companies to solve a problem or fulfill a need and “fire” them when unhappy. Duncan’s fresh way of thinking about how to understand your customers’ secret lives provides an innovative path for solving whatever market mysteries you face.

American Girls

Nancy Jo Sales
American Girls Book PDF

Author : Nancy Jo Sales
Publisher : Vintage
Page : 418 pages
File Size : 51,7 Mb
Release : 2017-01-24
Category : Social Science
ISBN : 9780804173186

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American Girls by Nancy Jo Sales Pdf

A New York Times Bestseller Award-winning Vanity Fair writer Nancy Jo Sales crisscrossed the country talking to more than two hundred girls between the ages of thirteen and nineteen about their experiences online and off. They are coming of age online in a hypersexualized culture that has normalized extreme behavior, from pornography to the casual exchange of nude photographs; a culture rife with a virulent new strain of sexism; a culture in which teenagers are spending so much time on technology and social media that they are not developing basic communication skills. The dominant force in the lives of girls coming of age in America today is social media: Instagram, Whisper, Vine, Youtube, Kik, Ask.fm, Tinder. Provocative, explosive, and urgent, American Girls will ignite much-needed conversation about how we can help our daughters and sons negotiate the new social and sexual norms that govern their lives.

The Secret of Life

Dr. Robert S. Love,Dr. Amanda Love,Dr. Shannon Martin
The Secret of Life Book PDF

Author : Dr. Robert S. Love,Dr. Amanda Love,Dr. Shannon Martin
Publisher : Balboa Press
Page : 94 pages
File Size : 53,7 Mb
Release : 2019-11-12
Category : Self-Help
ISBN : 9781982237882

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The Secret of Life by Dr. Robert S. Love,Dr. Amanda Love,Dr. Shannon Martin Pdf

The Secret of Life reveals the lens through which all decisions can be made for the fullest life expression and experience! By combining ancient wisdom with modern science, we now can design a life which supports our design, our energy, our health and our life experience! Learn how to put on your “Secret Formula Glasses” to see the world in a whole new way and receive all the benefits that come with it! A life free of disease, full of energy and bursting with vibrance!

The Secret Life

Jeffrey Katz
The Secret Life Book PDF

Author : Jeffrey Katz
Publisher : Humanix Books
Page : 111 pages
File Size : 47,9 Mb
Release : 2019-01-22
Category : Self-Help
ISBN : 9781630061081

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The Secret Life by Jeffrey Katz Pdf

He is one of the wisest men of all time. Since the time of the Bible, he is the only man to be celebrated by the three major Western religions of Judaism, Christianity and Islam. His name is Maimonides. A philosopher, rabbi, physician, religious thinker and logician, today this sage is considered among the greatest thinkers. The Secret Life reveals his ancient teachings in modern terms. In The Secret Life, you will discover true wisdom and success in every aspect of life comes not from our public persona and life — as so many believe — but in our secret thoughts and actions. Maimonides shows how every person can find their true and best self, not only deriving happiness for themselves, but spreading that bliss to everyone they touch. The benefits of living the Secret Life are countless. Changing your approaches to giving charity, to seeking justice, to loving others, and to believing in yourself enough to find and act on your true calling will lead you to remarkable heights. You will find a new resilience against the difficulties and turmoil in life, a new inner power that will keep you focused on the things that really matter, and an inner peace few will ever have. The Secret Life is, quite literally, life changing. “Whatever you do should be done out of nothing else but pure love.” — Maimonides

Customers for Life

Carl Sewell,Paul B. Brown
Customers for Life Book PDF

Author : Carl Sewell,Paul B. Brown
Publisher : Crown Currency
Page : 241 pages
File Size : 40,6 Mb
Release : 2009-07-01
Category : Business & Economics
ISBN : 9780307567314

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Customers for Life by Carl Sewell,Paul B. Brown Pdf

In this completely revised and updated edition of the customer service classic, Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking “Ten Commandments of Customer Service” apply to today’s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the secret of getting customers to return again and again in the original Customers for Life. A lively, down-to-earth narrative, it set the standard for customer service excellence and became a perennial bestseller. Building on that solid foundation, this expanded edition features five completely new chapters, as well as significant additions to the original material, based on the lessons Sewell has learned over the last ten years. Sewell focuses on the expectations and demands of contemporary consumers and employees, showing that businesses can remain committed to quality service in the fast-paced new millennium by sticking to his time-proven approach: Figure out what customers want and make sure they get it. His “Ten Commandants” provide the essential guidelines, including: • Underpromise, overdeliver: Never disappoint your customers by charging them more than they planned. Always beat your estimate or throw in an extra service free of charge. • No complaints? Something’s wrong: If you never ask your customers what else they want, how are you going to give it to them? • Measure everything: Telling your employees to do their best won’t work if you don’t know how they can improve.

What's the Secret?

John R. DiJulius, III
What s the Secret Book PDF

Author : John R. DiJulius, III
Publisher : John Wiley & Sons
Page : 337 pages
File Size : 51,9 Mb
Release : 2011-01-07
Category : Business & Economics
ISBN : 9781118039427

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What's the Secret? by John R. DiJulius, III Pdf

What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.

Secret Lives of the Civil War

Cormac O'Brien
Secret Lives of the Civil War Book PDF

Author : Cormac O'Brien
Publisher : Quirk Books
Page : 322 pages
File Size : 51,7 Mb
Release : 2007
Category : Biography & Autobiography
ISBN : 1594741387

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Secret Lives of the Civil War by Cormac O'Brien Pdf

Provides the birth and death dates, astrological sign, nicknames, famous words, and little-known or bizarre facts about the lives of over twenty-five people on the Union and Confederate sides of the Civil War.

Anatomy of a Secret Life

Gail Saltz
Anatomy of a Secret Life Book PDF

Author : Gail Saltz
Publisher : Harmony
Page : 242 pages
File Size : 55,7 Mb
Release : 2007
Category : Philosophy
ISBN : 9780767923040

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Anatomy of a Secret Life by Gail Saltz Pdf

We think we know those who are close to us, and we want to believe that what we see is what we get. But we can never know for certain, because what really goes on inside another's head and heart is essentially a secret. How do you know if that secret is something that will hurt you? Your husband turns to face you in bed. Is he thinking about you or your closest friend? Your boss shows up in another new outfit. Did she get a raise or is she a compulsive shopper who is stealing money from the company? Your teenaged daughter is upstairs in her bedroom. Is she doing her homework or chatting online with a man twice her age? Anatomy of A Secret Life will take you inside the minds of secret-keepers and show you how secrets start, how they're kept, and how they exact their devastating emotional and social toll. Using contemporary case studies and historical examples, Dr. Gail Saltz shows you how to spot--through subtle behaviors and clues--and safely stop the potentially dangerous secrets that someone, even you, might be concealing from the world.

Driven

Marcello Di Cintio
Driven Book PDF

Author : Marcello Di Cintio
Publisher : Biblioasis
Page : 271 pages
File Size : 48,6 Mb
Release : 2021-05-04
Category : Social Science
ISBN : 9781771963855

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Driven by Marcello Di Cintio Pdf

Shortlisted for the Bressani Literary Prize • A Globe and Mail Book of the Year • A CBC Books Best Canadian Nonfiction of 2021 In conversations with drivers ranging from veterans of foreign wars to Indigenous women protecting one another, Di Cintio explores the borderland of the North American taxi. “The taxi,” writes Marcello Di Cintio, “is a border.” Occupying the space between public and private, a cab brings together people who might otherwise never have met—yet most of us sit in the back and stare at our phones. Nowhere else do people occupy such intimate quarters and share so little. In a series of interviews with drivers, their backgrounds ranging from the Iraqi National Guard, to the Westboro Baptist Church, to an arranged marriage that left one woman stranded in a foreign country with nothing but a suitcase, Driven seeks out those missed conversations, revealing the unknown stories that surround us. Travelling across borders of all kinds, from battlefields and occupied lands to midnight fares and Tim Hortons parking lots, Di Cintio chronicles the many journeys each driver made merely for the privilege to turn on their rooflight. Yet these lives aren’t defined by tragedy or frustration but by ingenuity and generosity, hope and indomitable hard work. From night school and sixteen-hour shifts to schemes for athletic careers and the secret Shakespeare of Dylan’s lyrics, Di Cintio’s subjects share the passions and triumphs that drive them. Like the people encountered in its pages, Driven is an unexpected delight, and that most wondrous of all things: a book that will change the way you see the world around you. A paean to the power of personality and perseverance, it’s a compassionate and joyful tribute to the men and women who take us where we want to go.

How to Write

Philip Oltermann
How to Write Book PDF

Author : Philip Oltermann
Publisher : Guardian Books
Page : 432 pages
File Size : 40,9 Mb
Release : 2012-06-05
Category : Reference
ISBN : 9780852653630

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How to Write by Philip Oltermann Pdf

The Guardian's 2008 'How to Write' supplements were a huge success with wordsmiths of all stripes. Covering fiction, poetry, comedy, screenwriting, biography and journalism, they offered invaluable advice and bags of encouragement from a range of leading professionals, including Catherine Tate on writing memorable comedy characters, Robert Harris on penning bestelling fiction and Michael Rosen on constructing stories that will appeal to young people. This book draws together the material from those supplements and includes a full directory of useful addresses, from publishers and agents to professional societies and providers of bursaries. Whether you're looking to polish up your writing skills or you want to ensure that your manuscript finds its way into the right hands, How to Write will prove essential reading.

The Secret Life of Plants

Peter Tompkins,Christopher Bird
The Secret Life of Plants Book PDF

Author : Peter Tompkins,Christopher Bird
Publisher : HarperCollins
Page : 416 pages
File Size : 42,9 Mb
Release : 2018-06-12
Category : Nature
ISBN : 9780062874429

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The Secret Life of Plants by Peter Tompkins,Christopher Bird Pdf

Explore the inner world of plants and its fascinating relation to mankind, as uncovered by the latest discoveries of science. A perennial bestseller. In this truly revolutionary and beloved work, drawn from remarkable research, Peter Tompkins and Christopher Bird cast light on the rich psychic universe of plants. Now available in a new edition, The Secret Life of Plants explores plants' response to human care and nurturing, their ability to communicate with man, plants' surprising reaction to music, their lie-detection abilities, their creative powers, and much more. Tompkins and Bird's classic book affirms the depth of humanity's relationship with nature and adds special urgency to the cause of protecting the environment that nourishes us.

The Secret Life of Boogers

Mariona Tolosa Sisteré
The Secret Life of Boogers Book PDF

Author : Mariona Tolosa Sisteré
Publisher : Sourcebooks, Inc.
Page : 32 pages
File Size : 40,9 Mb
Release : 2020-10-06
Category : Juvenile Nonfiction
ISBN : 9781728235189

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The Secret Life of Boogers by Mariona Tolosa Sisteré Pdf

A delightfully disgusting and scientific look at boogers and how they can get us out of sticky situations! Snot might seem disgusting, but it's actually (s)not! In fact, it defends our bodies and keeps us healthy by trapping viruses and bacteria in its sticky web. Finally giving mucus the recognition it deserves, The Secret Life of Boogers pulls back the curtain and reveals snot as the superhero it really is. Readers both young and old will delight in this snarky look at the science of boogers while they learn about the countless important roles snot plays in our bodies.

The Secret Life of Groceries

Benjamin Lorr
The Secret Life of Groceries Book PDF

Author : Benjamin Lorr
Publisher : Penguin
Page : 352 pages
File Size : 40,9 Mb
Release : 2020-09-08
Category : Social Science
ISBN : 9780553459401

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The Secret Life of Groceries by Benjamin Lorr Pdf

In the tradition of Fast Food Nation and The Omnivore's Dilemma, an extraordinary investigation into the human lives at the heart of the American grocery store What does it take to run the American supermarket? How do products get to shelves? Who sets the price? And who suffers the consequences of increased convenience end efficiency? In this alarming exposé, author Benjamin Lorr pulls back the curtain on this highly secretive industry. Combining deep sourcing, immersive reporting, and compulsively readable prose, Lorr leads a wild investigation in which we learn: • The secrets of Trader Joe’s success from Trader Joe himself • Why truckers call their job “sharecropping on wheels” • What it takes for a product to earn certification labels like “organic” and “fair trade” • The struggles entrepreneurs face as they fight for shelf space, including essential tips, tricks, and traps for any new food business • The truth behind the alarming slave trade in the shrimp industry The result is a page-turning portrait of an industry in flux, filled with the passion, ingenuity, and exploitation required to make this everyday miracle continue to function. The product of five years of research and hundreds of interviews across every level of the industry, The Secret Life of Groceries delivers powerful social commentary on the inherently American quest for more and the social costs therein.

The Secret Lives of Somerset Maugham

Selina Hastings
The Secret Lives of Somerset Maugham Book PDF

Author : Selina Hastings
Publisher : Simon and Schuster
Page : 609 pages
File Size : 40,7 Mb
Release : 2012-07-01
Category : Biography & Autobiography
ISBN : 9781611457049

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The Secret Lives of Somerset Maugham by Selina Hastings Pdf

He was a brilliant teller of tales, one of the most widely read authors of the twentieth century, and at one time the most famous writer in the world, yet W. Somerset Maugham’s own true story has never been fully told. At last, the truth is revealed in a landmark biography by the award-winning writer Selina Hastings. Granted unprecedented access to Maugham’s personal correspondence and to newly uncovered interviews with his only child, Hastings portrays the secret loves, betrayals, integrity, and passion that inspired Maugham to create such classics as The Razor’s Edge and Of Human Bondage. Portrayed in full for the first time is Maugham’s disastrous marriage to Syrie Wellcome, a manipulative society woman who trapped Maugham with a pregnancy and an attempted suicide. Hastings also explores Maugham’s many affairs with men, including his great love, Gerald Haxton, an alcoholic charmer. Maugham’s work in secret intelligence during two world wars is described in fascinating detail—experiences that provided the inspiration for the groundbreaking Ashenden stories. From the West End to Broadway, from China to the South Pacific, Maugham’s remarkably productive life is thrillingly recounted as Hastings uncovers the real stories behind such classics as Rain, The Painted Veil, Cakes & Ale, and other well-known tales.

The Secret Lives of Words

Paul West
The Secret Lives of Words Book PDF

Author : Paul West
Publisher : Houghton Mifflin
Page : 312 pages
File Size : 55,5 Mb
Release : 2000
Category : Language Arts & Disciplines
ISBN : UOM:39015042476096

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The Secret Lives of Words by Paul West Pdf

Word-lovers rejoice! This fascinating book reveals the amazing and bizarre histories of language's building blocks. "A sorcerer of language".--"Publishers Weekly".