The Shortcut Guide To It Service Management And Automation

The Shortcut Guide To It Service Management And Automation Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of The Shortcut Guide To It Service Management And Automation book. This book definitely worth reading, it is an incredibly well-written.

The Practical Guide to World-Class It Service Management

Kevin J Smith
The Practical Guide to World Class It Service Management Book PDF

Author : Kevin J Smith
Publisher : Anima Group
Page : 128 pages
File Size : 50,8 Mb
Release : 2017-03-14
Category : Electronic
ISBN : 0578188988

Get Book

The Practical Guide to World-Class It Service Management by Kevin J Smith Pdf

Take a behind-the-scenes look at the past, present, and future of IT Service Management and set your organization on a path to World-Class Service Desk and ITSM! This guide contains 6 Core and 12 World-Class processes each of which is described in chapters that provide a logical view of the element itself and why it is important to the organization, along with a flexible process model that can be adapted to most businesses and how the process works in practice-plus proven and practical models and Tips for Success from high-performing organizations on implementing the process. The technical content takes a mid-level view to be useful to a broader group of readers and is complemented by other relevant chapters, including: -A Brief History of IT Service Management -Understanding ITIL, COBIT, and ISO -The Consumerization of IT -Making Sense of Cloud and On-Premise -Enterprise Service Management -A Culture of Excellence -An Approach to Leverage Technology -The Exploration of Service Automation The Practical Guide to World-Class IT Service Management also examines the future of IT service management and where this exciting journey is likely to lead.

Service Management For Dummies

Judith S. Hurwitz,Robin Bloor,Marcia Kaufman,Fern Halper
Service Management For Dummies Book PDF

Author : Judith S. Hurwitz,Robin Bloor,Marcia Kaufman,Fern Halper
Publisher : John Wiley & Sons
Page : 338 pages
File Size : 42,7 Mb
Release : 2009-05-11
Category : Computers
ISBN : 9780470529089

Get Book

Service Management For Dummies by Judith S. Hurwitz,Robin Bloor,Marcia Kaufman,Fern Halper Pdf

A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users–both inside and outside the organization–is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a framework, keeping costs down, improving efficiency, and maintaining standards and best practices This concept of how IT should be wired specifically into the goals and need of the company and its customers is part of a broader picture that includes ITIL, BPM, SOA, and Six Sigma

2014 International Conference on Mechanical Engineering and Automation (ICMEA2014)

Anonim
2014 International Conference on Mechanical Engineering and Automation ICMEA2014 Book PDF

Author : Anonim
Publisher : DEStech Publications, Inc
Page : 492 pages
File Size : 54,5 Mb
Release : 2014-02-13
Category : Technology & Engineering
ISBN : 9781605951553

Get Book

2014 International Conference on Mechanical Engineering and Automation (ICMEA2014) by Anonim Pdf

The ICMEA2014 will provide an excellent international academic forum for sharing knowledge and results in theory, methodology and applications of Mechanical Engineering and Automation. The ICMEA2014 is organized by Advanced Information Science Research Center (AISRC) and is co-sponsored by Chongqing University, Changsha University of Science & Technology, Huazong University of Science and Technology and China Three Gorges University. This ICMEA2014 proceedings tends to collect the up-to-date, comprehensive and worldwide state-of-art knowledge on mechanical engineering and automation, including control theory and application, mechanic manufacturing system and automation, and Computer Science and applications. All of accepted papers were subjected to strict peer-reviewing by 2-4 expert referees. The papers have been selected for this volume because of quality and the relevance to the conference. We hope this book will not only provide the readers a broad overview of the latest research results, but also provide the readers a valuable summary and reference in these fields. ICMEA2014 organizing committee would like to express our sincere appreciations to all authors for their contributions to this book. We would like to extend our thanks to all the referees for their constructive comments on all papers; especially, we would like to thank to organizing committee for their hard working.

The Executive Guide to IT Process Automation

Chad Marshall
The Executive Guide to IT Process Automation Book PDF

Author : Chad Marshall
Publisher : Realtimepublishers.com
Page : 53 pages
File Size : 51,9 Mb
Release : 2008
Category : Computers
ISBN : 9781931491839

Get Book

The Executive Guide to IT Process Automation by Chad Marshall Pdf

ITSM QuickStart Guide

Clydebank Technology
ITSM QuickStart Guide Book PDF

Author : Clydebank Technology
Publisher : Clydebank Media LLC
Page : 110 pages
File Size : 40,9 Mb
Release : 2016-04-20
Category : Computers
ISBN : 1945051086

Get Book

ITSM QuickStart Guide by Clydebank Technology Pdf

This book brings big ideas down to earth for the everyday reader. ITSM For Beginners is the perfect orientation guide for the IT Professional's first forays into the culture and language of ITSM. The book is also a great choice for non-technical professionals seeking a more fruitful and seamless interface with IT personnel and assets.