The Ultimate Guide To Excellent Public Service Leadership And Management
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The Ultimate Guide to Excellent Public Service Leadership and Management by Dr. Jeffrey C. Fox Pdf
This book is for anyone who is interested in becoming a leader/manager or who already is in such position. For those seeking such responsibilities or promotion, those just starting out in a leadership position, or those who want to learn new tips and to brush up, my hope is that you will find value in this book. Public service includesbut is not limited toemergency management, emergency medical services, military personnel, fire, first responders, corrections officers, law enforcement, dispatchers / 911 operators, probation and parole officers, transportation, social services, and the list goes on. These servants can be found at the local, state, and federal levels. The principles and concepts in this book are just as useful to those in the private sector who have similar duties as well as volunteer groups. We will go into detail about how to be the best leader you can be. As a caveat, the term leader will mainly be used throughout the book. As you will see, there are differences between leaders and managers, but one key point of this book is that one must strive to be both a leader and a manager.
For decades, public service organizations have been under constant and growing pressure from citizens and stakeholders to provide more integrated, effective and accountable programs and services. Governments are beginning to acknowledge that they can’t own every issue and increasingly look to collaboration, networking and consultation at many levels as they design and develop polices, programs and service delivery mechanisms. Building Better Public Services explores the challenges facing public services in the 21st century, including the need for systemic cultural change, enhanced governance, evidence-informed policy and program design, and shared approaches to service delivery. Based on case studies and interviews, supplemented by first person experience, Building Better Public Services will take you inside the world of public services in Canada and the United Kingdom to explore capacity building successes and lessons learned. The book offers insights into innovations that will inform public servants as they work to improve services for citizens and gives directional advice and observations on the importance of public services leadership, an area rarely explored in business leadership literature. “An essential handbook on how to improve public policy and services. This is not yet another book focused primarily on making government smaller or driven by an ideology of austerity. It is rather grounded in a deep appreciation of the importance of public service to our quality of life and well-being and of the great advantages Canada’s professional, nonpartisan public service affords. Drawing on examples across Canada and internationally of what works and what does not, Tony offers concrete recommendations for building a more citizen-centred, open, collaborative public service.” —Alex Himelfarb – Former Clerk of the Privy Council – Government of Canada, and current Chair of WWF-Canada and the Canadian Alliance to End Homelessness. “I hope Tony Dean's reflections bring a long overdue debate to a critical subject - how to make public services work better. Innovation in the public sector is a subject that cries out for real discussion, and Tony has done us all a great favour by analysing these issues with commitment and flair. It's not about cutting things, it's about creativity and getting things done, breaking down silos and making it happen.” —Bob Rae – Lawyer, negotiator, and Ontario’s 21st Premier. “This is a book written by someone who knows the day to day challenges and reality of making governments work. It should be read by both current and future politicians and public servants who want to improve their governments’ focus on outcomes for, and with, citizens. Dean underpins this book with relentlessly wanting to achieve more. He celebrates the passion, commitment and innovation of public servants but is not blind to the need for change.” --Ray Shostak – International Government Adviser and former head of the Prime Minister’s Delivery Unit and Director General, Performance, HM Government (UK)
The Ultimate Guide to Understanding Terrorism and Counterterrorism by Dr. Jeffrey C. Fox Pdf
This book is for anyone who is interested in learning about terrorism in all its forms. For over four decades I have studied terrorism, trained to deal with it, dealt with it, and taught it as an academic discipline. Over these decades I have seen an already complicated topic become even more difficult to understand. The field of study has grown as the world has gotten smaller. Ask anyone what terrorism is and you will get a myriad of answers. Even in academia the topic has become more convoluted. As with crime, there are many theories espoused as to why one commits terrorism and why terrorism exists. It appears to me that many academics, researchers, policymakers, authors, and journalists in general view this topic with a tainted lens based on their own world view. Some act as apologists for terrorists while often doing so in a subtle manner. Some try to expand the definition and concept well beyond the scope that it should be found. I have students who do this all the time. We seem to be living in an emotion driven society instead of a fact driven one. A relatively new trend is to use the word extremist as a synonym for terrorist. There are several problems with this. First, this creates a net widening effect which lumps those who we disagree with in that net. Second, who gets to decide who or what is extreme? Third, and finally, it waters down and muddies the study of “terrorism”. This does not mean that an extremist might not become a terrorist. Having pointed out the minefield terrorism can be my goal is to offer an academically sound real-world fact-based explanation on terrorism. Terrorism can be a politically charged topic. I ask that as you read this book you check what is written, digest it, and make your own decisions on what you have read. It is highly likely some of your thinking will be challenged. When I began to teach homeland security which includes terrorism, I made a promise to myself that I would never be politically correct. Political correctness is what some terrorists rely on and is one of our worse habits. We will cover several overarching themes. We will look at what terrorism is and is not. We will explore the historical roots of terrorism. We will discuss the causes of terrorism as well as terrorist typologies. Next, we will examine domestic terrorism and international and ethnic terrorism. Then we will dive into religion and terrorism and spend time looking at Islamic terrorism and Jihad. We will examine asymmetric warfare including terrorists’ tactics and weapons of choice. We will discuss terrorist financing an explore counterterrorism.
The Ultimate Devotional for First Responders and Those Who Serve Others by Dr. Jeffrey C. Fox Pdf
This devotional is designed for those who serve others. Service includes but is not limited to emergency management, emergency medical services, military personnel, firefighters, first responders, law enforcement, dispatchers / 911 operators, transportation workers, social services personnel, emergency volunteers, and the list goes on. These servants can be found at the local, state, and federal levels as well as private citizens, faith-based individuals, and organizations alike. There are many ways and terms used to describe those who serve others. For the purpose of this devotional, we will use the term “responder.” We often hear this term phrased as “first responder.” However, service to others goes beyond the first responder role. Likewise, it is appropriate to use the term “responder” since that is what you are doing. You are responding to the needs of others. You are also responding to God’s call. The devotional is designed to focus on those who serve others.
The Ultimate Guide to Excellent Crisis Leadership by Dr. Jeffrey C. Fox Pdf
This book is for anyone who is interested in crisis leadership. The concepts offered apply to anyone whether he or she is a seasoned leader or inspiring new one, for public or private life, for any type of crisis or any type of discipline. This is a comprehensive examination of all aspects of crisis leadership. We will cover several overarching themes. We will look at the skills needed to be an effective crisis leader. We will examine leadership styles, how best to communicate in a crisis, and the human component of a crisis. We will examine the team concept of crisis management. We will look at how leadership can and should function during the prevention, mitigation, preparedness, response, and recovery phases of a crisis. We will examine decision making and problem solving. We consider how we might use after action reporting to enhance future responses or prevent, prepare for, or mitigate crises.
BEST SELLER This BEST SELLIING book provides a comprehensive guide to effective governance for board members and their senior executives. The author offers a new framework for understanding boards and proposes practices that boards can use to fulfill their stewardship responsibilities, strengthen board performance and improve organizational effectiveness. The book discusses the basics of governance - what it is and why it matters; essential duties and liabilities of the board and its members; and the essentials of an effective board/management partnership. It provides detailed guidance on the seven primary areas of board responsibility: i) mission and planning; ii) financial stewardship; iii) human resources stewardship; iv) performance monitoring and accountability; v) community representation and advocacy; vi) risk management; and, vii) managing 'critical events' and 'transitional phases'. It discusses the legal structure of nonprofits, who owns them and how to organize for accountable governance. Governing for Results will assist boards in dealing with recurring issues around board and committee structures; their terms of reference and effective use; and job descriptions for key officers. The discussion of board development, board management, decision-making and organizational culture will prove invaluable in helping many boards deal with these complex issues. A discussion of the essential principles of governing for results includes a logical framework for planning and evaluation. The book provides tools that can help boards decide which governance practices will best fit their particular organization and strengthen their performance as a governing body. It outlines the factors that may interfere with a board's ability to adopt appropriate governance practices and presents twelve keys to successful governance that were identified through research. It offers a sample letter of agreement for new board members, and samples of an agenda for board meetings, an oath of confidentiality, a values statement, conflict of interest and donor confidentiality policies, a template for financial monitoring, self-assessment tools for the board and individual directors and a basic guide to 'Rules of Order' for conduct of meetings. It also provides outlines for comprehensive by laws and governance policies, and references to additional resources. Although this book is intended to fill a gap in the resources available to volunteer members of nonprofit boards of directors, much of its guidance will also be useful for directors of public and private sector corporations. The strong research base underpinning this work also makes it of interest to researchers, academics, and consultants. It adds perspective to the debate about governance models and offers guidance to board members with respect to board structure, responsiblities, governance practices, and problems that commonly afflict boards. It is designed as a user-friendly guide for busy directors and executives who want concise, compact and well-researched answers to perennially troubling questions about governance, the role of boards and their relationship to staff.
Understanding and Managing Public Organizations by Hal G. Rainey,Sergio Fernandez,Deanna Malatesta Pdf
Discover the latest insights in organization theory from a comprehensive and masterful volume Understanding and Managing Public Organizations, 6th Edition provides readers with an authoritative reference for scholars, masters, and doctoral students in public management and public affairs programs in the United States and other nations. The 6th Edition of Understanding and Managing Public Organizations presents the latest research and insights from organization and management theory and their application to public organizations and the people in them. The book expands coverage from previous editions about organizational goals, performance and effectiveness, strategy, decision-making, structure and design, organizational change, operating environments, individuals and groups, motivation and work-related attitudes, leadership, teamwork, and more. Authors and professors Hal Rainey, Sergio Fernandez, and Deanna Malatesta provide new and expanded coverage of such topics as The context and distinctive character of public and nonprofit organizations, including expanded coverage of "publicness" and of the legal context including "state action" Performance management, measurement, organizational effectiveness, and managing for high performance Representative bureaucracy, workforce diversity, and performance Communication and information technology Employee engagement and empowerment, intrinsic motivation, self-determination theory, public service motivation, and positive organizational behavior—resilience, self-efficacy, optimism, and hope Recent developments in theory and thought on leadership, including authentic leadership, shared leadership, servant leadership, and integrated leadership Design and process topics including red tape and green tape, administrative burdens, and organizational routines Theoretical perspectives such as behavioral theory of decision making, resource dependence theory, and others, and their implications for public and nonprofit organizations Advances in theory and practice about rapid developments in collaborative governance, organizational networks, partnerships, and contracting Since the book is used in courses for students in numerous public affairs programs, this new edition updates the Instructor’s Guide, with new and revised PowerPoint slides, cases, exercises, and discussion and examination questions These materials, with the topics in the chapters, are designed to address the learning outcomes required by NASPAA accreditation requirements Belonging on the shelf of scholars and students in public affairs, as well as anyone interested in public management or organization theory, this new edition of Understanding and Managing Public Organizations provides an advanced and comprehensive enhancement to a widely used and compelling series of previous editions.
Strategic Leadership in the Public Sector by Paul Joyce Pdf
In good times and bad, in the different situations of renewal, crisis, and chronic resource constraints, the strategic leadership of public services is crucial. Good leaders are essential in helping the public sector to adapt and solve ‘wicked’ problems, and they are also integral to the reform and modernization of public governance. This new edition of Strategic Leadership in the Public Sector continues to provide insights into useful approaches and techniques for strategic leaders, looking at: what is expected of leaders competency frameworks leadership theories techniques and processes of strategic leadership leading strategic change the strategic state emerging leadership challenges. Replete with real-world case studies and examples, and including new material from the USA, Canada, Australia, Europe and India, plus an appendix with practical worksheets, the book gives students a truly international outlook on the subject and offers a clear understanding of the significance of leadership, strategic management and public services reform. This textbook represents essential reading for postgraduate students on public management degrees and aspiring or current public managers.
Author : James L. Perry,Robert K. Christensen Publisher : John Wiley & Sons Page : 840 pages File Size : 45,7 Mb Release : 2015-02-11 Category : Political Science ISBN : 9781119004325
Handbook of Public Administration by James L. Perry,Robert K. Christensen Pdf
The fundamentals of public administration, from the world'sleading practitioners Handbook of Public Administration is the classic,comprehensive guide to the field, featuring original writings fromthe world's foremost public administration thought leaders andpractitioners. Intended to help both public administration studentsand practitioners navigate administrative challenges, overcomeobstacles, and improve effectiveness, this guide provides acomplete overview of the entire field. The information is organizedinto seven parts representing key domains of knowledge and practicethat are essential for effective public administration. Thesereflect changes in the state of modern public administration, thefactors that influence policies and programs, the mechanics of howgovernment works, and the tools that help administrators get thingsdone. Readers will find insightful discussions on the challenges ofcontemporary governance and the ethics of public administration, aswell as practical guidance on the everyday operations that bringeffective policies and programs to life. Students and experienced practitioners alike will appreciate thewell-rounded approach to issues public administrators face everyday. The book is complete enough to act as a text, but organizedlogically for quick reference for specific problems or situations.Readers will: Understand the challenges posed by the changing context ofpublic administration Explore how relationships and decisions influence publicpolicies and programs Learn the critical skills and tools public administrators mustmaster to be effective Explore the ethics and liabilities of public administration,and what it means to take part The role of public administration is evolving, and the changingnature of the field will impact the way policies and programs aredesigned and implemented. This book fully explores current andupcoming changes domestically and internationally against thebackdrop of public administration fundamentals. For the student orprofessional seeking a deeper understanding of the publicadministrator's role, Handbook of Public Administration is aclear, comprehensive resource.
Understanding Public Leadership by Paul 't Hart Pdf
This textbook provides a systematic and up-to-date introduction to political, public service and civic leadership. Drawing on a wide range of examples from across the Western world, it elegantly unpacks the dilemmas and complexities that leaders inevitably face, therefore clearly illustrating the distinctive character of public leadership. Written by one of the most respected figures in the field internationally, this text offers an erudite perspective on leadership that avoids superimposing business strategies onto public institutions. With emphasis on both established approaches and cutting-edge research – including his own – the author provides an intellectually sophisticated but accessible assessment of the nature, limitations and potential of public leadership in the twenty-first century. Packed with fascinating insights, questions, ideas and examples throughout, the text is the ideal theoretical and practical guide to public leadership. Engaging and thought-provoking, it is clear to see why this state-of-the-art textbook has become essential reading for students, academics and practitioners alike.
Managing Service Excellence by C William Crutcher Pdf
What is the one thing that all businesses depend on? Customers. What could be more important, then, to your organization's enduring success than a solid, well-planned and executed customer service strategy--a philosophy and culture that show customers that they are the reason you are in business in the first place? As this book reveals, we are all in the business of serving customers, whether they be external or internal to your organization. It therefore behooves each of us to understand and practice the principles of service excellence. Managing Service Excellence is a comprehensive guidebook for creating and maintaining a customer-centric organization. Through chapters focusing on specific skill sets, real-world examples, and review questions, this book details how to create a satisfied customer and keep them for life. In clear, accessible language, Crutcher covers every aspect of service--from effective planning, communication, teaming, and coaching strategies, to managing change, strengthening critical thinking and problem-solving skills, and leveraging customer feedback to drive business improvement and innovation. With extensive experience in C-level and higher education roles, Crutcher helps us understand what customers really want and need, what drives their individual behavior, and how to best customize our service approach accordingly. In a world where technology is constantly changing the business landscape, this book serves as a timeless resource on the fundamentals of customer service. There will never be a substitute for the competitive advantage that integrity, competence, and relationship-building provide. As Crutcher writes, "If you build it, they will come" may work in the movies, but in real life, success requires a consistent effort in the field of customer service. Managing Service Excellence provides the keys.
Social Media in the Public Sector Field Guide by Ines Mergel,Bill Greeves Pdf
Stocked with real-life examples and case studies, this book explores myriad social media tools and provides step-by-step guidance on how to implement them based on mission, goals, and strategy. Written in a jargon-free and accessible style, the book is a go-to resource for anyone in government who wants to put the power of social media to work for their organization. Praise for Social Media in the Public Sector Field Guide "Twitter and Facebook and Blogs, Oh My! In this bewildering new field of social media, Mergel and Greeves expertly provide practical advice for governments to harness the power of these new online services." Bill Schrier, deputy director, Center for Digital Government, eRepublic.com; former CTO (CIO), City of Seattle "This is simply a must-read book for anyone interested in or involved with social media in the public sector. The authors take a refreshing and original approach supported by excellent examples regarding the evolving role social media is playing and can play in government. I cannot think of two better experienced authors to help guide us through the new realities of social media in government." Dr. Alan R. Shark, executive director, Public Technology Institute; assistant professor, Rutgers University School of Public Affairs and Administration "In the local government sector there seem to be three schools of thought regarding social media: I've got a Facebook page let's jump right in!, Not happening on my watch!, and Who cares? This field guide is perfect for any of the above, as it provides practical applications and rationale for why local government needs to connect with people where they are which is on the Internet. Our association of nearly 500 innovative local governments knows that Mergel and Greeves are the perfect authors for this must-have tutorial." Karen Thoreson, president and chief operating officer, Alliance for Innovation "Every day on GovLoop.com, our network of 60,000 government leaders share best practices and ask questions about using social media in government. I've often been asked by members for a good reference to help them get going on their federal, state, or local government social media programs. I never had an answer now I do: This field guide is the go-to resource to ensure your social media programs deliver real mission results. Mergel and Greeves are experts in the field a blend of research and real-world experience to get you to where you need to go." Steve Ressler, founder and president, GovLoop.com
Essential Guide to Qualitative Methods in Organizational Research by Catherine Cassell,Gillian Symon Pdf
This text covers an array of methods needed for undertaking qualitative data collection & analysis. It includes 30 chapters, each focusing on a specific technique including chapters on traditional methods, analysis techniques, intervention methods & the latest developments in research methods.
Applying Leadership and Management in Planning by Janice Morphet Pdf
Addressing issues of planning management and professional development, this book discusses the ways that management theories, tools, and techniques can be applied to planning practice. Drawing on case studies and a wealth of professional experience, Janice Morphet examines recent criticism of the planning system and gives much-needed attention to the connections between management and planning. Beneficial for planners at all stages of their career, this book is ideal for courses with a key focus on strategic planning and infrastructure investment as part of the planning process.
Finding the Best and the Brightest by Peg Thoms Pdf
Finding the Best and Brightest proposes an approach to choosing leaders based on a set of criteria designed to align individual qualities with organizational or institutional goals. Peg Thoms challenges the popular trend in theory and practice toward transformational or visionary leadership, arguing instead that leadership must be developed in context; many organizations, for example, don't need visionaries as much as they need operational leaders, who get things done by focusing on present-day tasks, such as designing superior products and delivering exceptional customer service. This book provides guidance for how to recruit, select, and retain the right people for leadership positions at any level of the organization. Drawing from research conducted in the private, public, and non-profit sectors, Thoms features powerful examples of effective and ineffective leadership in a variety of situations, and sheds light on the complex relationships between leaders and those who follow them. We all choose our leaders. We hire them to run our companies. We vote them into office. We appoint them to committees. We decide to work for, serve, and follow them. In fact, all leadership is relative; by taking direction or orders, going to bat or war, marching behind, listening, and agreeing, we are choosing to allow another individual to lead us. Whether the stage is a corporation, a country, a club, a school, or any other organization, effective leaders matter. Yet despite such high-profile examples of leadership disasters—from the California recall of Gray Davis to the fall of such business titans as Ken Lay and Sam Waksal—we continue to choose, hire, and elect poor leaders. Finding the Best and Brightest explores this phenomenon in business, politics, and other sectors of society, and proposes an antidote—an approach to choosing leaders based on a set of criteria designed to align individual qualities with organizational or institutional goals. Peg Thoms challenges the popular trend toward transformational leadership, which focuses on identifying universal characteristics, arguing instead that leadership must be developed in context. Many organizations, for example, need operational leaders who can focus on present-day tasks, such as designing superior products and delivering exceptional customer service, and not inspirational or visionary leaders, whose otherwise admirable qualities might be ill-suited to the challenges at hand. Outlining six typical leadership search scenarios—from school principal to hospital CEO—Thoms shows readers how to identify the traits and behaviors that are most essential for the position and how to structure interviews and other search techniques to elicit the most informative responses and home in on the best candidates. She also reminds us that many organizations fail not because they can't find good leaders but because they can't keep them, and offers strategies to promote leadership development. Whether you are an executive giving the nod to a new department head, a concerned citizen casting your vote for a municipal councilman, a club member choosing a new president, or an aspiring leader deciding which offer will provide the greatest growth opportunities, Finding the Best and the Brightest offers fresh insights on the dynamic relationship between leaders and those who follow them.
