The User Is Always Right

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The User is Always Right

Steve Mulder,Ziv Yaar
The User is Always Right Book PDF

Author : Steve Mulder,Ziv Yaar
Publisher : New Riders
Page : 366 pages
File Size : 53,7 Mb
Release : 2006-08-21
Category : Business & Economics
ISBN : 9780132798280

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The User is Always Right by Steve Mulder,Ziv Yaar Pdf

How do we ensure that our Web sites actually give users what they need? What are the best ways to understand our users' goals, behaviors, and attitudes, and then turn that understanding into business results? Personas bring user research to life and make it actionable, ensuring we're making the right decisions based on the right information. This practical guide explains how to create and use personas to make your site more successful. The User Is Always Right: A Practical Guide to Creating and Using Personas takes you through each step of persona creation, including tips for conducting qualitative user research, new ways to apply quantitative research (such as surveys) to persona creation, various methods for generating persona segmentation, and proven techniques for making personas realistic. You'll also learn how to use personas effectively, from directing overall business strategy and prioritizing features and content to making detailed decisions about information architecture, content, and design.

Usability Engineering

Jakob Nielsen
Usability Engineering Book PDF

Author : Jakob Nielsen
Publisher : Morgan Kaufmann
Page : 382 pages
File Size : 52,6 Mb
Release : 1994-09-23
Category : Computers
ISBN : 0125184069

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Usability Engineering by Jakob Nielsen Pdf

Executive Summary. What is usability. Generations of user interfaces. The usability engineering lifecycle. Usability heuristics. Usability testing. Usability assessment methods beyond testing. Interface standards. International user interfaces. Future developments. Exercises. Bibliography. Author index. Subject index.

User Experience in the Age of Sustainability

Kem-Laurin Kramer
User Experience in the Age of Sustainability Book PDF

Author : Kem-Laurin Kramer
Publisher : Elsevier
Page : 224 pages
File Size : 49,5 Mb
Release : 2012-05-30
Category : Computers
ISBN : 9780123877963

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User Experience in the Age of Sustainability by Kem-Laurin Kramer Pdf

User Experience in the Age of Sustainability focuses on the economic, sociological and environmental movement in business to make all products including digital ones more sustainable. Not only are businesses finding a significant ROI from these choices, customers are demanding this responsible behaviour. The author looks at user experience practice through the lens of sustainability whether it be a smart phone, service – based subscription solutions or sustainable packaging to expose the ways in which user researchers and designers can begin to connect to the sustainability not merely as a theoretical. This book has a practical take on the matter providing a framework along with case studies and personal stories from doing this work successfully. Both hardware and software design are covered. Learn about the fundamentals of sustainability and how it can change the future of user experience professionals Learn how to integrate sustainability into designs with a solid framework using user research methodology, techniques, and purposeful metrics Find out how to integrate sustainability frameworks into the software and product development cycles Find out how sustainability applies to mobile and digital products with discussions on user messaging, dematerialization, and efficient design See how companies have made it work with case studies

The Customer Is Not Always Right

A.J. Adams
The Customer Is Not Always Right Book PDF

Author : A.J. Adams
Publisher : Andrews McMeel Publishing
Page : 258 pages
File Size : 40,7 Mb
Release : 2009-12-22
Category : Humor
ISBN : 9780740797798

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The Customer Is Not Always Right by A.J. Adams Pdf

Service workers share their funniest and most cringeworthy stories of difficult, demanding, and just plain mind-boggling encounters with the public . . . “Ma’am, the rules clearly state that you cannot have any liquids over 3.4 ounces in your carry-on. If you’d like to, you could—” “But that’s not a liquid!” “Excuse me, ma’am?” “It’s not a liquid! It’s water!” Retailers, restaurants, and tech support providers believe service is king, but in The Customer Is Not Always Right, A.J. Adams proves that customers will do anything they can to put that motto to the test. Enjoy tales from the creator of the popular website Not Always Right, including half that are previously unpublished, showcasing customer-relations horror stories everyone can relate to. No matter what side of the counter you’re on, there are hilarious accounts about everything that can go wrong between the customer and retail or service provider. Whether it's a confrontation in the drive-through over not enough fries or arguing over a one-cent price difference on milk, this book proves the principle of “the customer is always right” can be dead wrong.

Usability research for interpreter-centred technology: The case study of SmarTerp

Francesca Maria Frittella
Usability research for interpreter centred technology The case study of SmarTerp Book PDF

Author : Francesca Maria Frittella
Publisher : Language Science Press
Page : 202 pages
File Size : 45,9 Mb
Release : 2023-01-05
Category : Computers
ISBN : 9783961104031

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Usability research for interpreter-centred technology: The case study of SmarTerp by Francesca Maria Frittella Pdf

Technological advancement is reshaping the ways in which language interpreters operate. This poses existential challenges to the profession but also offers new opportunities. This books moves from the design of the computer-assisted interpreting tool SmarTerp as a case study of impact-driven interpreting technology research. It demonstrates how usability testing was used to achieve an interpreter-centred design. By contextualising the case study within the past and current developments of translation and interpreting technology research, this book seeks to inform and inspire a redefinition of the conceptualisation of interpreting technology research—not just as a tool to understand change but to drive it into a sustainable and human direction.

About Face

Alan Cooper,Robert Reimann,David Cronin,Christopher Noessel
About Face Book PDF

Author : Alan Cooper,Robert Reimann,David Cronin,Christopher Noessel
Publisher : John Wiley & Sons
Page : 720 pages
File Size : 43,8 Mb
Release : 2014-08-13
Category : Computers
ISBN : 9781118766583

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About Face by Alan Cooper,Robert Reimann,David Cronin,Christopher Noessel Pdf

The essential interaction design guide, fully revised andupdated for the mobile age About Face: The Essentials of Interaction Design, FourthEdition is the latest update to the book that shaped andevolved the landscape of interaction design. This comprehensiveguide takes the worldwide shift to smartphones and tablets intoaccount. New information includes discussions on mobile apps,touch interfaces, screen size considerations, and more. Thenew full-color interior and unique layout better illustrate moderndesign concepts. The interaction design profession is blooming with the successof design-intensive companies, priming customers to expect "design"as a critical ingredient of marketplace success. Consumers havelittle tolerance for websites, apps, and devices that don't live upto their expectations, and the responding shift in businessphilosophy has become widespread. About Face isthe book that brought interaction design out of the research labsand into the everyday lexicon, and the updated FourthEdition continues to lead the way with ideas and methodsrelevant to today's design practitioners anddevelopers. Updated information includes: Contemporary interface, interaction, and product designmethods Design for mobile platforms and consumer electronics State-of-the-art interface recommendations and up-to-dateexamples Updated Goal-Directed Design methodology Designers and developers looking to remain relevant through thecurrent shift in consumer technology habits will find AboutFace to be a comprehensive, essential resource.

Managing the Testing Process

Rex Black
Managing the Testing Process Book PDF

Author : Rex Black
Publisher : John Wiley & Sons
Page : 530 pages
File Size : 42,7 Mb
Release : 2003-08-16
Category : Computers
ISBN : 9780471449348

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Managing the Testing Process by Rex Black Pdf

An updated edition of the best tips and tools to plan, build, and execute a structured test operation In this update of his bestselling book, Rex Black walks you through how to develop essential tools and apply them to your test project. He helps you master the basic tools, apply the techniques to manage your resources, and give each area just the right amount of attention so that you can successfully survive managing a test project! Offering a thorough review of the tools and resources you will need to manage both large and small projects for hardware and software, this book prepares you to adapt the concepts across a broad range of settings. Simple and effective, the tools comply with industry standards and bring you up to date with the best test management practices and tools of leading hardware and software vendors. Rex Black draws from his own numerous testing experiences-- including the bad ones, so you can learn from his mistakes-- to provide you with insightful tips in test project management. He explores such topics as: Dates, budgets, and quality-expectations versus reality Fitting the testing process into the overall development or maintenance process How to choose and when to use test engineers and technicians, contractors and consultants, and external test labs and vendors Setting up and using an effective and simple bug-tracking database Following the status of each test case The companion Web site contains fifty tools, templates, and case studies that will help you put these ideas into action--fast!

X Internet

Jessica Keyes
X Internet Book PDF

Author : Jessica Keyes
Publisher : CRC Press
Page : 416 pages
File Size : 50,5 Mb
Release : 2007-03-02
Category : Computers
ISBN : 0849304199

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X Internet by Jessica Keyes Pdf

The executable Internet (X Internet) brings new power and sophistication in delivering services and capabilities to users. The X Internet, both the executable Internet and the extended Internet, fundamentally alters the desktop and Internet landscapes by blurring their distinction both online and off—resulting in a new era of information technology. Authoritative and comprehensive, X Internet: The Executable and Extendable Internet examines this new paradigm from practical and strategic perspectives. It provides a roadmap for building applications that deliver X Internet capabilities. From a strategic angle, it delves into the legal aspects of using and creating this new breed of Internet applications. Discussing computer–human interaction, the book details the development of a rich Internet environment, including graphical design, multimedia, architectures, software development techniques, tools, and information management for X-enriched systems, the components that make up many of the Web 2.0 applications so popular today. It also includes appendices that contain information on a framework for auditing X systems and various guides for using audio and video and building user interfaces. X Internet systems offer almost limitless possibilities for building rich, interactive systems that increase productivity and dramatically enhance the user experience. X Internet: The Executable and Extendable Internet provides a thorough yet accessible understanding of this new Internet that is becoming critical to software development and systems management.

Instructional Development Paradigms

Charles R. Dills,A. J. Romiszowski
Instructional Development Paradigms Book PDF

Author : Charles R. Dills,A. J. Romiszowski
Publisher : Educational Technology
Page : 936 pages
File Size : 46,7 Mb
Release : 1997
Category : Education
ISBN : 0877782946

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Instructional Development Paradigms by Charles R. Dills,A. J. Romiszowski Pdf

An encyclopedic examination of competing paradigms in the areas of instructional design and development at all levels and in a variety of environments. The 46 treatments feature the analysis of experienced scholars and sometimes the authors of the particular theories under discussion which include topics in instructional development in its philosophical mode (constructivism, postmodernism, systems approach), as a cultural vantage point, and in theory and application reviewing the effects of technology on class design, the influences of semiotics, the strategic advantages of constructivist instruction versus linear designs, and modeling for applying design strategies from constructivism and cognitive theory to individualizing instruction with adult learners. Annotation copyrighted by Book News, Inc., Portland, OR

Gabriel's Tears

Nedra Kiper
Gabriel s Tears Book PDF

Author : Nedra Kiper
Publisher : Lulu.com
Page : 315 pages
File Size : 48,7 Mb
Release : 2013-03-01
Category : Biography & Autobiography
ISBN : 9781300818311

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Gabriel's Tears by Nedra Kiper Pdf

Gabriel's Tears is about my life of extreme child abuse and the process of healing that abuse. Along the way you will learn why God allows children to suffer. You will also learn how Gods amazing angel's are right here with us and helping us heal. And you will also learn about my own angel, Angel Gabriel, and how he helped me and healed me in the most amazing ways. I will not spoil the learning process as you read my life's story. Be warned this book will shock you on many different levels.

Managing Software Requirements

Dean Leffingwell,Don Widrig
Managing Software Requirements Book PDF

Author : Dean Leffingwell,Don Widrig
Publisher : Addison-Wesley Professional
Page : 532 pages
File Size : 40,8 Mb
Release : 2000
Category : Computers
ISBN : 0201615932

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Managing Software Requirements by Dean Leffingwell,Don Widrig Pdf

A classic treatise that defined the field of applied demand analysis, Consumer Demand in the United States: Prices, Income, and Consumption Behavior is now fully updated and expanded for a new generation. Consumption expenditures by households in the United States account for about 70% of Americaâ__s GDP. The primary focus in this book is on how households adjust these expenditures in response to changes in price and income. Econometric estimates of price and income elasticities are obtained for an exhaustive array of goods and services using data from surveys conducted by the Bureau of Labor Statistics, providing a better understanding of consumer demand. Practical models for forecasting future price and income elasticities are also demonstrated. Fully revised with over a dozen new chapters and appendices, the book revisits the original Taylor-Houthakker models while examining new material as well, such as the use of quantile regression and the stationarity of consumer preference. It also explores the emerging connection between neuroscience and consumer behavior, integrating the economic literature on demand theory with psychology literature. The most comprehensive treatment of the topic to date, this volume will be an essential resource for any researcher, student or professional economist working on consumer behavior or demand theory, as well as investors and policymakers concerned with the impact of economic fluctuations.

Systematic Software Testing

Rick David Craig,Stefan P. Jaskiel
Systematic Software Testing Book PDF

Author : Rick David Craig,Stefan P. Jaskiel
Publisher : Artech House
Page : 584 pages
File Size : 49,9 Mb
Release : 2002
Category : Computers
ISBN : 1580537928

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Systematic Software Testing by Rick David Craig,Stefan P. Jaskiel Pdf

Gain an in-depth understanding of software testing management and process issues that are critical for delivering high-quality software on time and within budget. Written by leading experts in the field, this book offers those involved in building and maintaining complex, mission-critical software systems a flexible, risk-based process to improve their software testing capabilities. Whether your organization currently has a well-defined testing process or almost no process, Systematic Software Testing provides unique insights into better ways to test your software.This book describes how to use a preventive method of testing, which parallels the software development lifecycle, and explains how to create and subsequently use test plans, test design, and test metrics. Detailed instructions are presented to help you decide what to test, how to prioritize tests, and when testing is complete. Learn how to conduct risk analysis and measure test effectiveness to maximize the efficiency of your testing efforts. Because organizational structure, the right people, and management are keys to better software testing, Systematic Software Testing explains these issues with the insight of the authorsOCO more than 25 years of experience."

Computer Science Handbook

Allen B. Tucker
Computer Science Handbook Book PDF

Author : Allen B. Tucker
Publisher : CRC Press
Page : 2742 pages
File Size : 45,5 Mb
Release : 2004-06-28
Category : Computers
ISBN : 9780203494455

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Computer Science Handbook by Allen B. Tucker Pdf

When you think about how far and fast computer science has progressed in recent years, it's not hard to conclude that a seven-year old handbook may fall a little short of the kind of reference today's computer scientists, software engineers, and IT professionals need. With a broadened scope, more emphasis on applied computing, and more than 70 chap

Experiments Handbook

Britta Ullrich,Sarah Wagner,Anne Schütt,Stephanie Cuckson,Cord Grünewald,Hartmut Obendorf
Experiments Handbook Book PDF

Author : Britta Ullrich,Sarah Wagner,Anne Schütt,Stephanie Cuckson,Cord Grünewald,Hartmut Obendorf
Publisher : BoD – Books on Demand
Page : 62 pages
File Size : 45,7 Mb
Release : 2016-04-14
Category : Art
ISBN : 9783839187661

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Experiments Handbook by Britta Ullrich,Sarah Wagner,Anne Schütt,Stephanie Cuckson,Cord Grünewald,Hartmut Obendorf Pdf

In the Experiments Handbook, we have collected the approaches we apply to learn faster in UX and Product at XING.

About Face 3

Alan Cooper,Robert Reimann,David Cronin
About Face 3 Book PDF

Author : Alan Cooper,Robert Reimann,David Cronin
Publisher : John Wiley & Sons
Page : 650 pages
File Size : 52,7 Mb
Release : 2012-06-12
Category : Computers
ISBN : 9781118079157

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About Face 3 by Alan Cooper,Robert Reimann,David Cronin Pdf

This completely updated volume presents the effective and practical tools you need to design great desktop applications, Web 2.0 sites, and mobile devices. You’ll learn the principles of good product behavior and gain an understanding of Cooper’s Goal-Directed Design method, which involves everything from conducting user research to defining your product using personas and scenarios. Ultimately, you’ll acquire the knowledge to design the best possible digital products and services.