To Study The Impact Of Supplier Integration On Customers Satisfaction

Author : Mohammad Asim,Arslan Mehmood
Publisher : GRIN Verlag
Page : 37 pages
File Size : 53,9 Mb
Release : 2019-08-27
Category : Business & Economics
ISBN : 9783346005335

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To Study the Impact of Supplier Integration on Customers Satisfaction by Mohammad Asim,Arslan Mehmood Pdf

Master's Thesis from the year 2019 in the subject Business economics - Trade and Distribution, , course: S.C.M, language: English, abstract: This work focuses on the impact of supplier integration on customers satisfaction. Supply chain processes and their integration is a subject that has recently been studied a lot in terms of figuring out how these processes effect the organization in the long run. The usages of proper supply chain processes have shown a great deal of effect on the organizations production. In this research I have chosen to focus on how supplier integration in the supply chain processes of an organization can affect the organization performance in terms of consumer’s integration. It has been seen through the study of previous literature from the studies conducted on similar topics that an organization‘s performance has a huge impact on the firm’s consumer performance. Consumer performance is measured by how many consumers are interested in purchasing from the organization and whether consumers are satisfied with their purchases from the organization. In terms of supplier integration it has been seen from previous researches that by allowing a supplier to take over the production or a apart of the production of the organization the organization is free to now look into other aspects of the firm thus adding more value to the organization by increasing not only its production but also its performance. For this research a quantitative approach has been taken in order to justify the findings in proper quantifiable terms. This methodology allows us to look into how many people believe the stance that we are taking for our research and how many chose to take a different route. This can also help us in testing our hypothesis as to whether or not our chosen variables actually work well with one another or whether they don’t. Looking at the results that were collected through the usage of SPSS it has been proven that our independent variables (supplier integration and consumer performance) do have an impact on one another as well as a significant impact on our dependent variable (firm’s performance).

Author : Ivan Russo,Ilenia Confente
Publisher : Routledge
Page : 144 pages
File Size : 52,8 Mb
Release : 2017-08-03
Category : Business & Economics
ISBN : 9781351669368

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Customer Loyalty and Supply Chain Management by Ivan Russo,Ilenia Confente Pdf

Many business-to-business (B2B) managers think that customers act rationally and base decisions mostly on price, customer loyalty isn’t considered. Companies outsource various activities, which enable them to improve efficiency, reduce costs, focus more on core competencies and improve their innovation capabilities. Supply Chain Management synchronizes the efforts of all parties—particularly suppliers, manufacturers, retailers, dealers, customers—involved in achieving customer’s needs. Despite much research, the relationship between customer loyalty and the supply chain strategy remains insufficiently explored and understood by practitioners and academics, while the theme has been extensively developed within marketing literature. Customer Loyalty and Supply Chain Management is the result of years of work by the authors on different projects concerning the overlapping areas of supply chains, logistics and marketing, drawing a connection between the literature to provide a holistic picture of the customer loyalty framework. Emphasis is given to the B2B context, where recent research has provided some clues to support the fact that investment in operations, new technologies and organizational strategy have had a significant role in understanding B2B loyalty, particularly in the context of global supply chains. Moreover, the book provides a modernized and predictive model of B2B loyalty, showing a different methodological approach that aims at capturing the complexity of the phenomenon. This book will be a useful resource for professionals and scholars from across the supply chain who are interested in exploring the dimension of customer loyalty in the challenging supplier and customer context.

Author : David A. Garvin
Publisher : Simon and Schuster
Page : 344 pages
File Size : 42,5 Mb
Release : 1988
Category : Air conditioning
ISBN : 9780029113806

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Managing Quality by David A. Garvin Pdf

Case study research conducted in 1981 in nine US companies and seven Japanese companies.

Author : Management Association, Information Resources
Publisher : IGI Global
Page : 1780 pages
File Size : 55,7 Mb
Release : 2017-11-30
Category : Business & Economics
ISBN : 9781522539100

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Operations and Service Management: Concepts, Methodologies, Tools, and Applications by Management Association, Information Resources Pdf

Organizations of all types are consistently working on new initiatives, product lines, and workflows as a way to remain competitive in the modern business environment. No matter the type of project at hand, employing the best methods for effective execution and timely completion of the task is essential to business success. Operations and Service Management: Concepts, Methodologies, Tools, and Applications is a comprehensive reference source for the latest research on business operations and production processes. It examines the need for a customer focus and highlights a range of pertinent topics such as financial performance measures, human resource development, and business analytics, this multi-volume book is ideally designed for managers, professionals, students, researchers, and academics interested in operations and service management.

Author : Alexandre Oliveira,Anne Gimeno
Publisher : FT Press
Page : 205 pages
File Size : 42,6 Mb
Release : 2014-06-17
Category : Business & Economics
ISBN : 9780133764581

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Customer Service Supply Chain Management by Alexandre Oliveira,Anne Gimeno Pdf

DRIVE MORE VALUE FROM YOUR SUPPLY CHAIN BY IMPROVING THE WAY YOU MANAGE CUSTOMER SERVICE Optimize linked interactions across your entire customer service environment Implement customer-centric strategies, including customer-based supply chain segmentation and lifelong customer logistics management Use the business-driven customer service model to align customer services management to business goals, and measure your progress Customer Service Supply Chain Management offers expert guidance for managing your supply chain to deliver more innovative and profitable customer experiences. Pioneering supply chain management experts Alexandre Oliveira and Anne Gimeno provide a comprehensive overview of the topic, detailed descriptions of each high-value approach, and modern applications and best practices proven at leading companies worldwide. Complementing theoretical texts, they offer deep knowledge of how pioneering customer service management techniques are actually applied in the field. This book’s content will be exceptionally helpful to both practitioners and students in all areas of supply chain management, customer service, and marketing, including participants in leading certification programs. To build a truly customer-centric business, you must integrate, balance, and optimize four sets of relationships: product, customer, service, and process. By doing this, you empower your business to deliver the high-profit solutions your customers really want: personalized packages of products, services, support, education, and consulting. Customer Service Supply Chain Management offers a complete model and blueprint for achieving these goals. Global supply chain innovators Alexandre Oliveira and Anne Gimeno show how to systematically address key issues ranging from organizational structure, governance, and strategy to day-to-day tactics and operations. Oliveira and Gimeno help you assess where you stand now, identify gaps and priorities, and move rapidly towards greater effectiveness. They introduce realistic examples, applications, and best practices: all designed to help you translate theory into practice, and practice into profits. USE CUSTOMER SERVICE SUPPLY CHAIN MANAGEMENT TO: GROW SALES VOLUME: Increase market share Accelerate revenue cycles Reduce lost sales Support marketing and sales initiatives IMPROVE CUSTOMER EXPERIENCE: Add customer value Optimize cost to serve Deliver the right service at the right cost GROW MARGINS: Reduce cost of sales Improve asset management Balance service levels and cost structures

Author : Jiqin Han
Publisher : BRILL
Page : 229 pages
File Size : 55,8 Mb
Release : 2023-09-04
Category : Business & Economics
ISBN : 9789086866847

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Supply chain integration, quality management and firm performance of pork processing industry in China by Jiqin Han Pdf

Food quality incidents have made societal concerns on food safety grow worldwide. In the developed world, academics and practitioners explore food quality using a supply chain perspective. In transitional economies, such as China, this perspective is largely unexplored. This book addresses food quality and firm performance improvements through supply chain integration and quality management in China’s pork processing industry. Data were collected from Chinese pork processing firms. This book shows the relationship between quality management practices and firm performance. Factors that influence firm performance include in-company quality management, supplier/customer quality management, employee involvement and integrated governance mechanisms. This book is a valuable resource for practitioners of meat processing enterprises, as well as academic researchers with an interest in the areas of agri-food supply chain governance, quality management and firm performance in transitional economies.

Author : William E. Hoover, Jr.,Eero Eloranta,Jan Holmström,Kati Huttunen
Publisher : John Wiley & Sons
Page : 271 pages
File Size : 55,5 Mb
Release : 2002-03-14
Category : Business & Economics
ISBN : 9780471013761

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Managing the Demand-Supply Chain by William E. Hoover, Jr.,Eero Eloranta,Jan Holmström,Kati Huttunen Pdf

A proven,innovative approach to meeting customer demand Combining an intensive focus on customer/marketplace demands with innovative technology tools developed to execute demand chain planning, Managing the Demand-Supply Chain sets forth a powerful new model for fulfilling customer demand in the best possible way. Four of the world's leading demand chain researchers and implementers demonstrate how select high-tech companies, such as Nokia and Dell, have used the demand chain approach to differentiate their value offerings and delight their customers. The authors introduce three exciting new demand chain tools. "Demand breakpoint" identifies the point where value is significantly changed by operations; "value offering point" or VOP is the catalyst to demand chain activity; and "microcosms" executes demand chain strategies. The authors show managers how to use these tools to implement technology solutions that drive top performance. Special features of Managing the Demand-Supply Chain include: The best thinking from acknowledged leaders in the field An extended case study of Nokia's successful demand chain management implementation Numerous sidebars detailing real-world implementation issues Managing the Demand-Supply Chain is an indispensable resource for managers who want to optimize operational effectiveness, spur innovation, and achieve and sustain excellence in exceeding customer expectations.

Author : Flynn, Barbara,Morita, Michiya,Machuca, Jose
Publisher : IGI Global
Page : 434 pages
File Size : 51,9 Mb
Release : 2010-10-31
Category : Business & Economics
ISBN : 9781616928643

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Managing Global Supply Chain Relationships: Operations, Strategies and Practices by Flynn, Barbara,Morita, Michiya,Machuca, Jose Pdf

Recent news events related to quality in global supply chains have called attention to the need for more research on supply chains that operate in a global context. Indeed, it would be difficult to find a supply chain that does not cut across national boundaries at some point. The presence of global supply chains introduces a number of new management challenges. Managing Global Supply Chain Relationships: Operations, Strategies and Practices focuses on issues related to relationships among members of global supply chains. This comprehensive work addresses three important aspects of global supply chain relationships: supply chain integration and collaboration; outsourcing and offshoring of production; and recent growth in supplier networks.

Author : Louis Brennan,Alessandra Vecchi
Publisher : Springer
Page : 233 pages
File Size : 44,8 Mb
Release : 2016-09-02
Category : Business & Economics
ISBN : 9783319253510

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International Manufacturing Strategy in a Time of Great Flux by Louis Brennan,Alessandra Vecchi Pdf

This book assesses the state of international manufacturing strategy and clarifies how recent developments, for example regarding configuration, technology, and the environment, are impacting on its content and direction and on its relationship to manufacturing performance. In providing up-to-date coverage of the consequences of such forces and factors for international manufacturing, this book aims to expand the debate concerning international manufacturing strategy and cast light on its current evolution. International manufacturing is operating within a time of great flux. While offshoring of activities has dominated over recent decades, nearshoring and reshoring are increasingly being considered and observed in practice. At the same time, technologies such as 3D-printing are gaining traction and the role of ICT and data analytics is increasingly important in the international manufacturing landscape while digitization becomes more prevalent and the embrace of the Internet of Things (IOT) accelerates. Furthermore, issues related to the environment are figuring more prominently in international manufacturing considerations, and assumptions regarding the long-term cost of energy are being called into question. International manufacturing is also experiencing greater servitization.

Author : Chad W. Autry,Mark A. Moon
Publisher : FT Press
Page : 422 pages
File Size : 41,6 Mb
Release : 2016-01-29
Category : Business & Economics
ISBN : 9780134209128

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Global Macrotrends and Their Impact on Supply Chain Management by Chad W. Autry,Mark A. Moon Pdf

High-Value Supply Chain Integration New research, practical priorities, actionable solutions Master new best practices for integrating demand, supply, and partners worldwide Bridge key “integration gaps” to maximize customer value and profit Improve performance in areas ranging from resource availability to returns From leading supply chain integration experts at the University of Tennessee’s Haslam College of Business In volatile, global environments, only well-integrated organizations can deliver superior customer outcomes and sustained profitability. Supply chain practitioners are on the frontlines of integration: they must bring together functions ranging from sales to logistics and a world of third-party suppliers. Integration is not easy, but proven solutions exist. In Achieving Supply Chain Integration, leading experts reveal what works and how to make it work. The authors and contributors clarify what supply chain integration really means, and why it’s even more crucial than many companies realize. You’ll learn how to manage core conflicts that make integration difficult, so you can maximize value to both customers and your organization. You’ll find example-based, research-driven insights for both internal and external integration, addressing issues ranging from culture to financial metrics. The authors share practical guidance on everything from building more innovative partner relationships to avoiding raw material shortages. Whatever your supply chain or operations responsibilities, you need to integrate more effectively, and this guide will help you do it. Supply chain integration can ensure a smoother, more efficient flow of products, and enable access to third-party resources and capabilities that would be costly or impossible to build internally. However, successful integration has proven challenging, especially as supply chains evolve to encompass even more external partners. Achieving Supply Chain Integration shows how to prioritize which processes and functions to integrate and select integration strategies likely to deliver the greatest performance benefits. Drawing on actual successes and failures, UT’s researchers illuminate best practices and common mistakes. They present proven approaches to integrating sales, marketing, core supply chain functions such as procurement and logistics, and widely diverse partner relationships. Whether you’re a practitioner or student, this guide will help you approach integration projects with “eyes open”–so you can mitigate risks and maximize value. Understanding what integration is and isn’t, and why it matters so much Bridging the integration gap to maximize value creation Fully leveraging information in internal and external integration Driving more value by integrating purchasing and logistics Aligning market, environmental, social, and political strategies Achieving deeper demand/supply integration Reducing product returns through better internal integration Building more innovative, collaborative supplier relationships

Author : Almunawar, Mohammad Nabil,Anshari Ali, Muhammad,Ariff Lim, Syamimi
Publisher : IGI Global
Page : 883 pages
File Size : 47,9 Mb
Release : 2020-08-28
Category : Business & Economics
ISBN : 9781799849858

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Handbook of Research on Innovation and Development of E-Commerce and E-Business in ASEAN by Almunawar, Mohammad Nabil,Anshari Ali, Muhammad,Ariff Lim, Syamimi Pdf

Business-to-consumer (B2C) and consumer-to-consumer (C2C) e-commerce transactions, including social commerce, are rapidly expanding, although e-commerce is still small when compared to traditional business transactions. As the familiarity of making purchases using smart devices continues to expand, many global and regional investors hope to target the ASEAN region to tap into the rising digital market in this region. The Handbook of Research on Innovation and Development of E-Commerce and E-Business in ASEAN is an essential reference source that discusses economics, marketing strategies, and mobile payment systems, as well as digital marketplaces, communication technologies, and social technologies utilized for business purposes. Featuring research on topics such as business culture, mobile technology, and consumer satisfaction, this book is ideally designed for policymakers, financial managers, business professionals, academicians, students, and researchers.

Author : Sanjay Tripathi,Rajesh Jain,Deepak Kumar Dash,Prateek Mittal,Shlok Pimpalkar,Shubham Patel,Nikunj Patel,Santosh Kumari,Ritabrata Majumder,Ashok Panigrahi
Publisher : IndraStra Global e-Journal Hosting Services
Page : 110 pages
File Size : 46,9 Mb
Release : 2021-12-31
Category : Business & Economics
ISBN : 8210379456XXX

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Nirma University Journal of Business and Management Studies by Sanjay Tripathi,Rajesh Jain,Deepak Kumar Dash,Prateek Mittal,Shlok Pimpalkar,Shubham Patel,Nikunj Patel,Santosh Kumari,Ritabrata Majumder,Ashok Panigrahi Pdf

The Nirma University Journal of Business and Management Studies (NUJBMS) is the flagship journal of the Institute of Management, Nirma University. It provides conceptual, empirical, and case-based research tailored to the needs of management scholars and practitioners researching and working in business schools and in industry. ISSN (Print): 2249-5630

Author : Dr. B. NAGARJUNA
Publisher : Archers & Elevators Publishing House
Page : 138 pages
File Size : 51,8 Mb
Release : 2024-07-01
Category : Antiques & Collectibles
ISBN : 9789383241446

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Information Technology Integration with Supply Chain Management in FMCG Industry by Dr. B. NAGARJUNA Pdf

Author : Haitham M. Alzoubi,Muhammad Turki Alshurideh,Taher M. Ghazal
Publisher : Springer Nature
Page : 582 pages
File Size : 47,6 Mb
Release : 2024-01-03
Category : Computers
ISBN : 9783031318016

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Cyber Security Impact on Digitalization and Business Intelligence by Haitham M. Alzoubi,Muhammad Turki Alshurideh,Taher M. Ghazal Pdf

This book takes a unique approach by exploring the connection between cybersecurity, digitalization, and business intelligence. In today's digital landscape, cybersecurity is a crucial aspect of business operations. Meanwhile, organizations continue to leverage digital technologies for their day-to-day operations. They must be aware of the risks associated with cyber-attacks and implement robust cybersecurity measures to protect their assets. It provides practical insights and solutions to help businesses better understand the impact of cybersecurity on their digitalization and business intelligence strategies. It provides practical insights and solutions for implementing cybersecurity measures in organizations and covers a wide range of topics, including threat intelligence, risk management, compliance, cloud security, and IoT security. The book takes a holistic approach and explores the intersection of cybersecurity, digitalization, and business intelligence and examines the possible challenges and opportunities.

Author : National Research Council,Commission on Engineering and Technical Systems,Board on Manufacturing and Engineering Design,Committee on Supply Chain Integration
Publisher : National Academies Press
Page : 162 pages
File Size : 48,8 Mb
Release : 2000-03-23
Category : Technology & Engineering
ISBN : 9780309173414

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Surviving Supply Chain Integration by National Research Council,Commission on Engineering and Technical Systems,Board on Manufacturing and Engineering Design,Committee on Supply Chain Integration Pdf

The managed flow of goods and information from raw material to final sale also known as a "supply chain" affects everythingâ€"from the U.S. gross domestic product to where you can buy your jeans. The nature of a company's supply chain has a significant effect on its success or failureâ€"as in the success of Dell Computer's make-to-order system and the failure of General Motor's vertical integration during the 1998 United Auto Workers strike. Supply Chain Integration looks at this crucial component of business at a time when product design, manufacture, and delivery are changing radically and globally. This book explores the benefits of continuously improving the relationship between the firm, its suppliers, and its customers to ensure the highest added value. This book identifies the state-of-the-art developments that contribute to the success of vertical tiers of suppliers and relates these developments to the capabilities that small and medium-sized manufacturers must have to be viable participants in this system. Strategies for attaining these capabilities through manufacturing extension centers and other technical assistance providers at the national, state, and local level are suggested. This book identifies action steps for small and medium-sized manufacturersâ€"the "seed corn" of business start-up and developmentâ€"to improve supply chain management. The book examines supply chain models from consultant firms, universities, manufacturers, and associations. Topics include the roles of suppliers and other supply chain participants, the rise of outsourcing, the importance of information management, the natural tension between buyer and seller, sources of assistance to small and medium-sized firms, and a host of other issues. Supply Chain Integration will be of interest to industry policymakers, economists, researchers, business leaders, and forward-thinking executives.