Total Quality Management In Government

Author : Steven Cohen,Ronald Brand
Publisher : Jossey-Bass
Page : 264 pages
File Size : 41,5 Mb
Release : 1993-04-02
Category : Business & Economics
ISBN : UOM:39015032816236

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Total Quality Management in Government by Steven Cohen,Ronald Brand Pdf

By adopting Total Quality Management (TQM) strategies, business organizations are working smarter and gaining the competitive edge. The authors cite examples of successes of TQM in specific government agencies, including the Treasury Department, to reveal how the principles of TQM can be applied at all levels of government. The book provides numerous charts and diagrams that show concretely how to apply the concepts and techniques of TQM within any governmental organization. The authors offer case examples that detail what organizational changes are to be implemented when TQM is introduced.

Author : Morgan, Colin,Murgatroyd, Stephen
Publisher : McGraw-Hill Education (UK)
Page : 226 pages
File Size : 45,5 Mb
Release : 1994-02-01
Category : Business & Economics
ISBN : 9780335191024

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Total Quality Management In The Public Sector by Morgan, Colin,Murgatroyd, Stephen Pdf

Total Quality Management (TQM) is a set of concepts, tools and applications which has been so successful in manufacturing industry that we are now witnessing experimentation in the transference of Total Quality Management to the public sector provision of government, health and education in North America, Europe and elsewhere. TQM is starting to set a new paradigm for management approaches in the public sector and "not for profit" enterprises. All key public service managers should at least need to know the basics of TQM, its possibilities and limitations for the public sector, and particularly the types of applications which could work for them. For all public sector managers this book provides: a clear understanding of the key concepts of TQM; a critical understanding of their relevance to the public sector; empirical evidence of TQM applications in government, health and education; and exploration of the public sector TQM possibilitites yet to be realized. It draws throughout on case examples from Britain, Canada, the USA and continental Europe which illustrate the application of TQM to the public sector.

Author : Michael J. Prowse
Publisher : Unknown
Page : 0 pages
File Size : 43,5 Mb
Release : 1992
Category : Organizational effectiveness
ISBN : OCLC:27295575

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Total quality management by Michael J. Prowse Pdf

Author : Lawrence L. Martin
Publisher : SAGE
Page : 124 pages
File Size : 45,7 Mb
Release : 1993-09-10
Category : Business & Economics
ISBN : 0803949502

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Total Quality Management in Human Service Organizations by Lawrence L. Martin Pdf

Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.

Author : V. Daniel Hunt
Publisher : Asq Press
Page : 384 pages
File Size : 47,6 Mb
Release : 1993-01
Category : Business & Economics
ISBN : 0873892399

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Quality Management for Government by V. Daniel Hunt Pdf

The principles and methods for implementing a total quality management (TQM) system in all levels of government are introduced in this best-selling book. Topics range from complete overviews of TQM, quality awards, and award criteria to quality leadership in government, implementation, and tools and techniques.

Author : Anonim
Publisher : DIANE Publishing
Page : 72 pages
File Size : 47,9 Mb
Release : 1993-06
Category : Business & Economics
ISBN : 1568066767

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Quality Management by Anonim Pdf

Examines Total Quality Management (TQM) in the federal government. Contains information on the status, scope, and benefits of federal TQM, as well as the obstacles that agencies encounter during implementation.

Author : Gargan
Publisher : CRC Press
Page : 580 pages
File Size : 52,8 Mb
Release : 1996-10-11
Category : Political Science
ISBN : 0824797825

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Handbook of Local Government Administration by Gargan Pdf

This theoretically and experientially grounded reference provides a complete overview of the principles and applications of government administration and management practices in the local public sector. Written by over 25 distinguished academics and professionals with substantial experience as practitioners and consultants of administrative operations to local governments, the book covers the effects of environmental conditions on local administrators and management techniques to administration in different types of local government. It helps readers reduce research time by presenting advanced materials on local government administration and management in a single source.

Author : Jerry W. Koehler
Publisher : CRC Press
Page : 294 pages
File Size : 42,7 Mb
Release : 1996-02-15
Category : Business & Economics
ISBN : 1574440136

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Quality Government by Jerry W. Koehler Pdf

For anyone looking for a practical guide that clearly demonstrates how to implement Total Quality Management within any government agency (on any level), this is the book that will provide a step-by-step system for success. Quality Government provides practical principles and examples, all designed by experienced government officials who have been through numerous quality initiatives. Packed with reality-based examples, the first two chapters present the theoretical aspects of TQM, while the remainder of the book focuses on implementation. Quality Government tells you what to expect, how implementation is accomplished, and what can be learned. Throughout, the authors give detailed examples of barriers to designing, developing and implementing TQM and how to overcome each.

Author : David K. Carr,Ian D. Littman
Publisher : Unknown
Page : 328 pages
File Size : 51,7 Mb
Release : 1990
Category : Business & Economics
ISBN : UOM:39015025301923

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Excellence in Government by David K. Carr,Ian D. Littman Pdf

Author : Frank L. Lewis
Publisher : U.S. Government Printing Office
Page : 52 pages
File Size : 50,6 Mb
Release : 1992
Category : Business & Economics
ISBN : UCR:31210023571316

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Education and Training for Total Quality Management in the Federal Government by Frank L. Lewis Pdf

This booklet provides practical "how-to" information to federal employees on the implementation of Total Quality Management (TQM). The booklet is intended primarily for program officials who have begun to think seriously about or have already begun a TQM effort and want guidance on the training effort to support it. Background information on TQM is followed by a list of some key strategic decisions that should be addressed in the implementation plan. Evolving training needs of organizations at various stages of TQM implementation are discussed. Important issues that should be addressed in the training plan are summarized, including funding and assignment of employees to training. Issues are discussed that organizations should consider in phasing training throughout the organization: top management orientation, general organization awareness, and initial focus of indepth TQM training. Training subject areas and courses that many successful TQM organizations provide to meet education and training needs are summarized. A discussion follows of key principles and issues in managing, organizing, and arranging for the delivery of TQM training, including structuring training, selecting trainers, sources of external training, and organizing training staff. Evaluating the training effort is briefly addressed. Appendixes include information on Federal Quality Institute services and a 10-item bibliography. (YLB)

Author : United States. Congress. House. Committee on Government Reform and Oversight. Subcommittee on Government Management, Information, and Technology
Publisher : Unknown
Page : 286 pages
File Size : 42,6 Mb
Release : 1998
Category : Business & Economics
ISBN : PURD:32754067908479

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Total Quality Management by United States. Congress. House. Committee on Government Reform and Oversight. Subcommittee on Government Management, Information, and Technology Pdf

Author : R. Ashley Rawlins
Publisher : AuthorHouse
Page : 354 pages
File Size : 40,7 Mb
Release : 2008-08-05
Category : Reference
ISBN : 9781467878890

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Total Quality Management (Tqm) by R. Ashley Rawlins Pdf

This book - "Total Quality Management" -should be of interest to managers of all levels in; public sector, private sector, and voluntary organisations.While local authority organisations and some government departments my have difficulties in adapting TQM in areas such as social service and education and training, this book demonstrates how TQM programmes can be beneficial to such organizations if properly planned and implemented. This book should appeal to those following formal studies in Management from certificate level up to Master of Business Administration degree. The practical treatment given to the planning and implementation of Total Quality Management (TQM) make it a "must-read" for managers who are preparing to introduce TQM or any quality systems into their organisations. This bookshould alsomake interesting reading for managers and potential managers who do not want to undertake formal management studies but want to acquire some management tools. It will enhance the reader's range of managerial skills and help improve organisation effectiveness and efficiency.

Author : Robert E. Hinson,Nnamdi Madichie,Ogechi Adeola,Justice Nyigmah Bawole,Isaiah Adisa,Kwame Asamoah
Publisher : Springer Nature
Page : 343 pages
File Size : 51,6 Mb
Release : 2021-10-25
Category : Business & Economics
ISBN : 9783030771812

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New Public Management in Africa by Robert E. Hinson,Nnamdi Madichie,Ogechi Adeola,Justice Nyigmah Bawole,Isaiah Adisa,Kwame Asamoah Pdf

This book analyses and evaluates the accomplishments, challenges, and approaches associated with the New Public Management (NPM) in Africa towards establishing context-specific interventions for public sector institutions' performance. Taking the reader through various business and management approaches, including leadership in the public sector, digitalisation, market orientation and trust building, this book provides an understanding of the key issues facing public sector organisations in Africa and offers novel ways of approaching public management in a changing socio-economic landscape to drive improved performance of public institutions. The book offers students, practitioners and researchers important insights on NPM and public sector institutions in Africa. The recommendations of the book will help government and policymakers implement appropriate public sector management policies for strengthening public sector service delivery in Africa.

Author : G. Kanji
Publisher : Springer Science & Business Media
Page : 634 pages
File Size : 45,5 Mb
Release : 1995-03-31
Category : Business & Economics
ISBN : 0412643804

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Total Quality Management by G. Kanji Pdf

In this book leading experts including George Box, Noriaki Kano, Yoshio Kondo, John Oakland and James Harrington, analyse and document various aspects of Total Quality Management. Contributions range from discussions of the principles, strategy, culture, leadership, eduction and benchmarking to world class experience and achieving excellence both in the manufacturing and service industries. With over 100 contributions this book is an invaluable resource for the total quality managment journey. It will be of special interest to educationalists, academics, senior managers and directors, and quality practitioners from both the public and private sectors.

Author : Adrian Wilkinson,Tom Redman,Ed Snape,Mick Marchington
Publisher : Bloomsbury Publishing
Page : 225 pages
File Size : 45,7 Mb
Release : 1998-01-01
Category : Business & Economics
ISBN : 9781349261536

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Managing with Total Quality Management by Adrian Wilkinson,Tom Redman,Ed Snape,Mick Marchington Pdf

In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management. This involves a critical appraisal of TQM, considering both the way in which employees perceive its operation in practice and the question of 'who gains what' from TQM.