Trust And Distrust In Organizations

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Trust and Distrust In Organizations

Roderick M. Kramer,Karen S. Cook
Trust and Distrust In Organizations Book PDF

Author : Roderick M. Kramer,Karen S. Cook
Publisher : Russell Sage Foundation
Page : 400 pages
File Size : 54,7 Mb
Release : 2004-04-29
Category : Political Science
ISBN : 9781610443388

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Trust and Distrust In Organizations by Roderick M. Kramer,Karen S. Cook Pdf

The effective functioning of a democratic society—including social, business, and political interactions—largely depends on trust. Yet trust remains a fragile and elusive resource in many of the organizations that make up society's building blocks. In their timely volume, Trust and Distrust in Organizations, editors Roderick M. Kramer and Karen S. Cook have compiled the most important research on trust in organizations, illuminating the complex nature of how trust develops, functions, and often is thwarted in organizational settings. With contributions from social psychologists, sociologists, political scientists, economists, and organizational theorists, the volume examines trust and distrust within a variety of settings—from employer-employee and doctor-patient relationships, to geographically dispersed work teams and virtual teams on the internet. Trust and Distrust in Organizations opens with an in-depth examination of hierarchical relationships to determine how trust is established and maintained between people with unequal power. Kurt Dirks and Daniel Skarlicki find that trust between leaders and their followers is established when people perceive a shared background or identity and interact well with their leader. After trust is established, people are willing to assume greater risks and to work harder. In part II, the contributors focus on trust between people in teams and networks. Roxanne Zolin and Pamela Hinds discover that trust is more easily established in geographically dispersed teams when they are able to meet face-to-face initially. Trust and Distrust in Organizations moves on to an examination of how people create and foster trust and of the effects of power and betrayal on trust. Kimberly Elsbach reports that managers achieve trust by demonstrating concern, maintaining open communication, and behaving consistently. The final chapter by Roderick Kramer and Dana Gavrieli includes recently declassified data from secret conversations between President Lyndon Johnson and his advisors that provide a rich window into a leader's struggles with problems of trust and distrust in his administration. Broad in scope, Trust and Distrust in Organizations provides a captivating and insightful look at trust, power, and betrayal, and is essential reading for anyone wishing to understand the underpinnings of trust within a relationship or an organization. A Volume in the Russell Sage Foundation Series on Trust

Trust in Organizations

Roderick Moreland Kramer,Tom R. Tyler
Trust in Organizations Book PDF

Author : Roderick Moreland Kramer,Tom R. Tyler
Publisher : SAGE
Page : 442 pages
File Size : 54,5 Mb
Release : 1996
Category : Business & Economics
ISBN : 9780803957404

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Trust in Organizations by Roderick Moreland Kramer,Tom R. Tyler Pdf

Perspectives from organizational theory, social psychology, sociology and economics are brought together in this volume to provide a broad coverage of trust, including the psychological and social antecedents of trust.

Distrust

Russell Hardin
Distrust Book PDF

Author : Russell Hardin
Publisher : Russell Sage Foundation
Page : 345 pages
File Size : 48,6 Mb
Release : 2004-05-20
Category : Political Science
ISBN : 9781610442695

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Distrust by Russell Hardin Pdf

If trust is sometimes the rational response in interpersonal relations, then it can also be rational to distrust. Indeed, distrust is the preferred response when it protects against harm—as when parents do not entrust the safety of their child to a disreputable caretaker. Liberal political theory was largely founded on distrust of government, and the assumption that government cannot and should not be trusted led the framers of the U.S. constitution to establish a set of institutions explicitly designed to limit government power. With contributions from political science, anthropology, economics, psychology, and philosophy, Distrust examines the complex workings of trust and distrust in personal relationships, groups, and international settings. Edna Ullman-Margalit succinctly defines distrust as the negation of trust, and examines the neutral state between the two responses in interpersonal relations. As Margalit points out, people typically defer judgment—while remaining mildly wary of another's intentions—until specific grounds for trust or distrust become evident. In relations between nations, misplaced trust can lead to grievous harm, so nations may be inclined to act as though they distrust other nations more than they actually do. Editor Russell Hardin observes that the United States and the former Soviet Union secured a kind of institutionalized distrust—through the development of the nuclear deterrent system—that stabilized the relationship between the two countries for four decades. In another realm where distrust plays a prominent role, Margaret Levi, Matthew Moe, and Theresa Buckley show that since the National Labor Relations Board has not been able to overcome distrust between labor unions and employers, it strives to equalize the power held by each group in negotiations. Recapitulating liberal concerns about state power, Patrick Troy argues that citizen distrust keeps government regulation under scrutiny and is more beneficial to the public than unconditional trust. Despite the diversity of contexts examined, the contributors reach remarkably similar conclusions about the important role of trust and distrust in relations between individuals, nations, and citizens and their governments. Distrust makes a significant contribution to the growing field of trust studies and provides a useful guide for further research. A Volume in the Russell Sage Foundation Series on Trust

Trust and the Health of Organizations

John G. Bruhn
Trust and the Health of Organizations Book PDF

Author : John G. Bruhn
Publisher : Springer Science & Business Media
Page : 222 pages
File Size : 50,5 Mb
Release : 2012-12-06
Category : Social Science
ISBN : 9781461507390

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Trust and the Health of Organizations by John G. Bruhn Pdf

Leaders are usually held responsible for the trust, health and success of an organization, but it is the culture of organizations that provides the true foundation for these important factors. The leader's personality and skills influence how a trustful environment and working relationship is created, but the organization has a culture, tradition and experience of its own which influences the leader's success. The level of trust in an organization's culture will ultimately determine whether or not it is trustful, healthy and successful. Based on the interview of current and former chief executive officers from profit and non profit organizations to record their experiences in creating trust in their environment and their perceptions of the health of their organizations. The collected data reveals: - The qualities of a "trusted" leader; - How they created trust or; - How trust was destroyed in organizations; - How leaders worked in distrustful environments; - How to create a more healthy organization. This timely work will be of interest to organizations and occupational sociologists, human resource workers, social psychologists, and students of management courses.

Trust, Organizations and Social Interaction

Søren Jagd,Lars Fuglsang
Trust Organizations and Social Interaction Book PDF

Author : Søren Jagd,Lars Fuglsang
Publisher : Edward Elgar Publishing
Page : 360 pages
File Size : 50,8 Mb
Release : 2016-05-27
Category : Business & Economics
ISBN : 9781783476206

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Trust, Organizations and Social Interaction by Søren Jagd,Lars Fuglsang Pdf

Trust, Organizations and Social Interaction promotes new knowledge about trust in an organizational context. The book provides case-analysis of how trust is formed through processes of social interaction in which actors observe, reflect upon and make sense of trust behaviour and its meaning in an organizational and social environment. It greatly contributes to clarifying what a process view may mean in trust research and to understanding how social interaction processes affect trust.

Organizational Trust

Roderick Moreland Kramer
Organizational Trust Book PDF

Author : Roderick Moreland Kramer
Publisher : Oxford University Press on Demand
Page : 498 pages
File Size : 54,5 Mb
Release : 2006
Category : Business & Economics
ISBN : 9780199288496

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Organizational Trust by Roderick Moreland Kramer Pdf

Organizational trust is a subject which has over the past decade become of increasing importance to organizational theory and research. This book examines what trust is, how it is developed and maintained, its underpinnings, manifestations, and its fragility, through a presentation and discussion of key readings.

The Decision to Trust

Robert F. Hurley
The Decision to Trust Book PDF

Author : Robert F. Hurley
Publisher : John Wiley & Sons
Page : 258 pages
File Size : 51,7 Mb
Release : 2011-10-25
Category : Business & Economics
ISBN : 9781118072646

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The Decision to Trust by Robert F. Hurley Pdf

A proven model to create high-performing, high-trust organizations Globally, there has been a decline in trust over the past few decades, and only a third of Americans believe they can trust the government, big business, and large institutions. In The Decision to Trust, Robert Hurley explains how this new culture of cynicism and distrust creates many problems, and why it is almost impossible to manage an organization well if its people do not trust one another. High-performing, world-class companies are almost always high-trust environments. Without this elusive, important ingredient, companies cannot attract or retain top talent. In this book, Hurley reveals a new model to measure and repair trust with colleagues managers and employees. Outlines a proven Decision to Trust Model (DTM) of ten factors that establish whether or not one party will trust the other Filled with original examples from Daimler, PriceWaterhouse Coopers, Goldman Sachs, Microsoft, QuikTrip, General Electric, Procter and Gamble, AzKoNobel, Johnson and Johnson, Whole Foods, and Zappos Reveals how leaders in Asia, Europe, and North America have used the DTM to build high-trust organizations Covering trust building in teams, across functions, within organizations and across national cultures, The Decision to Trust shows how any organization can improve trust and the bottom line.

Revisiting the Foundations of Organizational Distrust

Shiau-Ling Guo,Fabrice Lumineau,Roy J. Lewicki
Revisiting the Foundations of Organizational Distrust Book PDF

Author : Shiau-Ling Guo,Fabrice Lumineau,Roy J. Lewicki
Publisher : Now Publishers
Page : 102 pages
File Size : 50,8 Mb
Release : 2017-02-16
Category : Business & Economics
ISBN : 1680832484

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Revisiting the Foundations of Organizational Distrust by Shiau-Ling Guo,Fabrice Lumineau,Roy J. Lewicki Pdf

Revisiting the Foundations of Organizational Distrust systematically discuss the theoretical perspectives on the relationship between distrust and trust, highlights the potential research opportunities and challenges pertinent to distrust studies, and draws implications of distrust research for strategic management. The literature on distrust has grown substantially since the beginning of the 1960s. One initial observation is that the extant research uses many different definitions and perspectives on distrust, and this diversity exacerbates the fragmentation of the literature. The variety of perspectives on distrust only re-emphasizes the necessity of gaining a better understanding of how distrust links to and distinguishes itself from trust before exploring the prospect and challenges of distrust research, particularly for scholars in strategic management. More specifically, it is crucial to draw attention to the novel insights that distrust studies may bring about for strategic management and organizational theory scholars. The analysis is organized into six parts: (1) discussing extant research on distrust in organizational settings; (2) examining various theoretical perspectives on the relationship between trust and distrust; (3) illustrating the extant empirical evidence of the relationship between trust and distrust; (4) considering the potential role of distrust in relationship repair; (5) pointing out specific research avenues in strategy areas; and (6) highlighting empirical challenges of studying distrust in organizational settings. Based on an examination of existing research on distrust in organizational settings in the first section, the authors extend the discussion to various theoretical perspectives and empirical evidence of the relationship between trust and distrust in the following sections. The authors also suggest specific promising research opportunities and challenges of distrust studies in the last three sections. As distrust spans many different research areas, Revisiting the Foundations of Organizational Distrust should be of interest to scholars in management as well as in the sociology of organizations and organizational psychology.

Organizational Trust

Mark N. K. Saunders,Denise Skinner,Graham Dietz,Nicole Gillespie,Roy J. Lewicki
Organizational Trust Book PDF

Author : Mark N. K. Saunders,Denise Skinner,Graham Dietz,Nicole Gillespie,Roy J. Lewicki
Publisher : Cambridge University Press
Page : 128 pages
File Size : 46,8 Mb
Release : 2010-06-10
Category : Business & Economics
ISBN : 9781139488501

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Organizational Trust by Mark N. K. Saunders,Denise Skinner,Graham Dietz,Nicole Gillespie,Roy J. Lewicki Pdf

The globalized nature of modern organizations presents new and intimidating challenges for effective relationship building. Organizations and their employees are increasingly being asked to manage unfamiliar relationships with unfamiliar parties. These relationships not only involve working across different national cultures, but also dealing with different organizational cultures, different professional cultures and even different internal constituencies. Managing such differences demands trust. This book brings together research findings on organizational trust-building across cultures. Established trust scholars from around the world consider the development and maintenance of trust between, for example, management consultants and their clients, senior international managers from different nationalities, different internal organizational groupings during times of change, international joint ventures, and service suppliers and the local communities they serve. These studies, set in a wide variety of national settings, are an important resource for academics, students and practitioners who wish to know more about the nature of cross-cultural trust-building in organizations.

Trust Within and Between Organizations

Christel Lane,Reinhard Bachmann
Trust Within and Between Organizations Book PDF

Author : Christel Lane,Reinhard Bachmann
Publisher : Oxford University Press
Page : 354 pages
File Size : 47,8 Mb
Release : 1998
Category : Business & Economics
ISBN : 9780198293187

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Trust Within and Between Organizations by Christel Lane,Reinhard Bachmann Pdf

Trust has become a much-discussed, sought-after resource in the current business environment. The contributors to this volume shed new light on the role trust can play in and between organizations.

Cooperation Without Trust?

Karen S. Cook,Russell Hardin,Margaret Levi
Cooperation Without Trust Book PDF

Author : Karen S. Cook,Russell Hardin,Margaret Levi
Publisher : Russell Sage Foundation
Page : 272 pages
File Size : 52,9 Mb
Release : 2005-06-30
Category : Political Science
ISBN : 9781610441353

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Cooperation Without Trust? by Karen S. Cook,Russell Hardin,Margaret Levi Pdf

Some social theorists claim that trust is necessary for the smooth functioning of a democratic society. Yet many recent surveys suggest that trust is on the wane in the United States. Does this foreshadow trouble for the nation? In Cooperation Without Trust? Karen Cook, Russell Hardin, and Margaret Levi argue that a society can function well in the absence of trust. Though trust is a useful element in many kinds of relationships, they contend that mutually beneficial cooperative relationships can take place without it. Cooperation Without Trust? employs a wide range of examples illustrating how parties use mechanisms other than trust to secure cooperation. Concerns about one's reputation, for example, could keep a person in a small community from breaching agreements. State enforcement of contracts ensures that business partners need not trust one another in order to trade. Similarly, monitoring worker behavior permits an employer to vest great responsibility in an employee without necessarily trusting that person. Cook, Hardin, and Levi discuss other mechanisms for facilitating cooperation absent trust, such as the self-regulation of professional societies, management compensation schemes, and social capital networks. In fact, the authors argue that a lack of trust—or even outright distrust—may in many circumstances be more beneficial in creating cooperation. Lack of trust motivates people to reduce risks and establish institutions that promote cooperation. A stout distrust of government prompted America's founding fathers to establish a system in which leaders are highly accountable to their constituents, and in which checks and balances keep the behavior of government officials in line with the public will. Such institutional mechanisms are generally more dependable in securing cooperation than simple faith in the trustworthiness of others. Cooperation Without Trust? suggests that trust may be a complement to governing institutions, not a substitute for them. Whether or not the decline in trust documented by social surveys actually indicates an erosion of trust in everyday situations, this book argues that society is not in peril. Even if we were a less trusting society, that would not mean we are a less functional one. A Volume in the Russell Sage Foundation Series on Trust

Restoring Trust in Organizations and Leaders

Roderick M. Kramer,Todd L. Pittinsky
Restoring Trust in Organizations and Leaders Book PDF

Author : Roderick M. Kramer,Todd L. Pittinsky
Publisher : OUP USA
Page : 297 pages
File Size : 47,8 Mb
Release : 2012-05-11
Category : Business & Economics
ISBN : 9780199756087

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Restoring Trust in Organizations and Leaders by Roderick M. Kramer,Todd L. Pittinsky Pdf

Restoring Trust in Organizations and Leaders is the first volume to adopt the mulidisciplinary approach required to understand the decline in public trust in contemporary institutions, and to propose and assess remedies.

Trust in Cyber-societies

Rino Falcone,Munindar Singh,Yao-Hua Tan
Trust in Cyber societies Book PDF

Author : Rino Falcone,Munindar Singh,Yao-Hua Tan
Publisher : Springer Science & Business Media
Page : 200 pages
File Size : 55,7 Mb
Release : 2001-12-14
Category : Computers
ISBN : 9783540430698

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Trust in Cyber-societies by Rino Falcone,Munindar Singh,Yao-Hua Tan Pdf

This book is the result of the workshop “Deception, Fraud, and Trust in Agent Societies”, held in Barcelona on June 4, 2000 as part of the Autonomous Agents 2000 Conference, and organized by Rino Falcone, Munindar Singh, and Yao-Hua Tan. The aim of the workshop was to bring together researchers from di?- ent ?elds (Arti?cial Intelligence, Multi-Agent Systems, Cognitive Science, Game Theory, and Social and Organizational Sciences) that could contribute to a b- ter understanding of trust and deception in agent societies. The workshop scope included theoretical results as well as their applications in human-computer - teraction and electronic commerce. This book includes the revised and extended versions of the works presented at the workshop, incorporating many points that emerged in our discussions, as well as invited papers from experts in the ?eld, which in our view allows a complete coverage of all relevant issues. We gratefully acknowledge the ?nancial support from the Italian National Research Council - Institute for Cognitive S- ence and Technology and the ALFEBIITE European Project, contract number IST-1999-10298. We would like to express our gratitude to Cristiano Castelfranchi for his stimulating and valuable comments and suggestions both for the organization of the workshop and for the preparation of this book.

Building Trust and Constructive Conflict Management in Organizations

Patricia Elgoibar,Martin Euwema,Lourdes Munduate
Building Trust and Constructive Conflict Management in Organizations Book PDF

Author : Patricia Elgoibar,Martin Euwema,Lourdes Munduate
Publisher : Springer
Page : 230 pages
File Size : 42,7 Mb
Release : 2016-06-24
Category : Psychology
ISBN : 9783319314754

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Building Trust and Constructive Conflict Management in Organizations by Patricia Elgoibar,Martin Euwema,Lourdes Munduate Pdf

This book presents the most recent theoretical insights and practical intervention methods to (re)build trust between management and organized employees in organizations. Offering a multidisciplinary perspective on trust and conflict management in organizations, the book draws from diverse fields such as organizational psychology, business, law, industrial relations and sociology. It examines the often encountered breaches of trust between management and organized workers, and the resulting destructive social conflicts, social actions, strikes or dramatic business decisions. Its focus is on trust and conflict management at the organizational level in an industrial relations context: that of employee representatives and management. The book introduces a new theoretical approach: the Tree of Trust, designed to analyse and mediate the interconnected levels of trust and distrust in industrial relations. It presents case studies and practical recommendations to build trust and constructive conflict management in the organizations, and illustrates these by means of experiences from different countries around the globe.

Knowledge Solutions

Olivier Serrat
Knowledge Solutions Book PDF

Author : Olivier Serrat
Publisher : Springer
Page : 1098 pages
File Size : 48,9 Mb
Release : 2017-05-22
Category : Business & Economics
ISBN : 9789811009839

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Knowledge Solutions by Olivier Serrat Pdf

This book is open access under a CC BY-NC 3.0 IGO license. This book comprehensively covers topics in knowledge management and competence in strategy development, management techniques, collaboration mechanisms, knowledge sharing and learning, as well as knowledge capture and storage. Presented in accessible “chunks,” it includes more than 120 topics that are essential to high-performance organizations. The extensive use of quotes by respected experts juxtaposed with relevant research to counterpoint or lend weight to key concepts; “cheat sheets” that simplify access and reference to individual articles; as well as the grouping of many of these topics under recurrent themes make this book unique. In addition, it provides scalable tried-and-tested tools, method and approaches for improved organizational effectiveness. The research included is particularly useful to knowledge workers engaged in executive leadership; research, analysis and advice; and corporate management and administration. It is a valuable resource for those working in the public, private and third sectors, both in industrialized and developing countries.