Unified Communications And Collaboration As A Key To Ameliorate The Customer Service Experience

Author : Roger Otto
Publisher : GRIN Verlag
Page : 75 pages
File Size : 40,6 Mb
Release : 2017-06-01
Category : Business & Economics
ISBN : 9783668458437

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Unified Communications and Collaboration as a Key to Ameliorate the Customer Service Experience by Roger Otto Pdf

Bachelor Thesis from the year 2013 in the subject Business economics - Offline Marketing and Online Marketing, grade: 1,8, University of Applied Sciences Stuttgart, course: International Management, language: English, abstract: During the last two decades the way people and companies communicate have significantly changed. Some of the existing communication channels are adapted to new layers. Other communication channels such as Electronic-Mail (E-Mail), Web Chat, or Social Media are new and additional. At the same time our communication behavior changed through the today ́s broad range of diverse communication channels. The so called generation of “Digital Natives” read blocks rather than newspapers, they often meet each other online before the meet in person and they are more likely to send an Instant Message (IM) than to pick up the telephone. Information and Communication Technologies (ICT) have progressed dramatically and entered every part of life. It is hard to imagine our society today without mobile phones, computers and the Internet. The industry of Information and Communication Technologies has become one of the most dynamic economic sectors and its importance continues to increase. The ICT sector has a high potential for growth, thus offering many opportunities to both the economy and the population. For Germany as a high-tech location, Information and Communication Technologies (ICT) plays a substantial role. Smart networking through modern ICT in traditional sectors, such as energy, transport, health, education, leisure, tourism and administration, affords new opportunities but also poses new challenges, especially in data protection. The Internet has changed from a source of information to a platform for all kind of interactions. Customers are able to get product-information from the manufacturer, but also the experiences and opinions from other customers. This interactive exchange has an impact on the attitude and the buying decision of other customers within the network. The intention of this paper is to give an overview about the current state of of the communication channels between enterprises and their customers. Furthermore it will give a general overview about the field of Customer Experience (CE) and the method of Customer Experience Management (CEM).

Author : Anonim
Publisher : Unknown
Page : 952 pages
File Size : 45,7 Mb
Release : 2007
Category : Computer software
ISBN : CHI:76206492

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Dataquest by Anonim Pdf

Author : Unhelkar, B.
Publisher : IGI Global
Page : 816 pages
File Size : 52,6 Mb
Release : 2010-10-31
Category : Business & Economics
ISBN : 9781616928353

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Handbook of Research on Green ICT: Technology, Business and Social Perspectives by Unhelkar, B. Pdf

"This handbook coalesces worldwide investigations, thoughts, and practices in the area of Green ICT, covering the technical advances, methodological innovations, and social changes that result in enhancements and improvements in business strategies, social policies, and technical implementations"--Provided by publisher.

Author : Editors: Nina Muncherji,Upider Dhar
Publisher : Excel Books India
Page : 632 pages
File Size : 42,6 Mb
Release : 2009
Category : Business planning
ISBN : 8174467025

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Creating Wealth Through Strategic Hr And Entrepreneurship by Editors: Nina Muncherji,Upider Dhar Pdf

In Indian context.

Author : Jason Ball
Publisher : Cisco Press
Page : 1729 pages
File Size : 40,8 Mb
Release : 2023-11-08
Category : Computers
ISBN : 9780138200831

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CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide by Jason Ball Pdf

Trust the best-selling Official Cert Guide series from Cisco Press to help you learn, prepare, and practice for the CCNP and CCIE CLCOR 350-801 exam. Well regarded for its level of detail, study plans, assessment features, and challenging review questions and exercises, CCNP and CCIE Collaboration Core CLCOR 350-801 Official Cert Guide, Second Edition, helps you master the concepts and techniques that ensure your exam success and is the only self-study resource approved by Cisco. Expert author Jason Ball shares preparation hints and test-taking tips, helping you identify areas of weakness, and improve both your conceptual knowledge and hands-on skills. This complete study package includes: A test-preparation routine proven to help you pass the exam Do I Know This Already? quizzes, which allow you to decide how much time you need to spend on each section Exam Topic lists that make referencing easy Chapter-ending exercises, which help you drill on key concepts you must know thoroughly The powerful Pearson Test Prep Practice Test software, complete with hundreds of well-reviewed, exam-realistic questions, customization options, and detailed performance reports An online Flash Cards application to help you drill on Key Terms by chapter A final preparation chapter, which guides you through tools and resources to help you craft your review and test-taking strategies Study plan suggestions and templates to help you organize and optimize your study time Content Update Program: This fully updated second edition includes the latest topics and additional information covering changes to the latest CLCOR 350-801 exam. Visit ciscopress.com/newcerts for information on annual digital updates for this book that align to Cisco exam blueprint version changes. This official study guide helps you master all the topics on the CCNP/CCIE Collaboration Core CLCOR exam, including Infrastructure and design Protocols, codecs, and endpoints Cisco IOS XE Gateway and Media resources Call control QoS Collaboration applications Webex Calling and the Webex App Companion Website: The companion website contains more than 200 unique practice exam questions, practice exercises, a study planner, and online flash cards. Pearson Test Prep online system requirements: Browsers: Microsoft Edge 90 and above, Chrome version 105 and above, and Safari version 13 and above. Devices: Desktop and laptop computers, tablets running Android v10.0 and above or iPad OS v14 and above, smartphones running Android v10.0 and above or iOS v14 and above with a minimum screen size of 4.7". Internet access required. Pearson Test Prep offline system requirements: Windows 11, Windows 10, Windows 8.1; Microsoft .NET Framework 4.5 Client; Pentium-class 1 GHz processor (or equivalent); 512 MB RAM; 650 MB disk space plus 50 MB for each downloaded practice exam; access to the Internet to register and download exam databases

Author : Anonim
Publisher : Unknown
Page : 420 pages
File Size : 41,7 Mb
Release : 2015
Category : Armed Forces
ISBN : CUB:P206071602009

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Signal by Anonim Pdf

Author : City of London College of Economics
Publisher : City of London College of Economics
Page : 600 pages
File Size : 55,9 Mb
Release : 2024-07-01
Category : Education
ISBN : 8210379456XXX

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Digital Transformation Expert Diploma – (Master’s level) - City of London College of Economics - 6 months - 100% online / self-paced by City of London College of Economics Pdf

Overview Digital Transformation is on everyone's lips and there's a huge demand for specialists. Content - Digital Transformation of Teams, Products, Services, Businesses and Ecosystems - The Five Domains of Digital Transformation: Customers, Competition, Data, Innovation, Value - Harness Customer Networks - Build Platforms, Not Just Products - Turn Data Into Assets - Innovate by Rapid Experimentation - Adapt Your Value Proposition - Mastering Disruptive Business Models - Self-Assessment: Are You Ready for Digital Transformation? - More Tools for Strategic Planning - And more Duration 6 months Assessment The assessment will take place on the basis of one assignment at the end of the course. Tell us when you feel ready to take the exam and we’ll send you the assignment questions. Study material The study material will be provided in separate files by email / download link.

Author : Américo Moreira
Publisher : Jose Americo Paiva Moreira
Page : 142 pages
File Size : 44,7 Mb
Release : 2024-07-01
Category : Computers
ISBN : 8210379456XXX

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Mastering Windows 11 a Comprehensive Guide by Américo Moreira Pdf

Mastering Windows 11: a Comprehensive Guide is a comprehensive and user-friendly book that aims to help readers navigate and master the latest version of the Windows operating system. Whether you are a beginner or an experienced user, this book provides step-by-step instructions and in-depth explanations to help you make the most of Windows 11's features and functionalities. From setting up your computer to customizing the interface, managing files and folders, and troubleshooting common issues, this guide covers it all. With Mastering Windows 11, you will learn how to optimize your workflow and productivity by harnessing the power of Windows 11's new features, such as the redesigned Start menu, enhanced multitasking capabilities, and improved touch and pen input. Discover how to personalize your desktop, manage notifications, and utilize the new Microsoft Store to download and install apps. Additionally, this book provides valuable tips and tricks for securing your system, protecting your privacy, and optimizing performance. Whether you are upgrading from a previous version of Windows or starting fresh with Windows 11, this comprehensive guide will equip you with the knowledge and skills needed to become a proficient user. Packed with practical examples, screenshots, and expert advice, Mastering Windows 11 is the ultimate resource for anyone looking to unlock the full potential of Microsoft's latest operating system.

Author : Shailesh Kumar Shivakumar
Publisher : Apress
Page : 379 pages
File Size : 47,9 Mb
Release : 2019-11-30
Category : Computers
ISBN : 9781484255124

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Build a Next-Generation Digital Workplace by Shailesh Kumar Shivakumar Pdf

Evolve your traditional intranet platform into a next-generation digital workspace with this comprehensive book. Through in-depth coverage of strategies, methods, and case studies, you will learn how to design and build an employee experience platform (EXP) for improved employee productivity, engagement, and collaboration. In Build a Next-Generation Digital Workplace, author Shailesh Kumar Shivakumar takes you through the advantages of EXPs and shows you how to successfully implement one in your organization. This book provides extensive coverage of topics such as EXP design, user experience, content strategy, integration, EXP development, collaboration, and EXP governance. Real-world case studies are also presented to explore practical applications. Employee experience platforms play a vital role in engaging, empowering, and retaining the employees of an organization. Next-generation workplaces demand constant innovation and responsiveness, and this book readies you to fulfill that need with an employee experience platform. You will: Understand key design elements of EXP, including the visual design, EXP strategy, EXP transformation themes, information architecture, and navigation design.Gain insights into end-to-end EXP topics needed to successfully design, implement, and maintain next-generation digital workplace platforms.Study methods used in the EXP lifecycle, such as requirements and design, development, governance, and maintenanceExecute the main steps involved in digital transformation of legacy intranet platforms to EXP.Discover emerging trends in digital workplace such as gamification, machine-led operations model and maintenance model, employee-centric design (including persona based design and employee journey mapping), cloud transformation, and design transformation.Comprehend proven methods for legacy Intranet modernization, collaboration, solution validation, migration, and more. Who This Book Is For Digital enthusiasts, web developers, digital architects, program managers, and more.

Author : Anonim
Publisher : Unknown
Page : 582 pages
File Size : 55,6 Mb
Release : 2009
Category : Chain stores
ISBN : CORNELL:31924083441463

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Chain Store Age by Anonim Pdf

Author : Rodrigues, Maria Antónia,Proença, João F.
Publisher : IGI Global
Page : 347 pages
File Size : 55,7 Mb
Release : 2022-03-11
Category : Business & Economics
ISBN : 9781799891819

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Impact of Digital Transformation on the Development of New Business Models and Consumer Experience by Rodrigues, Maria Antónia,Proença, João F. Pdf

In a highly competitive market, digital transformation with internet of things, artificial intelligence, and other innovative technological trends are elements of differentiations and are important milestones in business development and consumer interaction, particularly in services. As a result, there are several new business models anchored in these digital and technological environments and new experiences provided to services consumers and firms that need to be examined. Impact of Digital Transformation on the Development of New Business Models and Consumer Experience provides relevant theoretical and empirical research findings and innovative and multifaceted perspectives on how digital transformation and other innovative technologies can drive new business models and create valued experiences for consumers and firms. Covering topics such as business models, consumer behavior, and gamification, this publication is ideal for industry professionals, managers, business owners, practitioners, researchers, professors, academicians, and students.

Author : Emily Alice McIntosh,Wendy Gates Troxel,David Grey,Oscar Van Den Wijngaard,Liz Thomas
Publisher : Frontiers Media SA
Page : 146 pages
File Size : 49,7 Mb
Release : 2021-02-16
Category : Science
ISBN : 9782889664962

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Academic Advising and Tutoring for Student Success in Higher Education: International Perspectives by Emily Alice McIntosh,Wendy Gates Troxel,David Grey,Oscar Van Den Wijngaard,Liz Thomas Pdf

Author : Niall Richard Murphy,Betsy Beyer,Chris Jones,Jennifer Petoff
Publisher : "O'Reilly Media, Inc."
Page : 552 pages
File Size : 51,6 Mb
Release : 2016-03-23
Category : Electronic
ISBN : 9781491951170

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Site Reliability Engineering by Niall Richard Murphy,Betsy Beyer,Chris Jones,Jennifer Petoff Pdf

The overwhelming majority of a software system’s lifespan is spent in use, not in design or implementation. So, why does conventional wisdom insist that software engineers focus primarily on the design and development of large-scale computing systems? In this collection of essays and articles, key members of Google’s Site Reliability Team explain how and why their commitment to the entire lifecycle has enabled the company to successfully build, deploy, monitor, and maintain some of the largest software systems in the world. You’ll learn the principles and practices that enable Google engineers to make systems more scalable, reliable, and efficient—lessons directly applicable to your organization. This book is divided into four sections: Introduction—Learn what site reliability engineering is and why it differs from conventional IT industry practices Principles—Examine the patterns, behaviors, and areas of concern that influence the work of a site reliability engineer (SRE) Practices—Understand the theory and practice of an SRE’s day-to-day work: building and operating large distributed computing systems Management—Explore Google's best practices for training, communication, and meetings that your organization can use

Author : Cynthia R. King, PhD, NP, MSN, RN, CNL, FAAN,Sally Gerard, DNP, RN, CDE, CNL,Carla Gene Rapp, PhD, MNSc, RN
Publisher : Springer Publishing Company
Page : 435 pages
File Size : 51,6 Mb
Release : 2020-09-20
Category : Medical
ISBN : 9780826164575

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Clinical Nurse Leader Certification Review, Third Edition by Cynthia R. King, PhD, NP, MSN, RN, CNL, FAAN,Sally Gerard, DNP, RN, CDE, CNL,Carla Gene Rapp, PhD, MNSc, RN Pdf

Includes 6 months free ExamPrepConnect Digital Access with print purchase! The third edition of this gold standard for CNL certification review continues to provide healthcare facilities and clients with validation of the qualifications and knowledge of this advanced nursing generalist practice role. This certification review is a product of Dr. King's rigorous exam preparation course, which resulted in a 100% pass rate among students. This review serves as a helpful guide for faculty on how to design CNL review courses, and has been used to teach in CNL programs, as well as for students and nurses preparing to take the exam. Following an introductory section examining the CNL role, how to make the best use of the review, and strategies for taking tests, this text is organized to reflect the latest exam content outline, mirroring the domains and subdomains of the exam. It provides detailed information on how to analyze and interpret exam questions, disseminates expert test-taking skills, and offers a detailed content review of everything you need to know for exam success. It delivers new information corresponding to the new Commission on Nurse Certification (CNC) outline, with updated chapters on healthcare advocacy and ethics, lateral integration, interprofessional skills, team coordination, and evidence-based practice. New to the Third Edition: Reflects updates and revisions based on the most recent exam content outline Provides 200 new multiple-choice Q&As with rationale created from scratch Delivers 16 new unfolding case studies Offers new objectives, updated summaries, and innovative review activities to reinforce material in each chapter Key Features: Explains how to analyze and interpret questions for exam success Promotes savvy test-taking skills Includes a comprehensive exam with answers and rationales Includes an expanded glossary and additional tables and figures Provides easy access to information with an appendix that cross-references questions to appropriate exam content topics

Author : Karin M. Reed,Joseph A. Allen
Publisher : John Wiley & Sons
Page : 304 pages
File Size : 53,5 Mb
Release : 2021-03-16
Category : Business & Economics
ISBN : 9781119793694

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Suddenly Virtual by Karin M. Reed,Joseph A. Allen Pdf

Supercharge your virtual meetings with evidence-based practices from an award-winning team The shift to virtual meetings was sudden and often traumatic for businesses across all industries as they responded to the global pandemic. Rather than focusing on what worked best, they focused on what worked now . . . which meant closing up the office and being suddenly virtual in nearly every meeting, often without the tools, the training, or the expertise to optimize the new “kitchen table” office. Thankfully, businesses are beginning to be more purposeful in both the tools they use and the approach they take. This book seeks to be a definitive guide for businesses looking to make their meetings as effective as possible in the ever-evolving “new normal”—leveraging insights from some of the foremost thought leaders in meeting science and on-camera communication. This book will: · Highlight new research insights springing from the rapid and exponential adoption of virtual meeting technology · Discuss the problems, challenges, and pitfalls of meeting in this new modality · Provide practical, actionable best practices, backed by meeting research that lead to more productive and effective virtual meetings Perfect for executives, managers, and employees at companies in all industries and of all sizes, Suddenly Virtual provides practical and actionable best practices that lead to more productive and effective remote meetings.