Wired To Care How Companies Prosper When They Create Widespread Empathy

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Wired to Care: How Companies Prosper When They Create Widespread Empathy

Patnaik
Wired to Care How Companies Prosper When They Create Widespread Empathy Book PDF

Author : Patnaik
Publisher : Pearson Education India
Page : 276 pages
File Size : 42,9 Mb
Release : 2009
Category : Electronic
ISBN : 8131730131

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Wired to Care: How Companies Prosper When They Create Widespread Empathy by Patnaik Pdf

Executives often know little about the people who buy their companies' products and services. This is not surprising. To study people, you must care about them. However, most companies eliminate empathy from their operations. In essence, they proceed as if they have calculating, survival-bent reptile brains. Profits drive everything. This is an odd disconnect because corporate livelihoods depend on people - not lizards - and people's brains are hardwired to be empathetic. Dev Patnaik (writing with Peter Mortensen) shows why firms that connect empathetically with their customers do better financially. He insists today's cold-hearted, bottom-line business world has room for caring companies, and he points to IBM, Nike and Harley-Davidson as examples. The fact that empathy is also a strong business strategy is icing on the cake. getAbstract suggests this fine book to CEOs, marketing officers and other executives who want to build their business by acting on their respect for their customers. As Patnaik explains on his blog, "Empathy isn't about having a visionary leader. It's about making customer information an easy, everyday and experiential part of working at your company."

Wired to Care

Dev Patnaik
Wired to Care Book PDF

Author : Dev Patnaik
Publisher : FT Press
Page : 276 pages
File Size : 54,5 Mb
Release : 2009-01-09
Category : Business & Economics
ISBN : 9780137153909

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Wired to Care by Dev Patnaik Pdf

In this essential and illuminating book, top business strategist Dev Patnaik tells the story of how organizations of all kinds prosper when they tap into a power each of us already has: empathy, the ability to reach outside of ourselves and connect with other people. When people inside a company develop a shared sense of what’s going on in the world, they see new opportunities faster than their competitors. They have the courage to take a risk on something new. And they have the gut-level certitude to stick with an idea that doesn’t take off right away. People are "Wired to Care," and many of the world’s best organizations are, too. In pursuit of this idea, Patnaik takes readers inside big companies like IBM, Target, and Intel to see widespread empathy in action. But he also goes to farmers' markets and a conference on world religions. He dives deep into the catacombs of the human brain to find the biological sources of empathy. And he spends time on both sides of the political aisle, with James Carville, the Ragin’ Cajun, and John McCain, a national hero, to show how empathy can give you the acuity to cut through a morass of contradictory information. Wired to Care is a compelling tale of the power that people have to see the world through each other’s eyes, told with passion for the possibilities that lie ahead if leaders learn to stop worrying about their own problems and start caring about the world around them. As Patnaik notes, in addition to its considerable economic benefits, increasing empathy for the people you serve can have a personal impact, as well: It just might help you to have a better day at work.

Wired to Care

Dev Patnaik,Peter Mortensen
Wired to Care Book PDF

Author : Dev Patnaik,Peter Mortensen
Publisher : FT Press
Page : 266 pages
File Size : 54,5 Mb
Release : 2009
Category : Business & Economics
ISBN : 9780137142347

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Wired to Care by Dev Patnaik,Peter Mortensen Pdf

Empathy isn't about being touchy-feely. It's the ability to step outside of yourself and see the world as other people do. Empathy helps to make good leaders into great ones: they see new opportunities faster than their competitors, have the courage to take a risk on something new, and have the gut-level intuition that they need to make the right decisions when the path ahead is unclear. Fostering empathy in an entire organization, however, is much harder. The thousands of people that make up a large company inevitably accumulate implicit experiences, feelings, and insights about people that affect the way that each of them makes decisions. But that does not, however, create an organization that has a collective, widespread sense of empathy. This book explains how companies can challenge themselves to meet their customers more than halfway. The author's original approach walks helps readers shift their thinking and their companies' thinking beyond the borders of the organization. The author begins by having the reader explore their own mental models and maps; explores how size and distance have disconnected companies from their true customers; shows how we are wired to care in our brains; and provides a way for companies to drive growth by understanding this truth about their customers: We are them, and they are us.

Needfinding

Dev Patnaik
Needfinding Book PDF

Author : Dev Patnaik
Publisher : Unknown
Page : 110 pages
File Size : 53,9 Mb
Release : 2017-07-19
Category : Electronic
ISBN : 1974015580

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Needfinding by Dev Patnaik Pdf

For over fifty years, Needfinding has been one of the core classes in the design program at Stanford University. Its premise is that by studying the world around us, we can get a better understanding of what people need, and use those insights to create meaningful new products and services. Needfinding draws upon theory and methods from anthropology, psychology, engineering and design planning to better equip aspiring design researchers. Much of the class involves hands on learning and project work. This book acts as the primary reference for methods taught in the class. It's now available to students and non-students alike.

Wired to Care

Dev Patnaik
Wired to Care Book PDF

Author : Dev Patnaik
Publisher : Unknown
Page : 272 pages
File Size : 46,7 Mb
Release : 2009
Category : Empathy
ISBN : 813173899X

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Wired to Care by Dev Patnaik Pdf

In this essential and illuminating book, top business strategist Dev Patnaik tells the story of how organizations of all kinds prosper when they tap into a power each of us already has: empathy, the ability to reach outside of ourselves and connect with other people. When people inside a company develop a shared sense of what's going on in the world, they see new opportunities faster than their competitors. They have the courage to take a risk on something new. And they have the gut-level certitude to stick with an idea that doesn't take off right away. People are "Wired to Care," and many of the world's best organizations are, too. In pursuit of this idea, Patnaik takes readers inside big companies like IBM, Target, and Intel to see widespread empathy in action. But he also goes to farmers' markets and a conference on world religions. He dives deep into the catacombs of the human brain to find the biological sources of empathy. And he spends time on both sides of the political aisle, with James Carville, the Ragin' Cajun, and John McCain, a national hero, to show how empathy can give you the acuity to cut through a morass of contradictory information. Wired to Care is a compelling tale of the power that people have to see the world through each other's eyes, told with passion for the possibilities that lie ahead if leaders learn to stop worrying about their own problems and start caring about the world around them. As Patnaik notes, in addition to its considerable economic benefits, increasing empathy for the people you serve can have a personal impact, as well: It just might help you to have a better day at work.

Great Business Teams

Howard M. Guttman
Great Business Teams Book PDF

Author : Howard M. Guttman
Publisher : John Wiley & Sons
Page : 261 pages
File Size : 49,5 Mb
Release : 2008-06-16
Category : Business & Economics
ISBN : 9780470122433

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Great Business Teams by Howard M. Guttman Pdf

Understand and decode the inner workings of great business teams with the more than 30 in-depth examples in Great Business Teams: Cracking the Code for Standout Performance. Author Howard Guttman examines and dissects teams at top-management, business-unit, and functional levels and isolates five key factors that drive team performance to offer you insight into the ways these teams achieve success. Using this book, go directly to the marketplace to scrutinize teams in a variety of industries, evaluating the challenges they face and the methods they choose to manage these challenges.

The Origin of Consciousness in the Breakdown of the Bicameral Mind

Julian Jaynes
The Origin of Consciousness in the Breakdown of the Bicameral Mind Book PDF

Author : Julian Jaynes
Publisher : Houghton Mifflin Harcourt
Page : 580 pages
File Size : 52,9 Mb
Release : 2000-08-15
Category : Psychology
ISBN : 9780547527543

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The Origin of Consciousness in the Breakdown of the Bicameral Mind by Julian Jaynes Pdf

National Book Award Finalist: “This man’s ideas may be the most influential, not to say controversial, of the second half of the twentieth century.”—Columbus Dispatch At the heart of this classic, seminal book is Julian Jaynes's still-controversial thesis that human consciousness did not begin far back in animal evolution but instead is a learned process that came about only three thousand years ago and is still developing. The implications of this revolutionary scientific paradigm extend into virtually every aspect of our psychology, our history and culture, our religion—and indeed our future. “Don’t be put off by the academic title of Julian Jaynes’s The Origin of Consciousness in the Breakdown of the Bicameral Mind. Its prose is always lucid and often lyrical…he unfolds his case with the utmost intellectual rigor.”—The New York Times “When Julian Jaynes . . . speculates that until late in the twentieth millennium BC men had no consciousness but were automatically obeying the voices of the gods, we are astounded but compelled to follow this remarkable thesis.”—John Updike, The New Yorker “He is as startling as Freud was in The Interpretation of Dreams, and Jaynes is equally as adept at forcing a new view of known human behavior.”—American Journal of Psychiatry

Affective Relations

C. Pedwell
Affective Relations Book PDF

Author : C. Pedwell
Publisher : Springer
Page : 416 pages
File Size : 46,9 Mb
Release : 2014-09-09
Category : Literary Criticism
ISBN : 9781137275264

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Affective Relations by C. Pedwell Pdf

Exploring the ambivalent grammar of empathy where questions of geo-politics and social justice are at stake - in popular science, international development, postcolonial fiction, feminist and queer theory - this book addresses the critical implications of empathy's uneven effects. It offers a vital transnational perspective on the 'turn to affect'.

The Sticking Point Solution

Jay Abraham
The Sticking Point Solution Book PDF

Author : Jay Abraham
Publisher : ReadHowYouWant.com
Page : 354 pages
File Size : 48,5 Mb
Release : 2010-06
Category : Business & Economics
ISBN : 9781458778307

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The Sticking Point Solution by Jay Abraham Pdf

Businesses can plateau, stall, OR stagnatewithout the owners or key executives even realizing it. A business might be achieving incremental year-on-year growth and yet still be in a situation of stagnation or stall. Why? Because entrepreneurs and ...

What's Your Zip Code Story?

CJ Gross
What s Your Zip Code Story Book PDF

Author : CJ Gross
Publisher : Rowman & Littlefield
Page : 225 pages
File Size : 48,8 Mb
Release : 2022-05-20
Category : Business & Economics
ISBN : 9781538160596

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What's Your Zip Code Story? by CJ Gross Pdf

Shedding light on class division, this book offers solutions to class bias in the workplace by analyzing real experiences, social norms, education, wealth, and more. The renewed focus on class, race and equality in the workplace and beyond is making an indelible mark on society. This clarion call for change is sweeping inequality from every corner of the nation, including law enforcement, schools, and businesses. And within the past five years, diversity and inclusion, as well as unconscious bias, have been the main drivers of organizational training, politics, and community engagement. What’s Your Zip Code Story helps clarify the intersection of class bias and racial disparity in the workplace and arms organizations with the knowledge to not only have productive discussions, but also adopt effective solutions. Gross instructs class-migrants—whether college students, recent graduates, or overlooked employees—on how to climb the career lattice and transform themselves from undervalued employees to respected leaders. The book tackles challenges that class-migrants encounter when navigating the workplace and provides operative practices that can be utilized to hone new professional skills and drive positive change in workplace culture. It is a powerful tool that will inspire marginalized employees who are hungry for personal and professional growth, as well as give insight to business leaders seeking a new way to engage their teams. Through the lived experiences of the author and research-based strategies, readers will find insights on how to increase workplace engagement and business performance.

I Love Jesus, But I Want to Die

Sarah J. Robinson
I Love Jesus But I Want to Die Book PDF

Author : Sarah J. Robinson
Publisher : WaterBrook
Page : 257 pages
File Size : 52,5 Mb
Release : 2021-05-11
Category : Religion
ISBN : 9780593193532

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I Love Jesus, But I Want to Die by Sarah J. Robinson Pdf

A compassionate, shame-free guide for your darkest days “A one-of-a-kind book . . . to read for yourself or give to a struggling friend or loved one without the fear that depression and suicidal thoughts will be minimized, medicalized or over-spiritualized.”—Kay Warren, cofounder of Saddleback Church What happens when loving Jesus doesn’t cure you of depression, anxiety, or suicidal thoughts? You might be crushed by shame over your mental illness, only to be told by well-meaning Christians to “choose joy” and “pray more.” So you beg God to take away the pain, but nothing eases the ache inside. As darkness lingers and color drains from your world, you’re left wondering if God has abandoned you. You just want a way out. But there’s hope. In I Love Jesus, But I Want to Die, Sarah J. Robinson offers a healthy, practical, and shame-free guide for Christians struggling with mental illness. With unflinching honesty, Sarah shares her story of battling depression and fighting to stay alive despite toxic theology that made her afraid to seek help outside the church. Pairing her own story with scriptural insights, mental health research, and simple practices, Sarah helps you reconnect with the God who is present in our deepest anguish and discover that you are worth everything it takes to get better. Beautifully written and full of hard-won wisdom, I Love Jesus, But I Want to Die offers a path toward a rich, hope-filled life in Christ, even when healing doesn’t look like what you expect.

Design Thinking in Play

Alyssa Gallagher,Kami Thordarson
Design Thinking in Play Book PDF

Author : Alyssa Gallagher,Kami Thordarson
Publisher : ASCD
Page : 174 pages
File Size : 43,8 Mb
Release : 2020-04-08
Category : Education
ISBN : 9781416628866

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Design Thinking in Play by Alyssa Gallagher,Kami Thordarson Pdf

Design thinking is a person-centered, problem-solving process that's a go-to for innovative businesses and gaining traction with school leaders interested in positive change. But understanding design thinking is one thing; actually putting it in play is something else. Authors Alyssa Gallagher and Kami Thordarson offer educators a practical guide for navigating design thinking's invigorating challenges and reaping its considerable rewards. They dig deep into the five-stage design thinking process, highlighting risk factors and recommending specific steps to keep you moving forward. The 25 downloadable and reproducible tools provide prompts and supports that will help you and your team • Identify change opportunities. • Dig deeper into complex problems. • Analyze topics to isolate specific challenges. • Connect with and solve for user needs. • Apply what you've learned about users to design challenges. • Maximize brainstorming power. • Create and employ solution prototypes. • Pitch solutions and secure buy-in from stakeholders. • Organize and analyze user feedback. • Map out a solution's specific actions and resource requirements. Design Thinking in Play is a must-have for education leaders who are tired of waiting for someone else to solve their problems and ready to take action, have fun, and leverage collective insight to figure out what will really work for their school, their colleagues, and their students.

The Leader as a Mensch

Bruna Martinuzzi
The Leader as a Mensch Book PDF

Author : Bruna Martinuzzi
Publisher : Unknown
Page : 156 pages
File Size : 51,9 Mb
Release : 2009-01-01
Category : Executive ability
ISBN : 0979734304

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The Leader as a Mensch by Bruna Martinuzzi Pdf

Offering a Glimpse Into the Strength, Wisdom, and Self-Mastery of Exceptional LeadershipThis insightful and engaging book speaks volumes on ways in which all of us, at any level, can improve our leadership impact and develop the humility, integrity, and honor that instills hope and confidence in others. Drawing on over 25 years of leadership experience, Bruna Martinuzzi brilliantly conveys the essential guidelines for the emotionally intelligent leadership needed for enduring success. Some leaders are exceptional human beings, people that others genuinely want to follow; the book uses the Yiddish word Mensch, meaning "real person of character" to describe these worthy leaders. Martinuzzi takes the reader on a transformative journey to a way of living, self-discovery, and personal strength that translates into becoming a person who authentically inspires with empathy and confidence -- and successfully motivates others to follow by example, a mensch-leader. Written for senior and emergent leaders, as well as coaches and mentors, Leader as a Mensch reminds us that 'followers' strongly impact and sustain good leadership -- and, before you can lead any group, team, or organization, you must first lead yourself. This book is for anyone wanting to enhance the way he or she supports and influences others at work and in life. An unsurpassed glimpse into the strength, wisdom, and self-mastery of true leadership, Bruna Martinuzzi¿s inspiring words close with an equally inspiring appendix, complete with an extensive listings of books, articles, and emotional intelligence frameworks to use on your path toward your personal best.

The Knowledge Illusion

Steven Sloman,Philip Fernbach
The Knowledge Illusion Book PDF

Author : Steven Sloman,Philip Fernbach
Publisher : Penguin
Page : 304 pages
File Size : 44,8 Mb
Release : 2017-03-14
Category : Psychology
ISBN : 9780399184345

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The Knowledge Illusion by Steven Sloman,Philip Fernbach Pdf

“The Knowledge Illusion is filled with insights on how we should deal with our individual ignorance and collective wisdom.” —Steven Pinker We all think we know more than we actually do. Humans have built hugely complex societies and technologies, but most of us don’t even know how a pen or a toilet works. How have we achieved so much despite understanding so little? Cognitive scientists Steven Sloman and Philip Fernbach argue that we survive and thrive despite our mental shortcomings because we live in a rich community of knowledge. The key to our intelligence lies in the people and things around us. We’re constantly drawing on information and expertise stored outside our heads: in our bodies, our environment, our possessions, and the community with which we interact—and usually we don’t even realize we’re doing it. The human mind is both brilliant and pathetic. We have mastered fire, created democratic institutions, stood on the moon, and sequenced our genome. And yet each of us is error prone, sometimes irrational, and often ignorant. The fundamentally communal nature of intelligence and knowledge explains why we often assume we know more than we really do, why political opinions and false beliefs are so hard to change, and why individual-oriented approaches to education and management frequently fail. But our collaborative minds also enable us to do amazing things. The Knowledge Illusion contends that true genius can be found in the ways we create intelligence using the community around us.

Emotional Equations

Chip Conley
Emotional Equations Book PDF

Author : Chip Conley
Publisher : Simon and Schuster
Page : 290 pages
File Size : 54,9 Mb
Release : 2012-01-10
Category : Business & Economics
ISBN : 9781451607253

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Emotional Equations by Chip Conley Pdf

Explains the mathematical properties of universal emotional truths, describing how during a time of personal loss the author developed "emotional equations" as a mechanism for recognizing changeable and unchangeable factors in his healing.