哈佛商業評論2016年7月號 Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of 哈佛商業評論2016年7月號 book. This book definitely worth reading, it is an incredibly well-written.
Author : John R. DiJulius Publisher : Greenleaf Book Group Page : 265 pages File Size : 49,7 Mb Release : 2019-10-08 Category : Business & Economics ISBN : 9781626346444
Creating Authentic Customer Connections in a High-Tech World In The Relationship Economy, author John DiJulius teaches business leaders about the importance of relationship building in the digital age. He argues that in spite of (and because of) the advances in tech, we've become a less connected society. We have dramatically evolved away from face-to-face communication, and the skill of building rapport is evaporating. This means that customer personalization and relationships are more important now than ever—and they will be the key to success for businesses moving forward. As he aptly states, “Being able to build true sustainable relationships is the biggest competitive advantage in a world where automation, artificial intelligence, and machine learning are eliminating the human experience, which is what creates the emotional connections that build true customer loyalty.” This book reminds readers of the importance of personal connections and shows them how to attain meaningful, lasting relationships with their customers.
領導人的自我修練 不論您身處何處，全球經濟已明顯地進入另一個動盪世代。企業與老百姓對大環境的不確定感，也自然四處流竄。 不論過去如何輝煌，此時總不免想到一己的有限。重新檢視自我，思索如何有效維持自己的競爭力，自然又成了每個人、每個組織的要務之一。 這種壓力對肩負責任的領導人與中高階幹部更是直接。 這也正是本期《哈佛商業評論》全球繁體中文版規畫「領導人的自我修練」主題的主要思考。 面對變動的潮流，我們必須快速回應。但什麼該變，什麼不變；要改變的，又該如何改變。 細心讀完本期，可以找到一些做好自我修練功課的竅門： 首先，要想清楚，該如何做好這門功課。 我們可由哈佛名師柯普朗（Robert S. Kaplan）執筆的〈領導最好的自己〉（Reaching Your Potential）一文入手。柯普朗創造了平衡計分卡、策略地圖等重要管理工具，此次焦點、筆風一變，具體列出領導幹部尋找自我目標的三個角度。善用柯普朗的工具，不會如汪洋中不知往何處去的焦急船長。 其次，領導人務必在實踐中學習。 肩負組織交付的使命，領導人沒法停下腳步靜思出路。換言之，領導人的學習成長，都是在作中進行的。由艾蒙森（Edmonson）所寫的〈知識領導戰〉（The Competitive Imperative of Learning），明述身處今日的知識經濟時代，績效愈來愈難具體衡量，企業必須將執行與學習結合，讓幹部、員工在享有安全感的情況下，不斷成長。 第三，領導人要留給自己時間與空間，來進行 自我修練。 就如〈知識領導戰〉一文分析，過去的生產線式管理模式已不適用。知識經濟時代的績效反應在學習能力與成果。組織必須給幹部時間與空間，去思考、去探索。 自我修練的結果，最終反應在成功贏得部屬衷心支持的組織。 領導人，不論是基層還是高層，能調教出士氣高昂、戰鬥力強、又彼此歸屬的團隊，的確能產生不凡的成績。但是領導人切記，領導的地位不僅來自組織的授權，更來自團隊的認可與接納。因此，領導人必須如履薄冰，堅定自持。由艾森史泰特（Russel A. Eisenstat）等所著的〈不妥協的領導〉（The Uncompromising Leader），直接點醒領導迷思，強調作領導在許多方面可以有彈性，唯在部屬向心力與團隊績效兩項，不能打折扣，不得妥協。 而由諾瑞亞（Nitin Nohria）等三位所撰的〈激勵領導力〉（Employee Motivation：A Powerful New Model）則以新的角度探究領導人應如何遂行激勵。他們發現，績效不是唯一的依據。高昂的士氣來自來自領導人均衡照顧團隊的競爭、感情、智識、與安全感等物質與心理需求。 領導人必須學習以新思維去重新定義原有的管理職能。本期的〈打造明日領導人〉（Why Did We Ever Go Into HR?）以及〈跨國運籌的財務長〉（The Finance of Global Corporation）兩文也正反應傳統的人資與財務功能，已成為企業決勝的策略要項，而不再是單純行政與會計。 輕忽修練功課的領導人，將面對日益困難的處境；而持續修練的領導人，同樣面對挑戰，他們必然可以更自信、更沉穩地應對。
Compassionate Management of Mental Health in the Modern Workplace by John A. Quelch,Carin-Isabel Knoop Pdf
This proactive guide brings the relationship between work life and mental well-being into sharp focus, surveying common challenges and outlining real-life solutions. The authors’ approach posits managers as the chief mental health officers of their teams, offering both a science-based framework for taking stock of their own impact on the workplace and strategies for improvement. Areas for promoting mental wellness include reducing stress and stigma, building a safe climate for talking about mental health issues, recognizing at-risk employees, and embracing diversity and neurodiversity. Emphasizing key questions to which managers should be attuned, the book speaks to its readers—whether in corporate, nonprofit, start-up, or non-business organizations—as a friendly and trusted mentor. Featured in the coverage: · Mind the mind: how am I doing, and how can I do better? · Dare to care: how are my people doing, and how might I help? · Building blocks for mental health: how do I manage my team? · Stress about stressors: what is constantly changing in the environment? · Changing my organization and beyond: how can I have a greater impact? Compassionate Management of Mental Health in the Modern Workplace holds timely relevance for managers, human resources staff, chief medical officers, development heads in professional service firms, union or employee organization leaders, legal and financial professionals, and others in leadership and coaching positions. “Workplace mental health: Wow! A subject that frightens most managers. If they read this book, they will strengthen their own skills and transform their workplace and our society.” Donna E. Shalala, Trustee Professor of Political Science and Health Policy, University of Miami; former U.S. Secretary of Health and Human Services “Mental health is an underappreciated, and oft-misunderstood challenge that is growing in the modern workplace. This book provides leaders with practical advice to address mental health challenges in their organization and improve productivity and wellbeing. This is a topic that can no longer be ignored by leaders in any field, and a book that will fundamentally change the way we think about and help improve mental health in the workplace.” Dominic Barton, Managing Director, McKinsey & Company
THE SUNDAY TIMES BUSINESS BESTSELLER, January 2022 'An insightful guide, filled with actionable advice to empower leaders hoping to improve their professional abilities and make meaningful change in their lives' Richard Branson 'What I love about this book is that it gives us the tools to guide ourselves and know that change and our true value is within us all' Mary Portas Our careers are full of potential and possibilities, uncertainty and change. There is no such thing as a straight line to success and there are times when we get stuck, face obstacles, feel frustrated or want to explore new opportunities. In these moments the best place to start is by coaching yourself. No one can solve your problems better than you can, and learning to coach yourself will accelerate your self-awareness and help you take control of your career. In You Coach You, you'll learn the mindset, skillset and toolkit you need to coach yourself. You'll discover practical support on some of the most common coaching challenges including: - Exploring your progression possibilities and making them happen - Building your resilience reserves and turning adversity into action - Moving beyond busy to time well spent and finding the right work-life fit for you - Building the beliefs that help you succeed and overcoming setbacks - Creating the connections you need for your career and fixing friction in difficult relationships - Developing a sense of direction and a purpose that is motivating and meaningful for you Packed with ideas for action and insightful tools, this practical book will help you to get unstuck, and increase your confidence in and control over your career. If you enjoyed reading this, check out The Squiggly Career, Helen and Sarah's Sunday Times no. 1 bestselling guide to supercharging your confidence, playing to your strengths and setting yourself up for success.
Make your learning organization truly indispensable. If you’re planting the seeds of improved organizational and individual effectiveness, you are a true learning leader. You know better than anyone that learning is an evolution, not a singular event. But what if your organization isn’t on the same page? Or worse, what if you find that your efforts are the first to go when there’s a change in the C-suite, or when budget cuts loom? Learning for the Long Run tackles sustainability concerns head-on. Discover seven proven practices businesses use to ensure continuity in learning and development. Original case studies from the public and private sector put these practices into action, while self-assessments and job aids show you how to attain a sustainable mindset. Explore how FlightSafety International leveraged its measurement capabilities to drive results and improve its avionics safety system. How the U.S. Army Warrant Officer Career College built and bent its change capabilities to prepare the next generation of Army officers, amid labor shortages and complex global threats. How the Tennessee Department of Human Resources led an award-winning shift to transform a tenure-based environment into a performance-driven learning culture. And more. In Learning for the Long Run, innovative change leader Holly Burkett demystifies how to earn credibility and grow the learning function into a mature enterprise that will weather today’s frequent business disruptions. Now’s the time to build lasting organizational value and resist the temptation of the quick fix.
The Double Bottom Line by Donato Tramuto,Tami Booth Corwin Pdf
Compassionate leadership isn’t about being nice; when practiced effectively, it’s a strong leadership style that can elevate your spirits and profits. Compassionate leaders are not weak. They are tough leaders who understand that they can be good to their people and deliver stronger results. In fact, taking care of your people actually leads to better results. In his new book, Donato Tramuto—recognized CEO, business leader, innovator, and philanthropist,—makes the case that compassion is a key leadership principle that • powerfully drives trust, success, and innovation; • raises morale, builds stronger teams, and improves overall performance; • creates sustainable commitment to an organization’s mission and values. Tramuto interviewed nearly 40 successful leaders who practice compassionate leadership and reveals the best strategies from their playbooks. He then combined these interviews with his own insights, numerous studies, and original, qualitative research of 1,500 participants to unleash the measurable data and benefits of compassion in the workplace. Most leaders have an innate desire to be compassionate, but many don't know how to put it into practice. This book shares inspiring stories and actionable examples of how proven leaders have accomplished this and how you can too. The bottom line on bottom lines: compassionate leadership is about better people and better business.
The Power of Employee Resource Groups by Farzana Nayani Pdf
This is the first authoritative book on building employee resource groups (ERGs) to empower underrepresented employees and positively impact diversity, equity, and inclusion (DEI) efforts within organizations and in society at large. In existence for decades, ERGs originated out of affirmative action policies and have evolved into powerful sources of employee activity and engagement. Organizations can leverage ERGs to support business goals, but ERGs can also play a critical role in creating a more inclusive work environment for marginalized individuals. ERGs represent a balance of serving company interests and empowering employees, offering the opportunity for innovative leadership within organizations. This book is a practical guide on how to manage ERGs effectively and how they inspire a deeper connection between employees and companies while helping us progress toward the DEI goals that we aim to accomplish. Participating in an ERG can help professionals of color and other historically excluded groups advance their careers, thereby increasing diverse representation in leadership. Farzana Nayani provides foundational tools for starting ERGs and outlines the five Ps-purpose, people, processes, planning, and priorities-needed to successfully operate them. Unlike other ERG handbooks, this book is people-centric and socially conscious and thoughtfully takes into account the experiences of employees and leaders during current times. It also serves as a deeper call to action around how ERGs can foster authentic change within organizations, creating transformative impact in the surrounding world.