A Relational View On It Outsourcing

Author : Stefan Blumenberg
Publisher : ibidem-Verlag / ibidem Press
Page : 174 pages
File Size : 55,5 Mb
Release : 2012-07-24
Category : Business & Economics
ISBN : 9783838259963

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A Relational View on IT Outsourcing by Stefan Blumenberg Pdf

Sound contracts are an obvious necessity for an IT outsourcing relationship, but they are by far not the only prerequisite for achieving a truly successful relationship. Companies that establish successful outsourcing implement active relationship management in order to reach a good relationship quality. However, relationship quality as a central concept in IT outsourcing governance has not been thoroughly analyzed and applied yet, neither in scientific literature nor in practice. Stefan Blumenberg addresses these shortcomings and shows how relationship quality can be measured as a seven-dimensional construct and which are the crucial factors that are required to achieve high-quality relationships. Based on a case study series with 18 banks and their respective IT service providers in Germany, Blumenberg demonstrates that knowledge transfer mechanisms strongly influence relationship quality. Banks with clearly defined contact structures (e.g. retained organizations) and knowledge transfer mechanisms for exchanging implicit and explicit knowledge (e.g. trainings, job rotation) exhibit a good relationship quality and, as a result, achieve a successful outsourcing relationship.

Author : Daniel Kuhlmann
Publisher : Diplomica Verlag
Page : 141 pages
File Size : 48,9 Mb
Release : 2012-08
Category : Business & Economics
ISBN : 9783842879539

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Governing IT Outsourcing Relationships: The Roles of Contract, Control, and Relational Norms by Daniel Kuhlmann Pdf

The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This study adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes that jointly influence the relationship. One in-depth case study has been conducted in order to provide first empirical evidence and to gain deeper insights into the dynamics of relationship governance. The proposed model could be confirmed in general, revealing the following insights: first, contractual and relational governance modes determine the rules that govern the relationship while control is used to execute and enforce specified rules. All three jointly influence the state of the relationship. Second, relational norms have only been observed at an individual level and not at an organizational one. Third, formal control modes have been used to execute and enforce relational norms. This finding contradicts current control theory. Fourth, while contractual and relational governance are seen as complementary and equally important, relational norms have been left completely unmanaged in the observed organization due to a lack of adequate approaches. These results are discussed in detail to outline opportunities for further research.

Author : Hendrik Kohleick
Publisher : Kölner Wissenschaftsverlag
Page : 393 pages
File Size : 52,8 Mb
Release : 2008
Category : Electronic
ISBN : 9783937404509

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Designing Outsourcing Relations in Knowledge Intensive Business Services by Hendrik Kohleick Pdf

Author : Daniel Kuhlmann
Publisher : Diplomarbeiten Agentur
Page : 133 pages
File Size : 46,8 Mb
Release : 2012-02-07
Category : Business & Economics
ISBN : 9783842828612

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The Interaction of Contract, Control, and Relational Norms as Governance Mechanisms in IS Outsourcing Relationships by Daniel Kuhlmann Pdf

Inhaltsangabe:Abstract: The dynamics of the relationship between service recipient and service provider in IS outsourcing relationships recently gained increased attention as relationships are believed to have a considerable influence on IS outsourcing success. This thesis adds to this growing field of interest by developing an IS outsourcing relationship framework in the form of a process model. Three rather disjointed areas of research, namely contractual governance, relational norms, and control, have been set in a common context by interrelating them as the three main governance modes that jointly influence the relationship. One in-depth case study has been conducted in order to provide first empirical evidence and to gain deeper insights into the dynamics of relationship governance. The proposed model could be confirmed in general, revealing the following insights: first, contractual and relational governance modes determine the rules that govern the relationship while control is used to execute and enforce specified rules. All three jointly influence the state of the relationship. Second, relational norms have only been observed at an individual level and not at an organizational one. Third, formal control modes have been used to execute and enforce relational norms. This finding contradicts current control theory. Fourth, while contractual and relational governance are seen as complementary and equally important, relational norms have been left completely unmanaged in the observed organization due to a lack of adequate approaches. These results are discussed in detail to outline opportunities for further research. Inhaltsverzeichnis:Table of Contents: List of Figuresv List of Tablesvi List of Abbreviationsvii List of Keywordsviii Abstractx 1.Introduction1 1.1Motivation and Objectives1 1.2Structure of the Thesis2 2.Theoretical Foundations3 2.1IS Outsourcing3 2.2IS Outsourcing Relationships5 2.2.1IS Outsourcing Relationships as Inter-Organizational Exchanges5 2.2.2Underlying Challenges of IS Outsourcing Relationships12 2.2.3IS Outsourcing Relationship Governance Modes18 2.2.3.1Contractual Governance21 2.2.3.2Relational Governance25 2.3Control29 2.4IS Outsourcing Success38 3.Research Model and Propositions39 3.1Research Approach39 3.2Research Model42 3.2.1Research Questions, Objectives, and Approaches42 3.2.2Towards an IS Outsourcing Relationship Framework43 3.2.3Description of the Research Model47 3.2.4Summary of [...]

Author : Ronan McIvor
Publisher : Cambridge University Press
Page : 354 pages
File Size : 46,9 Mb
Release : 2005-06-23
Category : Technology & Engineering
ISBN : 1139444581

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The Outsourcing Process by Ronan McIvor Pdf

Outsourcing has become an increasingly important issue for many organisations. This book provides a framework for an up-to-date understanding of the outsourcing process and the key issues associated with it. It integrates a number of contemporary topics including benchmarking, buyer-supplier relationships, organisational behaviour, competitor analysis, and technology influences. The analysis draws upon both empirical research and real case studies. The author starts by providing guidelines as to when outsourcing is appropriate and what its implications will be, before moving on to explain how outsourcing is implemented. The benefits of both successful outsourcing and the risks and consequences of outsourcing failure are outlined. The book is ideal for use by postgraduate students studying the area of outsourcing. It would also benefit industry managers who are considering outsourcing or who already have outsourcing programmes in place.

Author : Faïz Gallouj,Camal Gallouj,Marie-Christine Monnoyer,Luis Rubalcaba
Publisher : Edward Elgar Publishing
Page : 755 pages
File Size : 46,8 Mb
Release : 2023-01-17
Category : Business & Economics
ISBN : 9781802202595

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Elgar Encyclopedia of Services by Faïz Gallouj,Camal Gallouj,Marie-Christine Monnoyer,Luis Rubalcaba Pdf

The Encyclopedia of Services is a ground-breaking resource that offers a unique overview of what constitutes the main source of wealth and employment in our contemporary economies, namely services. This title contains one or more Open Access chapters.

Author : St.Amant, Kirk
Publisher : IGI Global
Page : 2511 pages
File Size : 48,6 Mb
Release : 2009-07-31
Category : Computers
ISBN : 9781605667713

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IT Outsourcing: Concepts, Methodologies, Tools, and Applications by St.Amant, Kirk Pdf

"This book covers a wide range of topics involved in the outsourcing of information technology through state-of-the-art collaborations of international field experts"--Provided by publisher.

Author : Gupta, Amar
Publisher : IGI Global
Page : 440 pages
File Size : 42,9 Mb
Release : 2008-03-31
Category : Business & Economics
ISBN : 9781599049731

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Outsourcing and Offshoring of Professional Services: Business Optimization in a Global Economy by Gupta, Amar Pdf

"This book discusses the considerations and implications surrounding the outsourcing and offshoring of professional services, such as software development computer-aided design, and healthcare, from multiple global perspectives. This book, offers industry professionals, policymakers, students, and educators with a balance between a broad overview and detailed analysis of offshore outsourcing, would make an invaluable addition to any reference library"--Provided by publisher.

Author : Jean-Christophe Le Coze,Benoît Journé
Publisher : Springer Nature
Page : 111 pages
File Size : 40,5 Mb
Release : 2023-11-20
Category : Technology & Engineering
ISBN : 9783031351631

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Safe Performance in a World of Global Networks by Jean-Christophe Le Coze,Benoît Journé Pdf

This open access book provides an analytical and critical outlook, by leading scholars, of the impact of various trends in the quality of collaboration and resulting safety outcomes that arise from the evolution of traditional integrated production within a single firm into a complex web of partnerships and supply chains. In the face of increasing fragmentation within industrial production and the associated rise in the complexity of inter-organizational communication and transaction, this book analyses causal factors such as cost pressures, globalization of demand, increasingly flexible resource allocation and work organization, changes in legal liability and the possibilities afforded by information technology. Various case studies focus on the effects of crossing boundaries between organizations, between different trades and professions and between countries, assessing the effect of variations in regulatory structures and national cultures. Furthermore, they illustrate the wide range of organizational forms to be found in high-hazard industries today and the impact, potential or real, of the variety of forms of partnership on safety and well-being at work. The contributors assess the effect of out-sourcing and of various forms of partnership and governance on safety at work and how they can be made to support the prevention of major accident hazards.

Author : Jukka Vesalainen,Katri Valkokari,Magnus Hellström
Publisher : Springer
Page : 348 pages
File Size : 51,5 Mb
Release : 2017-02-09
Category : Business & Economics
ISBN : 9783319496498

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Practices for Network Management by Jukka Vesalainen,Katri Valkokari,Magnus Hellström Pdf

Presenting 17 tools developed through rigorous design science research, this book bridges the relevance gap within network management. In so doing, it proposes a novel system-framework and establishes a path towards a networks-as-practice view on inter-organizational relationships. The systems-framework builds on three institutionalized business practices: Networks-as-coordinated social systems, Networks-as-knowledge-creating platforms, and Networks-as-value-generating entities. Through these tools, Towards Relational Business Practices intends to propose a new managerial praxis and provoke new and improved frameworks and models for network management.

Author : Mohamad Ghozali Hassan,Mohd Rizal Razalli ,Asmat Nizam Abdul Talib
Publisher : UUM Press
Page : 59 pages
File Size : 40,9 Mb
Release : 2015-11-01
Category : Technology & Engineering
ISBN : 9789670876207

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Best Practice of Outsourcing in Electrical and Electronics Companies in Malaysia (UUM Press) by Mohamad Ghozali Hassan,Mohd Rizal Razalli ,Asmat Nizam Abdul Talib Pdf

The challenges in the business world never stop escalating as today’s customer are more difficult to satisfy, company’s products are easily copied, and technology is changing rapidly. Outsourcing is becoming more popular in today’s business as companies have limited resource to become the best in every business process. However, not all outsourcing are successful. The initial intention to save costs may result in increasing of costs if outsourcing activities are not extensively planned. The intention of this monograph is simple as the writers intend to introduce a good practice of relational-oriented exchange that will lead to better outsourcing performance. It is hope to address issues surrounding customer demand and market competition which is found to affect the relational-oriented exchange and outsourcing success.

Author : Julia Kotlarsky,Ilan Oshri,Leslie P. Willcocks
Publisher : Springer
Page : 235 pages
File Size : 49,6 Mb
Release : 2012-10-01
Category : Business & Economics
ISBN : 9783642339202

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The Dynamics of Global Sourcing: Perspectives and Practices by Julia Kotlarsky,Ilan Oshri,Leslie P. Willcocks Pdf

This book contains 13 carefully revised and selected papers from the 6th Workshop on Global Sourcing, held in Courchevel, France, during March 12-15, 2012. They have been selected from 46 submissions and represent both client and supplier perspectives on sourcing of global services. This volume is intended for use by students, academics, and practitioners interested in the outsourcing and offshoring of information technology and business processes. It offers a review of the key topics in outsourcing and offshoring, populated with practical frameworks that serve as a tool-kit for students and managers. The topics discussed combine theoretical and practical insights, and they are extensively illustrated by case studies from client and vendor organizations. Last but not least, the book examines current and future trends in outsourcing and offshoring, paying particular attention to the centrality of innovation in sourcing arragements, and how innovation can be realized in outsourcing.

Author : Lucio Biggiero,Derick de Jongh,Birger Priddat,Josef Wieland,Adrian Zicari,Dominik Fischer
Publisher : Springer Nature
Page : 328 pages
File Size : 44,6 Mb
Release : 2022-02-02
Category : Business & Economics
ISBN : 9783030865269

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The Relational View of Economics by Lucio Biggiero,Derick de Jongh,Birger Priddat,Josef Wieland,Adrian Zicari,Dominik Fischer Pdf

This book contributes to the development of a relational view of economics. Bringing together experts from various disciplines, it offers an interdisciplinary perspective on the study of relational transactions. In contrast to discrete market transactions as a traditional subject of economic discourse, the book analyses the role of relational transactions in the study of economic phenomena. The contributing authors address topics such as global intra- and inter-company networks, intersectoral stakeholder management, relational contracts, and transcultural management approaches. Accordingly, the book makes an important contribution to an emerging field of research.

Author : Folinas, Dimitris
Publisher : IGI Global
Page : 596 pages
File Size : 41,9 Mb
Release : 2012-08-31
Category : Business & Economics
ISBN : 9781466620094

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Outsourcing Management for Supply Chain Operations and Logistics Service by Folinas, Dimitris Pdf

Logistics and Supply Chain Management has been a vital part of every economy and every business entity. Both sciences have become prestigious research fields focusing on best practices, concepts, and methods. Outsourcing Management for Supply Chain Operations and Logistics Services is concentrated on the key players of the outsourcing paradigm; the organizations that provide logistics services, the Third Party Logistics (3PL’s), as well as their clients, presenting and promoting the lessons learned by their cooperation. Specifically, this publication presents studies which are relevant to practitioners, researchers, students, and clients of the application of the Outsourcing practice on the Logistics and Supply Chain Management services giving emphasis to 3PL’s.

Author : Shailendra C Jain Palvia,Prashant Palvia
Publisher : World Scientific
Page : 724 pages
File Size : 54,8 Mb
Release : 2016-11-01
Category : Business & Economics
ISBN : 9789813109322

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Global Sourcing of Services by Shailendra C Jain Palvia,Prashant Palvia Pdf

There are three stages to outsourcing: The first occurred at the dawn of industrial era in the 19th century, where mass production for consumption by many, became the norm and simple domestic means could not meet such demands. With the cost of labor soaring in developed countries, manufacturing of products started moving to countries like China to take advantage of labor arbitrage in the 1900s. This is the second stage of outsourcing. This book addresses issues and challenges in the third stage of outsourcing whose focus is on movement of services at electronic speed, utilizing the Internet platform. The book includes short essay questions, multiple choice questions, mini-cases at the end of most chapters and glossary of terms. It can also serve as a good reference book for practitioners.