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Author : Dr.C.Suresh
Publisher : Archers & Elevators Publishing House
Page : 128 pages
File Size : 48,7 Mb
Release : 2024-07-01
Category : Antiques & Collectibles
ISBN : 9788193856567
Author : St martin Institute of Business Management
Publisher : Archers & Elevators Publishing House
Page : 128 pages
File Size : 40,9 Mb
Release : 2024-07-01
Category : Antiques & Collectibles
ISBN : 9789386501011
Author : Laly Antoney,Prem Jose Vazhacharickal
Publisher : Prem Jose
Page : 128 pages
File Size : 43,9 Mb
Release : 2024-07-01
Category : Reference
ISBN : 9781711053271
Quality and satisfaction are the key indicators of corporate competitiveness. Measurement of customer satisfaction based on the service quality is to be done independently and objectively to establish baseline for improvements in service delivery. Assessing customer satisfaction periodically allows bank management and policy makers to identify customers’ needs, expectations, perception and the perception- expectation gaps. The current study covers a comparative analysis of service quality and customer satisfaction among the customers of public and private sector commercial banks in Kerala. The research questions that are addressed in this study are on expectations and perceptions of retail customers from their preferred banks, relationship between service quality and customer satisfaction and the difference between the satisfaction level among private and public- sector banks in Kerala. In order to answer the above research questions, the problem is stated as “Service Quality and Customer Satisfaction- a Comparative Study between Public Sector and Private Sector Banks of Kerala.” A descriptive and analytical research was carried out by collecting responses from customers of three prominent banks from private and public sector each. This was done through an online structured questionnaire based on SERVQUAL model during July 2015 to July 2016, prior to SBI consolidation. Primary data is analysed using SPSS (V.21). Kolmogorov- Smirnov Test for the Normality is used to ensure normality of data distribution, Cronbach Alpha coefficient is used to measure reliability and validity is tested with the panel of experts. Mean, S.D. percentage, cross tabulation are used for descriptive and univariate analysis. Structural Equation Modelling, Confirmatory Factor Analysis and regression path analysis are used to conduct inferential and multivariate analysis. Z-test, Independent T-Test, Chi-Square, ANOVA Pearson Correlation, and post hoc tests are used for testing of hypothesis and comparative analysis. Modelling is done using Structural Equation Modelling approach and Path Analysis. The study reveals that the antecedents of customer satisfaction of retail banking customers of Kerala are reliability, assurance, empathy and tangibles. Responsiveness dimension do not affect customer satisfaction of banks in Kerala. There exists a gap between expected service quality and perceived service quality. Study reveals that there is significant positive correlation between service quality and customer satisfaction in the retail commercial banking services in Kerala. The level of customer satisfaction in public sector banks and private sector banks are not significantly different but same. Similarly, it is also found that, there is no significant difference in the customer satisfaction between sample banks like State Bank of India, State Bank of Travancore, Canara Bank, from public sector and Federal bank, South Indian bank and ICICI bank from private sector.
Author : Jawahar. P. David
Publisher : Excel Books India
Page : 332 pages
File Size : 40,6 Mb
Release : 2009
Category : Management
ISBN : 8174467092
Author : Christian Roland
Publisher : Springer Science & Business Media
Page : 309 pages
File Size : 49,5 Mb
Release : 2007-10-25
Category : Business & Economics
ISBN : 9783790819823
This fascinating and timely work explores in detail the changes in the Indian banking sector over the last 20 years, and puts them into a comparative perspective with the Chinese banking sector. For this purpose, the author develops a detailed indicator-based framework for assessing the liberalization of a banking sector along various process steps based on financial liberalization and transformation studies. The key finding is that while liberalization has improved the sectoral performance, it has so far had no effect on the macro level.
Author : Tishta Bachoo
Publisher : GRIN Verlag
Page : 104 pages
File Size : 55,8 Mb
Release : 2017-07-20
Category : Business & Economics
ISBN : 9783668488281
Master's Thesis from the year 2015 in the subject Business economics - Banking, Stock Exchanges, Insurance, Accounting, grade: Distinction, , course: Commonwealth Executive Master of Business Administration., language: English, abstract: Data Innovation is gradually changing the banking industry around the world. Digital banking offers banks new opportunities and challenges. This paper gives a comprehension of how demographic characteristics, social components and consumer perception and attitudes towards digital banking influence its adoption. Digital banking has been developed in order to enable consumers to gain a greater share in the banking market. In Mauritius, there is little awareness about the emergence of digital banking despite the fact that this service is presently representing an important share in the banking market. This is because digital banking is a new industry here, and therefore, consumer acceptance and use of digital banking is still limited. To date, very little research has been conducted into factors which influence consumer adoption of digital banking in Mauritius, and so, therefore, there is a need for a study such as this. A research framework in light of the diffusion of innovation theory was utilized to identify elements that would impact the adoption of digital banking. This report has evaluated current literature and conclusions about this innovation banking technology. It has likewise reviewed the elements, including consumer demographic characteristic, consumer perceptions towards digital banking and social impacts that influence consumer adoption of this mode of banking. This study additionally clarifies the strategy utilized as a part of conducting a survey of 25 questions with 185 respondents to acquire primary data for this study. Analysis of these outcomes was made with charts and figures to determine to what extent the factors studied, influence consumer adoption of digital banking. The hypotheses of this research were tested with chi-square tests.
Author : Sachi Nandan Mohanty,Jyotir Moy Chatterjee,Suneeta Satpathy
Publisher : Springer Nature
Page : 562 pages
File Size : 43,6 Mb
Release : 2021-11-25
Category : Psychology
ISBN : 9783030775285
This book offers a holistic approach to the Internet of Things (IoT) model, covering both the technologies and their applications, focusing on uniquely identifiable objects and their virtual representations in an Internet-like structure. The authors add to the rapid growth in research on IoT communications and networks, confirming the scalability and broad reach of the core concepts. The book is filled with examples of innovative applications and real-world case studies. The authors also address the business, social, and legal aspects of the Internet of Things and explore the critical topics of security and privacy and their challenges for both individuals and organizations. The contributions are from international experts in academia, industry, and research.
Author : Benson, Vladlena
Publisher : IGI Global
Page : 362 pages
File Size : 47,6 Mb
Release : 2014-12-31
Category : Computers
ISBN : 9781466674028
Social technology is quickly becoming a vital tool in our personal, educational, and professional lives. However, while social networking helps the world stay connected, its use must be further examined in order to determine any possible pitfalls associated with the use of this technology. Implications of Social Media Use in Personal and Professional Settings investigates the paradoxical nature of social networking in our personal lives and in the workplace. Highlighting emergent research and psychological impacts, this publication is an indispensable reference source for academics, researchers, and professionals interested in the application of social media, as well as the positive aspects and detrimental effects of the usage of these technologies.
Author : Management Association, Information Resources
Publisher : IGI Global
Page : 2298 pages
File Size : 54,8 Mb
Release : 2015-07-31
Category : Social Science
ISBN : 9781466686151
In the digital era, users from around the world are constantly connected over a global network, where they have the ability to connect, share, and collaborate like never before. To make the most of this new environment, researchers and software developers must understand users’ needs and expectations. Social Media and Networking: Concepts, Methodologies, Tools, and Applications explores the burgeoning global community made possible by Web 2.0 technologies and a universal, interconnected society. With four volumes of chapters related to digital media, online engagement, and virtual environments, this multi-volume reference is an essential source for software developers, web designers, researchers, students, and IT specialists interested in the growing field of digital media and engagement. This four-volume reference includes various chapters covering topics related to Web 2.0, e-governance, social media activism, internet privacy, digital and virtual communities, e-business, customer relationship management, and more.
Author : Management Association, Information Resources
Publisher : IGI Global
Page : 671 pages
File Size : 49,6 Mb
Release : 2021-02-05
Category : Business & Economics
ISBN : 9781799886037
FinTech, an abbreviated term for financial technology, is a digital revolution changing the way banking and financial services are being used both by individuals and businesses. As these changes continue to take place, the financial industry is focused on technological innovation and feeding into this digital revolution to better serve consumers who are looking for easier ways to invest, transfer money, use banking services, and more. FinTech is increasing accessibility to financial services, automating these services, expanding financial options, and enabling online payments and banking. While the benefits are being continually seen and this technology is becoming more widely accepted, there are still challenges facing the technology that include security concerns. To understand FinTech and its role in society, both the benefits and challenges must be reviewed and discussed for a holistic view on the digital innovations changing the face of the financial industry. The Research Anthology on Concepts, Applications, and Challenges of FinTech covers the latest technologies in FinTech with a comprehensive view of the impact on the industry, where these technologies are implemented, how they are improving financial services, and the security applications and challenges being faced. The chapters cover the options FinTech has unlocked, such as mobile banking and virtual transactions, while also focusing on the workings of the technology itself and security applications, such as blockchain and cryptocurrency. This book is a valuable reference tool for accountants, bankers, financial planners, financial analysts, business managers, economists, computer scientists, academicians, researchers, financial professionals, and students.
Author : Dr.S.Nazeer Khan,Dr.R.Abdul Muthalif
Publisher : Archers & Elevators Publishing House
Page : 476 pages
File Size : 44,6 Mb
Release : 2024-07-01
Category : Antiques & Collectibles
ISBN : 9789394958777
Author : Naim, Arshi,Devi, V. Ajantha
Publisher : IGI Global
Page : 433 pages
File Size : 54,9 Mb
Release : 2023-05-23
Category : Business & Economics
ISBN : 9781668481684
In today’s modern world, it is essential for businesses to remain competitive and up to date on the latest technology that can support their processes. The use of the internet of things (IoT) in marketing, particularly in digital marketing, is an evolving field that requires further study to better understand its potential. Global Applications of the Internet of Things in Digital Marketing focuses on the applications of IoT in customizing content and developing a data-based marketing framework that helps marketers create different experiences in bridging the digital and physical world, develop a closer connection with the consumers, and provide highly contextual and tailored messages to consumers. Covering key topics such as brand image, social media, and website development, this premier reference source is ideal for business owners, managers, marketers, researchers, scholars, academicians, practitioners, instructors, and students.
Author : Dr. Sukhaji G. Naik
Publisher : Lulu.com
Page : 192 pages
File Size : 52,5 Mb
Release : 2024-07-01
Category : Electronic
ISBN : 9780359199754
Author : Yassine Maleh,Justin Zhang,Abderrahim Hansali
Publisher : CRC Press
Page : 409 pages
File Size : 47,7 Mb
Release : 2024-03-29
Category : Computers
ISBN : 9781003858188
The financial sector is witnessing rapid technological innovations, leading to the emergence of Fintech (financial technologies), revolutionizing national and international financial landscapes. Fintech is expanding and enhancing financial products and services, making them more accessible and affordable while transforming customer relationships, payment methods, financing, and transfers. Advances in Emerging Financial Technology and Digital Money provides a platform for collective reflection, bringing together institutions, policymakers, digital and financial service providers, professionals, and academics from various disciplines. The aim is to clarify the challenges, opportunities, and socio-economic impacts of innovations in finance and technology on citizens and businesses in Morocco, Africa, and worldwide. This comprehensive collection offers valuable insights into the current state and prospects of financial technology and digital money. This book covers all the essential topics, including: AI and Machine Learning in Fintech and Beyond Financial Inclusion, Literacy, and Behavior Fintech Ecosystems, Collaboration, and Analysis Blockchain, Security, and Sustainability Fintech Innovations and Applications In this new book, the authors share their experiences to provide a comprehensive and well‐researched overview of the technologies and concepts that will transform the banking industry as we know it. It aspires to be a useful reference for executive managers, CIOs, Fintech professionals, and researchers interested in exploring and implementing an efficient Fintech strategy. The book also presents selected papers from International Fintech Congress (IFC 2022).
Author : Hajli, Nick
Publisher : IGI Global
Page : 440 pages
File Size : 41,8 Mb
Release : 2015-04-30
Category : Business & Economics
ISBN : 9781466683549
To survive in today’s competitive business environment, marketing professionals must look to develop innovative methods of reaching their customers and stakeholders. Web 2.0 provides a useful tool in developing the relationships between business and consumer. The Handbook of Research on Integrating Social Media into Strategic Marketing explores the use of social networking and other online media in marketing communications, including both best practices and common pitfalls to provide comprehensive coverage of the topic. This book is intended for marketing professionals, business managers, and anyone interested in how social media fits into today’s marketing environments.