Achieving Competitive Advantage Through Quality Management

Author : Marta Peris-Ortiz,José Álvarez-García,Carlos Rueda-Armengot
Publisher : Springer
Page : 312 pages
File Size : 44,5 Mb
Release : 2015-06-26
Category : Business & Economics
ISBN : 9783319172514

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Achieving Competitive Advantage through Quality Management by Marta Peris-Ortiz,José Álvarez-García,Carlos Rueda-Armengot Pdf

This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today’s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.

Author : Saiz-Álvarez, José Manuel,Olalla-Caballero, Beatriz
Publisher : IGI Global
Page : 297 pages
File Size : 52,8 Mb
Release : 2020-09-04
Category : Business & Economics
ISBN : 9781799850373

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Quality Management for Competitive Advantage in Global Markets by Saiz-Álvarez, José Manuel,Olalla-Caballero, Beatriz Pdf

Quality should be treated as a culture of success in the market. Enterprises focused on quality will survive in the long term in this new environment because quality is what may create a real and robust link between a company and its clients, and these clients should always be considered the heart of any business; without them, there is neither option nor sense to continue any activity in a company. Quality Management for Competitive Advantage in Global Markets is an essential reference source that discusses the importance of quality practices and global market practices. With research that allows practitioners to improve their understanding of the strategic role of quality in the information and knowledge society, it focuses on describing a global economy formed by networks, organizations, teams, workgroups, information systems, and finally, actors in networked environments. Featuring research on topics such as consumer satisfaction, human capital, and quality management, the target audience of this book is composed of professionals and researchers working in the field of information and knowledge management in various disciplines including library, information and communication sciences, administrative sciences and management, education, adult education, sociology, computer science, and information technology. Moreover, the book provides insights and supports executives concerned with the management of expertise, knowledge, information, and organizational development in different types of work communities and environments.

Author : Brendan Collins,Ernest C. Huge
Publisher : ASQ Quality Press
Page : 216 pages
File Size : 42,9 Mb
Release : 1993
Category : Business & Economics
ISBN : UOM:39015032241591

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Management by Policy by Brendan Collins,Ernest C. Huge Pdf

Total quality processes don't always function as they should. That's why many organizations are exploring the benefits of management by policy--a strategic quality planning technique that improves process reliability. Here, the authors give a detailed explanation of how companies can integrate winning management-by-policy principles with the latest quality improvement initiatives. Provides comprehensive examples that help readers become strategic thinkers throughout quality assurance and implementation.

Author : Victor Tang,Roy A. Bauer
Publisher : Van Nostrand Reinhold Company
Page : 474 pages
File Size : 46,6 Mb
Release : 1995
Category : Competition
ISBN : UCSD:31822021521687

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Competitive Dominance by Victor Tang,Roy A. Bauer Pdf

"For starters, today's companies need superior strategic processes and streamlined quality practices. But these are not enough. Competitive Dominance: Beyond Strategic Advantage and Total Quality Management emphasizes the importance of implementing an integrated strategy and quality management system." "Authors Tang and Bauer are leading industry executives who have used strategy and quality to create organizational change, resulting in turnaround and competitive dominance in billion dollar businesses. In this book, they take you through the various stages of strategy and quality practices, explaining how to integrate and implement them." "Tang and Bauer also present 10 principles of competitive dominance that create integration and synchronization between all the stages of strategy and quality. Plus, they recommend an expanded set of tools and methodologies that complement conventional quality and strategy practices and facilitate the implementation of competitive dominance." "Also included is a list of management malpractices to avoid, outlining the 12 worst management practices from the authors' experiences with organizations of many different sizes and from a broad range of industries."--BOOK JACKET.Title Summary field provided by Blackwell North America, Inc. All Rights Reserved

Author : Y. Krishna Shetty,Vernon M. Buehler
Publisher : New York : Elsevier
Page : 456 pages
File Size : 41,6 Mb
Release : 1987
Category : Competition, International
ISBN : UOM:35128000925956

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Quality, Productivity, and Innovation by Y. Krishna Shetty,Vernon M. Buehler Pdf

Author : H. Lal
Publisher : New Age International
Page : 22 pages
File Size : 49,5 Mb
Release : 2008
Category : Total quality management
ISBN : 9788122422894

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Organizational excellence through total quality management [electronic resource] by H. Lal Pdf

About the Book: Quality is key to the competitive advantage in today's business environment. In this book, the term Quality has been interpreted in its broader sense of overall performance of a organization rather than quality of products and services. The value of this book is in the rich experience of the Author in the body of knowledge of quality management, both in the national and international context. He has presented the subject in the way that it can be easily used in the practical situations, which would convince the reader of its applicability in the real world. In addition to traditional theory of TQM, the book also covers the new concepts of quality management developed in the last decade, such as Six-Sigma, Lean Production, CRM, Balanced Score Card and Corporate Social Responsibility. The book provides practical guidance for preparing comprehensive quality improvement plan, which not only covers production of goods and services, but also other departments such as Design, Marketing, Material Management and HR, all of which play an important part in achieving organizational excellence. Implementation of TQM is always a major problem. The book includes an exhaustive self-checklist, which can be used as a barometer for effective implementation. In addition to being a practical guide for the industry managers, it can also be used as a textbook on quality management by Management and Engineering institutes. Contents: Part:-I Product Quality and its Control Creating Quality by Design Quality Control of the Purchased Product Quality Control of Manufacturing Processes Sales and Product Quality Organising Effective Quality Management Economics of Quality The Human Factor in Quality Management of Service Quality Part:-II Concept and Philosophy ISO-9000 Standards The Customer-Focused Organization Leadership and Team Building Lean Production System Total Productive Maintenance (TPM) Customer Relationship Management (CRM) Six-Sigma Corporate Social Responsibility Balanced Score Card Quality Awards Implementation of TQM Part:-III Frequency Distribution Normal Distribution Theory of Probability Control Charts Control Chart of Attributes Theory of Sampling Inspection Standard Sampling Tables Test of Significance Statistical Tolerancing ABC Analysis Value Analysis Defect Diagnosis and Prevention Reliability Design, Evaluation and Control Maintainability 5 'S' Practices Quality Circles.

Author : Do?ru, Ça?lar
Publisher : IGI Global
Page : 645 pages
File Size : 54,8 Mb
Release : 2018-11-23
Category : Business & Economics
ISBN : 9781522563020

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Handbook of Research on Contemporary Approaches in Management and Organizational Strategy by Do?ru, Ça?lar Pdf

The importance of effective use of resources within a business is paramount to the success of the business. This includes the effective use of employees as well as efficient strategies for the direction of those employees and resources. A manager’s ability to adapt and utilize contemporary approaches for maximizing both individuals and organizational knowledge is essential. The Handbook of Research on Contemporary Approaches in Management and Organizational Strategy is a pivotal reference source that provides vital research on the application of contemporary management strategies. While highlighting topics such as e-business, leadership styles, and organizational behavior, this publication explores strategies for the achievement of organizational goals, as well as the methods of effective resource allocation. This book is ideally designed for academicians, students, managers, specialists, and consultants seeking current research on strategies for the management of people and knowledge within an organization.

Author : John S. Oakland
Publisher : Routledge
Page : 801 pages
File Size : 55,9 Mb
Release : 2014-04-24
Category : Business & Economics
ISBN : 9781317808428

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Total Quality Management and Operational Excellence by John S. Oakland Pdf

The notion of "Quality" in business performance has exploded since the publication of the first edition of this classic text in 1989. Today there is a plethora of performance improvement frameworks including Baldrige, EFQM, Lean, Six Sigma and ISO 9001, offering a potentially confusing variety of ways to achieve business excellence. Quality guru John Oakland’s famous TQM model, in many ways a precursor to these frameworks, has evolved to become the ultimate holistic overview of performance improvement strategy. Incorporating the frameworks that succeeded it, the revised model redefines Quality by: Accelerating change Reducing cost Protecting reputation Oakland’s popular, practical, jargon-free style, along with ten case studies eight of which are brand new, effortlessly ties the model to its real-life applications, making it easy to understand how to apply what you’ve learned to your practices and a achieve sustainable competitive advantage. Total Quality Management and Operational Excellence: Text with Cases (Fourth Edition) is supplemented for the first time with a suite of online teaching aids for busy tutors. This exciting update of a classic text is perfect for all students studying for professional qualifications in the management of quality, or those studying science, engineering or business and management who need to understand the part TQM may play in their subjects.

Author : Michael Felderer,Felix Piazolo,Wolfgang Ortner,Lars Brehm,Hans-Joachim Hof
Publisher : Springer
Page : 163 pages
File Size : 52,9 Mb
Release : 2016-04-02
Category : Computers
ISBN : 9783319327990

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Innovations in Enterprise Information Systems Management and Engineering by Michael Felderer,Felix Piazolo,Wolfgang Ortner,Lars Brehm,Hans-Joachim Hof Pdf

This volume presents the revised and peer reviewed contributions of the ‘ERP Future 2015’ conference held in Munich, Germany on November 16-17, 2015. The ERP Future 2015 Research conference is a scientific platform for research on enterprise information systems in general and specifically on core topics like business process management (BPM), business intelligence (BI) and enterprise resource planning (ERP) systems. Besides the scientific community the event also addresses businesses developing, implementing and using enterprise information systems. The 7 full papers and 5 short papers accepted for ERP were selected from 23 submissions. The papers consider topics in education in enterprise systems; business process management; enterprise systems and solution providers; and IT-trends.

Author : Marc Helmold
Publisher : Springer Nature
Page : 230 pages
File Size : 53,5 Mb
Release : 2023-06-07
Category : Business & Economics
ISBN : 9783031300899

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Virtual and Innovative Quality Management Across the Value Chain by Marc Helmold Pdf

This book provides professionals and academics with a holistic and practical approach to virtual and innovative quality management (QM) throughout the business value chain. It describes how to manage the value change from the supply side combining all functions of the value chain and contains best practices in performance, particularly in the production, trading, service, and information industries. It explores such topics as integrated management systems (IMS), extended reality, artificial intelligence, and environmental social governance (ESG). Industry examples and case studies are used to reveal the diversity of opportunities for QM methodologies and principles. This book is an ideal guide for professionals and practitioners who wish to incorporate QM concepts to achieve a competitive advantage across all business functions.

Author : Gerry McGovern,Rob Norton
Publisher : FT Press
Page : 264 pages
File Size : 41,8 Mb
Release : 2002
Category : Business & Economics
ISBN : 027365604X

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Content Critical by Gerry McGovern,Rob Norton Pdf

The web's made everyone a publisher, so what's going to make people read what YOU write? The answer is high-quality, well-written, reader-focused, compelling content. This is the book that explores what "killer content" actually is, and shows how to create it for yourself.

Author : Joanna Rosak-Szyrocka,Justyna Żywiołek,Muhammad Shahbaz
Publisher : Taylor & Francis
Page : 199 pages
File Size : 40,9 Mb
Release : 2023-07-21
Category : Business & Economics
ISBN : 9781000914542

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Quality Management, Value Creation, and the Digital Economy by Joanna Rosak-Szyrocka,Justyna Żywiołek,Muhammad Shahbaz Pdf

In the conditions of the modern market economy, in which globalization and competition are rife, quality is of great importance for determining a company's position in the market. The changing and complex economic reality is shaping new market patterns while modern technologies influence purchasing decisions. This book presents an effective and novel framework for creating value in Industry 4.0 conditions by building a smart enterprise model using quality management theories. The book explores tools and platforms that can be utilized to contribute to the creation of the ideal quality for demanding customers, using case studies from international contributors. It proposes novel architectures that drive economically viable production and services businesses, addressing unique Industry 4.0 and 5.0 solutions in Internet of Things (IoT) that involve the entire spectrum of analysis, with a special focus on lean methodologies and cybersecurity. This original book will be valuable reading for researchers and scholars in the areas of quality management, manufacturing, production, and operations management.

Author : James Robert Evans,James W. Dean
Publisher : South Western Educational Publishing
Page : 428 pages
File Size : 48,9 Mb
Release : 2003
Category : Toplam Kalite Yönetimi
ISBN : CORNELL:31924079472746

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Total Quality by James Robert Evans,James W. Dean Pdf

This book has three objectives for managers and business professionals: to familiarize managers with the basic principles of total quality management; to show how these principles are used in a variety of organizations; and to illustrate the relationship between TQM principles and the theories studied in management practice.

Author : Daniel R. Judd
Publisher : Universal-Publishers
Page : 267 pages
File Size : 41,9 Mb
Release : 2024-06-10
Category : Electronic
ISBN : 9781612337036

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The Dubai International Conference in Higher Education 2013 by Daniel R. Judd Pdf

Author : Moumtzoglou, Anastasius
Publisher : IGI Global
Page : 354 pages
File Size : 44,6 Mb
Release : 2014-07-31
Category : Computers
ISBN : 9781466663213

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Laboratory Management Information Systems: Current Requirements and Future Perspectives by Moumtzoglou, Anastasius Pdf

Technological advances have revolutionized the way we manage information in our daily workflow. The medical field has especially benefitted from these advancements, improving patient treatment, health data storage, and the management of laboratory samples and results. Laboratory Management Information Systems: Current Requirements and Future Perspectives responds to the issue of administering appropriate regulations in a medical laboratory environment in the era of telemedicine, electronic health records, and other e-health services. Exploring concepts such as the implementation of ISO 15189:2012 policies and the effects of e-health application, this book is an integral reference source for researchers, academicians, students of health care programs, health professionals, and laboratory personnel.