Quality Management For Competitive Advantage In Global Markets

Author : Saiz-Álvarez, José Manuel,Olalla-Caballero, Beatriz
Publisher : IGI Global
Page : 297 pages
File Size : 40,7 Mb
Release : 2020-09-04
Category : Business & Economics
ISBN : 9781799850373

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Quality Management for Competitive Advantage in Global Markets by Saiz-Álvarez, José Manuel,Olalla-Caballero, Beatriz Pdf

Quality should be treated as a culture of success in the market. Enterprises focused on quality will survive in the long term in this new environment because quality is what may create a real and robust link between a company and its clients, and these clients should always be considered the heart of any business; without them, there is neither option nor sense to continue any activity in a company. Quality Management for Competitive Advantage in Global Markets is an essential reference source that discusses the importance of quality practices and global market practices. With research that allows practitioners to improve their understanding of the strategic role of quality in the information and knowledge society, it focuses on describing a global economy formed by networks, organizations, teams, workgroups, information systems, and finally, actors in networked environments. Featuring research on topics such as consumer satisfaction, human capital, and quality management, the target audience of this book is composed of professionals and researchers working in the field of information and knowledge management in various disciplines including library, information and communication sciences, administrative sciences and management, education, adult education, sociology, computer science, and information technology. Moreover, the book provides insights and supports executives concerned with the management of expertise, knowledge, information, and organizational development in different types of work communities and environments.

Author : Matthias Ackermann
Publisher : GRIN Verlag
Page : 58 pages
File Size : 52,5 Mb
Release : 2016-12-05
Category : Business & Economics
ISBN : 9783668356535

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Global and Capable Quality Management by Matthias Ackermann Pdf

Seminar paper from the year 2016 in the subject Business economics - Business Management, Corporate Governance, grade: 1,3, FOM Hochschule für Oekonomie und Management gemeinnützige GmbH, Hochschulstudienzentrum Freiburg (MBA), course: MBA, language: English, abstract: The idea of globalization has been evolving for centuries and still has not stopped. Visionary enterprises have recognized that competitive advantages can be gained with an effective globalization strategy. Many companies have established recognizable competitive advantages in their industry, but to be part of the global arena they spent many years in learning and implementing their global business models. These global activities can include developing strategic alliances with overseas development and marketing partners, off shoring and outsourcing of their product and service development process, moving operations to other countries, and acquiring companies. As a result of globalization the competition for global acting companies has changed markedly. The increasing complexity of products and processes, increased environmental and market dynamics, shorter product life cycles, and increasing customer expectations are just some of the current trends. These developments affect the entire organization with all its strategic and operational activities. Thus, the quality manage-ment (QM) of global acting companies faces new challenges were established methods and approaches often reach their limits.

Author : Marta Peris-Ortiz,José Álvarez-García,Carlos Rueda-Armengot
Publisher : Springer
Page : 312 pages
File Size : 50,8 Mb
Release : 2015-06-26
Category : Business & Economics
ISBN : 9783319172514

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Achieving Competitive Advantage through Quality Management by Marta Peris-Ortiz,José Álvarez-García,Carlos Rueda-Armengot Pdf

This book examines the ways in which quality management methods, tools, and practices help improve an organization’s performance and achieve sustainable competitive advantages. This volume includes quality techniques and tools such as the EFQM Model, SERVPERF model, E-S-Qual scale and the ISO 9001 certification and provide a wide variety of empirical studies in different economic sectors. In the current economic environment, characterized by economic turmoil and fierce competition, quality management has become a key strategy for organizations to overcome today’s challenges. Organizations benefits from implementing quality management systems by following two approaches. First, they implement quality practices aimed at ensuring customer satisfaction by considering consumer expectations and establishing strategies accordingly. Second, organizations improve processes by establishing efficient and effective process management systems that improve productivity, lower costs, reduce unnecessary expenses, eliminate all non-value added activities, and ultimately maximize excellence and customer satisfaction. Quality management thereby provides tools, techniques, and methods for continuous process improvement in both the professional and academic worlds, which, when implemented by organizations in times of crisis, enable more effective administration of activities undertaken by managers. Containing contributions from various academics and scholars, this new book provides cutting edge research, methods and techniques providing a reference manual for academics, scholars, practitioners and policy-makers.

Author : Michael J. Stahl,David W. Grigsby
Publisher : Wiley
Page : 320 pages
File Size : 47,9 Mb
Release : 1997-06-04
Category : Business & Economics
ISBN : 1557866503

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Strategic Management by Michael J. Stahl,David W. Grigsby Pdf

Strategic Management: Total Quality and Global Competition d is the first text that integrates strategic management with the themes of total quality managment and global competition. International competition is viewd as the force offering customer choices and therefore driving TQM. Suitable for all strategy courses, this book is designed for lecturers and students throughout the world who understand the persuasive impact of international competition on the practice of strategic management. Examples, cases, data and references about organizations in Europe, North and South America, Asia, Australia and Africa can be found throughout the book.

Author : Timothy Mwangi Nduru
Publisher : GRIN Verlag
Page : 10 pages
File Size : 41,8 Mb
Release : 2019-02-20
Category : Business & Economics
ISBN : 9783668881488

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Time Based Competition. The Key Driver of Global Market Performance by Timothy Mwangi Nduru Pdf

Research Paper (undergraduate) from the year 2019 in the subject Business economics - Business Management, Corporate Governance, Dedan Kimathi University of Technology, course: MSC supply Chain Management, language: English, abstract: Competition is a key driver of global market performance. For many decades’ businesses have been excelling based on the strategy adopted by the management. Notably, the wrong choice of strategy is likely to derail the firm from achieving its potential. This paper discusses one of the main business strategies that has been warmly embraced in the last decade. Time-based competition has been a key driver of competition in the global market since 1990. It has discussed the main basis of time competition which includes; Product Development and Introduction Time, Material Lead Time, Delivery Time and Throughput Time. Notably, all these time bases for competition affects the global market performance of an organization in different ways. Equally, the several measures needed to effect these measures fully have discussed in details. However, in determining the effectiveness of the time-based competition as a strategy, the management has to asses several measures. Such measures include profitability, growth in market share, customer’s satisfaction, increased productivity and sales. Throughout the paper, it is evident that time-based competition is a crucial driver of global market performance as opposed to quality and cost-based competition which are currently considered as enablers in the business environment. Therefore, time-based competition should be fully embraced by light-minded managers that seek to remain relevant in the competitive global market.

Author : Thomas G. Gunn
Publisher : Unknown
Page : 248 pages
File Size : 50,5 Mb
Release : 1987
Category : Business & Economics
ISBN : UOM:39015011836452

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Manufacturing for Competitive Advantage by Thomas G. Gunn Pdf

Author : Wolfgang Kersten
Publisher : Erich Schmidt Verlag GmbH & Co KG
Page : 500 pages
File Size : 52,5 Mb
Release : 2008
Category : Electronic
ISBN : 3503112286

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Global Logistics Management by Wolfgang Kersten Pdf

Author : Alok Bansal,Yogeshwari Phatak,Raj Kishore Sharma
Publisher : Allied Publishers
Page : 489 pages
File Size : 50,5 Mb
Release : 2015-01-05
Category : Finance
ISBN : 9788184249682

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Quality Management Practices for Global Excellence by Alok Bansal,Yogeshwari Phatak,Raj Kishore Sharma Pdf

Achieving excellence in the fast changing global scenario of business and world economic structure demands deeper insight into the quality management practices. To survive in this competitive and challenging global business arena one needs to adopt quality management strategies that incorporate the best global practices. An attempt has been made in the present cook to focus on quality aspects and solutions that can enhance global business excellence.

Author : Martin Kellermann
Publisher : World Bank Publications
Page : 275 pages
File Size : 42,9 Mb
Release : 2019-04-09
Category : Business & Economics
ISBN : 9781464813726

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Ensuring Quality to Gain Access to Global Markets by Martin Kellermann Pdf

In a modern world with rapidly growing international trade, countries compete less based on the availability of natural resources, geographical advantages, and lower labor costs and more on factors related to firms' ability to enter and compete in new markets. One such factor is the ability to demonstrate the quality and safety of goods and services expected by consumers and confirm compliance with international standards. To assure such compliance, a sound quality infrastructure (QI) ecosystem is essential. Jointly developed by the World Bank Group and the National Metrology Institute of Germany, this guide is designed to help development partners and governments analyze a country's quality infrastructure ecosystems and provide recommendations to design and implement reforms and enhance the capacity of their QI institutions.

Author : Ludwig Theuvsen,Achim Spiller,Martina Peupert,Gabriele Jahn
Publisher : BRILL
Page : 509 pages
File Size : 44,8 Mb
Release : 2023-08-28
Category : Technology & Engineering
ISBN : 9789086866052

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Quality management in food chains by Ludwig Theuvsen,Achim Spiller,Martina Peupert,Gabriele Jahn Pdf

This publication comprises material on recent studies on quality management in agri-food chains. Due to several food crisis’s (e.g. BSE, Foot-and-Mouth disease) and growing demands for food quality and safety, quality management systems and quality assurance schemes have been widely adopted in different countries in recent years. Scientific knowledge about the features, the acceptance and the effectiveness and efficiency of these newly introduced quality management initiatives, has remained scarce until now. The material by experts in the field, focuses on the evaluation of quality management systems and quality assurance schemes. The main issues are the costs and benefits of quality management given the influence of the public sector and consumers' expectations about food quality and safety. Not only are benchmarking and harmonisation methods examined with regard to their impact on the effectiveness of quality assurance schemes, but, also the role of trust, cooperation and integration for efficient quality management is discussed. Different economic theories such as microeconomics, organization and marketing theory as well as advanced statistical methods are applied. Concepts are discussed from the various points of view of industrialised, export-oriented and developing countries throughout the book. The information in this book give a comprehensive review of quality management concepts in food chains and highlight future research directions from a global perspective. This book is of interest to all those who concern themselves with the topic, be it in academia or in the professional sector.

Author : Jamal K. Al-Dabal
Publisher : Universal-Publishers
Page : 119 pages
File Size : 55,9 Mb
Release : 2001
Category : Business & Economics
ISBN : 9781581121261

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Is Total Quality Management Enough for Competitive Advantage? by Jamal K. Al-Dabal Pdf

TQM gurus and consultants market it as the best change initiative that provides organizations with a competitive advantage. They also say that it is a cure for all problems that companies face. This dissertation provides intellectual and factual data showing that this is not always the case. There are areas where TQM provides a needed change initiative along with others. In addition, once most companies treat improving their processes as a priority, TQM ceases to give a competitive advantage since it becomes a basic entry point into the competition. The dissertation gives examples showing that contrary to what the consultants propagate: 1. It is not a panacea for all problems in organizations and that it fits all types of organizations, 2. It is not the only way to give organizations a competitive advantage, and 3. TQM's fit for the services sector is discussed with emphasis on customer satisfaction. Also covered are some limitations of TQM including empowerment, times of paradigm shifts, major process changes, and reward systems.

Author : Barbara B. Flynn,Xiande Zhao
Publisher : CRC Press
Page : 436 pages
File Size : 52,8 Mb
Release : 2014-11-21
Category : Business & Economics
ISBN : 9781439815540

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Global Supply Chain Quality Management by Barbara B. Flynn,Xiande Zhao Pdf

While there is substantial research surrounding manufacturing and design-related product hazards, little has been written about supply chain product hazards and how they impact supply chain quality management. Filling this need, Global Supply Chain Quality Management: Product Recalls and Their Impact draws together key insights and research findings from a global research project on product safety and recalls. The book presents detailed case studies of six extended global supply chains within three industries: toys, food, and pharmaceuticals. These case studies cover U.S. companies with supply chains that extend into China and provide the perspectives of both U.S. and Chinese executives. It includes coverage of several highly publicized product recalls, including Ford Pinto, Extra Strength Tylenol, melamine-tainted milk, Mattel, and Toyota. Presenting detailed examples of both poor and best practices, the text supplies firsthand accounts from key players in well-known product recalls. It outlines an event study methodology that can help readers determine the true financial impact of a product recall announcement. It also describes how to conduct controlled experiments to determine the effect of various recall strategies on consumers. The book describes how alternative product recall strategies can influence consumers' perception of your organization's corporate social legitimacy as well as their future purchasing behaviors. Although the text focuses on product quality within the supply chain, it also sheds light on other sources of product hazards—sharing a wide-ranging perspectives and current methodologies.

Author : Astrid Rotarius
Publisher : diplom.de
Page : 174 pages
File Size : 46,5 Mb
Release : 2001-05-03
Category : Business & Economics
ISBN : 9783832433925

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Identification of Internal Customer Requirements and Meeting Those Requirements Through Business Process Improvement Within a Quality Management System at an Australian Electrical Manufacturer by Astrid Rotarius Pdf

Inhaltsangabe:Abstract: Increasing competition, deregulation, globalisation, and technological advancement continuously create new business realities for organisations in the marketplace. In order to cope with these structural changes, many organisations aim at improving and innovating their business processes within the implementation of a quality management System. In today's competitive environment however, it is not sufficient to implement internally oriented business process improvements. Instead, companies have to concentrate an externally focused process improvements which add value to customers and thus enhance customer relationships. Such customer value driven process improvements help to integrate marketing and operations strategies and thereby provide a significant competitive advantage. A quality management system enables organisations to achieve a competitive edge through customer satisfaction in today's highly competitive domestic and global markets. Customer satisfaction forms an integral part of a quality management system which focuses organisations an meeting or exceeding customer expectations through outstanding product and service performance. The integrative approach of a quality management system motivates everyone in an organisation to serve the customer. Customers include the end user (external customers) as well as all employees within an organisation (internal customers). As a result, external and internal customer expectations and requirements drive business processes. Moreover, quality and customer satisfaction are defined by customers and not by internal specifications. Therefore, an organisation has to focus an adding value to products and Services from the customers' perspective. Achieving customer satisfaction by exceeding customer requirements is a growing concern to organisations throughout the entire business world. Australian companies thus have to meet increasing international competition by providing customers with better quality products and services at lower prices than competitors. In this system, Total Quality Management represents the Overall organisational philosophy of the quality drive. Kaizen is the instrument to achieve a quality culture in an organisation, and Lean Management concentrates an the optimisation of time and cost in business processes, especially in production. A quality management System therefore aims at coordinating organisational improvement programs. This paper aims at identifying [...]

Author : Sanjay Dhir,Sushil
Publisher : Springer
Page : 273 pages
File Size : 44,8 Mb
Release : 2018-06-09
Category : Business & Economics
ISBN : 9789811089268

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Flexible Strategies in VUCA Markets by Sanjay Dhir,Sushil Pdf

This book discusses the concepts of volatility, uncertainty, complexity, and ambiguity (VUCA) that are the core of various paradigms used in strategic management to understand competitive advantage as well as flexibility in organizational boundaries. It serves as a valuable reference resource in the area of VUCA markets. An increase in the levels and types of uncertainty has important implications potentially for the durability of a company’s advantages, the way firms learn and adapt, approaches for managing innovation and knowledge, and the attractiveness of different strategies and organizational models. In today’s world, strategic flexibility in VUCA is essential for business leaders to sustain market advantage and attain a clear vision amid the chaos. Business leaders who stay focused and are aware of external volatility as the prevalent characteristic are successful, while those who are not flexible in this VUCA world and lock themselves into fixed positions lose out. The book includes empirical and conceptual research papers along with case studies and models discussing strategies for emerging markets in volatile and uncertain environments. It also covers a variety of issues, including innovation, people and processes, financial management, and leadership and strategies in VUCA markets. Apart from research fraternity and academia, the contents of the book will be useful for practitioners as well as industry watchers.

Author : H. Lal
Publisher : New Age International
Page : 22 pages
File Size : 41,7 Mb
Release : 2008
Category : Total quality management
ISBN : 9788122422894

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Organizational excellence through total quality management [electronic resource] by H. Lal Pdf

About the Book: Quality is key to the competitive advantage in today's business environment. In this book, the term Quality has been interpreted in its broader sense of overall performance of a organization rather than quality of products and services. The value of this book is in the rich experience of the Author in the body of knowledge of quality management, both in the national and international context. He has presented the subject in the way that it can be easily used in the practical situations, which would convince the reader of its applicability in the real world. In addition to traditional theory of TQM, the book also covers the new concepts of quality management developed in the last decade, such as Six-Sigma, Lean Production, CRM, Balanced Score Card and Corporate Social Responsibility. The book provides practical guidance for preparing comprehensive quality improvement plan, which not only covers production of goods and services, but also other departments such as Design, Marketing, Material Management and HR, all of which play an important part in achieving organizational excellence. Implementation of TQM is always a major problem. The book includes an exhaustive self-checklist, which can be used as a barometer for effective implementation. In addition to being a practical guide for the industry managers, it can also be used as a textbook on quality management by Management and Engineering institutes. Contents: Part:-I Product Quality and its Control Creating Quality by Design Quality Control of the Purchased Product Quality Control of Manufacturing Processes Sales and Product Quality Organising Effective Quality Management Economics of Quality The Human Factor in Quality Management of Service Quality Part:-II Concept and Philosophy ISO-9000 Standards The Customer-Focused Organization Leadership and Team Building Lean Production System Total Productive Maintenance (TPM) Customer Relationship Management (CRM) Six-Sigma Corporate Social Responsibility Balanced Score Card Quality Awards Implementation of TQM Part:-III Frequency Distribution Normal Distribution Theory of Probability Control Charts Control Chart of Attributes Theory of Sampling Inspection Standard Sampling Tables Test of Significance Statistical Tolerancing ABC Analysis Value Analysis Defect Diagnosis and Prevention Reliability Design, Evaluation and Control Maintainability 5 'S' Practices Quality Circles.