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Total Organizational Excellence by John S. Oakland Pdf
Total Organizational Excellence derives some of its material from TQM, but extends and reorganises those principles around a new framework in which people and culture, business process re-engineering and benchmarking predominate.
Achieving Organizational Excellence by Flevy Lasrado Pdf
This book bridges two essential aspects of assessing and achieving business excellence in 21st-century organizations. The author argues that transnational companies face a twofold challenge: managing global knowledge networks and multicultural project teams on the one hand; and interacting and collaborating across boundaries using global communication technologies, on the other. The author also argues that this dual challenge calls for the creation of a business excellence program that fits and thrives within these multicultural environments. In response, he reviews corporate practices in quality management and business excellence frameworks that have been extensively used on a transnational scale to drive organizational performance. The book approaches quality management as an element that is no longer a choice, but has now become a necessity if companies want to compete in highly globalized environments.
Total Organizational Excellence by John S Oakland Pdf
Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management.
Total Organizational Excellence by John S Oakland Pdf
Total Organizational Excellence: Achieving world-class performance sets down an implementation framework to guide managers on how to improve business performance in all types of organization. Drawing on extensive research and case study work conducted within Oakland Consulting and its Research Division, the European Centre for Business Excellence, it shows how to set clear direction and fulfil desired goals through key business and people development processes and regular performance measurement. These are the secrets of successful strategy deployment and change management.
Author : H. Lal Publisher : New Age International Page : 22 pages File Size : 42,9 Mb Release : 2008 Category : Total quality management ISBN : 9788122422894
Organizational excellence through total quality management [electronic resource] by H. Lal Pdf
About the Book: Quality is key to the competitive advantage in today's business environment. In this book, the term Quality has been interpreted in its broader sense of overall performance of a organization rather than quality of products and services. The value of this book is in the rich experience of the Author in the body of knowledge of quality management, both in the national and international context. He has presented the subject in the way that it can be easily used in the practical situations, which would convince the reader of its applicability in the real world. In addition to traditional theory of TQM, the book also covers the new concepts of quality management developed in the last decade, such as Six-Sigma, Lean Production, CRM, Balanced Score Card and Corporate Social Responsibility. The book provides practical guidance for preparing comprehensive quality improvement plan, which not only covers production of goods and services, but also other departments such as Design, Marketing, Material Management and HR, all of which play an important part in achieving organizational excellence. Implementation of TQM is always a major problem. The book includes an exhaustive self-checklist, which can be used as a barometer for effective implementation. In addition to being a practical guide for the industry managers, it can also be used as a textbook on quality management by Management and Engineering institutes. Contents: Part:-I Product Quality and its Control Creating Quality by Design Quality Control of the Purchased Product Quality Control of Manufacturing Processes Sales and Product Quality Organising Effective Quality Management Economics of Quality The Human Factor in Quality Management of Service Quality Part:-II Concept and Philosophy ISO-9000 Standards The Customer-Focused Organization Leadership and Team Building Lean Production System Total Productive Maintenance (TPM) Customer Relationship Management (CRM) Six-Sigma Corporate Social Responsibility Balanced Score Card Quality Awards Implementation of TQM Part:-III Frequency Distribution Normal Distribution Theory of Probability Control Charts Control Chart of Attributes Theory of Sampling Inspection Standard Sampling Tables Test of Significance Statistical Tolerancing ABC Analysis Value Analysis Defect Diagnosis and Prevention Reliability Design, Evaluation and Control Maintainability 5 'S' Practices Quality Circles.
Eugene C. Nelson,Paul B. Batalden,Marjorie M. Godfrey,Joel S. Lazar
Author : Eugene C. Nelson,Paul B. Batalden,Marjorie M. Godfrey,Joel S. Lazar Publisher : John Wiley & Sons Page : 384 pages File Size : 54,7 Mb Release : 2011-02-23 Category : Medical ISBN : 0470901357
Value by Design by Eugene C. Nelson,Paul B. Batalden,Marjorie M. Godfrey,Joel S. Lazar Pdf
Value by Design is a practical guide for real-world improvement in clinical microsystems. Clinical microsystem theory, as implemented by the Institute for Healthcare Improvement and health care organizations nationally and internationally, is the foundation of high-performing front line health care teams who achieve exceptional quality and value. These authors combine theory and principles to create a strategic framework and field-tested tools to assess and improve systems of care. Their approach links patients, families, health care professionals and strategic organizational goals at all levels of the organization: micro, meso and macrosystem levels to achieve the ultimate quality and value a health care system is capable of offering.
Achieving Organizational Excellence Is Easy by CSQ3 Corporation,Frank Koczwara Pdf
Achieve Organizational Excellence with an Empowered Workforce! Significantly improve performance with the Cost, Schedule and Quality work effort processes, first developed in the CSQ3 Solution. Easily manage performance with the three level workflow system. Truly measure performance with work efforts delivered value and captured decisions. Utilize the book to launch an Organizational Change Effort.
The quality management revolution has resulted in considerable trial and error as well as frustration. Here is a book that explores why many management trends don't translate into process improvement. It recommends establishing a condition of "rationality" as a guide and measure for all organizational and quality improvement efforts. Instead of imposing radical new "breakthroughs", Phoenix Without the Ashes: Achieving Organizational Excellence Through Common Sense Management suggests an approach that fits with the normal routines and operations of an organization in a way that makes sense. Part One of this text discusses the nature of common sense, and of quality as a condition of organizational excellence. In Part Two, the elements that negatively affect quality improvement are explained from an operating management perspective. Part Three looks at the impediments to improvement set by organizational structures. Part Four discusses the relationship among leadership, motivation, and organizational excellence, and Part Five suggests a rational strategy for effective, enduring organizational improvement. Managers in every industry will benefit from the information provided in Phoenix Without the Ashes.
"Breaking the Leadership Mold is designed to help senior executives and managers respond to the challenges of today and shed the vestiges of days gone by. In so doing they will better lead and enable their staff, and create a work environment that is healthy, engaging, productive and sustainable. Based on the author's extensive research and 35 years' experience in working with local, national and international companies, Breaking the Leadership Mold offers 20 principles-such as Principle #10: Recognize How Executive Team Dynamics Promote Mediocrity and Principle #14: Get Other Executives On Board (or Out of the Way)--that when implemented will ensure that not only is there effective communication throughout the organization, from top to bottom and bottom to top, but also that employees and executives alike contribute to their full potential. The net result -- the organization wins on every measure. The 20 principles are built on the pillars of case studies, experience and research."--Resource description page.
Everybody Wants to Go to Heaven by Patrick J. McDonnell Pdf
Excellence is a competive advantage and whose who can create it are valued organizational assets. This is a book about achieving organizational excellence. It is for those who truly wish to make a difference by leading their organizations to excellence. The premise of the book is clear and direct. Creating excellence requires change. Change requires trust, and trust an only be created by principled leaders.This book is unique and practical. Most books on organizational excellence tell the reader what to do. This book tells the reader how to do it. The book sets forth a six-step process for achieving excellence that the author developed over a 30-year career as a Marine officer, CBA questions, suggestions, lists, summaries and case studies make the principles understand.
Author : Kevin J. Duggan Publisher : McGraw Hill Professional Page : 304 pages File Size : 43,7 Mb Release : 2011-09-16 Category : Business & Economics ISBN : 9780071768566
Design for Operational Excellence: A Breakthrough Strategy for Business Growth by Kevin J. Duggan Pdf
Beyond Six Sigma and Lean! Design your processes to facilitate real business growth, in both healthy and unhealthy economies Design for Operational Excellence defines why companies embark upon continuous improvement—and the true answer is not to improve efficiency, quality, or eliminate waste! The reason is to achieve Operational Excellence. Duggan, an established authority on OpEx, provides the design criteria and guidelines that enable you to grow your business organically by refocusing management’s attention from running the business to growing the business. Founded on eight key principles, this groundbreaking system facilitates the continuous flow of value into any operation—from customer service to sales to manufacturing. Kevin J. Duggan is a renowned speaker, executive mentor, and educator in applying advanced lean techniques to achieve Operational Excellence and the author of two books on the subject: Creating Mixed Model Value Streams and The Office That Grows Your Business—Achieving Operational Excellence in Your Business Processes. As the Founder of the Institute for Operational Excellence, the leading educational center on Operational Excellence, and Duggan Associates, an international training and advisory firm, Kevin has assisted many major corporations worldwide, including United Technologies Corporation, Caterpillar, Pratt & Whitney, Singapore Airlines, IDEX Corporation, GKN and Parker Hannifin. A recognized expert on Operational Excellence, Kevin is a frequent keynote speaker, master of ceremonies, and panelist at international conferences, and has appeared on CNN and the Fox Business Network.
Achieving HR Excellence through Six Sigma by Daniel Bloom Pdf
Although world-class firms like GE and Motorola have relied on Six Sigma to build their performance cultures, these processes are all too often left out of human resources (HR) functions. This lack of Six Sigma principles is even more surprising because preventing errors and improving productivity are so critical to the people management processes
Outcomes, Performance, Structure (OPS) by Michael E. Gallery,Stephen C. Carey Pdf
The purpose of this book is to help you put already-existing performance criteria in a context of your organizational system and assist you in using the criteria to assess problems in your organization. More importantly, this book will help you in designing systemic solutions to the systemic problems you have identified with easy-to-use samples and questions that draw out key areas where the organization needs to improve. Most organizations are not lacking in information; what is most often lacking is a framework that leaders can use to organize and make sense of the information they have. The authors provide such a framework through OPS. They will also help readers engage in “backwards thinking” to identify—and fix—real-world problems with practical solutions. This book is not an “answer book” in the sense that we present a series of common problems and the accompanying answers. To be sure, many such books exist—such as 101 Ideas for (fill in the blank). Most of these answers are based on someone’s recollection of what they did to solve a problem. The results of the solution, measureable gains, are seldom if ever reported. This book provides a system for discovering your own problems, developing solutions, evaluating success, and gathering information that will help to improve solutions should they fail on the first attempt. It is based upon more than 30 years of research within the discipline of human performance improvement.
