Advancing Crisis Communication Effectiveness

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Advancing Crisis Communication Effectiveness

Yan Jin,Bryan H. Reber,Glen J. Nowak
Advancing Crisis Communication Effectiveness Book PDF

Author : Yan Jin,Bryan H. Reber,Glen J. Nowak
Publisher : Routledge
Page : 268 pages
File Size : 46,8 Mb
Release : 2020-12-28
Category : Business & Economics
ISBN : 9781000328509

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Advancing Crisis Communication Effectiveness by Yan Jin,Bryan H. Reber,Glen J. Nowak Pdf

Advancing Crisis Communication Effectiveness shows how crisis communication plans and efforts for complex and challenging issues benefit when academic perspectives are connected with practitioner experiences. This book brings crisis and public relations scholars together with practicing professionals to integrate academic theories and research with the knowledge and lessons learned on the frontlines of crisis communication and management. This book illustrates how having insights and observations from both leading crisis communication scholars and professionals strengthens crisis management and communication strategies, plans, and coordination. Chapters co-authored by leading scholars and professionals highlight how academic theories and research can inform crisis management and response - and how practitioners can utilize, inform, and strengthen academic theories and research. For each topic area covered, examples and applications are provided that show how integrating public relations scholarship with practice can advance crisis communication effectiveness. This book represents a unique and timely contribution to the field of crisis management and communication. It will be an important resource for public relations and crisis management and communication scholars, educators, professionals, consultants, and graduate students.

Crisis Communication Strategies

Amanda Coleman
Crisis Communication Strategies Book PDF

Author : Amanda Coleman
Publisher : Kogan Page Publishers
Page : 222 pages
File Size : 47,6 Mb
Release : 2020-05-03
Category : Business & Economics
ISBN : 9781789662917

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Crisis Communication Strategies by Amanda Coleman Pdf

Crisis communication is high stakes work. For communications managers and PR professionals, it's likely to be the most stressful time of their working life. Crisis Communication Strategies is a must-have handbook which covers the whole span of the crisis from preparing and laying the groundwork before it occurs, during the incident, and the aftermath, including the move to recovery. It guides readers through each phase, providing details of what to consider, what should be done, and tips and checklists for improved responses. Crisis Communication Strategies equips readers to deal with any kind of crisis - whether caused by internal error, customer action, natural disasters, terrorism or political upheaval. Supported by case studies and examples from responses to events including the 2011 Norway terror attacks, the 2018 British Airways data breach, the 2017 Pepsi advert and the 2005 Hurricane Katrina New Orleans floods, the book explores the role of leadership in a crisis and developing a crisis communication response that has people at the heart of it. Crisis Communication Strategies is the essential guide for PR and communication professionals to protecting your company and building true, long-term resilience.

The Handbook of Crisis Communication

W. Timothy Coombs,Sherry J. Holladay
The Handbook of Crisis Communication Book PDF

Author : W. Timothy Coombs,Sherry J. Holladay
Publisher : John Wiley & Sons
Page : 597 pages
File Size : 43,7 Mb
Release : 2022-10-26
Category : Social Science
ISBN : 9781119678939

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The Handbook of Crisis Communication by W. Timothy Coombs,Sherry J. Holladay Pdf

The revised and updated new edition of the comprehensive guide to crisis communication research and practice The Handbook of Crisis Communication provides students, researchers, and practitioners with a timely and authoritative overview of the dynamic field. Contributions by an international team of 50 leading scholars and practitioners demonstrate various methodological approaches, examine how crisis communication is applied in a range of specific contexts, discuss the role of culture and technology in crisis communication, and present original research of relevance to the development and evaluation of crisis communication theory. Now in its second edition, the Handbook covers the latest advances in global crisis communication technology, current trends in research and practice, social media in crisis communication, and more. Each of the 38 chapters incorporate new material offering fresh insights into existing areas of crisis communication and explore new and emerging lines of research. A wealth of new case studies, practical scenarios, and in-depth analyses of recent crises are integrated throughout. Examines traditional applications, recent advances, and emerging areas in crisis communication Discusses communication approaches for organizational crises, disasters, political crises, and public health crises Provides up-to-date coverage of the latest terminology, methods, and research trends in the field Highlights how crisis communication theory and research can inform real-world practice Features detailed analyses of crisis communication in major events such as terrorist attacks, natural disasters, industrial accidents, and global pandemics The Handbook of Crisis Communication, Second Edition is an excellent textbook for advanced students in public relations and strategic communication programs, and a valuable reference for researchers and practitioners in fields such as crisis communication, public relations, and corporate communication.

Social Media and Crisis Communication

Yan Jin,Lucinda L. Austin
Social Media and Crisis Communication Book PDF

Author : Yan Jin,Lucinda L. Austin
Publisher : Routledge
Page : 454 pages
File Size : 40,9 Mb
Release : 2022-02-25
Category : Business & Economics
ISBN : 9781000542967

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Social Media and Crisis Communication by Yan Jin,Lucinda L. Austin Pdf

The second edition of this vital text integrates theory, research, and application to orient readers to the latest thinking about the role of social media in crisis communication. Specific crisis arenas such as health, corporate, nonprofit, religious, political, and disaster are examined in depth, along with social media platforms and newer technology. Social Media and Crisis Communication, Second Edition provides a fresh look at the role of visual communication in social media and a more global review of social media and crisis communication literature. With an enhanced focus on the ethics section, a short communication overview piece, and case studies for each area of application, it is practical for use in a variety of learning settings. A must-read for scholars, advanced students, and practitioners who wish to stay on the leading edge of research, this book will appeal to those in public relations, strategic communications, corporate communications, government and NGO communications, and emergency and disaster response.

Theorizing Crisis Communication

Timothy L. Sellnow,Matthew W. Seeger
Theorizing Crisis Communication Book PDF

Author : Timothy L. Sellnow,Matthew W. Seeger
Publisher : John Wiley & Sons
Page : 368 pages
File Size : 40,6 Mb
Release : 2021-02-17
Category : Language Arts & Disciplines
ISBN : 9781119615910

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Theorizing Crisis Communication by Timothy L. Sellnow,Matthew W. Seeger Pdf

Explore the major theories within crisis communication, fully revised and updated Theorizing Crisis Communication provides a comprehensive and state-of-the-art review of both current and emerging theoretical frameworks designed to explain the development, management, and consequences of natural and human-caused crises. A critique of the many theoretical approaches of crisis communication, this volume provides readers with an in-depth understanding of the management, response, resolution, and significance of failures in corporate responsibility, as well as destructive global events such as pandemics, earthquakes, hurricanes, tsunamis, chemical spills, and terrorist attacks. This second edition contains new theories from related subfields and updated examples, references, and case examples. New chapters discuss metatheoretical considerations and theoretical advancements in the study of social media. Throughout the text, the authors highlight similarities, patterns, and relationships across different crisis types and offer insight into the application of theory in the real world. Integrating work from organizational studies, social sciences, public relations, and public health, this book: Covers a broad range of crisis communication theories, including those relevant to emergency response, risk management, ethics, resilience and crisis warning, development, and outcomes Presents theoretical frameworks based on research disciplines including sociology, psychology, applied anthropology, and criminal justice Provides clear and compelling examples of application of theory in contexts such as rhetoric, mass communication, social media, and warning systems Offers a systematic and accessible presentation of topics by explaining each theory, describing its applications, and discussing its advantages and drawbacks Theorizing Crisis Communication, Second Edition, is the perfect textbook for advanced undergraduate and graduate students of crisis and risk communication, and an importance reference for scholars, researchers, and practitioners in fields including crisis communication, emergency management, disaster studies, sociology, psychology, and anthropology.

Communication in Uncertain Times

Sabine Einwiller,Jens Seiffert-Brockmann,Stefania Romenti,Chiara Valentini
Communication in Uncertain Times Book PDF

Author : Sabine Einwiller,Jens Seiffert-Brockmann,Stefania Romenti,Chiara Valentini
Publisher : Emerald Group Publishing
Page : 201 pages
File Size : 40,6 Mb
Release : 2024-05-31
Category : Business & Economics
ISBN : 9781835495926

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Communication in Uncertain Times by Sabine Einwiller,Jens Seiffert-Brockmann,Stefania Romenti,Chiara Valentini Pdf

Communication in Uncertain Times explores how different organizations, from private to governmental and non-profit, deal with issues, risks, and crisis situations through communication.

Advanced Perioperative Crisis Management

Matthew D. McEvoy,Cory M. Furse
Advanced Perioperative Crisis Management Book PDF

Author : Matthew D. McEvoy,Cory M. Furse
Publisher : Oxford University Press
Page : 352 pages
File Size : 51,6 Mb
Release : 2017-07-25
Category : Medical
ISBN : 9780190226473

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Advanced Perioperative Crisis Management by Matthew D. McEvoy,Cory M. Furse Pdf

Advanced Perioperative Crisis Management is a high-yield, clinically-relevant resource for understanding the epidemiology, pathophysiology, assessment, and management of a wide variety of perioperative emergencies. Three introductory chapters review a critical thinking approach to the unstable or pulseless patient, crisis resource management principles to improve team performance and the importance of cognitive aids in adhering to guidelines during perioperative crises. The remaining sections cover six major areas of patient instability: cardiac, pulmonary, neurologic, metabolic/endocrine, and toxin-related disorders, and shock states, as well as specific emergencies for obstetrical and pediatric patients. Each chapter opens with a clinical case, followed by a discussion of the relevant evidence. Case-based learning discussion questions, which can be used for self-assessment or in the classroom, round out each chapter. Advanced Perioperative Crisis Management is an ideal resource for trainees, clinicians, and nurses who work in the perioperative arena, from the operating room to the postoperative surgical ward.

Ongoing Crisis Communication

W. Timothy Coombs
Ongoing Crisis Communication Book PDF

Author : W. Timothy Coombs
Publisher : SAGE Publications
Page : 340 pages
File Size : 49,9 Mb
Release : 2021-12-20
Category : Business & Economics
ISBN : 9781071816622

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Ongoing Crisis Communication by W. Timothy Coombs Pdf

Ongoing Crisis Communication: Planning, Managing, and Responding provides an integrated approach to crisis communication that spans the entire crisis management process and crosses various disciplines. A truly integrative and comprehensive text, this book explains how crisis management can prevent or reduce the threats of a crisis, providing guidelines for how best to act and react in an emergency situation. The Sixth Edition includes new coverage of artificial intelligence and risk management, social media, resilience training for the community, and draws upon recent work from management, public relations, organizational psychology, marketing, organizational communication, and computer-mediated communication research.

Grid Technology for Maximizing Collaborative Decision Management and Support: Advancing Effective Virtual Organizations

Bessis, Nik
Grid Technology for Maximizing Collaborative Decision Management and Support Advancing Effective Virtual Organizations Book PDF

Author : Bessis, Nik
Publisher : IGI Global
Page : 360 pages
File Size : 55,5 Mb
Release : 2009-05-31
Category : Education
ISBN : 9781605663654

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Grid Technology for Maximizing Collaborative Decision Management and Support: Advancing Effective Virtual Organizations by Bessis, Nik Pdf

"This book presents research on building network of excellence by effectively and efficiently managing ICT-related resources using Grid technology"--Provided by publisher.

Public Relations Theory III

Carl H. Botan,Erich J. Sommerfeldt
Public Relations Theory III Book PDF

Author : Carl H. Botan,Erich J. Sommerfeldt
Publisher : Taylor & Francis
Page : 534 pages
File Size : 53,6 Mb
Release : 2023-02-22
Category : Business & Economics
ISBN : 9781000830859

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Public Relations Theory III by Carl H. Botan,Erich J. Sommerfeldt Pdf

This important book chronicles, responds to, and advances the leading theories in the public relations discipline. Taking up the work begun by the books Public Relations Theory and Public Relations Theory II, this volume offers completely original material reflecting public relations as practiced today. It features contributions by leading public relations researchers from around the world who write about new developments in the field. Important subjects include: a turn to more humanistic, social, dialogic, and cocreational perspectives on public relations; changes in the capacity and use of new information technologies; a greater emphasis on non-Western international and intercultural public relations that considers an increasingly politically polarized culture; and issues of ethics that look beyond how clients and the traditional mass media are treated and into much broader questions of voice, agency, race, identity, and the economic and political status of publics. This book is a touchstone for advanced undergraduate and graduate courses in public relations theory and a key reference for researchers.

Effective Crisis Communication

Robert R. Ulmer,Timothy L. Sellnow,Matthew W. Seeger
Effective Crisis Communication Book PDF

Author : Robert R. Ulmer,Timothy L. Sellnow,Matthew W. Seeger
Publisher : SAGE Publications
Page : 265 pages
File Size : 50,5 Mb
Release : 2010-11-03
Category : Language Arts & Disciplines
ISBN : 9781412980340

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Effective Crisis Communication by Robert R. Ulmer,Timothy L. Sellnow,Matthew W. Seeger Pdf

In this fully updated Second Edition, three of today’s most respected crisis/risk communication scholars provide the latest theory, practice, and innovative approaches for handling crisis. This acclaimed book presents the discourse of renewal as a theory to manage crises effectively. The book provides 15 in-depth case studies that highlight successes and failures in dealing with core issues of crisis leadership, managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. Unlike other crisis communication texts, this book answers the question, “What now?” and explains how organizations can and should emerge from crisis.

Strategic Sport Communication

W. Timothy Coombs,Jennifer L. Harker
Strategic Sport Communication Book PDF

Author : W. Timothy Coombs,Jennifer L. Harker
Publisher : Routledge
Page : 158 pages
File Size : 55,6 Mb
Release : 2021-09-15
Category : Business & Economics
ISBN : 9781000437379

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Strategic Sport Communication by W. Timothy Coombs,Jennifer L. Harker Pdf

Authors Coombs and Harker provide step-by-step guidance on how the strategic communication process—an integration of marketing communication, public relations, and advertising—can be applied to sports communication for individual athletes, teams, and leagues. The book is founded on the premise that the strategic communication process in sport communication is grounded in understanding the fans and sources of revenue. Looking at sports globally, it offers readers the traditional multi-step, linear approach to strategic communication message development along with the transmedia narrative transportation method, a non-linear approach that centers on narratives to engage target audiences and urge them to contribute their own material to messaging. With case studies and practical examples, it also highlights additional issues such as race and gender, social media, ethics, and athlete health. It is an ideal text for undergraduate and graduate courses in public relations or strategic communication and sport communication. An online instructor’s manual accompanies the text, including lecture slides; a sample strategic sports communication plan; a test bank; links to key web sites that discuss sports and sports communication concerns; links to case studies with class discussion prompts; sample assignments; a sample course syllabus; and suggestions for further reading. Please visit www.routledge.com/9780367898724.

Pandemic Communication

Stephen M. Croucher,Audra Diers-Lawson
Pandemic Communication Book PDF

Author : Stephen M. Croucher,Audra Diers-Lawson
Publisher : Taylor & Francis
Page : 312 pages
File Size : 50,7 Mb
Release : 2023-02-28
Category : Business & Economics
ISBN : 9781000841558

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Pandemic Communication by Stephen M. Croucher,Audra Diers-Lawson Pdf

This book details how the processes of communication are affected by the presence of a pandemic and establishes a research agenda for those effects across the broad field of communication studies. Through contributions from experts in communication subdisciplines such as crisis, organizational, interpersonal, health, intergroup, and intercultural, this book provides the reader with a comprehensive view of the emerging field of study "pandemic communication." Each chapter has four primary objectives to: (1) define critical issues for pandemic communication from its subdiscipline’s perspective, (2) examine how communication varies during pandemic(s), (3) provide examples of how pandemic(s) havefor affected communication, and (4) propose a research agenda to build pandemic communication theory. This book is suited to undergraduate or post-graduate courses or modules in communication studies across a variety of subdisciplines as well as a reference for researchers in the subject.

Communicating in Extreme Crises

Elina R. Tachkova,W. Timothy Coombs
Communicating in Extreme Crises Book PDF

Author : Elina R. Tachkova,W. Timothy Coombs
Publisher : Routledge
Page : 176 pages
File Size : 46,5 Mb
Release : 2022-03-16
Category : Business & Economics
ISBN : 9781000553529

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Communicating in Extreme Crises by Elina R. Tachkova,W. Timothy Coombs Pdf

This book is an evidence-based approach to handling common, extreme crises. Extreme crises involve strong moral outrage; moral outrage creates situations where traditional crisis communication advice no longer is effective. These extreme crises create unique demands for crisis managers. Moreover, much of the traditional advice and crisis key performance indicators (KPIs) no longer apply. Validated through research, the book establishes the nature of extreme crises, the optimal crisis response for such crises, and the KPIs (outcomes) crisis managers need to measure for extreme crises. It serves as a guide for how to communicate effectively during extreme crises and provides advice based upon experimental research that validates the effectiveness of the crisis communication interventions. Readers do not require prior knowledge about crisis communication and crisis management as the book contains summaries of crisis communication and management before exploring the more specialized topic of extreme crises. Chapters include extended case studies, examining communication within such events as the Westpac money laundering, VW emissions and COVID-19 crises. Communications in Extreme Crises will be of direct interest to scholars of crisis communication in public relations, corporate communication, strategic communication, organizational communication programs and management.

Trends, Challenges, and Practices in Contemporary Strategic Management

M?zrak, Filiz
Trends Challenges and Practices in Contemporary Strategic Management Book PDF

Author : M?zrak, Filiz
Publisher : IGI Global
Page : 371 pages
File Size : 47,6 Mb
Release : 2024-01-10
Category : Business & Economics
ISBN : 9798369311561

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Trends, Challenges, and Practices in Contemporary Strategic Management by M?zrak, Filiz Pdf

Modern business dynamics are an intricate and strategic landscape that underpins organizational triumphs despite today’s turbulent market. Those fervently exploring the symbiosis of theory and reality within the strategic realm of contemporary strategic management require a solid understanding of the concept, and they can now enhance this journey with Trends, Challenges, and Practices in Contemporary Strategic Management. This seminal work unfurls a tapestry of erudition, guiding its readers through the corridors of contemporary strategic management. Targeting a diverse readership encompassing academicians, researchers, students, and industry leaders, the book’s scope is as expansive as its subject matter. For scholars and researchers, its pages unfold a treasure trove of contemporary strategic management theories, their evolution, and cutting-edge practices. Practitioners entrusted with steering strategic compasses will glean a pragmatic arsenal of insights and best practices, their leadership acumen fortified to navigate the most tempestuous waters of organizational strategy. Covering from disruptive innovation and strategic leadership in a digital epoch to sustainability, global strategy, and the pivotal role of artificial intelligence in shaping strategies, this book mirrors the ever-evolving cadence of contemporary strategic management.