B2b Professional Sales

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B2B Professional Sales: Theory , Process, Application, Tools

Author : J. P. Amlin
Publisher : Unknown
Page : 711 pages
File Size : 55,5 Mb
Release : 2019-10-29
Category : Electronic
ISBN : 1697415385

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B2B Professional Sales: Theory , Process, Application, Tools by J. P. Amlin Pdf

Who is this textbook for? The B2B Professional Sales textbook by JP Amlin is a comprehensive arsenal of tools to improve the skills of novice as well as experienced salespeople and sales managers alike. These tools are all nicely forged around a unique approach to matching the opportunity management process to the client's buying process. The use of this approach and the tools that support it will help sales professionals close more profitable deals, reduce stress in complex negotiations, and plan their day-to-day activities to ensure a successful career in sales. The content of the book is listed below: Section One: Sales Fundamentals Chapter 1: Understanding the Role of Marketing and Sales Chapter 2: Value Drivers Chapter 3: Account Corporate Profile Chapter 4: Opportunities Management Chapter 5: Communication Skills Chapter 6: Sales Activities Section Two: Consultative Selling Skills Chapter 7: Sales Call Skills Chapter 8: Handling Customer Objections Section Three: Selling in Competitive Markets Chapter 9: Strategic Sales Plan Chapter 10: Competitive Bidding Chapter 11: Pricing for Bidding Chapter 12: Collaborative Negotiations Section Four: Putting It All Together Chapter 13: Pipeline Management Chapter 14: Relationship Profiling Chapter 15: Account and Territory Plans Supporting Materials People purchasing the textbook are invited to download a free copy of the entire textbook in color PDF format from http://b2bprosales.com/txtbook_2021 and the complementary resources folder from http://www.b2bprofessionalsales.com/textbook/#textbook

B2B Professional Sales: Theory, Process, Application, Tools

Author : J. P. Amlin
Publisher : Unknown
Page : 712 pages
File Size : 41,9 Mb
Release : 2016-10-10
Category : Electronic
ISBN : 1691005622

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B2B Professional Sales: Theory, Process, Application, Tools by J. P. Amlin Pdf

Who is this textbook for? The B2B Professional Sales textbook by JP Amlin is a comprehensive arsenal of tools to improve the skills of novice as well as experienced salespeople and sales managers alike. These tools are all nicely forged around a unique approach to matching the opportunity management process to the client's buying process. The use of this approach and the tools that support it will help sales professionals close more profitable deals, reduce stress in complex negotiations, and plan their day-to-day activities to ensure a successful career in sales. Why two volumes? The author wanted to give his readers the option to purchase either a softcover or hardcover version of the textbook. The print-on-demand (POD) hardcover book services have a maximum of 550 pages per book; therefore, the original B2B Professional Sales textbook was split into two volumes. Each volume is purchased separately. The content of the softcover and hardcover editions are the same, except the hardcover content is split between volumes 1 and 2. The content of each volume is listed below: VOLUME 1 Content Section One: Sales Fundamentals Chapter 1: Understanding the Role of Marketing and Sales Chapter 2: Value Drivers Chapter 3: Account Corporate Profile Chapter 4: Opportunities Management Chapter 5: Communication Skills Chapter 6: Sales Activities Section Two: Consultative Selling Skills Chapter 7: Sales Call Skills Chapter 8: Handling Customer Objections VOLUME 2 Content Section Three: Selling in Competitive Markets Chapter 9: Strategic Sales Plan Chapter 10: Competitive Bidding Chapter 11: Pricing for Bidding Chapter 12: Collaborative Negotiations Section Four: Putting It All Together Chapter 13: Pipeline Management Chapter 14: Relationship Profiling Chapter 15: Account and Territory Plans Supporting Materials People purchasing the textbook are invited to download a free copy of the entire textbook in color PDF format from http://b2bprosales.com/txtbook_2021 and the complementary resources folder from http://www.b2bprofessionalsales.com/textbook/#textbook

B2B Sales Degree

Author : James Armbruster
Publisher : Unknown
Page : 176 pages
File Size : 54,6 Mb
Release : 2020-05-22
Category : Electronic
ISBN : 9798640546330

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B2B Sales Degree by James Armbruster Pdf

Sales is a high income skill that is essential for everyone in business to fully understand. No one liners, no open ended questions, no cheesy door to door sales tips on getting the "close". This book is for Professionals. Business to Business (B2B) Sales education is the most important skill for any individual or business to grow and become wealthy. Become a 6+ Figure income earner in professional sales in the 21st century. You and your sales team need this book to become BIG producers and GROW! Learn more practicality and factual lessons in this book than you would earning a 4 year Professional Sales Degree. This book is blunt and speaks the truth on how to win!

The Future of the Sales Profession

Author : Graham Hawkins
Publisher : Unknown
Page : 276 pages
File Size : 44,6 Mb
Release : 2017-03-24
Category : Electronic
ISBN : 1544904673

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The Future of the Sales Profession by Graham Hawkins Pdf

B2B sales is harder than ever before. Product lifecycles are getting shorter, sales cycles are getting longer, there are more competitors entering the market, and buyers are doing most of their research online before they even call you. When you finally get the meeting, buyers only want your best price.Despite all of this, your manager keeps asking for more - more calls, more meetings, more pipeline, faster, faster, faster!You're stuck between a rock and a hard place - a more challenging sales environment than ever before on one side, and ever-increasing quotas and expectations on the other.How will you respond? Wait and see how it all unfolds? Or fight for your career and your livelihood? In The Future of the Sales Profession, sales leader Graham Hawkins shares the cold, hard truths about the new realities facing the sales profession, and how you can protect and enhance your career."The Future of the Sales Profession is a fascinating, sobering and enlightening book. If, as Graham suggests, over 20% of sales people will lose their jobs by 2020, then this book is the best survival guide you could ever hope for." - Cian McLoughlin, CEO of Trinity Perspectives"This book is a compelling and comprehensive insight into the changing nature of business in the 21st century. Sales people will all have to adapt, and Graham has articulate exactly how." - John Merakovsky, CEO SEEK Learning."Graham Hawkins has nailed the future of selling in this must-read for every sales person seeking to prosper in the age of automation and customer empowerment." - Tony J. Hughes MD of RSVPsellingGraham Hawkins is an author, speaker and the Founder of SalesTribe, the world's first career transition management company designed forB2B sales people. Businesses need access to modern sales best practices, and sales people need new opportunities. SalesTribe makes those connections.

B2B Professional Sales

Author : JP Amlin
Publisher : Unknown
Page : 128 pages
File Size : 42,6 Mb
Release : 2021
Category : Electronic
ISBN : 9798790852367

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B2B Professional Sales by JP Amlin Pdf

B2B Sales, the Essential Guide

Author : Martin Meller
Publisher : Professional Way
Page : 176 pages
File Size : 40,6 Mb
Release : 2018-05
Category : Business & Economics
ISBN : 1980985650

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B2B Sales, the Essential Guide by Martin Meller Pdf

'B2B Sales, the essential guide' focuses on professional sales methods, which can help both new and experienced sales professionals to improve their success rates in their interactions with prospects. The idea of the book is to cut off all the non-essential "padding" and only focus on the core principles, thereby creating a book which can be used as an active workbook during a longer period of a sales professionals career. This book will teach you the basic of communication to build mutual trust and respect relationship. In addition, it will build up all relevant primary and advanced sales techniques from how to structure a good sales conversation to analyzing your counterpart's personality types and thereby analyzing their motivational triggers. This will ensure a professional sales cycle in all aspects of your deals. I have experiences from 16 years of work with sales and marketing teams in international IT companies which have given me deep insight into the mentality of successful sales dialogs. Through the past ten years, I have used a large part of my working time on training sales professionals in different sales and communication aspects. I find it useful to manage expectation in all aspects of life, especially in business. One of the worst thing I know is going into a meeting without an agenda, not knowing what to expect, what will the content be, what is expected of me in the meeting and what is the expected outcome of the meeting. But most essential; why is the meeting important for me, why is it worth my time joining the meeting?Therefore, I strive, in all my books, to explain straightforwardly why you should spend your time reading it. What ́s in it for you.The book will help you: -Create a bond between you and your prospect from the very beginning of each call. Ensuring your prospects feel comfortable opening up to you.-Create a clear structure in your call. This makes it easier for you and the prospect to remember what has been talked about and agreed. A good structure also makes your prospect feel comfortable and secure. You will be able to show you are a professional counterpart.-Uncover the essential information that can create a quick and productive sale. Learn what questions reveal the real buying motivations. Ask the right question to get the right answer. By avoiding assumptions, there will be no misunderstanding with the prospect.-Identify your prospects personality types, to structure your conversations and increase the chances of a successful outcome.-Identify which motivational factors move your prospect, adjust your conversation to the individual and increase your success rate.-Translate features to benefits, learn what kind of benefits work better for the individual prospects.-Navigate the complexity of a B2B negotiation, and ensure the best possible outcome of any negotiation situation.-Understand what closing technique to use, ensuring an efficient closure to your sales.-Create broad insights into many aspects of professional sales, based on examples from the IT world.

B2B Sales Top Tips Guidebook

Author : Jim Irving
Publisher : eBook Partnership
Page : 224 pages
File Size : 49,9 Mb
Release : 2021-11-15
Category : Business & Economics
ISBN : 9781839784217

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B2B Sales Top Tips Guidebook by Jim Irving Pdf

"e;In today's hyper-competitive B2B selling environment, it is imperative for salespeople to keep learning, thriving and adapting to the rapid changes around them. This book, from Jim and 26 other specialist contributors delivers true value to your sales efforts. Choose a subject and learn from a real domain specialist. A great concept - absolutely thrilled to be involved."e; Larry Levine - Author of Selling from the Heart This book goes right to the core of B2B sales. Following on from the worldwide success of his first two books, Jim has collaborated with 26 thought leaders and friends to create a unique book. Each contributor adds a single chapter on their experience or expertise, focused on one specific subject. Jim has even included chapters written by those who buy from B2B salespeople, which deliver further great insight."e;My pal Jim has done it again! His first book on B2B Selling won a worldwide award. His second, on B2B leadership, gained critical acclaim. His third book is unique. He delivers more of his great advice on B2B sales. He has then also partnered with 26 others - authors (including me), procurement specialists, coaches and respected friends who each added a chapter, to create something very special. With a grand total of over 740 years experience in these pages, The B2B Sales Top Tips Guidebook will deliver wisdom directly to you!"e; Alison Edgar MBE - Author, Speaker, Entrepreneur"e;The chapters cover a broad range of B2B sales topics, including researching before calling, questioning skills, handling objections, becoming more collaborative, adding value, listening to your customers, leading with integrity, negotiation and many others. There are also chapters on attitude, the psychology of sales and even 'Lazy Pigeons'! These 26 guest chapters are full of advice, experience and wisdom designed to help you succeed. And Jim also adds another 10 chapters, building on the success of his first two books, to further cement and support your learning. "e;In this book, Jim has collaborated with some of the best sales coaches, trainers, mentors, friends and experts to share with you the needed SKILLS + TOOLS + KNOWLEDGE to successfully sell in this new hybrid world. If you are in B2B sales, this book is a must-read!"e; Rick Denley - Your Transformational Growth CoachLook online at the reviews for Jim's first two books - The B2B Selling Guidebook and The B2B Leaders Guidebook. Each has received only 5* reviews and powerful supporting comments from experts, coaches and professional bodies. Imagine having access to world-class skills learning from 27 experienced practitioners. Now imagine what that experience and knowledge could do for you...

The Challenger Sale

Author : Matthew Dixon,Brent Adamson
Publisher : Penguin
Page : 240 pages
File Size : 51,5 Mb
Release : 2011-11-10
Category : Business & Economics
ISBN : 9781101545898

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The Challenger Sale by Matthew Dixon,Brent Adamson Pdf

What's the secret to sales success? If you're like most business leaders, you'd say it's fundamentally about relationships-and you'd be wrong. The best salespeople don't just build relationships with customers. They challenge them. The need to understand what top-performing reps are doing that their average performing colleagues are not drove Matthew Dixon, Brent Adamson, and their colleagues at Corporate Executive Board to investigate the skills, behaviors, knowledge, and attitudes that matter most for high performance. And what they discovered may be the biggest shock to conventional sales wisdom in decades. Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. The authors' study found that every sales rep in the world falls into one of five distinct profiles, and while all of these types of reps can deliver average sales performance, only one-the Challenger- delivers consistently high performance. Instead of bludgeoning customers with endless facts and features about their company and products, Challengers approach customers with unique insights about how they can save or make money. They tailor their sales message to the customer's specific needs and objectives. Rather than acquiescing to the customer's every demand or objection, they are assertive, pushing back when necessary and taking control of the sale. The things that make Challengers unique are replicable and teachable to the average sales rep. Once you understand how to identify the Challengers in your organization, you can model their approach and embed it throughout your sales force. The authors explain how almost any average-performing rep, once equipped with the right tools, can successfully reframe customers' expectations and deliver a distinctive purchase experience that drives higher levels of customer loyalty and, ultimately, greater growth.

Quick Sales Tips–Practical Advice, in Bite Sized Pieces!

Author : Susan A. Enns,Robert J. Weese
Publisher : B2B Sales Connections Inc.
Page : 30 pages
File Size : 53,7 Mb
Release : 2013-03-01
Category : Business & Economics
ISBN : 9781301489510

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Quick Sales Tips–Practical Advice, in Bite Sized Pieces! by Susan A. Enns,Robert J. Weese Pdf

"Quick Sales Tips" is a collection of little ideas to help you realize your sales potential. Simply put, this is practical advice, in bit sized pieces. Whether you are an entrepreneur marketing your own products and services, or a direct sales representative servicing your assigned sales territory, this book will improve your skills so you will sell more. They are in no particular order, just a random collection of over 100 tips to help you achieve your sales potential. When we started the company, B2B Sales Connections, a number of years ago, we realized that one of the best ways to improve people’s sales skills was to distribute a monthly sales newsletter filled with sales tips, techniques, and best practices. The glowing feedback we received from the readers of "AIM HIGHER" was overwhelming and our subscriber quickly grew, as it continues to do so today. One of the most popular sections of the newsletter has always been our monthly quick sales tip, dating all the way back to our first edition. It was when one subscriber wrote us and said, “... if sales folks would follow your "sales tip of the month" every day...their life would change” we decided to put all our best tips in one place and the idea for this book was born. "Quick Sales Tips" is based on over 50 years of successful B2B sales and sales management expertise. It is a collection of our own personal sales techniques, as well as other successful sales professionals we have been lucky enough to work with over the years. They are in no particular order, just a random collection of over 100 tips to help you achieve your sales potential. We hope you find them as influential on the success of your career as our newsletter subscribers have found them to be. When you retire and look back on your career, you will realize it was the small improvements to your skills and techniques you made over the years that made the most difference on your overall success. After all as Alan Weiss once said, Improve by 1 percent a day, and in just seventy days, you're twice as good." Aim higher!

B2B Sales Mentors

Author : Scott Ingram
Publisher : Unknown
Page : 108 pages
File Size : 44,7 Mb
Release : 2019-04-02
Category : Electronic
ISBN : 0990605973

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B2B Sales Mentors by Scott Ingram Pdf

B2B Sales Mentors - 20 Stories from 20 Top 1% Sales Professionals is a curated collection of timeless lessons from practicing sales professionals. You'll find inspiring ideas around mindset, goal setting techniques, creative prospecting tips, sales processes used to close mega deals and other practical processes to help you improve!

B2B Marketing Strategy

Author : Heidi Taylor
Publisher : Kogan Page Publishers
Page : 217 pages
File Size : 50,9 Mb
Release : 2017-12-03
Category : Business & Economics
ISBN : 9780749481070

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B2B Marketing Strategy by Heidi Taylor Pdf

B2B marketing is functioning in an increasingly fast-paced and complex business landscape, with a wealth of new technologies, tools and channels, and where customers are more in control of the buying process than ever before. With the imperative to become 'digital', B2B marketers have become consumed by the marketing activity itself - the tactics - instead of the outcomes marketers want and need to achieve for customers and businesses. B2B Marketing Strategy provides fresh insight into the challenges marketers are facing in such an environment and offers a new framework for developing B2B marketing strategy and plans. Written by an internationally recognised and award winning senior marketing strategist, B2B Marketing Strategy is a thought-provoking and comprehensive exploration of the state of B2B marketing. Expertly examined, this book will challenge the perspective of B2B marketers by confronting and refuting the many fallacies that currently dominate the industry. Filled with real-world case studies and practical, actionable insights, B2B Marketing Strategy takes the reader through three phases of thinking, doing and being different in order to make B2B marketing memorable in the hearts and minds of customers, creating lasting customer engagement.

Sellosophy

Author : Ariel Feder
Publisher : Altshuler & Company Press
Page : 182 pages
File Size : 53,6 Mb
Release : 2020-11-10
Category : Electronic
ISBN : 9655992675

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Sellosophy by Ariel Feder Pdf

It is NOT about "Go and Sell" motivation, 100 closing techniques or cold calling scripts. It is a book for professionals developing a deep understanding of sales and business development. Sellosophy integrates the philosophical ideas of great minds into practical sales management models. I wrote this book especially for corporate managers, business developers, business owners, distributions managers and sales professionals. We know that sales tactics and motivationalpeeches don't hold their effect for more than a month. In the long run, only professionals who develop a practical vision about their business will be successful. It helps them overcome crises, uncertainties, and competition. Their vision leads their teams to new wins in an ever-changing environment. This book is an intellectual journey to develop your practical vision of the six fundamentals of sales management: - Business Development in New Markets - Recruiting Sales Managers and Business Partners - Motivation of Salespeople and Business Partners - Account Management Strategy - Developing a Local Professional Community of Customers - Efficiency and Antifragility for Sales Organizations

How to Boom B2B Sales

Author : Carmit Yadin
Publisher : Archway Publishing
Page : 137 pages
File Size : 42,5 Mb
Release : 2015-01-15
Category : Business & Economics
ISBN : 9781480812277

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How to Boom B2B Sales by Carmit Yadin Pdf

"This book provides useful information in a clear and elegant form. Highly recommend to anyone looking for ways to develop and improve sales skills." A. Migdal an Author and Entrepreneur "I find this book very refreshing and well written. It has great approaches and proper key point for sales people to use on a day to day sales activities." M. Lovovsky, Sales Leader and Executive. "Carmit Yadin does a great job of capturing practices that work and practices that don't in the real world. " C.Jones. Founder and CEO The best salespeople in the corporate and B2B worlds share similar qualities and skills, and if you want to join them, you'll need to study their methods. That's not always easy in the cutthroat world of sales, where competition between companies and within organizations complicates the process. Fortunately, this guidebook-the first one in the How to Boom series-helps you cultivate the right relationships with the right people. Carmit Yadin, a veteran marketer who has worked primarily with multinational companies, delivers practical tools and advice to make B2B sales simple and doable. Learn how to: focus on the customer's financial results-not your own; break your sales process into small bites; create a pool of B2B sales leads; qualify and follow up with potential customers; generate more sales through social media. Each chapter includes a helpful summary with bullet points reiterating main themes. After reading this guide, you'll want to get future books in the series, which will focus on marketing and social media for B2B professionals. Whether you're just starting your career in sales or are a seasoned professional, you'll discover best practices to help close more deals with How to Boom B2B Sales.

The B2B Selling Guidebook

Author : Jim Irving
Publisher : Unknown
Page : 156 pages
File Size : 46,5 Mb
Release : 2020-02-06
Category : Electronic
ISBN : 1672330955

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The B2B Selling Guidebook by Jim Irving Pdf

The B2B Selling Guidebook is a practical, concise, easy to read guide to Business to Business selling. The author has utilized the most important lessons he has learned in a successful career now exceeding 43 years in B2B and high end 'Enterprise' sales and sales leadership roles. He sets these lessons out for you to quickly and easily understand, without going through the pain he had to experience in learning them! With real examples taken directly from his career; from the earliest stages all the way to senior corporate executive and Managing Director/CEO roles, The B2B Selling Guidebook delivers superb insights into the reality of selling (and business generally) that can be applied immediately. Are you new to B2B Selling? Or highly experienced and wanting a powerful refresh? Or just interested in the reality of the world of commercial business? Then this is the book for you...Sell Better - Sell Faster - Sell MoreIf you are looking for a heavy textbook on selling from an academic perspective you are in the wrong place! This is a light and simple guide to the most important tools, techniques and approaches to help ensure greater success in B2B selling - and in life. The B2B Selling Guidebook will also be useful to anyone whose work touches on the world of sales - for example, marketing, PR, 'C' Suite executives, procurement, legal, admin and finance professionals.The format is incredibly simple. Each chapter introduces a concept. Real-life anecdotes showing the technique, issue or approach are then given. Finally, a short summary of how to best apply that principle is then added. These real stories are enlightening, clear and powerful. Adopting these proven tools, techniques, attitude and processes will help you to become more professional and successful.The author has delivered value in many different market sectors, from Finance to Manufacturing, to Life Sciences, to High-tech and the Professions. He has also worked in many countries around the world. He has successfully sold high-value capital goods, enterprise software, support services, and consulting projects. His experience can help you to improve your performance.Some comments on the author and on The B2B Selling Guidebook -"The selling process offers a peep-hole into the human condition. In this book, Jim helps the salesperson see reality, develop insights and then, most of all, add long-term value to the client-supplier relationship."Bob Bishop, former Chairman & CEO, Silicon Graphics, Inc."His no-frills, straightforward and ethical approach to building a world-class sales organization is something to this day that I not only admire, but also strive to emulate."David Rode. Former Senior Vice President, International Operations, Information Builders (IBI)"A key objective for any company is revenue growth. Jim Irving has a long track record of making a real difference where it matters most - the bottom line."Jim Green, CEO and Co-Founder, Spartan Solutions"Jim is a seasoned sales leader with a proven track record of success in multiple channels and business models. His leadership and motivation skills elevate the productivity of his teams resulting in consistently exceeded goals. He is respected by his customers, team, peers, and senior management team."Greg Goelz, President and CEO, Smart Locus Inc, California."Jim is a natural sales leader, able to instantly command attention and respect from both his sales team and prospective clients. He has a relaxed and friendly approach which puts customers at ease and gains their trust. This, coupled with a keen commercial drive, enables him to identify opportunity, develop winning sales arguments and effectively manage the sales process..."Ian Baxter, Vice President - NetDimensionsLearn more at www.b2bsellingguidebook.com

Ask The Sales Coach-Practical Answers to the Questions Sales People Ask Most

Author : Susan A. Enns
Publisher : B2B Sales Connections Inc.
Page : 78 pages
File Size : 47,7 Mb
Release : 2019-02-20
Category : Business & Economics
ISBN : 9781370297658

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Ask The Sales Coach-Practical Answers to the Questions Sales People Ask Most by Susan A. Enns Pdf

Contrary to the popular belief, sales people don’t rely on “the gift of the gab” to be successful. Actually, the opposite is true. The best sales professionals spend far more time asking and listening than they do talking and selling. They ask questions of their customers; they ask questions of their colleagues, and they ask questions of their managers. If Oxford defines curiosity as the strong desire to know or learn something, then by that definition, sales people are curious by nature. In fact, that’s how sales professionals learn to be professional in the first place. This is a collection of practical answers to questions sales people ask most. Written by Susan A. Enns, a professional sales coach with a proven track record of sales excellence over her 30 plus year career. Her accomplishments include consecutively being the top sales rep in Canada, managing the top sales branch, and achieving outstanding sales growth in a national channel sales organization. She has written several books about sales and sales management and has created numerous automated sales tools. Her work has been published in several locations numerous times and has sold on five separate continents. As such, over the years, Susan has been asked many questions by many sales people. After a while, she saw that sales people, regardless of their experience, the products they sell, the industries in which they operate, or the countries where they sell, all share similar curiosities. In other words, although the wording may be different when asked in an email or when asked in person, sales people all ask the same questions, the most common of which are answered in this ebook. As the old saying goes, the only stupid questions are the ones unasked. As a sales professional, you should never be afraid to “Ask the Sales Coach” because you will learn so much from the answers! - "Susan really knows the selling world. She's honest, articulate, bright, giving, highly competent, personable and a top professional. Welcome her. It's the right thing to do." - "Our company hired Susan as our sales coach. She has helped me make more appointments, close more deals and make more money. The 3 most important concepts in sales. I would recommend any sales force hire her to help boost business sales". - "Susan ...understands the sales process intimately and is able to create a management process around it that drives sales people to accomplish their goals." - "Susan knows her stuff. She brings many years of great sales experience and success to anyone who wished to improve their skills in sales. She is very personable, and is not afraid to tell it like it is. I would recommend anyone (and I have) to Susan, her website, her books if you want to become a better sales person." - “Thanks for the training… I made my quota this year in May!”