Beyond Satisfaction

Author : Breanne Dyck
Publisher : Createspace Independent Publishing Platform
Page : 0 pages
File Size : 42,6 Mb
Release : 2016-10-20
Category : Electronic
ISBN : 1539186520

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Beyond Satisfaction by Breanne Dyck Pdf

"Breanne always provides clear and specific help for customer experiences that exceeds what I could create on my own. She truly is a course design rockstar." - Chris Guillebeau, NYT Bestselling Author, The $100 Startup ``Breanne's powerful blend of learning strategies and their application to the online marketplace has completely changed my business. If you're ready to build your next highly profitable online course, program or workshop but don't want to settle for less-than-transformational results, you need to read `Beyond Satisfaction'.'' - Tara Gentile, Creator of Quiet Power Strategy(r) Every day, inboxes the world 'round are inundated with emails from authors, marketers, podcasters and bloggers all talking about one thing: online courses. Email after email from every corner of the online world, extolling the virtues of getting into the online teaching game, exclaiming that online courses are the perfect solution for scaling and growing a business. As the tidal wave of online courses gains speed and volume, simply having a course is that satisfies customers is no longer good enough. If your business is to grow and thrive, you need to create transformational learning experiences that delight customers. That's where Beyond Satisfaction comes in. In Beyond Satisfaction, you'll discover the underlying principles of transformative learning. With extensive case studies and action steps, you'll be able to easily apply the principles to your own courses and programs. No longer will you have to wonder what it takes to create the transformational online course, workshop or program you've been dreaming of. With Beyond Satisfaction, you get a playbook for creating a course that truly gets results. If you-or your customers-are getting jaded about the online course marketplace, this book is for you. If you're just getting started with online training and want to create something remarkable, this is for you. If you want to maximize your impact and make a dent in the world, this book is for you. It's time to go Beyond Satisfaction.

Author : Francis P. Noe,Muzaffer Uysal,Vincent P. Magnini
Publisher : Routledge
Page : 204 pages
File Size : 45,9 Mb
Release : 2010-10-04
Category : Business & Economics
ISBN : 9781136975981

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Tourist Customer Service Satisfaction by Francis P. Noe,Muzaffer Uysal,Vincent P. Magnini Pdf

Customer satisfaction and loyalty in the tourism sector is highly dependent upon the behaviours of front-line service providers. Service is about people, how they relate to one another, fulfill each other’s needs and ultimately care for each other. Yet surprisingly there are few or any books which focus on the detailed specifics of the social exchange and interaction between the service provider and customer. Tourist Customer Service Satisfaction fully explores this relationship by defining the specific kind of verbal and non-verbal messages needed for successful exchanges, outlining how the service provider ought to behave & cope in a situation as well as detailing positive approaches that enhance a service provider’s role performance. The book uses encounter theory to examine the customer – provider relationship as well as drawing on current research and theories from hospitality, tourism, management, psychology bodies of literature. In doing so the book offers important insight into how employee – centric competitive advantage in this sector can be achieved in various markets. This book is unique in its approach by focusing on the specifics of the social exchange and interaction between the service provider and customer. It therefore offers a novel synthesis of knowledge on service satisfaction in the tourism sector which will serve as valuable pedagogical and research reference for students and academics interested in hospitality and tourism.

Author : Richard L. Oliver
Publisher : Routledge
Page : 544 pages
File Size : 54,8 Mb
Release : 2014-12-18
Category : Business & Economics
ISBN : 9781317460220

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Satisfaction: A Behavioral Perspective on the Consumer by Richard L. Oliver Pdf

Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all consumables - product or service.Author Richard L. Oliver traces the history of consumer satisfaction from its earliest roots, and brings together the very latest thinking on the consequences of satisfying (or not satisfying) a firm's customers. He describes today's best practices in business, and broadens the determinants of satisfaction to include needs, quality, fairness, and regret ('what might have been').The book culminates in Oliver's detailed model of consumption processing and his satisfaction measurement scale. The text concludes with a section on the long-term effects of satisfaction, and why an understanding of satisfaction psychology is vitally important to top management.

Author : Chris Denove,James Power
Publisher : Penguin
Page : 292 pages
File Size : 54,9 Mb
Release : 2007-06-26
Category : Business & Economics
ISBN : 159184164X

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Satisfaction by Chris Denove,James Power Pdf

The ultimate guide to customer satisfaction, from the people who understand it better than anyone For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the company's senior executives, Chris Denove and James D. Power IV, unlock the vault on decades of closely guarded research data?and insights previously available only to the firm's clients. This is the first book that really explains how great companies like Lexus, UPS, JetBlue, and Enterprise Rent-A-Car get it right, delivering consistently high customer satisfaction and translating it into profitable growth. It will teach you, for instance, how to: -Understand the financial link between satisfaction and profits -Turn customers who are simply ?satisfied? into vocal advocates - Empower frontline employees to do the right thing - Use problem resolution as an opportunity to make new fans Satisfaction offers advice for companies large or small, for product manufacturers, service providers, and retailers alike. It delivers not just a stockpile of customer research, but a road map to developing specific policies and processes. It also tells fascinating stories of companies that don't just talk the talk, but walk the walk every day—and of other companies that ignored the voice of the customer, with dire consequences.

Author : Dr Dipamitra
Publisher : Archers & Elevators Publishing House
Page : 87 pages
File Size : 50,7 Mb
Release : 2024-06-28
Category : Antiques & Collectibles
ISBN : 9789390996513

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SATISFACTION INDEX OF THE EMPLOYEES AND PASSENGERS OF INDIAN AIRLINES by Dr Dipamitra Pdf

Author : Matthew Kelly
Publisher : Penguin
Page : 160 pages
File Size : 43,9 Mb
Release : 2011-09-15
Category : Self-Help
ISBN : 9781101544280

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Off Balance by Matthew Kelly Pdf

The prescriptive follow-up to the New York Times bestseller The Dream Manager. One of the major issues in our lives today is work-life balance. Everyone wants it; no one has it. But Matthew Kelly believes that work- life balance was a mistake from the start. Because we don't really want balance. We want satisfaction. Kelly lays out the system he uses with his clients, his team, and himself to find deep, long-term satisfaction both personally and professionally. He introduces us to the three philosophies of our age that are dragging us down. He shows us how to cultivate the energy that will give us enough battery power for everything we need and want to do. And finally, in five clear steps, he shows us how to use his Personal & Professional Satisfaction System to establish and honor our biggest priorities, even if we spend a lot more time on some of the lesser ones.

Author : Keki R. Bhote
Publisher : Amacom Books
Page : 148 pages
File Size : 55,9 Mb
Release : 1996
Category : Business & Economics
ISBN : 0814423620

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Beyond Customer Satisfaction to Customer Loyalty by Keki R. Bhote Pdf

This is part of a series of AMA management briefings which provide concise reports on current trends for professionals. It considers the question of customer satisfaction and customer loyalty, showing how to maximize profitability.

Author : Terry G. Vavra
Publisher : Quality Press
Page : 509 pages
File Size : 44,6 Mb
Release : 2001-09-25
Category : Business & Economics
ISBN : 9780873898300

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Improving Your Measurement of Customer Satisfaction by Terry G. Vavra Pdf

Since more and more attention is being focused on customer value management, it's important to have a resource that synthesizes many bodies of research about how to obtain and interpret customer satisfaction data. It also provides the rationale, identifies opportunities, and suggests specific programs to improve the measurement of customer satisfaction in your organization.!--nl--Serving as a single reference for customer satisfaction measurement technology, this book describes and teaches the five critical skills that should be part of each of your projects. *Sampling/customer-participant selection Questionnaire design *Interviewing/survey administration *Data analysis *Quality function deployment-building action plans This book is an ideal follow-up and companion to the book by Bob E. Hayes, Measuring Customer Satisfaction. Contents: The Philosophy of Customer Satisfaction, Gaining Access to Customers, Identifying Key Measurement Issues, Designing the Questionnaire, Collecting Satisfaction Data, The Data Cube-A New Way to Look at CSM Data Analysis, Basic Tools of CSM Analysis, Reporting Basics-A Graphical Approach, Monitoring Changes in Importance, How to Achieve "Buy-In" of Results Globalizing Satisfaction Measurement

Author : Dr Ashok Kumar Katta Dr Ch Bala Nageswara Rao
Publisher : Archers & Elevators Publishing House
Page : 128 pages
File Size : 46,5 Mb
Release : 2024-06-28
Category : Antiques & Collectibles
ISBN : 9789386501288

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Job Satisfaction of Employees in Indian Railways by Dr Ashok Kumar Katta Dr Ch Bala Nageswara Rao Pdf

Author : Nigel Hill,Greg Roche,Rachel Allen
Publisher : The Leadership Factor
Page : 322 pages
File Size : 52,9 Mb
Release : 2007
Category : Consumer satisfaction
ISBN : 9780955416118

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Customer Satisfaction by Nigel Hill,Greg Roche,Rachel Allen Pdf

This book does a tremendous job of bringing to life customer satisfaction and its significance to modern businesses. The numerous examples contained within the book's pages have proved a fresh and continuous source of inspiration and expertise as I work with my organisation in helping them understand why we should do what matters most to our customers and the lasting effect such actions will have on both our customer loyalty and retention. The authors are to be commended.

Author : R.M. McNealy
Publisher : Springer Science & Business Media
Page : 218 pages
File Size : 55,7 Mb
Release : 1994-09-30
Category : Technology & Engineering
ISBN : 0412589206

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Making Customer Satisfaction Happen by R.M. McNealy Pdf

This book provides the focus for an organisation's Total Quality Management process; the achievement of `world-class' customer satisfaction. The book draws exclusively from actual case studies of world leading companies.

Author : Fred Luthans,Carolyn M. Youssef-Morgan,Bruce J. Avolio
Publisher : Oxford University Press
Page : 248 pages
File Size : 40,5 Mb
Release : 2015-02-23
Category : Psychology
ISBN : 9780199316496

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Psychological Capital and Beyond by Fred Luthans,Carolyn M. Youssef-Morgan,Bruce J. Avolio Pdf

Although there are as many answers to the question of how organizations can gain competitive advantage in today's global economy as there are books and experts, one lesson seems very clear: traditional answers and resources are no longer sufficient. This seminal book offers not only an answer regarding how to gain competitive advantage through people, but also a brand new, untapped human resource--psychological capital, or simply PsyCap. Generated from both the positive-psychology movement and the authors' pioneering work on positive organizational behavior, PsyCap is a rigorous concept: to be included in PsyCap, a given positive construct must be based on theory, research, and valid measurement, must be open to development, and must have measurable performance impact. The positive constructs that have been determined to best meet these PsyCap criteria--efficacy (confidence), hope, optimism, and resiliency--are covered in separate chapters in Psychological Capital and Beyond. Following an exploration of other potential positive constructs such as creativity, wisdom, well-being, flow, humor, gratitude, forgiveness, emotional intelligence, spirituality, authenticity, and courage, the authors summarize the research demonstrating the performance impact of PsyCap. They go on to provide the PsyCap Questionnaire (PCQ) as a measurement tool, and the PsyCap Intervention (PCI) as a development aid. Psychological Capital and Beyond provides theory, research, measurements, and methods of application for psychological capital, a resource that can be developed and sustained for competitive advantage. Each copy includes a complimentary PsyCap online self-assessment.

Author : Joshua D. Schendel
Publisher : BRILL
Page : 224 pages
File Size : 50,9 Mb
Release : 2022-10-04
Category : Religion
ISBN : 9789004520868

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The Necessity of Christ’s Satisfaction by Joshua D. Schendel Pdf

Could God have saved fallen humanity in some other way than by Christ’s satisfaction? This study explores this hotly contested question among the seventeenth-century Reformed orthodox discussions by an analysis of the representative Reformed theologians, William Twisse and John Owen.

Author : William O'Donohue,Alexandros Maragakis
Publisher : Springer
Page : 258 pages
File Size : 52,8 Mb
Release : 2015-10-23
Category : Psychology
ISBN : 9783319190365

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Integrated Primary and Behavioral Care by William O'Donohue,Alexandros Maragakis Pdf

This timely analysis spotlights the concepts and possibilities of the Patient-Centered Medical Home for bringing mental health and other specialties into primary care. Overview chapters present the Patient-Centered Medical Home model, emphasizing how such systems are organized to solve widespread problems with accessibility, affordability, efficiency, and safety. Practitioner roles, boundaries, and opportunities plus applications are clarified, as well as staffing, financial, and technological challenges. And the section on applications describe care models for special populations, such as comprehensive services to the seriously mentally ill and behavioral services to patients with chronic health conditions. Included in the coverage: Integrated care and specialty behavioral health care in the patient-centered medical home. Training the behavioral health workforce for the patient-centered medical home. The importance of stepped care protocols for the redesign of behavioral health care in patient-centered medical homes. Depression management in the medical home. Treating obesity in a primary care setting. Integrating behavioral health in the pediatric medical home. For health and clinical psychologists, primary care and family physicians, and public health professionals, Integrated Primary and Behavioral Care represents the potential for an exciting new frontier in primary care reform.

Author : Akel, Gökhan
Publisher : IGI Global
Page : 596 pages
File Size : 50,7 Mb
Release : 2022-06-24
Category : Business & Economics
ISBN : 9781668443828

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Handbook of Research on Interdisciplinary Reflections of Contemporary Experiential Marketing Practices by Akel, Gökhan Pdf

Technology has brought many innovations and changes in experiential design and experiential products and services. The digital transformations brought about by technology have led to problem-solving, creative functioning, and unique improvements along with experiences. Human-digital experience interaction prevails in many areas of modern society, and in order to evaluate this interaction, a more balanced understanding of digital and experience processes is required. The Handbook of Research on Interdisciplinary Reflections of Contemporary Experiential Marketing Practices discusses innovative research on experiential marketing and evaluates the interdisciplinary reflections of practices from different perspectives. The book also explores how the concept of experience is developed, managed, and marketed according to current consumer needs and motivations. Covering critical topics such as experience economy and tourism experience management, this reference work is ideal for managers, marketers, hospitality professionals, academicians, practitioners, scholars, researchers, instructors, and students.