Co Production In The Public Sector

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Co-production in the Public Sector

Mariagrazia Fugini,Enrico Bracci,Mariafrancesca Sicilia
Co production in the Public Sector Book PDF

Author : Mariagrazia Fugini,Enrico Bracci,Mariafrancesca Sicilia
Publisher : Springer
Page : 139 pages
File Size : 50,8 Mb
Release : 2016-06-27
Category : Computers
ISBN : 9783319305585

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Co-production in the Public Sector by Mariagrazia Fugini,Enrico Bracci,Mariafrancesca Sicilia Pdf

This book examines the various ways in which co-production can contribute to the creation, design, and delivery of public services, namely by engaging the expertise of users and their networks, by promoting public services that are better targeted and more responsive to users, by cutting costs against the background of austerity in public finance, by creating a synergy between government and civil society that will impact positively on social capital, and by addressing the challenges resulting from growing democratic and citizenship deficits. Particular attention is paid to local government and the health and social care sector. After definition of the concept of co-production, the critical issues which arise when public services are co-produced are discussed. Various experiences of co-production are presented and analyzed with a view to highlighting why, how, and with what effect public service co-production may be implemented. Individual chapters focus on the impact of co-production in making cities smarter and the use of ICT in supporting co-production of public services. The book will be of relevance to a wide readership, from students to academics and professionals interested or engaged in public service management.

Co-Production and Public Service Management

Victor Pestoff
Co Production and Public Service Management Book PDF

Author : Victor Pestoff
Publisher : Routledge
Page : 204 pages
File Size : 46,5 Mb
Release : 2018-10-03
Category : Business & Economics
ISBN : 9781351059664

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Co-Production and Public Service Management by Victor Pestoff Pdf

This volume compiles a dozen essays, by one of the most prolific proponents of co-production as a solution for many of the challenges facing public services and democratic governance at the outset of the 21st Century. Co-production is considered a partnership between citizens and public service providers that is essential for meeting a growing number of social challenges, since neither the government nor citizens can solve them on their own. These challenges include, among other things, improving the efficiency and effectiveness of public services in times of financial strain; increasing the legitimacy of the public sector after decades of questioning its ability with the spread of New Public Management; promoting social integration and cultural pluralism in increasingly diverse societies when millions of refugees and immigrants are on the move; tackling the threat of burgeoning populism following the rise of anti-immigrant and anti-global parties in many countries in recent years; and finally, finding viable solutions for meeting the growing needs of aging populations in many parts of the world. This volume addresses issues related to the successful development and implementation of a policy shift toward greater citizen participation in the design and delivery of the services they depend on in their daily lives and greater citizen involvement in resolving these tenacious problems, facilitated by the active support of governments across the globe. Moreover, it explores participatory public service management that empowers the front-line staff providing public services. Together with users/citizens they can insure the democratic governance of public service provision.

Engaging Public Sector Clients

John Alford
Engaging Public Sector Clients Book PDF

Author : John Alford
Publisher : Springer
Page : 261 pages
File Size : 42,8 Mb
Release : 2009-04-08
Category : Political Science
ISBN : 9780230235816

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Engaging Public Sector Clients by John Alford Pdf

Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

The Co-production of Public Services

Denita Cepiku,Marta Marsilio,Mariafrancesca Sicilia,Milena Vainieri
The Co production of Public Services Book PDF

Author : Denita Cepiku,Marta Marsilio,Mariafrancesca Sicilia,Milena Vainieri
Publisher : Springer Nature
Page : 154 pages
File Size : 51,9 Mb
Release : 2020-11-30
Category : Business & Economics
ISBN : 9783030607104

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The Co-production of Public Services by Denita Cepiku,Marta Marsilio,Mariafrancesca Sicilia,Milena Vainieri Pdf

"This book provides an excellent guide to the current literature on co-production, with especially valuable attention to its management and evaluation. By highlighting the lessons from co-production in the private sector, the authors give very useful and timely new insights into how co-production can contribute to public services and help to improve public value.”— Tony Bovaird, Professor of Public Management and Policy (Emeritus), University of Birmingham, UK ​Coproduction covers the practice in which state actors (for example, government agents) and lay actors (for example, members of the public) work together in any phase of the public service cycle. In the past two decades, the literature of coproduction has grown swiftly, but in a fragmented manner. Thus, this book systematizes the literature on coproduction into a comprehensive framework that tackles activation, management and evaluation, illustrated through empirical examples. It adopts a multi-disciplinary approach, analyzing literature streams such as public administration and policy, public management, business management, and marketing, among others. /div It will be invaluable reading for academics working on coproduction, public management, and business management.

Co-Production and Co-Creation

Taco Brandsen,Bram Verschuere,Trui Steen
Co Production and Co Creation Book PDF

Author : Taco Brandsen,Bram Verschuere,Trui Steen
Publisher : Routledge
Page : 291 pages
File Size : 47,5 Mb
Release : 2018-03-15
Category : Business & Economics
ISBN : 9781351792561

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Co-Production and Co-Creation by Taco Brandsen,Bram Verschuere,Trui Steen Pdf

Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society. "Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.

Co-Production of Public Services and Outcomes

Elke Loeffler
Co Production of Public Services and Outcomes Book PDF

Author : Elke Loeffler
Publisher : Springer Nature
Page : 455 pages
File Size : 47,5 Mb
Release : 2020-10-03
Category : Political Science
ISBN : 9783030555092

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Co-Production of Public Services and Outcomes by Elke Loeffler Pdf

This book examines user and community co-production of public services and outcomes, currently one of the most discussed topics in the field of public management and policy. It considers co-production in a wide range of public services, with particular emphasis on health, social care and community safety, illustrated through international case studies in many of the chapters. This book draws on both quantitative and qualitative empirical research studies on co-production, and on the Governance International database of more than 70 international co-production case studies, most of which have been republished by the OECD. Academically rigorous and systematically evidence-based, the book incorporates many insights which have arisen from the extensive range of research projects and executive training programmes in co-production undertaken by the author. Written in a style which is easy and enjoyable to read, the book gives readers, both academics and practitioners, the opportunity to develop a creative understanding of the essence and implications of co-production.

New Public Governance, the Third Sector, and Co-Production

Victor Pestoff,Taco Brandsen,Bram Verschuere
New Public Governance the Third Sector and Co Production Book PDF

Author : Victor Pestoff,Taco Brandsen,Bram Verschuere
Publisher : Routledge
Page : 424 pages
File Size : 50,8 Mb
Release : 2013-06-19
Category : Business & Economics
ISBN : 9781136518850

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New Public Governance, the Third Sector, and Co-Production by Victor Pestoff,Taco Brandsen,Bram Verschuere Pdf

In recent years public management research in a variety of disciplines has paid increasing attention to the role of citizens and the third sector in the provision of public services. Several of these efforts have employed the concept of co-production to better understand and explain this trend. This book aims to go further by systematizing the growing body of academic papers and reports that focus on various aspects of co-production and its potential contribution to new public governance. It has an interdisciplinary focus that makes a unique contribution to the body of knowledge in this field, at the cross-roads of a number of disciplines - including business administration, policy studies, political science, public management, sociology, third sector studies, etc. The unique presentation of them together in this volume both allows for comparing and contrasting these different perspectives and for potential theoretical collaboration and development. More particularly, this volume addresses the following concerns: What is the nature of co-production and what challenges does it face? How can we conceptualize the concept of co-production? How does co-production works in practice? How does co-production unfold in reality? What can be the effects of co-production? And more specific, firstly, how can co-production contribute to service quality and service management in public services, and secondly, what is the input of co-production on growing citizen involvement and development of participative democracy?

Processual Perspectives on the Co-Production Turn in Public Sector Organizations

Anja Thomassen,Julie Borup Jensen
Processual Perspectives on the Co Production Turn in Public Sector Organizations Book PDF

Author : Anja Thomassen,Julie Borup Jensen
Publisher : Unknown
Page : 128 pages
File Size : 52,9 Mb
Release : 2020-09
Category : Organizational change
ISBN : 1799858855

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Processual Perspectives on the Co-Production Turn in Public Sector Organizations by Anja Thomassen,Julie Borup Jensen Pdf

"The book addresses a new term, "the co-production turn" in public sector organisations and introduces New Public Governance (NPG) as a meta concept encompassing collaborative approaches to welfare production in public sector organisations, providing an alternative to New Public Management (NPM), which has influenced the Western public sectors in the previous two-three decades"--

The Handbook of Public Sector Communication

Vilma Luoma-aho,María José Canel
The Handbook of Public Sector Communication Book PDF

Author : Vilma Luoma-aho,María José Canel
Publisher : John Wiley & Sons
Page : 517 pages
File Size : 52,6 Mb
Release : 2020-03-24
Category : Language Arts & Disciplines
ISBN : 9781119263142

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The Handbook of Public Sector Communication by Vilma Luoma-aho,María José Canel Pdf

A multidisciplinary collection on global public entity strategic communication Research into public sector communication investigates the interaction between public and governmental entities and citizens within their sphere of influence. Today’s public sector organizations are operating in environments where people receive their information from multiple sources. Although modern research demonstrates the immense impact public entities have on democracy and societal welfare, communication in this context is often overlooked. Public sector organizations need to develop “communicative intelligence” in balancing their institutional agendas and aims of public engagement. The Handbook of Public Sector Communication is the first comprehensive volume to explore the field. This timely, innovative volume examines the societal role, environment, goals, practices, and development of public sector strategic communication. International in scope, this handbook describes and analyzes the contexts, policies, issues, and questions that shape public sector communication. An interdisciplinary team of leading experts discusses diverse subjects of rising importance to public sector, government, and political communication. Topics include social exchange relationships, crisis communication, citizen expectations, measuring and evaluating media, diversity and inclusion, and more. Providing current research and global perspectives, this important resource: Addresses the questions public sector communicators face today Summarizes the current state of public sector communication worldwide Clarifies contemporary trends and practices including mediatization, citizen engagement, and change and expectation management Addresses global challenges and crises such as corruption and bureaucratic roadblocks Provides a framework for measuring communication effectiveness Requiring minimal prior knowledge of the field, The Handbook of Public Sector Communication is a valuable tool for academics, students, and practitioners in areas of public administration, public management, political communication, strategic and organizational communication, and related fields such as political science, sociology, marketing, journalism, and globalization studies.

Public Service Management and Asylum

Kirsty Strokosch
Public Service Management and Asylum Book PDF

Author : Kirsty Strokosch
Publisher : Routledge
Page : 220 pages
File Size : 55,5 Mb
Release : 2019-06-03
Category : Business & Economics
ISBN : 9780429820847

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Public Service Management and Asylum by Kirsty Strokosch Pdf

Co-production occurs when citizens actively participate in the design and delivery of public services. The concept and its practice are of increasing interest among policymakers, public service managers and academics alike, with co-production often being described as a revolutionary solution to public service reform. Public Service Management and Asylum: Co-production, Inclusion and Citizenship offers a comprehensive exploration of co-production from the public administration and service management perspectives. In doing so, it discusses the importance of both streams of literature in providing a holistic understanding of the concept, and based on this integration, it offers a model which differentiates co-production on five levels. The first three refer to the role of the public service user in the design and delivery of services (co-construction, participative co-production and co-design) and the other two focus on inter-organisational relationships (co-management and co-governance). This model is applied to the case of asylum seekers in receipt of social welfare benefits in Scotland to explore the implications for social inclusion and citizenship. It argues that as public service users, asylum seekers will always play an active role in the process of service production and while co-production does not provide asylum seekers with legal citizenship status, if offers an opportunity for asylum seekers to act like citizens and supports their inclusion into society. It will be of interest to researchers, academics, policymakers, public services managers, and students in the fields of public management, public administration, organizational studies.

Co-creating Digital Public Services for an Ageing Society

Juliane Jarke
Co creating Digital Public Services for an Ageing Society Book PDF

Author : Juliane Jarke
Publisher : Springer Nature
Page : 241 pages
File Size : 54,7 Mb
Release : 2020-09-14
Category : Law
ISBN : 9783030528737

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Co-creating Digital Public Services for an Ageing Society by Juliane Jarke Pdf

This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use contexts and use practices of its target audiences. This book argues that when older adults are involved in the process of identifying, conceptualising, and designing digital public services, these services become more relevant and meaningful. The book describes and compares three co-creation projects that were conducted in two European cities, Bremen and Zaragoza, as part of a larger EU-funded innovation project. The first part of the book traces the origins of co-creation to three distinct domains, in which co-creation has become an equally important approach with different understandings of what it is and entails: (1) the co-production of public services, (2) the co-design of information systems and (3) the civic use of open data. The second part of the book analyses how decisions about a co-creation project’s governance structure, its scope of action, its choice of methods, its alignment with strategic policies and its embedding in existing public information infrastructures impact on the process and its results. The final part of the book identifies key challenges to co-creation and provides a more general assessment of what co-creation may achieve, where the most promising areas of application may be and where it probably does not match with the contingent requirements of digital public services. Contributing to current discourses on digital citizenship in ageing societies and user-centric design, this book is useful for researchers and practitioners interested in co-creation, public sector innovation, open government, ageing and digital technologies, citizen engagement and civic participation in socio-technical innovation.

Voluntary and Public Sector Collaboration in Scandinavia

Bjarne Ibsen
Voluntary and Public Sector Collaboration in Scandinavia Book PDF

Author : Bjarne Ibsen
Publisher : Springer Nature
Page : 369 pages
File Size : 55,6 Mb
Release : 2021-09-30
Category : Political Science
ISBN : 9783030723156

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Voluntary and Public Sector Collaboration in Scandinavia by Bjarne Ibsen Pdf

In thirteen chapters, the contributors to this volume analyse the different dimensions of a new form of collaboration, termed collective co-production, in the Scandinavian countries. It is a characteristic of the Scandinavian countries – Sweden, Norway and Denmark - that they have both a large public and voluntary sector. For decades, the dominant type of collaboration between the two sectors has consisted of the public sector providing financial support to organisations in the voluntary sector, while the activities are undertaken by the organisation itself. In recent times, however, a new discourse has emerged, with a strong political focus on developing closer collaboration between the two sectors. The book analyses collective co-production between the voluntary and public sectors, and identifies what distinguishes this form of collaboration from others. It looks at the scope of collective co-production, how and why it differs between welfare areas, as well as the political vision for co-production and the extent to which it lives up to those expectations. This discourse promotes a type of collaboration wherein organisations, associations and volunteers can participate in the implementation of tasks for which public institutions are responsible. The book is a valuable resource for professionals in voluntary organizations and public welfare units working with co-production and for researchers and students in the fields of civil society, voluntary sector and welfare policy.

Processual Perspectives on the Co-Production Turn in Public Sector Organizations

Thomassen, Anja Overgaard,Jensen, Julie Borup
Processual Perspectives on the Co Production Turn in Public Sector Organizations Book PDF

Author : Thomassen, Anja Overgaard,Jensen, Julie Borup
Publisher : IGI Global
Page : 340 pages
File Size : 49,7 Mb
Release : 2020-12-11
Category : Business & Economics
ISBN : 9781799849766

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Processual Perspectives on the Co-Production Turn in Public Sector Organizations by Thomassen, Anja Overgaard,Jensen, Julie Borup Pdf

Existing research understands co-production as leading to shifts in roles of the public sector institutions and their staffs. The shift is seen in the way that a discursive use of the term service provision with embedded logics encompassing fiscal accountability, performance measurement, efficiency, and process regulation has changed towards discourses that embrace collaboration between the public sector front staff and the citizens, with the aim of developing legitimate and effective welfare services that are co-produced by means of active participation and distributed decision making. However, this change requires new approaches to the way in which the implementation of new practices and tools is executed in practice as studied and researched, and how the new practices and tools are understood and evaluated in organizations. Processual Perspectives on the Co-Production Turn in Public Sector Organizations is an essential reference book that examines, unfolds, and develops approaches to co-production and implementation as dynamic, processual, collaborative, sensemaking, and as requiring and resulting in capacity building and learning. Moreover, the book examines new approaches to engage citizens and public sector actors in collaborative and co-productive processes, especially with concern for new goals pertaining to sustainability, social equity, democratic legitimacy, etc. Covering topics that include knowledge management and collective leadership, the book presents perspectives on capacity building, learning, change, and evaluation in organizations and current research in different areas of the public sector. It is intended for public sector administrators and managers investigating the relevancy, approaches, and methods in co-production. Furthermore, it targets civil actors and welfare service users, leaders and managers of public organizations, researchers, academicians, and students in programs that include social welfare development, public administration, political science, and organizational development.

The Palgrave Handbook of Co-Production of Public Services and Outcomes

Elke Loeffler,Tony Bovaird
The Palgrave Handbook of Co Production of Public Services and Outcomes Book PDF

Author : Elke Loeffler,Tony Bovaird
Publisher : Springer Nature
Page : 726 pages
File Size : 46,7 Mb
Release : 2020-11-23
Category : Political Science
ISBN : 9783030537050

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The Palgrave Handbook of Co-Production of Public Services and Outcomes by Elke Loeffler,Tony Bovaird Pdf

This Handbook provides a comprehensive and authoritative account of the movement towards co-production of public services and outcomes, a topic which has recently become one of the most intensely debated in public management and administration, both in practice and in the academic literature. It explores in depth the processes of co-commissioning, co-design, co-delivery and co-assessment as major approaches to co-production through citizen voice and citizen action and as key mechanisms in the co-creation of public value. The key debates in the field are fully explored in chapters from over 50 eminent authors in the field, who examine the roots of co-production in the social sciences, the growth of co-production in policy and practice, its implementation and management in the public domain, and its governance, including its negative aspects (the ‘dark side’ of co-production). A final section discusses different aspects of the future research agenda for co-production.

Co-production

Victor Pestoff,Taco Brandsen
Co production Book PDF

Author : Victor Pestoff,Taco Brandsen
Publisher : Routledge
Page : 120 pages
File Size : 52,9 Mb
Release : 2013-09-13
Category : Business & Economics
ISBN : 9781317996699

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Co-production by Victor Pestoff,Taco Brandsen Pdf

Public management research has in recent years paid increasing attention to the third sector, especially to its role in the provision of public services. Evidence of this is the rising number of publications on the topic, as well as a growing number of sessions and papers on the topic in academic conferences of the EGPA and IRSPM. However, much of the discussion on its role is motivated at least as much by ideology as by fact. We still lack a proper empirical understanding of what happens when the third sector is drawn into public service provision. In this thematic presentation of Co-Production: The Third Sector and the Delivery of Public Services, we will try to enhance this understanding by presenting several new studies on the subject. We also introduce the concepts of co-production, co-management and co-governance as a conceptual framework that enables us to better understand such developments.