Co Production Of Public Services And Outcomes

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The Palgrave Handbook of Co-Production of Public Services and Outcomes

Author : Elke Loeffler,Tony Bovaird
Publisher : Springer Nature
Page : 726 pages
File Size : 53,5 Mb
Release : 2020-11-23
Category : Political Science
ISBN : 9783030537050

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The Palgrave Handbook of Co-Production of Public Services and Outcomes by Elke Loeffler,Tony Bovaird Pdf

This Handbook provides a comprehensive and authoritative account of the movement towards co-production of public services and outcomes, a topic which has recently become one of the most intensely debated in public management and administration, both in practice and in the academic literature. It explores in depth the processes of co-commissioning, co-design, co-delivery and co-assessment as major approaches to co-production through citizen voice and citizen action and as key mechanisms in the co-creation of public value. The key debates in the field are fully explored in chapters from over 50 eminent authors in the field, who examine the roots of co-production in the social sciences, the growth of co-production in policy and practice, its implementation and management in the public domain, and its governance, including its negative aspects (the ‘dark side’ of co-production). A final section discusses different aspects of the future research agenda for co-production.

Co-Production of Public Services and Outcomes

Author : Elke Loeffler
Publisher : Springer Nature
Page : 455 pages
File Size : 48,6 Mb
Release : 2020-10-03
Category : Political Science
ISBN : 9783030555092

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Co-Production of Public Services and Outcomes by Elke Loeffler Pdf

This book examines user and community co-production of public services and outcomes, currently one of the most discussed topics in the field of public management and policy. It considers co-production in a wide range of public services, with particular emphasis on health, social care and community safety, illustrated through international case studies in many of the chapters. This book draws on both quantitative and qualitative empirical research studies on co-production, and on the Governance International database of more than 70 international co-production case studies, most of which have been republished by the OECD. Academically rigorous and systematically evidence-based, the book incorporates many insights which have arisen from the extensive range of research projects and executive training programmes in co-production undertaken by the author. Written in a style which is easy and enjoyable to read, the book gives readers, both academics and practitioners, the opportunity to develop a creative understanding of the essence and implications of co-production.

Co-Production of Public Services and Outcomes

Author : Elke Loeffler
Publisher : Palgrave Macmillan
Page : 444 pages
File Size : 53,5 Mb
Release : 2021-10-18
Category : Political Science
ISBN : 3030555119

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Co-Production of Public Services and Outcomes by Elke Loeffler Pdf

This book examines user and community co-production of public services and outcomes, currently one of the most discussed topics in the field of public management and policy. It considers co-production in a wide range of public services, with particular emphasis on health, social care and community safety, illustrated through international case studies in many of the chapters. This book draws on both quantitative and qualitative empirical research studies on co-production, and on the Governance International database of more than 70 international co-production case studies, most of which have been republished by the OECD. Academically rigorous and systematically evidence-based, the book incorporates many insights which have arisen from the extensive range of research projects and executive training programmes in co-production undertaken by the author. Written in a style which is easy and enjoyable to read, the book gives readers, both academics and practitioners, the opportunity to develop a creative understanding of the essence and implications of co-production.

Co-Production of Public Services and Outcomes

Author : Elke Loeffler
Publisher : Unknown
Page : 0 pages
File Size : 45,5 Mb
Release : 2021
Category : Electronic
ISBN : 3030555100

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Co-Production of Public Services and Outcomes by Elke Loeffler Pdf

This book examines user and community co-production of public services and outcomes, currently one of the most discussed topics in the field of public management and policy. It considers co-production in a wide range of public services, with particular emphasis on health, social care and community safety, illustrated through international case studies in many of the chapters. This book draws on both quantitative and qualitative empirical research studies on co-production, and on the Governance International database of more than 70 international co-production case studies, most of which have been republished by the OECD. Academically rigorous and systematically evidence-based, the book incorporates many insights which have arisen from the extensive range of research projects and executive training programmes in co-production undertaken by the author. Written in a style which is easy and enjoyable to read, the book gives readers, both academics and practitioners, the opportunity to develop a creative understanding of the essence and implications of co-production. Elke Loeffler is Senior Lecturer at the University of Strathclyde, Scotland, and Director of the non-profit organisation Governance International.

Co-Production and Public Service Management

Author : Victor Pestoff
Publisher : Routledge
Page : 204 pages
File Size : 47,9 Mb
Release : 2018-10-03
Category : Business & Economics
ISBN : 9781351059664

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Co-Production and Public Service Management by Victor Pestoff Pdf

This volume compiles a dozen essays, by one of the most prolific proponents of co-production as a solution for many of the challenges facing public services and democratic governance at the outset of the 21st Century. Co-production is considered a partnership between citizens and public service providers that is essential for meeting a growing number of social challenges, since neither the government nor citizens can solve them on their own. These challenges include, among other things, improving the efficiency and effectiveness of public services in times of financial strain; increasing the legitimacy of the public sector after decades of questioning its ability with the spread of New Public Management; promoting social integration and cultural pluralism in increasingly diverse societies when millions of refugees and immigrants are on the move; tackling the threat of burgeoning populism following the rise of anti-immigrant and anti-global parties in many countries in recent years; and finally, finding viable solutions for meeting the growing needs of aging populations in many parts of the world. This volume addresses issues related to the successful development and implementation of a policy shift toward greater citizen participation in the design and delivery of the services they depend on in their daily lives and greater citizen involvement in resolving these tenacious problems, facilitated by the active support of governments across the globe. Moreover, it explores participatory public service management that empowers the front-line staff providing public services. Together with users/citizens they can insure the democratic governance of public service provision.

The Co-production of Public Services

Author : Denita Cepiku,Marta Marsilio,Mariafrancesca Sicilia,Milena Vainieri
Publisher : Springer Nature
Page : 154 pages
File Size : 41,6 Mb
Release : 2020-11-30
Category : Business & Economics
ISBN : 9783030607104

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The Co-production of Public Services by Denita Cepiku,Marta Marsilio,Mariafrancesca Sicilia,Milena Vainieri Pdf

"This book provides an excellent guide to the current literature on co-production, with especially valuable attention to its management and evaluation. By highlighting the lessons from co-production in the private sector, the authors give very useful and timely new insights into how co-production can contribute to public services and help to improve public value.”— Tony Bovaird, Professor of Public Management and Policy (Emeritus), University of Birmingham, UK ​Coproduction covers the practice in which state actors (for example, government agents) and lay actors (for example, members of the public) work together in any phase of the public service cycle. In the past two decades, the literature of coproduction has grown swiftly, but in a fragmented manner. Thus, this book systematizes the literature on coproduction into a comprehensive framework that tackles activation, management and evaluation, illustrated through empirical examples. It adopts a multi-disciplinary approach, analyzing literature streams such as public administration and policy, public management, business management, and marketing, among others. /div It will be invaluable reading for academics working on coproduction, public management, and business management.

Co-production in the Public Sector

Author : Mariagrazia Fugini,Enrico Bracci,Mariafrancesca Sicilia
Publisher : Springer
Page : 139 pages
File Size : 47,5 Mb
Release : 2016-06-27
Category : Computers
ISBN : 9783319305585

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Co-production in the Public Sector by Mariagrazia Fugini,Enrico Bracci,Mariafrancesca Sicilia Pdf

This book examines the various ways in which co-production can contribute to the creation, design, and delivery of public services, namely by engaging the expertise of users and their networks, by promoting public services that are better targeted and more responsive to users, by cutting costs against the background of austerity in public finance, by creating a synergy between government and civil society that will impact positively on social capital, and by addressing the challenges resulting from growing democratic and citizenship deficits. Particular attention is paid to local government and the health and social care sector. After definition of the concept of co-production, the critical issues which arise when public services are co-produced are discussed. Various experiences of co-production are presented and analyzed with a view to highlighting why, how, and with what effect public service co-production may be implemented. Individual chapters focus on the impact of co-production in making cities smarter and the use of ICT in supporting co-production of public services. The book will be of relevance to a wide readership, from students to academics and professionals interested or engaged in public service management.

Co-Production and Co-Creation

Author : Taco Brandsen,Bram Verschuere,Trui Steen
Publisher : Routledge
Page : 291 pages
File Size : 51,5 Mb
Release : 2018-03-15
Category : Business & Economics
ISBN : 9781351792561

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Co-Production and Co-Creation by Taco Brandsen,Bram Verschuere,Trui Steen Pdf

Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector’s decreased legitimacy and dwindling resources, by accessing more of society’s capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society. "Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.

Public Management and Governance

Author : Tony Bovaird,Elke Löffler,Elke Loeffler
Publisher : Routledge
Page : 278 pages
File Size : 50,8 Mb
Release : 2004-06-02
Category : Business & Economics
ISBN : 9781134527847

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Public Management and Governance by Tony Bovaird,Elke Löffler,Elke Loeffler Pdf

A comprehensive, in depth and accessible resource for students of public sector management and administration: with an international authorship, this is more comprehensive, cohesive and international than any other textbook in the area.

New Public Governance, the Third Sector, and Co-Production

Author : Victor Pestoff,Taco Brandsen,Bram Verschuere
Publisher : Routledge
Page : 424 pages
File Size : 40,7 Mb
Release : 2013-06-19
Category : Business & Economics
ISBN : 9781136518850

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New Public Governance, the Third Sector, and Co-Production by Victor Pestoff,Taco Brandsen,Bram Verschuere Pdf

In recent years public management research in a variety of disciplines has paid increasing attention to the role of citizens and the third sector in the provision of public services. Several of these efforts have employed the concept of co-production to better understand and explain this trend. This book aims to go further by systematizing the growing body of academic papers and reports that focus on various aspects of co-production and its potential contribution to new public governance. It has an interdisciplinary focus that makes a unique contribution to the body of knowledge in this field, at the cross-roads of a number of disciplines - including business administration, policy studies, political science, public management, sociology, third sector studies, etc. The unique presentation of them together in this volume both allows for comparing and contrasting these different perspectives and for potential theoretical collaboration and development. More particularly, this volume addresses the following concerns: What is the nature of co-production and what challenges does it face? How can we conceptualize the concept of co-production? How does co-production works in practice? How does co-production unfold in reality? What can be the effects of co-production? And more specific, firstly, how can co-production contribute to service quality and service management in public services, and secondly, what is the input of co-production on growing citizen involvement and development of participative democracy?

COVID-19 and Co-production in Health and Social Care Research, Policy, and Practice

Author : Williams, Oli,Tembo, Doreen
Publisher : Policy Press
Page : 176 pages
File Size : 45,6 Mb
Release : 2021-05-24
Category : Social Science
ISBN : 9781447361787

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COVID-19 and Co-production in Health and Social Care Research, Policy, and Practice by Williams, Oli,Tembo, Doreen Pdf

EPDF and EPUB available Open Access under CC-BY-NC-ND licence. Groups most severely affected by COVID-19 have tended to be those marginalised before the pandemic and are now being largely ignored in developing responses to it. This two-volume set of Rapid Responses explores the urgent need to put co-production and participatory approaches at the heart of responses to the pandemic and demonstrates how policymakers, health and social care practitioners, patients, service users, carers and public contributors can make this happen. The second volume focuses on methods and means of co-producing during a pandemic. It explores a variety of case studies from across the global North and South and addresses the practical considerations of co-producing knowledge both now - at a distance - and in the future when the pandemic is over.

Engaging Public Sector Clients

Author : John Alford
Publisher : Springer
Page : 261 pages
File Size : 43,8 Mb
Release : 2009-04-08
Category : Political Science
ISBN : 9780230235816

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Engaging Public Sector Clients by John Alford Pdf

Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

Public Service Management and Asylum

Author : Kirsty Strokosch
Publisher : Routledge
Page : 220 pages
File Size : 42,8 Mb
Release : 2019-06-03
Category : Business & Economics
ISBN : 9780429820847

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Public Service Management and Asylum by Kirsty Strokosch Pdf

Co-production occurs when citizens actively participate in the design and delivery of public services. The concept and its practice are of increasing interest among policymakers, public service managers and academics alike, with co-production often being described as a revolutionary solution to public service reform. Public Service Management and Asylum: Co-production, Inclusion and Citizenship offers a comprehensive exploration of co-production from the public administration and service management perspectives. In doing so, it discusses the importance of both streams of literature in providing a holistic understanding of the concept, and based on this integration, it offers a model which differentiates co-production on five levels. The first three refer to the role of the public service user in the design and delivery of services (co-construction, participative co-production and co-design) and the other two focus on inter-organisational relationships (co-management and co-governance). This model is applied to the case of asylum seekers in receipt of social welfare benefits in Scotland to explore the implications for social inclusion and citizenship. It argues that as public service users, asylum seekers will always play an active role in the process of service production and while co-production does not provide asylum seekers with legal citizenship status, if offers an opportunity for asylum seekers to act like citizens and supports their inclusion into society. It will be of interest to researchers, academics, policymakers, public services managers, and students in the fields of public management, public administration, organizational studies.

Co-creating Digital Public Services for an Ageing Society

Author : Juliane Jarke
Publisher : Springer Nature
Page : 241 pages
File Size : 53,5 Mb
Release : 2020-09-14
Category : Law
ISBN : 9783030528737

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Co-creating Digital Public Services for an Ageing Society by Juliane Jarke Pdf

This open access book attends to the co-creation of digital public services for ageing societies. Increasingly public services are provided in digital form; their uptake however remains well below expectations. In particular, amongst older adults the need for public services is high, while at the same time the uptake of digital services is lower than the population average. One of the reasons is that many digital public services (or e-services) do not respond well to the life worlds, use contexts and use practices of its target audiences. This book argues that when older adults are involved in the process of identifying, conceptualising, and designing digital public services, these services become more relevant and meaningful. The book describes and compares three co-creation projects that were conducted in two European cities, Bremen and Zaragoza, as part of a larger EU-funded innovation project. The first part of the book traces the origins of co-creation to three distinct domains, in which co-creation has become an equally important approach with different understandings of what it is and entails: (1) the co-production of public services, (2) the co-design of information systems and (3) the civic use of open data. The second part of the book analyses how decisions about a co-creation project’s governance structure, its scope of action, its choice of methods, its alignment with strategic policies and its embedding in existing public information infrastructures impact on the process and its results. The final part of the book identifies key challenges to co-creation and provides a more general assessment of what co-creation may achieve, where the most promising areas of application may be and where it probably does not match with the contingent requirements of digital public services. Contributing to current discourses on digital citizenship in ageing societies and user-centric design, this book is useful for researchers and practitioners interested in co-creation, public sector innovation, open government, ageing and digital technologies, citizen engagement and civic participation in socio-technical innovation.

Processual Perspectives on the Co-Production Turn in Public Sector Organizations

Author : Anja Thomassen,Julie Borup Jensen
Publisher : Unknown
Page : 128 pages
File Size : 50,8 Mb
Release : 2020-09
Category : Organizational change
ISBN : 1799858855

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Processual Perspectives on the Co-Production Turn in Public Sector Organizations by Anja Thomassen,Julie Borup Jensen Pdf

"The book addresses a new term, "the co-production turn" in public sector organisations and introduces New Public Governance (NPG) as a meta concept encompassing collaborative approaches to welfare production in public sector organisations, providing an alternative to New Public Management (NPM), which has influenced the Western public sectors in the previous two-three decades"--