Consumer Vulnerability

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Consumer Vulnerability

Susan Dunnett,Kathy Hamilton,Maria Piacentini
Consumer Vulnerability Book PDF

Author : Susan Dunnett,Kathy Hamilton,Maria Piacentini
Publisher : Routledge
Page : 280 pages
File Size : 55,8 Mb
Release : 2018-10-18
Category : Business & Economics
ISBN : 9781351386517

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Consumer Vulnerability by Susan Dunnett,Kathy Hamilton,Maria Piacentini Pdf

This book demonstrates that marketing scholarship has much to contribute to our understanding of consumer vulnerability and potential solutions. It brings to the fore ways in which so‐called vulnerable consumers navigate various marketplace and service interactions and develop specific consumer skills in order to empower themselves in such exchanges. It does so by exploring how consumer vulnerability is experienced across a range of different contexts such as poverty and disability, and the potential impact of vulnerability from childhood to old age. Other chapters extend focus from the consumer to the organisational perspective or consider more macro issues such as socio-spatial disadvantages. The fundamental aim of many of the contributors is to produce work that can benefit individual and societal well-being. They draw on various methodological approaches that generate both marketing management and policy-focused implications. A series of commentaries are also included to stimulate critical reflection and new insights into consumer vulnerability. This book was originally published as a special issue of the Journal of Marketing Management.

Consumer Vulnerability

Kathy Hamilton,Susan Dunnett,Maria Piacentini
Consumer Vulnerability Book PDF

Author : Kathy Hamilton,Susan Dunnett,Maria Piacentini
Publisher : Unknown
Page : 220 pages
File Size : 54,6 Mb
Release : 2016
Category : Consumer behavior
ISBN : 113510185X

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Consumer Vulnerability by Kathy Hamilton,Susan Dunnett,Maria Piacentini Pdf

Consumer vulnerability is of growing importance as a research topic for those exploring wellbeing. This book provides space to critically engage with the conditions, contexts and characteristics of consumer vulnerability, which affect how people experience and respond to the marketplace and vice versa. Focussing on substantive, ethical, social and methodological issues, this book brings together key researchers in the field and practitioners who work with vulnerability on a daily basis. Organised into 4 sections, it considers consumer vulnerability and key life stages, health and wellbeing, poverty, and exclusion. Methodologically the chapters draw on qualitative research, employing a variety of methods from interview, to the use of poetry, film and other cultural artefacts. This book will be of interest to marketing and consumer research scholars and students and also to researchers in other disciplines including sociology, public policy and anthropology, and practitioners, policy makers and charitable organisations working with vulnerable groups.

Consumer Vulnerability and Welfare in Mortgage Contracts

Irina Domurath
Consumer Vulnerability and Welfare in Mortgage Contracts Book PDF

Author : Irina Domurath
Publisher : Bloomsbury Publishing
Page : 293 pages
File Size : 45,9 Mb
Release : 2017-11-30
Category : Law
ISBN : 9781509913411

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Consumer Vulnerability and Welfare in Mortgage Contracts by Irina Domurath Pdf

This book advocates a new way of thinking about mortgage contracts. This claim is based on the assumption that we currently live in a political economy in which consumer debt fulfils a social function. In the field of housing this is evidenced by the expansion of mortgage credit through which consumers are to purchase residential property as a means of social inclusion and personal welfare. It is suggested that contract law needs to adjust to this new social function in order to avoid welfare losses in terms of default, over-indebtedness, and possibly eviction. To this end, this book analyses theoretical contract law frameworks and makes concrete proposals for contract law in the EU legal order.

Vulnerable Consumers and the Law

Christine Riefa,Severine Saintier
Vulnerable Consumers and the Law Book PDF

Author : Christine Riefa,Severine Saintier
Publisher : Routledge
Page : 250 pages
File Size : 48,8 Mb
Release : 2020-10-27
Category : Law
ISBN : 9781000209747

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Vulnerable Consumers and the Law by Christine Riefa,Severine Saintier Pdf

This book charts the difficulties encountered by vulnerable consumers in their access to justice, through the contributions of prominent authors (academic, practitioners and consultants) in the field of consumer law and access to justice. It demonstrates that despite the development of ADR, access to justice is still severely lacking for the vulnerable consumer. The book highlights that a broad understanding of access to justice, which encompasses good regulation and its public enforcement, is an essential ingredient alongside access to the mechanisms of traditional private justice (courts and ADR) to protect the vulnerable consumer. Indeed, many of the difficulties are linked to normative obstacles and lack of access to justice is primarily a vulnerability in itself that can exacerbate existing ones. In addition, because it may contribute to ‘pushing’ already vulnerable consumers into social exclusion it is not simply about economic justice but also about social justice. The book shows that lack of access to justice is not irreversible nor is it necessarily linked to consumer apathy. New technologies could provide solutions. The book concludes with a plea for developing ‘inclusive’ justice systems with more emphasis on public enforcement alongside effective courts systems to offer the vulnerable with adequate means to defend themselves. This book will be suitable for both students and practitioners, and all those with an interest in the justice system.

Vulnerable Consumers and the Law

Christine Riefa,Severine Saintier
Vulnerable Consumers and the Law Book PDF

Author : Christine Riefa,Severine Saintier
Publisher : Routledge
Page : 264 pages
File Size : 46,8 Mb
Release : 2020-10-27
Category : Law
ISBN : 9781000209709

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Vulnerable Consumers and the Law by Christine Riefa,Severine Saintier Pdf

This book charts the difficulties encountered by vulnerable consumers in their access to justice, through the contributions of prominent authors (academic, practitioners and consultants) in the field of consumer law and access to justice. It demonstrates that despite the development of ADR, access to justice is still severely lacking for the vulnerable consumer. The book highlights that a broad understanding of access to justice, which encompasses good regulation and its public enforcement, is an essential ingredient alongside access to the mechanisms of traditional private justice (courts and ADR) to protect the vulnerable consumer. Indeed, many of the difficulties are linked to normative obstacles and lack of access to justice is primarily a vulnerability in itself that can exacerbate existing ones. In addition, because it may contribute to ‘pushing’ already vulnerable consumers into social exclusion it is not simply about economic justice but also about social justice. The book shows that lack of access to justice is not irreversible nor is it necessarily linked to consumer apathy. New technologies could provide solutions. The book concludes with a plea for developing ‘inclusive’ justice systems with more emphasis on public enforcement alongside effective courts systems to offer the vulnerable with adequate means to defend themselves. This book will be suitable for both students and practitioners, and all those with an interest in the justice system.

The Vulnerable Consumer

Angela Y. Lee
The Vulnerable Consumer Book PDF

Author : Angela Y. Lee
Publisher : Emerald Group Publishing
Page : 188 pages
File Size : 48,9 Mb
Release : 2024-06-24
Category : Business & Economics
ISBN : 9781802629576

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The Vulnerable Consumer by Angela Y. Lee Pdf

Review of Marketing Research pushes the boundaries of marketing—broadening the marketing concept to make the world a better place. Here, leading scholars provide new insights, approaches and directions to set out for research on consumer vulnerabilities.

Discrimination, Vulnerable Consumers and Financial Inclusion

Cătălin-Gabriel Stănescu,Asress Adimi Gikay
Discrimination Vulnerable Consumers and Financial Inclusion Book PDF

Author : Cătălin-Gabriel Stănescu,Asress Adimi Gikay
Publisher : Routledge
Page : 291 pages
File Size : 48,5 Mb
Release : 2020-12-28
Category : Business & Economics
ISBN : 9781000295191

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Discrimination, Vulnerable Consumers and Financial Inclusion by Cătălin-Gabriel Stănescu,Asress Adimi Gikay Pdf

This book addresses the questions of discrimination, vulnerable consumers, and financial inclusion in the light of the emerging legal, socioeconomic, and technological challenges. New technologies – such as artificial intelligence-driven consumer credit risk assessment and Fintech platforms, the changing nature of vulnerability due to the ongoing COVID-19 pandemic, as well as the sophistication of digital technologies, which help circumvent legal barriers and protections – necessitate the continuous study of the existing legal frameworks and measures that are capable of tackling these challenges. Organized in two major parts, the first addresses, from multiple national angles, the idea of a human rights approach to consumer law, in order to replace the mantra of economic efficiency that characterizes financial services with those of human dignity and freedom from discrimination and from debt-induced servitude. The second tackles the challenges posed by increased usage of technology in connection with financial services, which tends to solve, but also creates, additional issues for consumers in general, and for vulnerable groups in particular.

Access to Justice for Vulnerable and Energy-Poor Consumers

Naomi Creutzfeldt,Chris Gill,Marine Cornelis,Rachel McPherson
Access to Justice for Vulnerable and Energy Poor Consumers Book PDF

Author : Naomi Creutzfeldt,Chris Gill,Marine Cornelis,Rachel McPherson
Publisher : Bloomsbury Publishing
Page : 305 pages
File Size : 43,9 Mb
Release : 2021-07-01
Category : Law
ISBN : 9781509939459

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Access to Justice for Vulnerable and Energy-Poor Consumers by Naomi Creutzfeldt,Chris Gill,Marine Cornelis,Rachel McPherson Pdf

How do ordinary people access justice? This book offers a novel socio-legal approach to access to justice, alternative dispute resolution, vulnerability and energy poverty. It poses an access to justice challenge and rethinks it through a lens that accommodates all affected people, especially those who are currently falling through the system. It raises broader questions about alternative dispute resolution, the need for reform to include more collective approaches, a stronger recognition of the needs of vulnerable people, and a stronger emphasis on delivering social justice. The authors use energy poverty as a site of vulnerability and examine the barriers to justice facing this excluded group. The book assembles the findings of an interdisciplinary research project studying access to justice and its barriers in the UK, Italy, France, Bulgaria and Spain (Catalonia). In-depth interviews with regulators, ombuds, energy companies, third-sector organisations and vulnerable people provide a rich dataset through which to understand the phenomenon. The book provides theoretical and empirical insights which shed new light on these issues and sets out new directions of inquiry for research, policy and practice. It will be of interest to researchers, students and policymakers working on access to justice, consumer vulnerability, energy poverty, and the complex intersection between these fields. The book includes contributions by Cosmo Graham (UK), Sarah Supino and Benedetta Voltaggio (Italy), Marine Cornelis (France), Anais Varo and Enric Bartlett (Catalonia) and Teodora Peneva (Bulgaria).

Traveller Vulnerability in the Context of Travel and Tourism Contracts

Maria Goretti Sanches Lima
Traveller Vulnerability in the Context of Travel and Tourism Contracts Book PDF

Author : Maria Goretti Sanches Lima
Publisher : Springer
Page : 226 pages
File Size : 46,9 Mb
Release : 2018-11-03
Category : Law
ISBN : 9783319983769

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Traveller Vulnerability in the Context of Travel and Tourism Contracts by Maria Goretti Sanches Lima Pdf

The book highlights the link between consumers and travellers, identifying the meaning of vulnerability in Brazil and the EU. It also covers different types of contracts for tourism and travel services, including online booking processes. Only after 2015, as a result of the directive on package travel and linked travel arrangements, did the EU begin viewing travellers as consumers in the sense of Union Consumer Law; conversely, in Brazil, the traveller has no legal status whatsoever and is considered solely a consumer. As the traveller is implicitly a consumer he/she is subject to vulnerability. However, the definition of vulnerability differs considerably between Brazil and the EU: while in Brazil it is a principle stemming from the Consumer Defence Code, covering all consumers, in the EU vulnerability is not an established principle. In the EU, although the average consumer is assumed to be reasonably well informed, observant and circumspect, they are also recognised as the weaker party in the contract. That recognition does not fit with the notion of "confident consumer". Vulnerable consumers in the EU are those whose individual characteristics, such as their age, physical or mental infirmity, or credulity, make them particularly susceptible to unfair commercial practices. Conversely, in Brazil these consumers are seen as being hyper-vulnerable, rather than solely vulnerable. In this context, travellers are in a weaker position than regular consumers buying goods or services, because they are outside of their domicile or jurisdiction for a brief or extended period of time. This book examines two types of traveller vulnerability that make travellers, particularly international ones, a special type of consumers: 1. External and 2. Legal (jurisdiction). Travellers’ vulnerability mainly stems from consumers travelling to different markets and different cultures. As such, they are subject to different laws that require special global attention. While both the EU and Brazilian system have their respective advantages and disadvantages, the goal of both must be to further increase protection for travellers, including business travellers. In consumer societies, the traveller is indeed a consumer by logical causation and hence a “special consumer”.

The Consumer Benchmarks in the Unfair Commercial Practices Directive

Bram B. Duivenvoorde
The Consumer Benchmarks in the Unfair Commercial Practices Directive Book PDF

Author : Bram B. Duivenvoorde
Publisher : Springer
Page : 244 pages
File Size : 53,5 Mb
Release : 2015-05-11
Category : Law
ISBN : 9783319139241

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The Consumer Benchmarks in the Unfair Commercial Practices Directive by Bram B. Duivenvoorde Pdf

This book investigates the regime of consumer benchmarks in the Unfair Commercial Practices Directive and explores to what extent this regime meets each of the goals of the Directive. In particular, it assesses whether the consumer benchmarks are suitable in terms of achieving the three goals of the Directive: achieving a high level of consumer protection, increasing the smooth functioning of the internal market, and improving competition in the market as such. In addition to providing a thorough analysis of the consumer benchmarks and their relationship to the goals of the Directive, at a more practical level, the book provides insight into the working and consequences of the benchmarks that can be used in the evaluation of the Unfair Commercial Practices Directive and its application by the CJEU. This assessment is important because the Directive, while promising to regulate unfair commercial practices in a way that achieves the Directive’s goals, has removed the possibility for Member States to regulate unfair commercial practices themselves.

Critical Perspectives on Diversity, Equity, and Inclusion in Marketing

Gbadamosi, Ayantunji
Critical Perspectives on Diversity Equity and Inclusion in Marketing Book PDF

Author : Gbadamosi, Ayantunji
Publisher : IGI Global
Page : 346 pages
File Size : 53,8 Mb
Release : 2022-05-20
Category : Business & Economics
ISBN : 9781668435922

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Critical Perspectives on Diversity, Equity, and Inclusion in Marketing by Gbadamosi, Ayantunji Pdf

Marketers have attracted criticism from advocates of marketing ethics for not giving equal attention to all consumers. In other contexts, other nomenclatures such as “less privileged” or “low-income consumers” are being used to describe consumers. However, a critical view of the scope of the disadvantaged consumers shows that it is beyond having limited income and encapsulates all forms of limitations that prevent full inclusion in marketplace opportunities. Critical Perspectives on Diversity, Equity, and inclusion in Marketing focuses on exploring diversity, equity, and inclusion in marketing as related to individuals, groups, organizations, and societies. It provides insight into consumption practices, diversity, inclusion, limitations, and their theoretical and practical implications. Covering topics such as ethnic identity negotiation, marketing implications, and consumer vulnerability, this premier reference source is an eclectic resource for business leaders and managers, marketers, sociologists, DEI professionals, libraries, students and educators of higher education, researchers, and academicians.

The Customer is NOT Always Right? Marketing Orientations in a Dynamic Business World

Colin L. Campbell
The Customer is NOT Always Right Marketing Orientations in a Dynamic Business World Book PDF

Author : Colin L. Campbell
Publisher : Springer
Page : 953 pages
File Size : 50,8 Mb
Release : 2017-01-11
Category : Business & Economics
ISBN : 9783319500089

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The Customer is NOT Always Right? Marketing Orientations in a Dynamic Business World by Colin L. Campbell Pdf

This volume includes the full proceedings from the 2011 World Marketing Congress held in Reims, France with the theme The Customer is NOT Always Right? Marketing Orientations in a Dynamic Business World. The focus of the conference and the enclosed papers is on marketing thought and practices throughout the world. This volume resents papers on various topics including marketing management, marketing strategy, and consumer behavior. Founded in 1971, the Academy of Marketing Science is an international organization dedicated to promoting timely explorations of phenomena related to the science of marketing in theory, research, and practice. Among its services to members and the community at large, the Academy offers conferences, congresses and symposia that attract delegates from around the world. Presentations from these events are published in this Proceedings series, which offers a comprehensive archive of volumes reflecting the evolution of the field. Volumes deliver cutting-edge research and insights, complimenting the Academy’s flagship journals, the Journal of the Academy of Marketing Science (JAMS) and AMS Review. Volumes are edited by leading scholars and practitioners across a wide range of subject areas in marketing science.​

Consumers, Society and Marketing

Dilip S. Mutum,Ezlika M. Ghazali
Consumers Society and Marketing Book PDF

Author : Dilip S. Mutum,Ezlika M. Ghazali
Publisher : Springer Nature
Page : 184 pages
File Size : 40,9 Mb
Release : 2023-10-09
Category : Business & Economics
ISBN : 9783031393594

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Consumers, Society and Marketing by Dilip S. Mutum,Ezlika M. Ghazali Pdf

Environment and social responsibility are paramount for any modern business strategy, and the field of marketing is adapting itself to the new focus on sustainability. The study of the interface between consumers, society, and marketing is crucial for understanding the complex interactions between individuals and the products and services they consume and the resulting implications. In this book, the authors delve into the latest research and theories on the subject, providing insight into the various factors that shape consumer behavior and the broader impacts of marketing on society. Whether you are a student, professional, or simply curious about the topic, this book will provide a valuable resource for your learning and exploration. Instead of treating ethical foundations and critical marketing perspectives separately, this book merges them and takes a broader sustainability perspective. It examines the various ways in which businesses are incorporating sustainability into their marketing strategies, and the impact these efforts are having on consumers, the economy, and the planet. Topics covered in this book include: Evolution of marketing thought Critique of marketing Sustainable marketing Social marketing Evolving consumer representations and roles, and many more

The Demand for Life Insurance

Wookjae Heo
The Demand for Life Insurance Book PDF

Author : Wookjae Heo
Publisher : Springer Nature
Page : 163 pages
File Size : 41,9 Mb
Release : 2019-12-27
Category : Business & Economics
ISBN : 9783030369033

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The Demand for Life Insurance by Wookjae Heo Pdf

This book, adopting machine learning techniques for the financial planning field, explores the demand for life insurance as seen in previous literature and both estimates and predicts the demand for the adoption of life insurance using these techniques. Previous studies used diverse perspectives, like actuarial and life span, in order to understand the demand for life insurance, though these approaches have shown inconsistent findings. Employing two theoretical backgrounds—ecological systemic theory and artificial intellectual methodology—this book explores a better estimation and a prediction of the demand for life insurance and will be of interest to academics and students of insurance, financial planning, and risk management.

International Business in Times of Crisis

Rob van Tulder,Alain Verbeke,Lucia Piscitello,Jonas Puck
International Business in Times of Crisis Book PDF

Author : Rob van Tulder,Alain Verbeke,Lucia Piscitello,Jonas Puck
Publisher : Emerald Group Publishing
Page : 443 pages
File Size : 53,9 Mb
Release : 2022-03-14
Category : Business & Economics
ISBN : 9781802621655

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International Business in Times of Crisis by Rob van Tulder,Alain Verbeke,Lucia Piscitello,Jonas Puck Pdf

International Business in Times of Crisis classifies studies of crises relevant to international business research following a global pandemic which exposed systems failures and fragilities closely across global economic, financial, political, and social systems.