Creating Lean Dealers

Author : David Brunt,John Kiff
Publisher : Lean Enterprise Academy Ltd
Page : 150 pages
File Size : 45,8 Mb
Release : 2006-12-01
Category : Business & Economics
ISBN : 095514731X

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Creating Lean Dealers by David Brunt,John Kiff Pdf

What is in Creating Lean Dealers? Creating Lean Dealers is a DIY guide to enable dealers to achieve such a step-change for themselves. It works through, using examples, diagrams and detailed instructions, how to transform performance in service and repair. Then it goes on to describe how the same logic can be applied to all other areas of the dealer business to give a win-win-win for customers, dealer staff and shareholders. The journey to becoming a Lean dealer begins by getting a real understanding of two things: The ability of the processes in the dealership to deliver right first time on time at every step - a measure that authors David Brunt and John Kiff call ‘Customer Fulfilment’ because it is the core of what customers value. The actual demand on those processes and separating it into different types. The next step is to use these measures, together with a map of the ‘current state’ of the process, to define and prioritise what the problems are and then address them, with the teams who do the work, in a structured way using the Plan-Do-Check-Act method of improvement. A series of questions then guides the dealer to develop a ‘future state’ map of the process - a picture of what the process will look like, typically in 6 months time, when the problems have been addressed and some of the wastes eliminated so that more of the time is spent creating the value that customers want - what Lean thinkers call ‘Flow’. An accompanying action plan lists the ‘bite-sized steps’ needed to achieve the transformation. But like every transformational change, management plays a critical role. Without a fully committed CEO leading from the top improvements are almost certainly doomed to fail. It soon becomes apparent that management has to question and sometimes ‘unlearn’ many of its traditional management methods. Core to this is shifting the mind-set from managing results to managing processes using visual progress boards (rather than computers) on a daily or even an hourly basis - because good results are a direct product of good processes.

Author : Torbjorn H. Netland,Daryl J. Powell
Publisher : Taylor & Francis
Page : 478 pages
File Size : 55,6 Mb
Release : 2016-12-08
Category : Business & Economics
ISBN : 9781317416517

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The Routledge Companion to Lean Management by Torbjorn H. Netland,Daryl J. Powell Pdf

Interest in the phenomenon known as "lean" has grown significantly in recent years. This is the first volume to provide an academically rigorous overview of the field of lean management, introducing the reader to the application of lean in diverse application areas, from the production floor to sales and marketing, from the automobile industry to academic institutions. The volume collects contributions from well-known lean experts and up-and-coming scholars from around the world. The chapters provide a detailed description of lean management across the manufacturing enterprise (supply chain, accounting, production, sales, IT etc.), and offer important perspectives for applying lean across different industries (construction, healthcare, logistics). The contributors address challenges and opportunities for future development in each of the lean application areas, concluding most chapters with a short case study to illustrate current best practice. The book is divided into three parts: The Lean Enterprise Lean across Industries A Lean World. This handbook is an excellent resource for business and management students as well as any academics, scholars, practitioners, and consultants interested in the "lean world."

Author : James P. Womack,Daniel T. Jones
Publisher : Simon and Schuster
Page : 400 pages
File Size : 48,8 Mb
Release : 2013-09-26
Category : Business & Economics
ISBN : 9781471111006

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Lean Thinking by James P. Womack,Daniel T. Jones Pdf

Lean Thinking was launched in the fall of 1996, just in time for the recession of 1997. It told the story of how American, European, and Japanese firms applied a simple set of principles called 'lean thinking' to survive the recession of 1991 and grow steadily in sales and profits through 1996. Even though the recession of 1997 never happened, companies were starving for information on how to make themselves leaner and more efficient. Now we are dealing with the recession of 2001 and the financial meltdown of 2002. So what happened to the exemplar firms profiled in Lean Thinking? In the new fully revised edition of this bestselling book those pioneering lean thinkers are brought up to date. Authors James Womack and Daniel Jones offer new guidelines for lean thinking firms and bring their groundbreaking practices to a brand new generation of companies that are looking to stay one step ahead of the competition.

Author : Dan Jones, Jim Womack, David Brunt, Matthew Lovejoy, John Shook
Publisher : Lean Enterprise Institute
Page : 135 pages
File Size : 53,8 Mb
Release : 2011-10-24
Category : Business & Economics
ISBN : 9781934109359

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Seeing the Whole Value Stream, 2nd Ed. by Dan Jones, Jim Womack, David Brunt, Matthew Lovejoy, John Shook Pdf

Shingo Research and Professional Publication Award recipientWhen the first edition of Seeing the Whole was published in 2003, the world was in a mad rush to outsource and offshore in pursuit of suppliers with drastically lower piece prices. Today the situation is very different; currencies have shifted, labor costs in many low-wage countries have risen, and the potential for squeezing further price reductions from suppliers is largely exhausted. What’s more, high product quality and rapid response to changing customer demands have proved elusive along unwieldy, opaque supply chains. Seeing the Whole Value Stream provides managers with a proven method for understanding and improving the value-creating process that suppliers share with customers. By identifying all the steps and time required to move a typical product from raw materials to finished goods, the authors show that nearly 90 percent of the actions and 99.9 percent of the time required for the supply chain's current state create no value. In addition, the method clearly shows demand amplification of orders as they travel up the supply chain, steadily growing quality problems, and steadily deteriorating shipping performance at every point up stream from the customer. Applying the method to a realistic example, the authors show how four firms sharing a value stream can create a win-win-win-win future in which everyone, including the end consumer, can be better off. The workbook goes step-by-step through an improvement process that converts the traditional supply chain of isolated, compartmentalized operations into an ideal future-state value stream in which value flows from raw materials to customer in just 6 percent of the time previously needed. The dramatically improved value stream also eliminates unnecessary transport links, inventories, and handoffs, the key drivers of hidden connectivity costs. The information in the 108-page book is supported by multiple diagrams, charts, and maps. The main sections of the book are: Getting Started The Current-State Map The Extended Value Stream Future States 1 & 2 Ideal State Perspectives on Extended Value Streams: 5 essays In response to feedback asking for examples in other sectors and questions about how to understand supply chain costs more accurately, five essays have been added to the book for this new edition. These essays demonstrate how real companies have taken on the challenge of improving their extended value streams working in collaboration with their suppliers and customers. The new essays for the book are: Spreading value-stream thinking from manufacturers to final customers through service providers—extending the wiper example. This extends the value-stream analysis in the first edition—using the same example of a windshield wiper—through the auto service system to the end customer. Applying extended value-stream thinking to retail—a look at the Tesco story. This follows the path of an individual product through a complex retail channel from manufacturer to end customer. Learning to use value-stream thinking collaboratively with suppliers and customers. This essay demonstrates how a second-tier supplier convinced much larger partners to embrace collaborative thinking about their shared value stream. Product costing in value-stream analysis. An essay on adding realistic costing to value streams to more accurately understand total cost. Seeing and configuring the global value stream. This essays shows how a manufacturer can analyze all of the value streams in a complex supply network.

Author : Robert Martichenko
Publisher : Lean Enterprise Institute
Page : 120 pages
File Size : 48,7 Mb
Release : 2012
Category : Business & Economics
ISBN : 9781934109342

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Everything I Know about Lean I Learned in First Grade by Robert Martichenko Pdf

Every lean practitioner occasionally wishes for a simple, fun, and quick-read introduction to lean thinking to give acquaintances, associates, and family members -- even to our kids. If lean thinking often entails unlearning a plethora of bad habits, wouldn't it better if we learned better thinking -- and habits -- from the beginning? Everything I Know About Lean I Learned in First Grade is just that sort of book. It brings lean back to its original simplicity by showing how lean is alive in a first grade classroom. The book connects common lean tools to the broader lean journey, shows how to identify and eliminate waste, and aids the reader in seeing lean for what it truly is: a way to create a learning and problem- solving culture. Written to educate the entire organization on the fundamentals of lean thinking, this is the perfect source to engage all team members at all levels of an organization. Originally self-published in 2008, LEI is proud to re-issue this book and make it available to the broader lean community.

Author : Mark Von Rosing,Henrik von Scheel,August-Wilhelm Scheer
Publisher : Morgan Kaufmann
Page : 819 pages
File Size : 40,5 Mb
Release : 2014-12-06
Category : Business & Economics
ISBN : 9780128004722

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The Complete Business Process Handbook by Mark Von Rosing,Henrik von Scheel,August-Wilhelm Scheer Pdf

The Complete Business Process Handbook is the most comprehensive body of knowledge on business processes with revealing new research. Written as a practical guide for Executives, Practitioners, Managers and Students by the authorities that have shaped the way we think and work with process today. It stands out as a masterpiece, being part of the BPM bachelor and master degree curriculum at universities around the world, with revealing academic research and insight from the leaders in the market. This book provides everything you need to know about the processes and frameworks, methods, and approaches to implement BPM. Through real-world examples, best practices, LEADing practices and advice from experts, readers will understand how BPM works and how to best use it to their advantage. Cases from industry leaders and innovators show how early adopters of LEADing Practices improved their businesses by using BPM technology and methodology. As the first of three volumes, this book represents the most comprehensive body of knowledge published on business process. Following closely behind, the second volume uniquely bridges theory with how BPM is applied today with the most extensive information on extended BPM. The third volume will explore award winning real-life examples of leading business process practices and how it can be replaced to your advantage. Learn what Business Process is and how to get started Comprehensive historical process evolution In-depth look at the Process Anatomy, Semantics and Ontology Find out how to link Strategy to Operation with value driven BPM Uncover how to establish a way of Thinking, Working, Modelling and Implementation Explore comprehensive Frameworks, Methods and Approaches How to build BPM competencies and establish a Center of Excellence Discover how to apply Social BPM, Sustainable and Evidence based BPM Learn how Value & Performance Measurement and Management Learn how to roll-out and deploy process Explore how to enable Process Owners, Roles and Knowledge Workers Discover how to Process and Application Modelling Uncover Process Lifecycle, Maturity, Alignment and Continuous Improvement Practical continuous improvement with the way of Governance Future BPM trends that will affect business Explore the BPM Body of Knowledge

Author : Marc Baker,Ian Taylor,Alan Mitchell
Publisher : Lean Enterprise Academy Ltd
Page : 279 pages
File Size : 48,8 Mb
Release : 2009
Category : Hospital care
ISBN : 9780955147326

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Making Hospitals Work by Marc Baker,Ian Taylor,Alan Mitchell Pdf

A Lean Action Workbook from the Lean Enterprise Academy, a affiliate of the Lean Global Network and the Lean Enterprise Institute For the first time, Making Hospitals Work provides a practical road map for healthcare leaders seeking to create truly lean hospitals. It outlines a clear framework for focusing improvement activities on the most important challenges facing each hospital. It uses the same evidence-based, scientific method as clinicians use to diagnose and treat medical problems to analyze and redesign the core emergency and elective patient journeys from arrival to discharge. It opens everyone's eyes to the big win-win-win opportunities to eliminate unnecessary waiting time for patients, to synchronize activities so clinical staff can spend more time caring for patients, and to free up capacity by reducing length of stay and cut the overtime and agency budget. It also introduces the key new role of the value-stream manager in gaining agreement on what needs to be done by whom in every department across the hospital. Every step described in Making Hospitals Work has been tried and tested in the three years' action research that led to this workbook. It is the critical breakthrough to take the next steps on the lean healthcare journey.

Author : James P. Womack,Daniel T. Jones
Publisher : Simon and Schuster
Page : 368 pages
File Size : 54,8 Mb
Release : 2015-08-18
Category : Business & Economics
ISBN : 9780743277792

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Lean Solutions by James P. Womack,Daniel T. Jones Pdf

As consumers, we have a greater selection of higher quality goods & services to choose from, yet our experience of obtaining & using these items is more frustrating than ever. At the same time, companies find themselves with declining customer loyalty & greater challenges in fulfilling orders. This text offers solutions to these problems.

Author : John S. Kiff,David Brunt
Publisher : Unknown
Page : 39 pages
File Size : 55,5 Mb
Release : 2001
Category : Automobile dealers
ISBN : 1900946742

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Transformation to a Lean Dealership by John S. Kiff,David Brunt Pdf

Author : Jeffrey K. Liker,David Meier
Publisher : McGraw Hill Professional
Page : 288 pages
File Size : 52,8 Mb
Release : 2005-10-19
Category : Business & Economics
ISBN : 9780071502115

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The Toyota Way Fieldbook by Jeffrey K. Liker,David Meier Pdf

The Toyota Way Fieldbook is a companion to the international bestseller The Toyota Way. The Toyota Way Fieldbook builds on the philosophical aspects of Toyota's operating systems by detailing the concepts and providing practical examples for application that leaders need to bring Toyota's success-proven practices to life in any organization. The Toyota Way Fieldbook will help other companies learn from Toyota and develop systems that fit their unique cultures. The book begins with a review of the principles of the Toyota Way through the 4Ps model-Philosophy, Processes, People and Partners, and Problem Solving. Readers looking to learn from Toyota's lean systems will be provided with the inside knowledge they need to Define the companies purpose and develop a long-term philosophy Create value streams with connected flow, standardized work, and level production Build a culture to stop and fix problems Develop leaders who promote and support the system Find and develop exceptional people and partners Learn the meaning of true root cause problem solving Lead the change process and transform the total enterprise The depth of detail provided draws on the authors combined experience of coaching and supporting companies in lean transformation. Toyota experts at the Georgetown, Kentucky plant, formally trained David Meier in TPS. Combined with Jeff Liker's extensive study of Toyota and his insightful knowledge the authors have developed unique models and ideas to explain the true philosophies and principles of the Toyota Production System.

Author : Fredrick Masai Mutisya,Ruttoh Kiprono Philly,Fredrick A.O. Oromo,Teresiah Wanjiru Kiriba,Julius Kuria Njuguna
Publisher : IPR Journals and Book Publishers
Page : 132 pages
File Size : 49,8 Mb
Release : 2023-09-07
Category : Business & Economics
ISBN : 9789914728484

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Supplier Development Practices by Fredrick Masai Mutisya,Ruttoh Kiprono Philly,Fredrick A.O. Oromo,Teresiah Wanjiru Kiriba,Julius Kuria Njuguna Pdf

TOPICS IN THE BOOK Effect of Green Supply Chain Practices on Performance of Large Chemical Manufacturing Firms in Nairobi County Kenya Effects of Conflict of Interest on Procurement Performance in Referral Hospitals in Kenya: A Case of Kenyatta National Hospital (KNH) Nairobi, Kenya Effect of Supplier Development on Procurement Performance in Public Sector in Kenya: A Case of Kenya Electricity Generating Company Limited (KENGEN) Influence of Distribution Network Systems on Supply Chain Performance in Print Media Industry in Kenya: A Case of the Nation Media Group Effects of Bullwhip on Supply Chain Performance in Manufacturing Sector in Kenya, A Case of Cooper K Brands Limited

Author : Stefan Klein,Angeliki Poulymenakou
Publisher : Springer Science & Business Media
Page : 306 pages
File Size : 48,8 Mb
Release : 2006-04-28
Category : Business & Economics
ISBN : 9783540328841

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Managing Dynamic Networks by Stefan Klein,Angeliki Poulymenakou Pdf

Collaboration of organizations reshapes traditional managerial practices and creates new inter-organizational contexts for strategy, coordination and control, information and knowledge management. Heralded as organizational forms of the future, networks are at the same time fragile and precarious organizational arrangements, which regularly fail. In order to investigate the new realities created by technology-enabled forms of network organizations and to address the emerging managerial challenges, this book introduces an integrative view on inter-firm network management. Centred on a network life cycle perspective, strategic, economic and relational facets of business networking are explored. The network management framework is illustrated onto a broad range of European inter-firm network examples in various industries rendering insights for new management practices.

Author : James P. Womack,Daniel T. Jones
Publisher : Simon and Schuster
Page : 368 pages
File Size : 42,5 Mb
Release : 2009-12-01
Category : Business & Economics
ISBN : 0743291174

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Lean Solutions by James P. Womack,Daniel T. Jones Pdf

Womack and Jones deconstruct the broken producer-consumer model and show businesses how to repair it, by providing the full value consumers desire from products without wasting time or effort. Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle? In their bestselling business classic Lean Thinking, James Womack and Daniel Jones introduced the world to the principles of lean production—principles for eliminating waste during production. Now, in Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing companies how to eliminate inefficiency during consumption. Lean Solutions is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems—learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers—and a far more lucrative enterprise. Lean Solutions will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.

Author : Esam Adel Halawani
Publisher : Transnational Press London
Page : 234 pages
File Size : 51,8 Mb
Release : 2019-04-22
Category : Business & Economics
ISBN : 9781910781418

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Knowledge Transfer between Partners to Achieve Competitiveness in Saudi Arabia by Esam Adel Halawani Pdf

This book draws on experience and knowledge on bridging the knowledge gap between multinational corporations (MNCs) and their Saudi strategic partners in order to streamline the Logistics and Supply Chain operations. Dr Halawani explores and explains the processes by which MNCs’ affiliates achieve competitiveness from the knowledge management and organisational learning perspective. Saudi Arabia's government expedited plans for diversifying the economy. To develop the institutional capacity to achieve such an ambitious vision, it was launched and linked to the National Transformational Program (NTP). The NTP is mandated to report progress in a range of economical and societal initiatives in 2020. Contents include Chapter 1: Introduction Chapter 2: What do we know about knowledge transfers? Chapter 3: Methodology and research design Chapter 4: Analysis and findings Chapter 5: Conclusion Chapter 6: Reflections

Author : R. Eric Reidenbach,Reginald W. Goeke
Publisher : Quality Press
Page : 188 pages
File Size : 55,9 Mb
Release : 2005-04-07
Category : Business & Economics
ISBN : 9780873894357

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Value-Driven Channel Strategy by R. Eric Reidenbach,Reginald W. Goeke Pdf

Value at the point of production does not automatically translate into value at the point of consumption. Augmenting lean thinking with a more robust and substantial customer value basis makes it even more powerful when applied to the organization’s value stream. This book unleashes the principles of lean thinking as a strategic tool to do just that. As authors Reidenbach and Goeke argue throughout this book, an organization’s ability to use lean techniques not only to eliminate non-value adding costs but also to use the same lean tools to enhance its competitive value proposition is to realize the full power and potency of lean. The concepts explained are pertinent not only to manufacturing but also service organizations that move products/services through channels of distribution. The book will challenge managers from a number of distinct organizational areas to think about the way they view their business. Those in marketing, quality, logistics, Six Sigma, customer relationship management (CRM), market research, and business intelligence will find the book extremely. The principles outlined apply to commercial banks, healthcare, and insurance as well as they do to the automotive or pharmaceutical industries.