Dealing With An International Clientele Communications Diplomacy And Etiquette
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Dealing with an International Clientele by Meri Meredith Pdf
Designed for information professionals, this book sets out how to provide an effective library service to patrons from different countries and ethnic backgrounds, and covers communications with patrons whose mother tongue is not English, as well as the differences in cultural etiquette.
Author : Meri Meredith Publisher : Walter de Gruyter Page : 263 pages File Size : 51,5 Mb Release : 2005-01-01 Category : Language Arts & Disciplines ISBN : 9783598440120
Dealing with an International Clientele: Communications, Diplomacy and Etiquette by Meri Meredith Pdf
This book is aimed at all librarians and information professionals working in culturally diverse environments, whether in an academic, public or commercial setting. It addresses the issues of communication, diplomatic etiquette and common courtesies from a wide range of cultures and of how to provide library services across cultural boundaries and languages. Each chapter clearly defines a different aspect and provides clear guidance and strategies for librarians to follow in their everyday work. The book is packed with advice on how to deal with many of the situations, which arise as the result of different cultural backgrounds and language.
Serving Library Users from Asia by John Hickok Pdf
Asian populations are among some of the fastest growing cultural groups in the US. While books on serving other target groups in libraries have been published (e.g., disabled, Latino, seniors, etc.), few books on serving library users of Asian heritage have been written. Thus the timely need for this book. Rather than a generalized overview of Asians as a whole, this book has 24 separate chapters—each on 24 specific Asian countries/cultures of East, Southeast, and South Asia—with a wealth of resources for understanding, interacting with, outreaching to, and serving library users of each culture. Resources include cultural guides (both print and online), language helps (with sample library vocabulary), Asian booksellers, nationwide cultural groups, professional literature, and more. Resources and suggestions are given for all three types of libraries—public, school, and academic—making this book valuable for all librarians. The demographics of each Asian culture (numbers and distribution)—plus history of immigration and international student enrollment—is also featured. As a bonus, each chapter spotlights a US public, school, and academic library providing model outreach to Asian library users. Additionally, this book provides a detailed description and analysis of libraries in each of the 24 Asian countries. The history, development, facilities, conditions, technology, classification systems, and more—of public, school, and academic libraries—are all discussed, with detailed documentation. Country conditions influencing libraries and library use are also described: literacy levels, reading cultures, languages and writing systems, educational systems, and more. Based on the author’s 15 years of research and travels to Asia, this work is a must-have for all librarians.
An Experts' Guide to International Protocol by Gilbert Monod de Froideville,Mark Verheul Pdf
Although modern life grows increasingly casual, in many sectors, protocol still reigns supreme. An Expert's Guide to International Protocol offers an overview of its associated practices, including those found within the context of diplomatic relations and the business world. Focusing on a wide range of countries and cultures, the book covers topics like seating arrangements, the history and use of flags, ceremonies, invitations and dress codes, and gifts and decorations. Throughout, influential diplomatic, business, cultural, and sports figures share their own experiences with protocols around the world, also throughout the COVID-19 pandemic.
Introducing Intercultural Communication by Shuang Liu,Zala Volcic,Cindy Gallois Pdf
Books on intercultural communication are rarely written with an intercultural readership in mind. In contrast, this multinational team of authors has put together an introduction to communicating across cultures that uses examples and case studies from around the world. The book further covers essential new topics, including international conflict, social networking, migration, and the effects technology and mass media play in the globalization of communication. Written to be accessible for international students too, this text situates communication theory in a truly global perspective. Each chapter brings to life the links between theory and practice and between the global and the local, introducing key theories and their practical applications. Along the way, you will be supported with first-rate learning resources, including: • theory corners with concise, boxed-out digests of key theoretical concepts • case illustrations putting the main points of each chapter into context • learning objectives, discussion questions, key terms and further reading framing each chapter and stimulating further discussion • a companion website containing resources for instructors, including multiple choice questions, presentation slides, exercises and activities, and teaching notes. This book will not merely guide you to success in your studies, but will teach you to become a more critical consumer of information and understand the influence of your own culture on how you view yourself and others.
Global Diplomacy and International Society by Yolanda Kemp Spies Pdf
This book is a comprehensive overview of the theory, history, law, institutional framework and culture of global diplomacy. It reflects on the key existential challenges to the institution and addresses aspects that are often overlooked in diplomatic studies: inter alia diplomatic law, development-driven diplomacy and the bureaucracy of diplomatic practice. All chapters are extensively illustrated with recent case examples from across the world. Special emphasis is placed on incorporating perspectives from Africa and other developing regions in the Global South, so as to balance the Eurocentrism of traditional diplomatic literature.
Crossroads of Diplomacy by Marija Manojlovic,Celia Helen Thorheim Pdf
The international political arena has taken on a new look during the last few decades. Whereas the term international relations used to be equated with diplomatic relationships between states, it now refers to cross-border relations between all sorts of actors including international organizations, regional governments, businesses and civil society groups. This may be a truism, but as a result academics are questioning the concept of diplomacy as a foreign policy tool and institution of international society, while practitioners are trying to get to grips with dizzying change. Based on papers and discussions at the 1st The Hague Diplomacy Conference, held at the Clingendael Institute in June 2007, this report shows that diplomacy is indeed going through a process of change and adaptation to the new structures of international politics. This, however, does not mean that diplomacy is struggling for its survival. New research in notably untraditional areas such as public diplomacy, consular affairs, sub-state diplomacy and diplomatic representation, reveals that diplomacy is more prominent than ever as a tool of international relations. Perhaps more interesting is that diplomacy is increasingly, and indeed very successfully, being used in new ways and by new actors. Through a closer look at these recent developments, this report provides a comprehensive starting point for further thinking and research on the changing functions and continuing merits of diplomacy within the new international arena.--Provided by publisher.
Intercultural Communication for Global Business by Elizabeth A. Tuleja Pdf
This book brings together principles and new theories in intercultural communication in a concise and practical manner, focusing on communication as the foundation for management and global leadership. Grounded in the Cultural Intelligence Model, this compact text examines the concepts associated with understanding culture and communication in the global business environment to help readers: • Understand intercultural communication processes. • Improve self-awareness and communication in intercultural settings. • Expand skills in identifying, analyzing, and solving intercultural communication challenges at work. • Evaluate whether one’s communication has been effective. Richly illustrated with examples, activities, real-world applications, and recent case studies that make the content come alive, Intercultural Communication for Global Business is an ideal companion for any business student or manager dedicated to communicating more effectively in a globalized society.
Quiet Diplomacy in Action: The OSCE High Commissioner on National Minorities by Walter A. Kemp Pdf
Quiet Diplomacy in Action is the first comprehensive account of the work of Max van der Stoel as High Commissioner on National Minorities for the Organization for Security and Co-operation in Europe (OSCE). Because Van der Stoel worked discreetly, until now very little has been written about his activities. This book takes the reader behind the scenes to explain why the post of High Commissioner was created, what his mandate is, how he worked in practice, and what recurrent themes and issues he encountered. Quiet Diplomacy in Action also gives a detailed summary of the High Commissioner's activities in the more than fifteen countries that he was involved with between 1993 and 2001. Major documents relating to national minorities in the OSCE context are included in an annex. As Michael Ignatieff writes in the Foreword: `Everyone talks about conflict prevention. One of the few senior figures that actually does it is the OSCE High Commissioner on National Minorities'. This book, written in co-operation with Mr. Van der Stoel, gives a unique insight into conflict prevention, minority rights, and the challenge of resolving inter-ethnic tensions. It should be considered a primary resource for all those interested in these subjects.
The High Commissioners by Carl Bridge,Frank Bongiorno,David Lee Pdf
Marks the centenary of the posting of the first Australian High Commissioner in London, so beginning what is today Australia's oldest diplomatic mission. In 1910, when Sir George Reid was appointed its first High Commissioner in London, Australia was a self-governing but not yet sovereign state and the Australian Governor-General remained the most important channel of communication between the Australian and United Kingdom governments until the late 1920s. The book traces the history of the office and in doing so illuminates the larger story of Australian-United Kingdom relations in the twentieth century, the evolution of Australia from British colony to sovereign state and the gradual transition of the United Kingdom from head of an empire to member of the European Union.
Author : John A. R. Lee Publisher : Unknown Page : 68 pages File Size : 41,8 Mb Release : 1976 Category : Language Arts & Disciplines ISBN : UOM:39015005450153
