Defuse

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Defusing Hostile Customers Workbook

Author : Robert Bacal
Publisher : Bacal & Associates
Page : 207 pages
File Size : 46,8 Mb
Release : 1998
Category : Civil service
ISBN : 9780968372234

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Defusing Hostile Customers Workbook by Robert Bacal Pdf

Defuse

Author : Karol Ladd
Publisher : Thomas Nelson
Page : 208 pages
File Size : 51,5 Mb
Release : 2007-08-05
Category : Family & Relationships
ISBN : 9781418574246

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Defuse by Karol Ladd Pdf

In this timely survival guide, positive mom Karol Ladd offers practical steps to help mothers identify hidden anger in their own lives and in the lives of each member of their family. When tempers flare they need to know how to respond quickly to defuse the situation and to, instead, create a more loving atmosphere where anger has no place. The discussion focuses on three important steps: Recognize and Deal with Your Anger Learn How to Respond to Their Anger Create an Enviornment Where Love Abounds With anger being a major issue in every home, Karol's positive plan offers vital solutions that will not only deactivate anger but strengthen the bonds of love.

How to Defuse a Bomb (Collins Shorts, Book 2)

Author : Sean Rayment
Publisher : HarperCollins UK
Page : 34 pages
File Size : 41,7 Mb
Release : 2012-11-15
Category : Biography & Autobiography
ISBN : 9780007506811

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How to Defuse a Bomb (Collins Shorts, Book 2) by Sean Rayment Pdf

Collins Shorts – insight in an instant.

Wired for Love

Author : Stan Tatkin
Publisher : New Harbinger Publications
Page : 332 pages
File Size : 50,7 Mb
Release : 2024-06-01
Category : Family & Relationships
ISBN : 9781648482984

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Wired for Love by Stan Tatkin Pdf

"Invaluable for so many partners looking to reconnect and grow closer together." —Gwyneth Paltrow, founder and CEO of goop "Stan Tatkin can be entirely followed into the towering infernos of our most painful relationship challenges." —Alanis Morissette, artist, activist, and wholeness advocate The complete “insider’s guide” to understanding your partner’s brain, sparking lasting connection, and enjoying a romantic relationship built on love and trust—now with more than 170,000 copies sold. “What the heck is my partner thinking?” “Why do they always react like this?” “How can we get back that connection we had in the beginning?” If you’ve ever asked yourself these questions, you aren’t alone, and it doesn’t mean that your relationship is doomed. Every person is wired for love differently—with different habits, needs, and reactions to conflict. The good news is that most people’s minds work in predictable ways and respond well to security, attachment, and routines, making it possible to neurologically prime the brain for greater love and connection and fewer conflicts. This go-to guide will show you how. Drawn from neuroscience, attachment theory, and emotion regulation, this highly anticipated second edition of Wired for Love presents cutting-edge research on how and why love lasts, and offers ten guiding principles that can improve any relationship. This fully revised and updated edition also includes new guidance on how to manage disagreements, as well as new exercises to help you create a sense of safety and security, establish healthy conflict ground rules, and deal with the threat of the third—any outside source which threatens the harmony in your relationship, including in-laws, alcohol, children, and affairs. You’ll find proven-effective strategies to help you strengthen your relationship by: Creating and maintaining a safe “couple bubble” Using morning and evening routines to stay connected Learning how to see your partner’s point of view Meeting each other halfway in a fight Becoming the expert on what makes your partner feel loved By using simple gestures and words, you’ll learn to put out emotional fires and help your partner feel appreciated and loved. You’ll also discover how to move past a “warring brain” mentality and toward a more cooperative “loving brain.” Most importantly, you’ll gain a better understanding of the complex dynamics at work behind love and trust in intimate relationships. While there’s no doubt that love is an inexact science, if you understand how you and your partner are wired differently, you can overcome your differences, and create a lasting intimate connection.

A Mindfulness Guide for the Frazzled

Author : Ruby Wax
Publisher : Penguin UK
Page : 218 pages
File Size : 48,5 Mb
Release : 2016-01-07
Category : Psychology
ISBN : 9780241972076

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A Mindfulness Guide for the Frazzled by Ruby Wax Pdf

**The number one bestseller, with over 150,000 copies sold, which kick-started a mindfulness revolution** 'Ruby Wax has written a guide to mindfulness that's as hilarious as it is useful' Arianna Huffington 'We are all frazzled, all of us...' Five hundred years ago no one died of stress: we invented this concept and now we let it rule us. In A Mindfulness Guide for the Frazzled, Ruby Wax shows us how to de-frazzle for good by making simple changes that give us time to breathe, reflect and live in the moment. It's an easy-to-understand introduction to mindfulness, weaved together with Ruby's trademark wit and humour. Let Ruby be your guide to a healthier, happier you. You've nothing to lose but your stress... 'Whip-smart on the subject... she teaches the art of doing nothing in a way that doesn't send you to sleep' The Times

The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High

Author : Steven Dinkin,Barbara Filner,Lisa Maxwell
Publisher : McGraw Hill Professional
Page : 210 pages
File Size : 43,7 Mb
Release : 2012-12-14
Category : Business & Economics
ISBN : 9780071801973

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The Exchange Strategy for Managing Conflict in Healthcare: How to Defuse Emotions and Create Solutions when the Stakes are High by Steven Dinkin,Barbara Filner,Lisa Maxwell Pdf

The proven four-step method for improving communication and managing conflict in any healthcare setting The Exchange Strategy for Managing Conflict in Health Care delivers a wealth of strategies and techniques for structuring conversations about conflicts and issues in groups large and small. "A fresh, clear-eyed view of how to approach conflict in the American healthcare system . . . shows how direct, immediate, tactful, and open communication will greatly improve any workplace setting." -- KATHLEEN SELLICK, President and CEO, Rady Children's Hospital "Having worked in large hospital systems for many years, I wish I had known these skills and techniques when I supervised nurses and coordinated teams." -- KIM PHILLIPS, MSN, RN, CFCN, Nurse's Touch, Inc. "During the past 12 months, over 450 managers and supervisors on my team at Sanford Health have gone through this training, and it works!" -- EVAN BURKETT, Chief Human Resources Officer, Sanford Health "The strategy and skills laid out in this book . . . are truly effective. Ignore this at your peril." -- DR. SAMUEL B. HO, Chief, Gastroenterology Section, Veterans Affairs San Diego Healthcare System, Professor of Medicine, University of California, San Diego

Defusing Armageddon: Inside NEST, America's Secret Nuclear Bomb Squad

Author : Jeffrey T. Richelson
Publisher : W. W. Norton & Company
Page : 416 pages
File Size : 41,6 Mb
Release : 2009-02-02
Category : Political Science
ISBN : 9780393244069

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Defusing Armageddon: Inside NEST, America's Secret Nuclear Bomb Squad by Jeffrey T. Richelson Pdf

The first in-depth examination of NEST: America's super-secret government agency operating to prevent nuclear terrorist attacks. Jeffrey T. Richelson reveals the history of the Nuclear Emergency Support Team, from the events leading to its creation in 1974 to today. Defusing Armageddon provides a behind-the-scenes look at NEST's personnel, operations, and detection and disablement equipment--employed in response to attempts at nuclear extortion, lost and stolen nuclear material, crashed nuclear-powered Soviet satellites, and al Qaeda's quest for nuclear weapons. Richelson traces the Cosmos satellite that crashed into the Canadian wilderness; nuclear threats to Los Angeles, New York, and other cities; and the surveillance of Muslim sites in the United States after 9/11. Relying on recently declassified documents and interviews with former NEST personnel, Richelson's extensive research reveals how NEST operated during the Cold War, how the agency has evolved, and its current efforts to reduce the chance of a nuclear device decimating an American city.

Tongue Fu!

Author : Sam Horn
Publisher : Macmillan
Page : 0 pages
File Size : 46,8 Mb
Release : 1997-03-15
Category : Family & Relationships
ISBN : 9780312152277

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Tongue Fu! by Sam Horn Pdf

A manual for verbal self-defense explains how to transform hostility, eliminate aggression, handle tormenters, control emotion, and promote harmonious conversation

Meeting China Halfway

Author : Lyle J. Goldstein
Publisher : Georgetown University Press
Page : 400 pages
File Size : 47,9 Mb
Release : 2015-05-01
Category : Political Science
ISBN : 9781626166349

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Meeting China Halfway by Lyle J. Goldstein Pdf

Though a US China conflict is far from inevitable, major tensions are building in the Asia-Pacific region. These strains are the result of historical enmity, cultural divergence, and deep ideological estrangement, not to mention apprehensions fueled by geopolitical competition and the closely related “security dilemma.” Despite worrying signs of intensifying rivalry, few observers have provided concrete paradigms to lead this troubled relationship away from disaster. This book is dramatically different in that Lyle J. Goldstein’s focus is on laying bare both US and Chinese perceptions of where their interests clash and proposing new paths to ease bilateral tensions through compromise. Each chapter contains a “cooperation spiral” —the opposite of an escalation spiral—to illustrate these policy proposals. Goldstein makes one hundred policy proposals over the course of this book to inaugurate a genuine debate regarding cooperative policy solutions to the most vexing problems in US-China relations. Goldstein not only parses findings from American scholarship but also breaks new ground by analyzing hundreds of Chinese-language sources, including military publications, never before evaluated by Western experts. Meeting China Halfway, new in paperback, remains a refreshing and unique contribution to the study of the world’s most important bilateral relationship.

Defusing Disruptive Behavior in the Classroom

Author : Geoff Colvin
Publisher : Corwin Press
Page : 169 pages
File Size : 47,9 Mb
Release : 2010-06-14
Category : Education
ISBN : 9781452296333

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Defusing Disruptive Behavior in the Classroom by Geoff Colvin Pdf

"The goal of Colvin′s work is teacher fluency in their first response to behavior. Every career teacher needs to be equipped with the concepts in this book." —Krista D. Parent, Superintendent South Lane School District, Cottage Grove, OR "Geoff Colvin provides teachers a set of very useful, clear, and sensible tools to manage the behavior of a very important, often-overlooked contributor to their classroom environment: themselves." —Mike McCornack, Technology Coordinator/Choral Director Willamette High School, Eugene, OR "Colvin empowers teachers with specific, practical, research-based strategies to prevent problem behaviors from occurring and to respond effectively when problems do occur. Each strategy is grounded not only in applied behavior analytic techniques, but also respectful approaches to fostering more positive student-teacher interactions." —Kathleen Lane, Associate Professor of Special Education Vanderbilt Peabody College "This is exactly what every teacher needs when dealing with problem behavior! I tried Colvin′s strategies in my classroom and the students who had problems have done a total turnaround!" —Jennifer Stargel, Fifth-Grade Teacher Allen Elementary School, Marion, IN The ultimate guide to handling problem behavior "in the heat of the moment"! When disruptive behavior occurs, your first response can determine the outcome of the situation and how quickly it is resolved. This practical resource offers teachers approaches for immediately defusing disruptive situations, avoiding escalation, and correcting behaviors. An expert in behavior management, Geoff Colvin introduces seven key behavioral principles and offers specific, research-based strategies for handling disruptions. This resource features: Strategies that target specific behaviors, including off-task behavior, rule violations, disrespect, agitation, noncompliance, and threats and intimidation Common classroom scenarios and solutions for K–12 general and special education teachers Checklists and action plans for applying the strategies while maintaining the flow of instruction Defusing Disruptive Behavior in the Classroom helps teachers respond in a way that immediately corrects the misbehavior and smoothly returns the class to learning.

Defusing Hostile Customers Workbook (Third Edition2010)

Author : Robert Bacal
Publisher : Bacal & Associates
Page : 192 pages
File Size : 47,9 Mb
Release : 2010-04-06
Category : Anger
ISBN : 9781450585743

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Defusing Hostile Customers Workbook (Third Edition2010) by Robert Bacal Pdf

Learn to: save time dealing with unreasonable customers reduce intensity of customer anger increase safety of employees and customers reduce stress related to angry customers convey image of constructive caring to government customers even when they are abusive set limits for angry customers and enforce them for mutual benefit Government and public sector departments and employees often deal with angry, irate, upset, manipulative, and aggressive citizens and customers, due to their regulatory responsibilities. Often employees are under-trained to deal with angry customers, leaving them at risk, while government agencies look uncaring and cold. Angry, unsatisfied clientele eat up hours of staff time. Government departments CAN provide excellent customer service. A critical step is learning how to defuse angry people so that the agency and the customer work TOGETHER. Defusing Hostile Customers -- A Self-Instructional Workbook For Public Sector Employees is a "seminar in a book" and contains an amazing collection of specific phrases and actions that can be learned by any public sector employee, drawn from modern understanding of psychology of aggression and psycholinguistics. There are over 80 specific tactics to be applied, and most chapters contain hands-on exercises and "homework", with key answers provided at the back of the book. Here's just a taste of the content: Government Context Nature of Hostile Behavior How Hostile Situations Escalate Principles of Defusing Art of Self-Control Starting Off Successfully Using Co-operative Language Verbal Self-Defense Techniques Acknowledgment Tactics Countering Non-Verbal Intimidation Referral Techniques Telephone Hostility Limit Setting There's even a chapter for managers and supervisors. This third edition (2010) is a unique blend of science and art not available anywhere else, and is based on the input of thousands of government employees over two decades.

Platform Seven

Author : Louise Doughty
Publisher : Faber & Faber
Page : 425 pages
File Size : 45,7 Mb
Release : 2019-08-20
Category : Fiction
ISBN : 9780571321971

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Platform Seven by Louise Doughty Pdf

**A BIRD IN WINTER - THE GRIPPING NEW NOVEL FROM LOUISE DOUGHTY - AVAILABLE TO PRE-ORDER NOW**SOON TO BE A MAJOR TV EVENT'Utterly mesmerising.' Deborah Moggach'Beautifully constructed.' Clare Mackintosh'A scarily plausible story . . .' GuardianThe new novel from Sunday Times bestselling author of Apple Tree YardPlatform Seven at 4am: Peterborough Railway Station is deserted. The man crossing the covered walkway on this freezing November morning is confident he's alone. As he sits on the metal bench at the far end of the platform it is clear his choice is strategic - he's as far away from the night staff as he can get.What the man doesn't realise is that he has company. Lisa Evans knows what he has decided. She knows what he is about to do as she tries and fails to stop him walking to the platform edge.Two deaths on Platform Seven. Two fatalities in eighteen months - surely they're connected?No one is more desperate to understand what connects them than Lisa Evans herself. After all, she was the first of the two to die.

Defusing the High-conflict Divorce

Author : Bernard Gaulier,Judith Margerum,Jerome A. Price,James Windell
Publisher : Impact Publishers
Page : 276 pages
File Size : 53,6 Mb
Release : 2007
Category : Divorce counseling
ISBN : 1886230676

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Defusing the High-conflict Divorce by Bernard Gaulier,Judith Margerum,Jerome A. Price,James Windell Pdf

It has been estimated that nearly twenty percent of the one million divorces each year in the U.S. involve high-conflict relationships. Angry, emotional disputes related to custody, parenting time, child support payments, visitation and more may go on for years. Who suffers? The children, mostly. Post-divorce conflict may be the most significant factor in adjustment (or maladjustment) for children of divorce.Defusing the High-Conflict Divorce offers a unique set of proven programs for quelling the hostility in high-conflict co-parenting couples, and "defusing" their prolonged, bitter and emotional struggles.

Robert Hartwell Fiske's Dictionary of Unendurable English

Author : Robert Hartwell Fiske
Publisher : Simon and Schuster
Page : 478 pages
File Size : 49,8 Mb
Release : 2011-11
Category : Language Arts & Disciplines
ISBN : 9781451651317

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Robert Hartwell Fiske's Dictionary of Unendurable English by Robert Hartwell Fiske Pdf

A comprehensive disctionary of common misusages illustrates the right way and the wrong way to use language and explores why dictionaries do not always provide the correct meaning or usage of a word.

Defusing Disruptive Behavior in the Classroom

Author : Geoff Colvin
Publisher : Corwin Press
Page : 169 pages
File Size : 41,7 Mb
Release : 2010-06-14
Category : Education
ISBN : 9781452298979

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Defusing Disruptive Behavior in the Classroom by Geoff Colvin Pdf

The ultimate guide to handling problem behavior "in the heat of the moment"! When disruptive behavior occurs, your first response can determine how quickly the situation is resolved. Colvin offers teachers seven key behavioral principles and a range of research-based approaches for immediately defusing disruptive situations, avoiding escalation, and correcting behaviors. This resource features: Strategies that target specific behaviors, including off-task behavior, rule violations, disrespect, agitation, noncompliance, and threats and intimidation Common classroom scenarios and solutions for K–12 general and special education teachers Checklists and action plans for applying the strategies while maintaining the flow of instruction