Author : Shostack
Publisher : Unknown
Page : 128 pages
File Size : 49,6 Mb
Release : 1984-01-01
Category : Electronic
ISBN : 0000841153
Designing Services that Deliver
Shostack
Designing Services That Deliver
Designing Services That Deliver Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of Designing Services That Deliver book. This book definitely worth reading, it is an incredibly well-written.
Designing Delivery
Jeff Sussna
Author : Jeff Sussna
Publisher : "O'Reilly Media, Inc."
Page : 232 pages
File Size : 48,8 Mb
Release : 2015-06-03
Category : Computers
ISBN : 9781491903773
Designing Delivery by Jeff Sussna Pdf
Now that we’re moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making—and keeping—promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You’ll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability
Good Services
Louise Downe
Author : Louise Downe
Publisher : BIS Publishers
Page : 0 pages
File Size : 51,5 Mb
Release : 2020-03-03
Category : Business & Economics
ISBN : 9063695438
Good Services by Louise Downe Pdf
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don't. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Service Design and Delivery
Mairi Macintyre,Glenn Parry,Jannis Angelis
Author : Mairi Macintyre,Glenn Parry,Jannis Angelis
Publisher : Springer Science & Business Media
Page : 170 pages
File Size : 42,7 Mb
Release : 2011-04-02
Category : Business & Economics
ISBN : 9781441983213
Service Design and Delivery by Mairi Macintyre,Glenn Parry,Jannis Angelis Pdf
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
Service Design for Business
Ben Reason,Lavrans Løvlie,Melvin Brand Flu
Author : Ben Reason,Lavrans Løvlie,Melvin Brand Flu
Publisher : John Wiley & Sons
Page : 214 pages
File Size : 44,7 Mb
Release : 2015-12-14
Category : Business & Economics
ISBN : 9781118988923
Service Design for Business by Ben Reason,Lavrans Løvlie,Melvin Brand Flu Pdf
A practical approach to better customer experience through service design Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes. Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers. Approach customer experience from a design perspective See your organization through the lens of the customer Make customer experience an organization-wide responsibility Analyze the market factors that dovetail with customer experience design The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a great product—the organizations coming out on top are designing and delivering experiences tailored to their customers' wants. Service Design for Business gives you the practical insight and service design perspective you need to shape the way your customers view your organization.
Designing Networks and Services for the Cloud
Huseni Saboowala,Muhammad Abid,Sudhir Modali
Author : Huseni Saboowala,Muhammad Abid,Sudhir Modali
Publisher : Cisco Press
Page : 336 pages
File Size : 40,5 Mb
Release : 2013-05-16
Category : Computers
ISBN : 9780132731003
Designing Networks and Services for the Cloud by Huseni Saboowala,Muhammad Abid,Sudhir Modali Pdf
Designing Networks and Services for the Cloud Delivering business-grade cloud applications and services A rapid, easy-to-understand approach to delivering a secure, resilient, easy-to-manage, SLA-driven cloud experience Designing Networks and Services for the Cloud helps you understand the design and architecture of networks and network services that enable the delivery of business-grade cloud services. Drawing on more than 40 years of experience in network and cloud design, validation, and deployment, the authors demonstrate how networks spanning from the Enterprise branch/HQ and the service provider Next-Generation Networks (NGN) to the data center fabric play a key role in addressing the primary inhibitors to cloud adoption–security, performance, and management complexity. The authors first review how virtualized infrastructure lays the foundation for the delivery of cloud services before delving into a primer on clouds, including the management of cloud services. Next, they explore key factors that inhibit enterprises from moving their core workloads to the cloud, and how advanced networks and network services can help businesses migrate to the cloud with confidence. You’ll find an in-depth look at data center networks, including virtualization-aware networks, virtual network services, and service overlays. The elements of security in this virtual, fluid environment are discussed, along with techniques for optimizing and accelerating the service delivery. The book dives deeply into cloud-aware service provider NGNs and their role in flexibly connecting distributed cloud resources, ensuring the security of provider and tenant resources, and enabling the optimal placement of cloud services. The role of Enterprise networks as a critical control point for securely and cost-effectively connecting to high-performance cloud services is explored in detail before various parts of the network finally come together in the definition and delivery of end-to-end cloud SLAs. At the end of the journey, you preview the exciting future of clouds and network services, along with the major upcoming trends. If you are a technical professional or manager who must design, implement, or operate cloud or NGN solutions in enterprise or service-provider environments, this guide will be an indispensable resource. * Understand how virtualized data-center infrastructure lays the groundwork for cloud-based services * Move from distributed virtualization to “IT-as-a-service” via automated self-service portals * Classify cloud services and deployment models, and understand the actors in the cloud ecosystem * Review the elements, requirements, challenges, and opportunities associated with network services in the cloud * Optimize data centers via network segmentation, virtualization-aware networks, virtual network services, and service overlays * Systematically secure cloud services * Optimize service and application performance * Plan and implement NGN infrastructure to support and accelerate cloud services * Successfully connect enterprises to the cloud * Define and deliver on end-to-end cloud SLAs * Preview the future of cloud and network services
Designing for the Digital Age
Kim Goodwin
Author : Kim Goodwin
Publisher : John Wiley & Sons
Page : 770 pages
File Size : 49,8 Mb
Release : 2011-03-25
Category : Computers
ISBN : 9781118079881
Designing for the Digital Age by Kim Goodwin Pdf
Whether you’re designing consumer electronics, medical devices, enterprise Web apps, or new ways to check out at the supermarket, today’s digitally-enabled products and services provide both great opportunities to deliver compelling user experiences and great risks of driving your customers crazy with complicated, confusing technology. Designing successful products and services in the digital age requires a multi-disciplinary team with expertise in interaction design, visual design, industrial design, and other disciplines. It also takes the ability to come up with the big ideas that make a desirable product or service, as well as the skill and perseverance to execute on the thousand small ideas that get your design into the hands of users. It requires expertise in project management, user research, and consensus-building. This comprehensive, full-color volume addresses all of these and more with detailed how-to information, real-life examples, and exercises. Topics include assembling a design team, planning and conducting user research, analyzing your data and turning it into personas, using scenarios to drive requirements definition and design, collaborating in design meetings, evaluating and iterating your design, and documenting finished design in a way that works for engineers and stakeholders alike.
Designing Delivery
Jeff Sussna,James Urquhart
Author : Jeff Sussna,James Urquhart
Publisher : Unknown
Page : 128 pages
File Size : 52,8 Mb
Release : 2015
Category : Computer software
ISBN : OCLC:911187169
Designing Delivery by Jeff Sussna,James Urquhart Pdf
Designing and Delivering Dementia Services
Hugo de Waal,Constantine Lyketsos,David Ames,John O'Brien
Author : Hugo de Waal,Constantine Lyketsos,David Ames,John O'Brien
Publisher : John Wiley & Sons
Page : 278 pages
File Size : 48,7 Mb
Release : 2013-05-03
Category : Medical
ISBN : 9781118378687
Designing and Delivering Dementia Services by Hugo de Waal,Constantine Lyketsos,David Ames,John O'Brien Pdf
Dementia is increasingly and widely recognised as a serious health and social challenge, in the developed world as well as in the developing world. The need therefore to design and implement dementia care services of high quality is becoming more and more vital, particularly given the likelihood of ever increasing demand in a world, which likely sees resources at best remaining at current levels. Designing and Delivering Dementia Services describes current developments in the design and configuration of dementia services. It offers an informative and detailed overview of what constitutes high quality care, considering the circumstances patients and carers may find themselves in. For dementia to get the priority it deserves, a number of factors are important and the book charts the invaluable contributions of various Alzheimer's Associations and Societies: this provides a focus on dementia strategies and plans at national levels: the book reports on the state of affairs regarding such strategies and provides a unique insight into the process of how one of these was developed and implemented. Recognising the need to prove that service developments lead to a higher quality of care, increased productivity and increased efficiency, the book links the resulting picture to service-based research methodologies, with an emphasis on the strengths and limitations of that research. Contributions from 17 countries on 4 continents give an overview of the state of affairs across the world, paying attention to successful - and less successful - initiatives to improve dementia care. The book furthermore provides pragmatic approaches to ensure planning becomes reality, highlights the need for structured workforce development, education and training and describes the opportunities afforded by assistive technology. This book is of prime informative and practical value given that pressures on dementia services are projected to mount across the world against a backdrop of limited resources and expertise. Designing and Delivering Dementia Services Defines the problems involved in meeting an increasing demand for dementia care services in a poorer world Maps initiatives and developments in the design and configuration of these services in a variety of international settings Analyses these developments against the background of political and health economic circumstances Provides a road map of where health services should go in response to this growing challenge. The first book to define, analyse and map initiatives for dementia care services in a time of increasing demand and decreasing resources, this book is essential reading for commissioners, senior clinicians and service planners in health and social care. It will also be of interest to academic researchers involved in qualitative services research as well as quantitative health economic research, health and social care managers and those involved in workforce planning and development.
A Guide to Service Blueprinting
Nicholas Remis,Nick Remis
Author : Nicholas Remis,Nick Remis
Publisher : Unknown
Page : 51 pages
File Size : 46,6 Mb
Release : 2016-12-12
Category : Electronic
ISBN : 0998399108
A Guide to Service Blueprinting by Nicholas Remis,Nick Remis Pdf
From essential elements to the finer points of evolution planning, this guide has everything you need to start creating and using your own service blueprints.
This Is Service Design Doing
Marc Stickdorn,Markus Edgar Hormess,Adam Lawrence,Jakob Schneider
Author : Marc Stickdorn,Markus Edgar Hormess,Adam Lawrence,Jakob Schneider
Publisher : "O'Reilly Media, Inc."
Page : 1341 pages
File Size : 40,9 Mb
Release : 2018-01-02
Category : Business & Economics
ISBN : 9781491927137
This Is Service Design Doing by Marc Stickdorn,Markus Edgar Hormess,Adam Lawrence,Jakob Schneider Pdf
How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.
Service Design and Delivery
Mairi Macintyre,Glenn Parry,Jannis Angelis
Author : Mairi Macintyre,Glenn Parry,Jannis Angelis
Publisher : Springer
Page : 170 pages
File Size : 42,8 Mb
Release : 2011-04-12
Category : Business & Economics
ISBN : 1441983201
Service Design and Delivery by Mairi Macintyre,Glenn Parry,Jannis Angelis Pdf
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
Good Services
Lou Downe
Author : Lou Downe
Publisher : Unknown
Page : 222 pages
File Size : 54,6 Mb
Release : 2020
Category : Consumer satisfaction
ISBN : 9063695985
Good Services by Lou Downe Pdf
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
This is Service Design Thinking
Marc Stickdorn,Jakob Schneider
Author : Marc Stickdorn,Jakob Schneider
Publisher : Bis Publishers
Page : 376 pages
File Size : 51,5 Mb
Release : 2012
Category : Creative ability in business
ISBN : 906369279X
This is Service Design Thinking by Marc Stickdorn,Jakob Schneider Pdf
This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different way of thinking: this is service design thinking. A set of 23 international authors and even more online contributors from the global service design community invested their knowledge, experience and passion together to create this book. It introduces service design thinking in manner accessible to beginners and students, it broadens the knowledge and can act as a resource for experienced design professionals.
Designing and Delivering Superior Customer Value
Art Weinstein,William C. Johnson
Author : Art Weinstein,William C. Johnson
Publisher : CRC Press
Page : 338 pages
File Size : 47,7 Mb
Release : 2020-03-25
Category : Business & Economics
ISBN : 9781000083453
Designing and Delivering Superior Customer Value by Art Weinstein,William C. Johnson Pdf
First Published in 1999, this book stresses the service aspects of an organization - especially customer service, marketing, and organizational responsiveness, and how to create and provide outstanding customer value to the target market(s).