Every Time

Author : Shep Hyken
Publisher : Greenleaf Book Group
Page : 240 pages
File Size : 55,9 Mb
Release : 2013-09-03
Category : Business & Economics
ISBN : 9781626340107

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Amaze Every Customer Every Time by Shep Hyken Pdf

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top ten customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace’s over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community. Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn’t take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools—like “Ask the extra question” and “Focus on the customer, not the money”—are simple, clear, useful for almost anybody, and supported with compelling research and stories. Between these covers, you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

Author : Colin James,Erica Bagshaw
Publisher : John Wiley & Sons
Page : 327 pages
File Size : 52,6 Mb
Release : 2024-05-28
Category : Business & Economics
ISBN : 9781394248643

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How to Influence Anyone, Anywhere, Every Time by Colin James,Erica Bagshaw Pdf

We communicate all the time. But do we have impact? Do we influence? When you speak, do people lean in? When they hear you, do others feel impressed, challenged, motivated or inspired? Through tested frameworks and instantly applicable techniques, How to Influence Anyone, Anywhere, Every Time shows you how to use your words and your body language to engage and persuade. With this handbook, you'll learn crucial communication skills for delivering with impact in any professional setting — be it in the boardroom, your next sales meeting or interpersonal interactions. Master how to deliver your message with conviction, confidence and clarity. Globally renowned speaking coaches Colin James and Erica Bagshaw share their proven methodology for wielding influence in any and every context. In How to Influence Anyone, Anywhere, Every Time, they show you how to systematically get and hold people’s attention — and use your influence to achieve positive results in your organisation or business. Whether you’re working face-to-face, you need to create presence online, or you’re crafting a written message, you’ll discover the tips you need. Communicate more effectively with a tried-and-trusted process for success, using the 3 Ds: Diagnose: Who is your audience, what is the context and what is your desired outcome? Design: Get the magic 12 steps that make it easy to tailor your next communication to better engage and influence your audience. Deliver: Don't know what to do with your hands? Learn how to master body language, your voice, visual aids and even your energy for a delivery that will captivate, inspire and persuade even the toughest audience. How to Influence Anyone, Anywhere, Every Time is a must-have resource for anyone who needs to present their ideas, gain trust and bring about real change.

Author : Rob Yeung
Publisher : How To Books Ltd
Page : 196 pages
File Size : 45,8 Mb
Release : 2004
Category : Employment interviewing
ISBN : 1857039785

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Successful Interviews Every Time by Rob Yeung Pdf

This book is an invaluable source information for job hunters on preparing for interviews, tests and assessment centres.

Author : June Tate
Publisher : Headline
Page : 223 pages
File Size : 47,7 Mb
Release : 2012-04-12
Category : Fiction
ISBN : 9780755389452

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Every Time You Say Goodbye by June Tate Pdf

For Kitty, the war opens more doors than ever before... In June Tate's Every Time You Say Goodbye, the war provides a means for escape and freedom for one restless young woman. Perfect for fans of Dilly Court and Lynda Page. 'Displays June's customary flair for keeping the reader glued to the page' - Coventry Evening Telegraph It's 1943 and Kitty Freeman is hungry for excitement. Married for only 18 months, she's miserable. Brian Freeman wants nothing more than a quiet life, a tidy home and a wife to make his dinner. But when he receives his call-up papers and is sent to France, Kitty feels like a bird set free from its cage. Will she be able to resist the charms of local villain Gerry Stubbs? Does the handsome American lieutenant Jeff Ryder want more than just friendship? One thing's for sure: the war holds more for Kitty than she could ever have imagined... What readers are saying about Every Time You Say Goodbye: 'June Tate is a marvellous storyteller and this is one of her best. Her characters are warm and engaging and her stories are dramatic and well-paced' 'Thoroughly enjoyed this book. Good story with lots of twists to keep you interested' 'Five stars'

Author : Timothy Nelson
Publisher : NYU Press
Page : 222 pages
File Size : 48,7 Mb
Release : 2005
Category : Religion
ISBN : 9780814758199

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Every Time I Feel the Spirit by Timothy Nelson Pdf

Dreams and visions, prophetic words from God about "dusty souls," speaking in tongues while "in the spirit"—narratives of these and similar events comprise the heart of Every Time I Feel the Spirit. This in-depth study of a Black congregation in Charleston, South Carolina provides a window into the tremendously important yet still largely overlooked world of African American religion as the faith is lived by ordinary believers. For decades, scholars have been preoccupied with the relation between Black Christianity, civil rights, and social activism. Every Time I Feel the Spirit is about black religion as religion. It focuses on the everyday experience of religion in the church, congregants' relationships with God, and the role that God and Satan play in congregants' lives—not only as objects of belief but as actual agents. It explores the concepts of religious experience and religious ritual, while emphasizing the attributions that people make to the operation of spiritual forces and beings in their lives. Through interviews and field work, Nelson uncovers what religious people themselves see as important about their faith while extending and refining sociological understandings of religious ritual and religious experience.

Author : Abigail Johnson
Publisher : Harlequin
Page : 356 pages
File Size : 40,8 Mb
Release : 2023-12-05
Category : Young Adult Fiction
ISBN : 9780369722621

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Every Time You Go Away by Abigail Johnson Pdf

Perfect for fans of Jennifer Niven, Abigail Johnson draws a searing and lyrical portrait of grief, forgiveness, and the kind of love that blooms in the aftermath. Eight years ago, Ethan and Rebecca met, two troublemaking kids sharing secrets and first kisses in a tree house, until Ethan’s mom returned to take him away. Each and every visit, his only goodbye was a flower on Rebecca’s windowsill. Four years ago, Ethan left for the last time to take care of his mother, who has struggled with addiction his whole life. Two years ago, Rebecca was in a car accident that killed her father. She’s been learning to navigate life as a wheelchair user ever since. Now, they discover if their hardships have torn them apart…or will bring them closer than ever.

Author : Gerry Spence
Publisher : Macmillan
Page : 324 pages
File Size : 48,6 Mb
Release : 1996-04-15
Category : Language Arts & Disciplines
ISBN : 0312144776

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How to Argue & Win Every Time by Gerry Spence Pdf

A noted attorney gives detailed instructions on winning arguments, emphasizing such points as learning to speak with the body, avoiding being blinding by brilliance, and recognizing the power of words as a weapon.

Author : Misty Hicks
Publisher : Xlibris Corporation
Page : 325 pages
File Size : 45,8 Mb
Release : 2020-09-09
Category : Poetry
ISBN : 9781664129245

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Beyond Abuse: Moving Forward One Day at a Time by Misty Hicks Pdf

Beyond Abuse: Moving Forward One Day At A Time is a collection of poems that expresses or shows a journey from a place of pain and darkness to a place of purpose and hope. Divided into three sections, witness the changes from a lowly caterpillar, a transformational cocoon and an emerging butterfly.

Author : Oliver Burkeman
Publisher : Penguin
Page : 238 pages
File Size : 47,6 Mb
Release : 2021-08-10
Category : Self-Help
ISBN : 9780735232471

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Four Thousand Weeks by Oliver Burkeman Pdf

NEW YORK TIMES BESTSELLER “This is the most important book ever written about time management.” —Adam Grant, #1 New York Times bestselling author of Think Again and host of WorkLife What if you stopped trying to do everything, so that you could finally get around to what counts? Nobody needs to be told there isn’t enough time. Whether we’re starting our own business, or trying to write a novel during our lunch break, or staring down a pile of deadlines as we’re planning a vacation, we’re obsessed with our lengthening to-do lists, overfilled inboxes, work-life balance, and ceaseless struggle against distraction. We’re deluged with advice on becoming more productive and efficient and life hacks to optimize our days. Still, we rarely make the connection between our daily struggles with time and the ultimate time management problem: the question of how best to use our ridiculously brief time on the planet, which amounts on average to about four thousand weeks. Drawing on the insights of both ancient and contemporary philosophers, psychologists, and spiritual teachers, Oliver Burkeman delivers an entertaining, humorous, practical, and ultimately profound guide to time and time management. Rejecting the futile modern obsession with “getting everything done,” Four Thousand Weeks introduces readers to tools for constructing a meaningful life by embracing finitude, showing that many of the unhelpful ways we’ve come to think about time aren’t inescapable, unchanging truths, but choices we’ve made as individuals and as a society—and that we can do things differently. Embrace your limits. Change your life. Make your four thousand weeks count.

Author : Beth Harbison
Publisher : St. Martin's Press
Page : 336 pages
File Size : 55,6 Mb
Release : 2018-07-24
Category : Fiction
ISBN : 9781466842212

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Every Time You Go Away by Beth Harbison Pdf

In New York Times bestselling author Beth Harbison's most emotional novel ever, a fractured family must come together at a beach house haunted by the past. Willa has never fully recovered from the sudden death of her husband, Ben. She became an absent mother to her young son, Jamie, unable to comfort him while reeling from her own grief. Now, years after Ben’s death, Willa finally decides to return to the beach house where he passed. It’s time to move on and put the Ocean City, Maryland house on the market. When Willa arrives, the house is in worse shape than she could have imagined, and the memories of her time with Ben are overwhelming. They met at this house and she sees him around every corner. Literally. Ben’s ghost keeps reappearing, trying to start conversations with Willa. And she can’t help talking back. To protect her sanity, Willa enlists Jamie, her best friend Kristin, and Kristin’s daughter Kelsey to join her for one last summer at the beach. As they explore their old haunts, buried feelings come to the surface, Jamie and Kelsey rekindle their childhood friendship, and Willa searches for the chance to finally say goodbye to her husband and to reconnect with her son. Every Time You Go Away is a heartfelt, emotional story about healing a tragic loss, letting go, and coming together as a family.

Author : Abigail Johnson
Publisher : Harlequin
Page : 506 pages
File Size : 43,9 Mb
Release : 2020-01-07
Category : Young Adult Fiction
ISBN : 9781488056550

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Every Other Weekend by Abigail Johnson Pdf

“Two teenagers from broken families find solace in one another’s company” in this “heart-wrenching and hopeful” YA romance novel (Kirkus Reviews). When Adam Moynihan’s oldest brother died, his life fell apart around him. Now his mom cries constantly, he and his remaining brother can’t talk without fighting, and the father he always admired moved out when they needed him most. Jolene Timber is used to being a pawn in her divorced parents’ war. But when she develops an unlikely friendship with a boy who spends every other weekend in the same apartment building that she does, suddenly the future seems less bleak. Can the boy who thinks forgiveness makes him weak and the girl who thinks love is for fools find something real together? They’ll find out . . . every other weekend.

Author : Abel Boyer
Publisher : Unknown
Page : 798 pages
File Size : 51,8 Mb
Release : 1881
Category : English language
ISBN : UIUC:30112088352577

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French-English and English-French Dictionary, Comprising All the Improvements of the Latest London and Paris Editions, with the Pronunciation of Each Word, According to the Dictionary of the Abbé Tardy by Abel Boyer Pdf

Author : Jamie Zeppa
Publisher : Knopf Canada
Page : 354 pages
File Size : 53,8 Mb
Release : 2011-03-08
Category : Fiction
ISBN : 9780307399496

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Every Time We Say Goodbye by Jamie Zeppa Pdf

1942: Her mother's death left Grace Turner detached from the world until she became pregnant. Now, she's fallen in love with her baby boy but is locked in combat with her sister-in-law over his care. Wanting an independent life for herself and her son, Grace leaves Sault Ste. Marie to find work, and a place of her own, in southern Ontario. But she worries: when she returns for her baby, will her brother and sister-in-law give him up? 1957: Teenaged Dean Turner breaks open a locked box and finds adoption papers with a birth certificate for Daniel Turner, son of Grace Turner and an unknown father. His parents deny that he is adopted, but four years later, Dean leaves home to find the mysterious Grace. 1961: Laura falls in love with Dean Turner soon after he sits down at her table in the Queen Street Eaton's cafeteria, but he disappears as suddenly and as devastatingly as he appeared. When she encounters him in Sault Ste. Marie three years later, she is determined not to let him slip away again. 1973: Eight-year-old Dawn Turner waits for her father one morning at the front door of her grandparents' house. Dawn and her little brother are finally starting a life with their father, Dean, and his new wife. But when the new beginning doesn't work out, she and Jimmy end up back with their grandparents. As Dawn grows up, she must work to understand her family's mysteries and disappearing acts before she loses track of herself completely. Jamie Zeppa paints a tender and perceptive portrait of the unconventional, though not entirely dysfunctional, Turner family. Rich with mystery, broken promises and in the end, some mending of hearts, Every Time We Say Goodbye explores what it means to leave, to be left, to be absent; what connects parents and children, brothers and sisters, husbands and wives - and what drives them apart.

Author : John Stuart Mill
Publisher : Unknown
Page : 626 pages
File Size : 49,6 Mb
Release : 1885
Category : Economics
ISBN : HARVARD:32044037735354

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Principles of Political Economy by John Stuart Mill Pdf

Author : Tracey Garvis Graves
Publisher : Createspace Independent Publishing Platform
Page : 0 pages
File Size : 42,7 Mb
Release : 2014-08-29
Category : California, Southern
ISBN : 1500590002

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Every Time I Think of You by Tracey Garvis Graves Pdf

Thirty-year-old Daisy DiStefano has two people she holds dear: the grandmother who raised her, and her three-year-old son, Elliott. But when Daisy's grandmother is killed in a seemingly random act of violence, Daisy must take steps to protect herself and her child. Despite a thriving career in San Francisco, thirty-six-year-old Brooks McClain has returned home to spend what little time his mother has left before she succumbs to the deadly disease that is ravaging her. The seasoned investigative reporter has taken a position with the local newspaper and been on the job less than twenty-four hours when he's summoned to cover the death of Pauline Thorpe. Brooks is all business, but the more time he spends with Daisy DiStefano, the more invested he becomes; there's something about a single mother, a defenseless child, and an unsolved crime that has stirred Brooks's protective instincts like nothing ever has before. And when the unthinkable happens, Brooks will do whatever it takes to clear the name of the woman he's fallen for and the child he'll protect at any cost. Romantic and suspenseful, Every Time I Think of You shows how far two people will go to fight for the ones they love, and the life they've always imagined.