Front Office Operation A Practical Approach

Author : Dr Sanjeev Kumar Saxena
Publisher : Unknown
Page : 174 pages
File Size : 46,6 Mb
Release : 2020-06-04
Category : Electronic
ISBN : 9798650776925

Get Book

Front Office Operation ( A Practical Approach) by Dr Sanjeev Kumar Saxena Pdf

The Front Office or the Reception is the show window of the hotel and is the department responsible for the sale of hotel rooms through systematic reservations of hotel rooms, followed by registration and assigning the rooms to the guest. The front office could be called the control centre of the rooms division, providing 24-hour attention towards the handling and service of all guest requirements and needs.The Front Office employees play a vital role in the creation of a positive first and final impression, and the establishment of an on-going rapport with guests. In addition, the front office employees are influential in shaping the city's perception and judgement of the hotel through contact with restaurant patrons and visitors to the hotel. As the front office is the front of the organization, its personnel and staff is under constant observation by guests and visitors. It ensures that the guest arriving at the hotel are received, luggage handled and the formalities of check-in completed.A warm welcome, a smile, courtesy and genuine politeness contributes to a guest's satisfaction. As the front office is the first department that meets the guest, the first impression it creates is a lasting one and is the most crucial.All services and facilities available in the rooms as well as in the hotel are explained to the guests by the front office. The front office is also responsible for communication and for maintaining records of the guests who have stayed in the hotel and also develop a strong and positive working relationship with all other departments to develop an empathy with the problems that they may be encountering. The department is headed by a Front Office Manager/Room Division Manager.

Author : Vivienne O'Shannessy
Publisher : Unknown
Page : 370 pages
File Size : 51,7 Mb
Release : 2008-12-29
Category : Hospitality industry
ISBN : 073398875X

Get Book

Front Office Skills by Vivienne O'Shannessy Pdf

"A practical guide to front office skills and services in the hospitality industry. Complies with the Hospitality, Tourism and Events Industry Competency Standards"--Provided by publisher.

Author : Sue Baker,Pam Bradley,Jeremy Huyton
Publisher : Burns & Oates
Page : 289 pages
File Size : 44,7 Mb
Release : 1994-01-01
Category : Hotel front desk personnel
ISBN : 0304327298

Get Book

Principles of Hotel Front Office Operations by Sue Baker,Pam Bradley,Jeremy Huyton Pdf

Author : James A. Bardi
Publisher : Wiley Global Education
Page : 512 pages
File Size : 47,5 Mb
Release : 2011-08-24
Category : Business & Economics
ISBN : 9781118135792

Get Book

Hotel Front Office Management by James A. Bardi Pdf

Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.

Author : CPA John Kimani ,Dr. James Scott
Publisher : Finstock Evarsity Publishers
Page : 105 pages
File Size : 50,8 Mb
Release : 2023-07-09
Category : Business & Economics
ISBN : 9789914753325

Get Book

Introduction to Front Office Operations and Administrations in Hospitality Management Diploma Level by CPA John Kimani ,Dr. James Scott Pdf

• Importance of the Front Office in Hospitality and Tourism Industry, Roles, Responsibilities and Key Skills Required for Front Office Staff • Reservation Procedures and Policies, Check-In and Check-Out Procedures and Handling Guest Complaints and Feedback • Verbal and Nonverbal Communication Skills, Effective Listening and Questioning Techniques and Interpersonal Skills and Conflict Resolution • Types of Front Office Technology and Their Uses, Benefits and Challenges of Using Technology and Data Security and Privacy Concerns in Front Office Technology • Roles and Responsibilities of the Housekeeping Staff, Cleaning Procedures and Schedules and Inventory Management and Control • Introduction to Revenue Management, Pricing Strategies for Hotel Rooms and Forecasting Demand and Managing Inventory • Introduction to Sales And Marketing in Hospitality and Tourism Industry, Promoting Hotel Services and Amenities and Managing Online Reputation and Guest Reviews • Career Opportunities in Front Office Operations and Hospitality Industry, Continuing Education and Professional Certification Programs and Importance of Teamwork and Collaboration in Front Office Operations

Author : Michael L. Kasavana,American Hotel & Lodging Association
Publisher : Educational Institute
Page : 0 pages
File Size : 50,6 Mb
Release : 2013-04-26
Category : Hotel management
ISBN : 0133430782

Get Book

Managing Front Office Operations by Michael L. Kasavana,American Hotel & Lodging Association Pdf

Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

Author : Tsuchiya Osamu
Publisher : World Scientific
Page : 340 pages
File Size : 44,9 Mb
Release : 2019-05-16
Category : Business & Economics
ISBN : 9789813272750

Get Book

Practical Approach To Xva, A: The Evolution Of Derivatives Valuation After The Financial Crisis by Tsuchiya Osamu Pdf

The 2008 financial crisis shook the financial derivatives market to its core, revealing a failure to fully price the cost of doing business then. As a response to this, and to cope with regulatory demands for massively increased capital and other measures with funding cost, the pre-2008 concept of Credit Valuation Adjustment (CVA) has evolved into the far more complex hybrid Cross Valuation Adjustment (XVA).This book presents a clear and concise framework and provides key considerations for the computation of myriad adjustments to the price of financial derivatives, to fully reflect costs. XVA has been of great interest recently due to heavy funding costs (FVA), initial margin (MVA) and capital requirements (KVA) required to sustain a derivatives business since 2008, in addition to the traditional concepts of cost from counterparty default or credit deterioration (CVA), and its mirror image — the cost of one own's default (DVA).The book takes a practitioner's perspective on the above concepts, and then provides a framework to implement such adjustments in practice. Models are presented too, taking note of what is computationally feasible in light of portfolios typical of investment banks, and the different instruments associated with these portfolios.

Author : Deseré Kokt
Publisher : UJ Press
Page : 161 pages
File Size : 54,8 Mb
Release : 2013-01-01
Category : Business & Economics
ISBN : 9781920382209

Get Book

A Practical Guide to Guest House Management by Deseré Kokt Pdf

Guest houses attract both local and international tourists and aim at providing them with a taste of local food and hospitality. This creates job opportunities and revenue for local regions. As the successful managing and running of a guest house has its own set of challenges, the intention of this book is to provide a practical guide to assist both guest house owners and managers in managing their establishments effectively. The book is divided into seven themes: the law, management principles, financial management, marketing, accommodation and front office management, planning the breakfast menu, and intercultural differences.

Author : Dagney Northrop
Publisher : Unknown
Page : 260 pages
File Size : 50,7 Mb
Release : 2020-11
Category : Electronic
ISBN : 1642247308

Get Book

Front Office Operation by Dagney Northrop Pdf

When we visit a hotel or any hospitality-related establishment, we never wonder about the process or working behind the smiling faces of the front office employees. They make sure we have a pleasant stay or experience and always cater to our needs whenever required. This book aims at learning the secrets behind the working and functioning of the front office operations and what happens behind the reception. This book will help you learn everything there is to learn about the front office operations. Also, this book has chapters on the use of technology and computer systems to make the front office operations more efficient and faster. The code of conduct of the employees plays a vital role in determining the business, and the final chapter dives into explaining the discipline and code of conduct required by the employees to maximize the business yield. This book has got you covered for everything related to the front office. Go ahead and start reading!

Author : Matthew J. Martin, MD, FACS,Alec C. Beekley, MD, FACS
Publisher : Springer Science & Business Media
Page : 350 pages
File Size : 45,5 Mb
Release : 2010-12-13
Category : Medical
ISBN : 9781441960795

Get Book

Front Line Surgery by Matthew J. Martin, MD, FACS,Alec C. Beekley, MD, FACS Pdf

Both editors are active duty officers and surgeons in the U.S. Army. Dr. Martin is a fellowship trained trauma surgeon who is currently the Trauma Medical Director at Madigan Army Medical Center. He has served as the Chief of Surgery with the 47th Combat Support Hospital (CSH) in Tikrit, Iraq in 2005 to 2006, and most recently as the Chief of Trauma and General Surgery with the 28th CSH in Baghdad, Iraq in 2007 to 2008. He has published multiple peer-reviewed journal articles and surgical chapters. He presented his latest work analyzing trauma-related deaths in the current war and strategies to reduce them at the 2008 annual meeting of the American College of Surgeons. Dr. Beekley is the former Trauma Medical Director at Madigan Army Medical Center. He has multiple combat deployments to both Iraq and Afghanistan, and has served in a variety of leadership roles with both Forward Surgical Teams (FST) and Combat Support Hospitals (CSH).

Author : Matt A. Casado
Publisher : Createspace Independent Publishing Platform
Page : 0 pages
File Size : 54,5 Mb
Release : 2014-03-19
Category : Hotel front desk personnel
ISBN : 1494943646

Get Book

Front Office Management in Hospitality Lodging Operations by Matt A. Casado Pdf

An Instructor's Manual is available to institutions adopting the book. Please contact: [email protected] Front Office Management in Hospitality Lodging Operations offers comprehensive coverage of topics related to front office operations, including a review of technologies currently in use, and an array of situations students and professionals re bound to find on the job. Written with the future front office manager in mind, the book allows its users to apply its content with practical case studies presented in each chapter. It is invaluable as both an instructional guide for teachers and as a resource for, lodging professionals, offering the necessary tools to stay competitive in this advancing industry. This practical, easy-to-read text uses a straightforward approach to help solidify and apply information. - Applies a hands-on approach to completing tasks and understanding concepts. - Presents its content in a clear, friendly way instead of being overly academic. - Features operational situations and cases that are discussion-worthy, thought-provoking and challenging. - Includes a chapter in career planning to assist students with finding their post-graduation positions. Students in 4-year, 2-year, and technical hospitality programs as well as industry professionals will find this book worthwhile.

Author : Mohamad Idrakisyah
Publisher : Mohamad Idrakisyah
Page : 259 pages
File Size : 42,9 Mb
Release : 2021-02-23
Category : Business & Economics
ISBN : 8210379456XXX

Get Book

Automotive After Sales Management - A Practical Guide to Successful Workshop Parts & Service Operations by Mohamad Idrakisyah Pdf

The after sales segment of the automotive industry is gaining prominence over sales. The intensive competition in sales of new cars has reduced profit margins, but on the other hand, this is compensated from the higher profit margin derived from the after sales business. The onus is on the automotive manufacturers to heed to the new importance of the after sales business in reacting to the changes and expectations of customers. This book is written as a practical guide manual on matters relating to the management of the after sales business. The objective is to bring about improvements in all levels of the after sales operations in workshops. The growth, profitability and sustainability of the after sales dealerships are possible when the business is managed in an effective and efficient manner. The chapters in the book covers all matters pertaining to the after sales operations, written in an easy-to-understand manner for practical and straightforward implementation across dealerships.

Author : Sheryl F. Kline,William Sullivan
Publisher : Wiley
Page : 144 pages
File Size : 43,8 Mb
Release : 2002-04-15
Category : Business & Economics
ISBN : 0471203319

Get Book

Hotel Front Office Simulation by Sheryl F. Kline,William Sullivan Pdf

An easy, learn-by-doing introduction to hotel front office operations Hotel Front Office Simulation: A Workbook and Software Package offers a direct, experience-based approach to learning hotel front office operations. An extremely practical and easy-to-use learning tool, it works equally well on its own or in conjunction with virtually any front office operations or hotel management textbook. As an invaluable source of virtual on-the-job training, it is an outstanding resource to help prepare students to meet the fast-paced challenges of a hotel front office. How It Works The workbook and software move step by step through each part of the guest cycle, from the reservation process to the night audit. Exercises at the end of each workbook chapter help students apply and reinforce what they've learned. The CD-ROM and data disk feature front office simulation software adapted from INNSTAR, the hotel property management system used by hundreds of hotels. The software features a 25-room virtual hotel that helps users practice and hone their front office skills in a remarkably true-to-life setting. What It Covers * Taking, changing, and canceling reservations (for individuals and groups) * Checking in/registering walk-ins and guests with reservations * Handling posting and folio management * Performing tasks that involve housekeeping, maintenance, and other departments * Running a full night audit and reading the reports

Author : Sue Baker,Pam Bradley,Jeremy Huyton
Publisher : Burns & Oates
Page : 340 pages
File Size : 52,8 Mb
Release : 2000
Category : Hotel front desk personnel
ISBN : PSU:000044842611

Get Book

Principles of Hotel Front Office Operations by Sue Baker,Pam Bradley,Jeremy Huyton Pdf

A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.

Author : Colin Dix,Chris Baird
Publisher : Longman Publishing Group
Page : 0 pages
File Size : 46,8 Mb
Release : 1998
Category : Hotel and catering industry
ISBN : 0582319315

Get Book

Front Office Operations by Colin Dix,Chris Baird Pdf

This well-established text is updated throughout to bring it in line with recent developments and new technologies. It incorporates a lively new design with illustrations, revised end-of-chapter questions, new case studies and examples.