Managing Front Office Operations

Author : Michael L. Kasavana,American Hotel & Lodging Association
Publisher : Educational Institute
Page : 0 pages
File Size : 41,5 Mb
Release : 2013-04-26
Category : Hotel management
ISBN : 0133430782

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Managing Front Office Operations by Michael L. Kasavana,American Hotel & Lodging Association Pdf

Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

Author : Michael L. Kasavana,Richard M. Brooks,American Hotel & Lodging Association,American Hotel and Lodging Association, Educational Institute Staff
Publisher : Educational Institute
Page : 0 pages
File Size : 47,7 Mb
Release : 2012-05-29
Category : Electronic
ISBN : 0133097102

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Managing Front Office Operations by Michael L. Kasavana,Richard M. Brooks,American Hotel & Lodging Association,American Hotel and Lodging Association, Educational Institute Staff Pdf

This best-selling textbook provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel.

Author : Charles E. Steadmon,Michael L. Kasavana
Publisher : Unknown
Page : 344 pages
File Size : 48,8 Mb
Release : 1988
Category : House & Home
ISBN : IND:39000009162962

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Managing Front Office Operations by Charles E. Steadmon,Michael L. Kasavana Pdf

Handboek Front Office werkzaamheden.

Author : James A. Bardi
Publisher : Wiley
Page : 0 pages
File Size : 40,9 Mb
Release : 1996-08-26
Category : Business & Economics
ISBN : 0471287121

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Hotel Front Office Management by James A. Bardi Pdf

This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.

Author : Heather Prendergast
Publisher : Elsevier Health Sciences
Page : 546 pages
File Size : 52,9 Mb
Release : 2014-09-30
Category : Medical
ISBN : 9780323291514

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Front Office Management for the Veterinary Team - E-Book by Heather Prendergast Pdf

UPDATED Pet Health Insurance and Wellness Programs chapter describes how pet insurance and wellness programs may integrated into a successful business. UPDATED chapters include the most current information on team management, human resources, marketing, inventory management, and preparing and maintaining a budget. UPDATED coverage of technology and procedures includes new computer screen shots, new photos, revised What Would You Do/Not Do boxes addressing real-life situations, and a glossary, helping you make a smooth transition into the workplace.

Author : Roy C. Wood
Publisher : Routledge
Page : 304 pages
File Size : 40,9 Mb
Release : 2017-10-10
Category : Business & Economics
ISBN : 9781351690485

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Hotel Accommodation Management by Roy C. Wood Pdf

This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector. The book focuses on enduring aspects of the accommodation management function (front office management, housekeeping, revenue management); the changing context of hotel accommodation provision (the move to ‘asset light’, the supply of accommodation, trends in hotel investment and asset management, the challenges engendered by social media and the collaborative economy to the hotel market); and the role of accommodation in additional and integrated facilities and markets (spas, resorts, MICE markets). International case studies illustrating examples of practice in the industry are integrated throughout, along with study questions and other features to aid understanding and problem solving. This is essential reading for all hospitality and hotel management students.

Author : Sue Baker,Pam Bradley,Jeremy Huyton
Publisher : Cengage Learning Business Press
Page : 325 pages
File Size : 49,7 Mb
Release : 2001-11-27
Category : Business & Economics
ISBN : 1844800903

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Principles of Hotel Front Office Operations by Sue Baker,Pam Bradley,Jeremy Huyton Pdf

This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses. This student-centred guide to front office operations in the hotel industry employs a user-friendly approach to encourage self-access and enable students to progress at their own pace independently of the lecturer. Activities are provided throughout to help students move from an understanding of the basic principleds to thinking like a front office person. The chapters follow a typical guest from check-in to check-out, with small detours to other areas and departments. Each chapter includes an end-of-chapter summary, review and discussion questions. there is a detailed glossary of useful terms. The book is suitable for those taking Hotel, Catering and Institutional Operations/Management examinations and undergraduates on hotel and catering management courses.

Author : A. Sutherland,J. Court
Publisher : Springer
Page : 297 pages
File Size : 41,6 Mb
Release : 2013-11-26
Category : Business & Economics
ISBN : 9781137030696

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The Front Office Manual by A. Sutherland,J. Court Pdf

The Front Office Manual is unique, providing clear and direct explanations of tools and techniques relevant to front office work. From how to build a yield curve, to how a swap works, to what exactly 'product control' is supposed to do, this book is essential reading for anyone who works (or wants to work) on the 'sell side'.

Author : Michael L. Kasavana,Richard M. Brooks
Publisher : Unknown
Page : 564 pages
File Size : 47,7 Mb
Release : 1998
Category : Business & Economics
ISBN : UOM:39015061017821

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Front Office Procedures by Michael L. Kasavana,Richard M. Brooks Pdf

"This ... textbook provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel."--Publisher description.

Author : Clare Inkson,Lynn Minnaert
Publisher : SAGE
Page : 450 pages
File Size : 48,6 Mb
Release : 2012-03-22
Category : Business & Economics
ISBN : 9781446290156

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Tourism Management by Clare Inkson,Lynn Minnaert Pdf

Electronic Inspection Copy available for instructors here This exciting new text offers all students of Tourism a concise introduction to all the core topics of Tourism Management. Covering both key theory and practice it introduces students to general management issues across the whole tourism sector in an accessible and manageable way. Focusing particularly on the challenges of managing tourism in the 21st Century, it integrates the themes of sustainability, internationalism, technology and globalisation throughout to provide a thoroughly modern approach to the study of Tourism. Key features of this text include: - A specific focus on the management of tourism in the context of economic, social and environmental conditions, avoiding lengthy descriptions of the various components of the sector; - Three main integrated themes focusing on the demand for tourism, the supply of tourism, and the challenge of balancing of the two; - Coverage of how management techniques are developing in response to changing patterns of demand, emerging markets and destinations, globalisation, and the impacts of tourism; - Discussion points, examples and cases studies designed with the broadest cultural and international dimensions in mind for today's diverse student profile. Written specifically for those looking for core topic coverage in a manageable and concise format, this text will be essential reading for those looking for a truly contemporary introduction to Tourism Management.

Author : Margaret M. Kappa,Aleta Nitschke,Patricia B. Schappert
Publisher : Educational Institute of American Hotel & Motel Association
Page : 454 pages
File Size : 45,7 Mb
Release : 1995
Category : Business & Economics
ISBN : PSU:000026779454

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Managing Housekeeping Operations by Margaret M. Kappa,Aleta Nitschke,Patricia B. Schappert Pdf

Author : Hong Kong Institute of Bankers (HKIB)
Publisher : John Wiley & Sons
Page : 256 pages
File Size : 47,5 Mb
Release : 2014-08-01
Category : Business & Economics
ISBN : 9780470827604

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Treasury Markets and Operations by Hong Kong Institute of Bankers (HKIB) Pdf

An in-depth look at how banks and other financial institutions manage treasury operations Created for banking and finance professionals with a desire to expand their management skillset, this book focuses on treasury operations in banking. It was written by the experts at the world-renowned Hong Kong Institute of Bankers, an organization dedicated to providing the international banking community with education and training. Offers a detailed look at treasury operations and how banks manage their relationships with various markets, including foreign exchange, bond markets, and derivatives Gives practitioners a thorough understanding of balance sheet management, settlement, and control Provides bankers with the specialised knowledge they need to undertake critical reviews of treasury operations in banks, manage a wide range of treasury activities, and identify risks

Author : Linsley T. DeVeau
Publisher : Unknown
Page : 40 pages
File Size : 46,7 Mb
Release : 1996
Category : Business & Economics
ISBN : PSU:000045149733

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Front Office Management and Operations by Linsley T. DeVeau Pdf

-Inn Syst front desk simulation reference manual and exercise/Jim Dougan.

Author : James A. Bardi
Publisher : Wiley Global Education
Page : 512 pages
File Size : 44,9 Mb
Release : 2011-08-24
Category : Business & Economics
ISBN : 9781118135792

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Hotel Front Office Management by James A. Bardi Pdf

Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.

Author : Todd Comen
Publisher : Unknown
Page : 54 pages
File Size : 51,8 Mb
Release : 2003
Category : Hotel management
ISBN : 0866122559

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Case Studies in Front Office Management by Todd Comen Pdf