Hotel Front Office Management

Author : James A. Bardi
Publisher : Wiley Global Education
Page : 512 pages
File Size : 40,7 Mb
Release : 2010-11-05
Category : Business & Economics
ISBN : 9781118135792

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Hotel Front Office Management, 5th Edition by James A. Bardi Pdf

Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fifth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on select-service hotel front office operation. It addresses the impact of the recession on the hotel business and discusses the impact of social media and guestroom technology on the hotel business and how the Internet is the single most important travel planning and distribution channel in hospitality. There is also new and updated information on environmental and sustainability issues, particularly as it relates to housekeeping topics.

Author : Lina Raske
Publisher : Unknown
Page : 300 pages
File Size : 54,7 Mb
Release : 2016-04-01
Category : Electronic
ISBN : 1681174375

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Hotel Front Office Management by Lina Raske Pdf

The front office is the nerve center of a hotel property. Communications and accounting are two of the most important functions of a front desk operation. Front office/reception is the first place where guests/customers arrive and come in touch with the staff. Front office/reception is the mirror of a hotel. The function of the front office is to directly get in touch with customers. The front office can discover more information about the customer by asking them questions and give answer ask by guest/customer also helping the customers out. Broadly speaking, front office includes roles that affect the right side (revenues) of trading statement of the business. Effective communications--with guests, employees, and other departments of the hotel--are paramount in projecting a hospitable image. Answering guest inquiries about hotel services and other guests, marketing and sales department requests for information on guest room availability, and housekeeping department inquiries concerning guest reservations are but a few of the routine tasks performed almost constantly by a hotel front desk in its role as communications hub. Accounting procedures involving charges to registered and nonregistered hotel guest accounts are also important in the hospitality field. Staff working in the front office can also deal with simple tasks, such as sorting emails and helping on printing and typing tasks. Front office staff needs to use different skills on technologies too, such as using the printers, fax machines and phone. The book Hotel Front Office Management addresses the demands for instructing future leaders of the hotel industry. Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international applications.

Author : James A. Bardi
Publisher : Wiley
Page : 0 pages
File Size : 45,9 Mb
Release : 1996-08-26
Category : Business & Economics
ISBN : 0471287121

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Hotel Front Office Management by James A. Bardi Pdf

This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.

Author : Sue Baker,Pam Bradley,Jeremy Huyton
Publisher : Burns & Oates
Page : 340 pages
File Size : 41,9 Mb
Release : 2000
Category : Hotel front desk personnel
ISBN : PSU:000044842611

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Principles of Hotel Front Office Operations by Sue Baker,Pam Bradley,Jeremy Huyton Pdf

A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.

Author : P. Abbott,S. Lewry
Publisher : Routledge
Page : 211 pages
File Size : 40,6 Mb
Release : 2010-02-17
Category : Business & Economics
ISBN : 9781136402005

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Front Office by P. Abbott,S. Lewry Pdf

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential text: · user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook · updated in the light of recent developments such as global distribution systems and the internet · greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment · additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main sections: · Procedural aspects · Dealing with people · Increasing yield · Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses.

Author : Chakravarti
Publisher : APH Publishing
Page : 340 pages
File Size : 43,7 Mb
Release : 2006
Category : Hotel management
ISBN : 8176489905

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Concepts of Front Office Management by Chakravarti Pdf

Author : Roy C. Wood
Publisher : Routledge
Page : 304 pages
File Size : 41,7 Mb
Release : 2017-10-10
Category : Business & Economics
ISBN : 9781351690485

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Hotel Accommodation Management by Roy C. Wood Pdf

This book offers students a uniquely concise, accessible and comprehensive introduction to hotel accommodation management that covers the range of managerial subjects and disciplines in the sector. The book focuses on enduring aspects of the accommodation management function (front office management, housekeeping, revenue management); the changing context of hotel accommodation provision (the move to ‘asset light’, the supply of accommodation, trends in hotel investment and asset management, the challenges engendered by social media and the collaborative economy to the hotel market); and the role of accommodation in additional and integrated facilities and markets (spas, resorts, MICE markets). International case studies illustrating examples of practice in the industry are integrated throughout, along with study questions and other features to aid understanding and problem solving. This is essential reading for all hospitality and hotel management students.

Author : Linsley T. DeVeau
Publisher : Unknown
Page : 40 pages
File Size : 48,8 Mb
Release : 1996
Category : Business & Economics
ISBN : PSU:000045149733

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Front Office Management and Operations by Linsley T. DeVeau Pdf

-Inn Syst front desk simulation reference manual and exercise/Jim Dougan.

Author : Michael L. Kasavana,American Hotel & Lodging Association
Publisher : Educational Institute
Page : 0 pages
File Size : 46,5 Mb
Release : 2013-04-26
Category : Hotel management
ISBN : 0133430782

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Managing Front Office Operations by Michael L. Kasavana,American Hotel & Lodging Association Pdf

Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

Author : Charles E. Steadmon,Michael L. Kasavana
Publisher : Unknown
Page : 344 pages
File Size : 52,5 Mb
Release : 1988
Category : House & Home
ISBN : IND:39000009162962

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Managing Front Office Operations by Charles E. Steadmon,Michael L. Kasavana Pdf

Handboek Front Office werkzaamheden.

Author : Bhakta
Publisher : Tata McGraw-Hill Education
Page : 0 pages
File Size : 45,7 Mb
Release : 2012
Category : Hotel front desk personnel
ISBN : 0071078002

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Professional Hotel Front Office Mgmt by Bhakta Pdf

Author : Robert Woods,Jack D. Ninemeier,David K. Hayes,Michele A. Austin
Publisher : Pearson Higher Ed
Page : 654 pages
File Size : 53,7 Mb
Release : 2013-10-03
Category : Business & Economics
ISBN : 9781292056050

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Professional Front Office Management by Robert Woods,Jack D. Ninemeier,David K. Hayes,Michele A. Austin Pdf

Appropriate for the Front Office Operations or Front Desk Operations course in Hospitality Management departments. The text details policies and procedures that address the department's critical role of serving guests, coordinating employee communication and utilizing technology to benefit guests, staff and owners. The front office is the "hub" of the property's communications and operations systems and usually the first point of contact for a hotel guest.

Author : S K Bhatnagar
Publisher : Frank Brothers
Page : 680 pages
File Size : 54,5 Mb
Release : 2011
Category : Office management
ISBN : 8171706525

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Front Office Management by S K Bhatnagar Pdf

Author : Matt A. Casado
Publisher : Createspace Independent Publishing Platform
Page : 0 pages
File Size : 40,8 Mb
Release : 2014-03-19
Category : Hotel front desk personnel
ISBN : 1494943646

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Front Office Management in Hospitality Lodging Operations by Matt A. Casado Pdf

An Instructor's Manual is available to institutions adopting the book. Please contact: [email protected] Front Office Management in Hospitality Lodging Operations offers comprehensive coverage of topics related to front office operations, including a review of technologies currently in use, and an array of situations students and professionals re bound to find on the job. Written with the future front office manager in mind, the book allows its users to apply its content with practical case studies presented in each chapter. It is invaluable as both an instructional guide for teachers and as a resource for, lodging professionals, offering the necessary tools to stay competitive in this advancing industry. This practical, easy-to-read text uses a straightforward approach to help solidify and apply information. - Applies a hands-on approach to completing tasks and understanding concepts. - Presents its content in a clear, friendly way instead of being overly academic. - Features operational situations and cases that are discussion-worthy, thought-provoking and challenging. - Includes a chapter in career planning to assist students with finding their post-graduation positions. Students in 4-year, 2-year, and technical hospitality programs as well as industry professionals will find this book worthwhile.

Author : Sudhir Andrews
Publisher : Tata McGraw-Hill Education
Page : 0 pages
File Size : 55,7 Mb
Release : 2009
Category : Hotel front desk personal
ISBN : 0070655707

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Hotel Front Office Trng Mnl 2E by Sudhir Andrews Pdf