How To Be A Hotel Receptionist

Author : Matt Shiells-Jones
Publisher : Lulu.com
Page : 162 pages
File Size : 44,5 Mb
Release : 2012-03-15
Category : Hotels
ISBN : 9781471606991

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How to be a Hotel Receptionist by Matt Shiells-Jones Pdf

This book is designed for anyone who works front of house in a hotel, from porters to managers and beyond and is an indispensable read that covers almost everything you could encounter; from complaint handling and telephone call skills through to dealing with overbooking and room allocations. Comprehensive, yet easy to read and conversational in tone, this book provides a great addition to any in-house training. It contains one of the most comprehensive sections on complaint handling, both in writing and face to face along with guidelines on best practice, sample scenarios and questions to make you think, making this a fantastic read to help you get to grips with the reception and front of house role. This book covers a vast array of matters and is suitable for both floor-level staff and managers

Author : Negi Jagmohan
Publisher : S. Chand Publishing
Page : 128 pages
File Size : 40,7 Mb
Release : 2013
Category : Business & Economics
ISBN : 9788121939928

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Hospitality Reception and Front Office (Procedures and Systems) by Negi Jagmohan Pdf

Section-I Concepts, Procedure, Skills & Techniques Section-Ii Conversation Skills: Some English, French, German And Hinidi Communicationalskills

Author : Sarah James
Publisher : Career FAQs
Page : 178 pages
File Size : 40,8 Mb
Release : 2006
Category : Hospitality industry
ISBN : 9781921106378

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Travel and Tourism by Sarah James Pdf

Provides an unbiased overview of the many possibilities available in this industry by providing stories from a wide range of people working in it.

Author : Grace Paige,Jane Paige,Alan Pannett
Publisher : Burns & Oates
Page : 210 pages
File Size : 48,5 Mb
Release : 1984
Category : Hotel Industry
ISBN : 0304318728

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The Hotel Receptionist by Grace Paige,Jane Paige,Alan Pannett Pdf

Author : Kelly Yang
Publisher : Walker Books Australia
Page : 292 pages
File Size : 50,7 Mb
Release : 2018-08-01
Category : Juvenile Fiction
ISBN : 9781760650728

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Front Desk by Kelly Yang Pdf

An empowering story of empathy, courage, and hope, based on the author's real-life experience immigrating to the US as a child and working at the front desk of the motel where her parents work. Ten year-old Mia Tang moved to the US for a better life, a freer life, but so far, it's a life where she runs the front desk of a motel while her parents clean rooms. And she's not even allowed to use the swimming pool. Based on author Kelly Yang’s real-life experience immigrating to America from China and running a motel with her parents, this novel explores how one little girl overcomes language barriers, discrimination, and her own lack of confidence to find her voice – and use it to make a difference. This is a sensitive story of tolerance and diversity that will resonate with readers of all cultures who have experienced the challenges of feeling like an outsider.

Author : Grace Paige,Jane Paige
Publisher : Weidenfeld & Nicolson
Page : 188 pages
File Size : 49,7 Mb
Release : 1977
Category : Hotel management
ISBN : 0304297577

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The Hotel Receptionist by Grace Paige,Jane Paige Pdf

Author : Leslie Rae
Publisher : Gower Publishing, Ltd.
Page : 252 pages
File Size : 50,5 Mb
Release : 2002
Category : Business & Economics
ISBN : 0566085356

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Assessing the Value of Your Training by Leslie Rae Pdf

This is a revised edition of a long-standing and successful book, How to Measure Training Effectiveness. In it, Leslie Rae describes a variety of ways in which training can be assessed for effectiveness and value, building on the well-earned reputation of the Third Edition. He covers the entire training process from selecting and planning a training event to validating and testing its outcome.

Author : Bloomsbury Publishing Plc,Grace Paige
Publisher : Unknown
Page : 210 pages
File Size : 40,8 Mb
Release : 1988-03
Category : Hotels
ISBN : 030431532X

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Hotel Receptionist(2nd) Elbs by Bloomsbury Publishing Plc,Grace Paige Pdf

Author : OECD
Publisher : OECD Publishing
Page : 320 pages
File Size : 46,6 Mb
Release : 2024-03-19
Category : Electronic
ISBN : 9789264639386

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PISA Vocational Education and Training (VET) Assessment and Analytical Framework by OECD Pdf

This report presents the conceptual foundations of the OECD Programme for International Student Assessment (PISA) Vocational Education and Training (VET), currently in the Development Phase of implementation which aims to provide a comprehensive and rigorous international survey of student knowledge and skills that are essential for success in selected occupational areas.

Author : Murray Morgan
Publisher : University of Washington Press
Page : 361 pages
File Size : 50,7 Mb
Release : 2018-03-15
Category : History
ISBN : 9780295743509

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Skid Road by Murray Morgan Pdf

Skid Road tells the story of Seattle “from the bottom up,” offering an informal and engaging portrait of the Emerald City’s first century, as seen through the lives of some of its most colorful citizens. With his trademark combination of deep local knowledge, precision, and wit, Murray Morgan traces the city’s history from its earliest days as a hacked-from-the-wilderness timber town, touching on local tribes, settlers, the lumber and railroad industries, the great fire of 1889, the Alaska gold rush, flourishing dens of vice, the 1919 general strike, the 1962 World’s Fair, and the stuttering growth of the 1970s and ’80s. Through it all, Morgan shows us that Seattle’s one constant is change and that its penchant for reinvention has always been fueled by creative, if sometimes unorthodox, residents. With a new introduction by Pulitzer Prize-winning book critic Mary Ann Gwinn, this redesigned edition of Murray Morgan’s classic work is a must for those interested in how Seattle got to where it is today.

Author : Leslie Rae
Publisher : Gower Publishing, Ltd.
Page : 264 pages
File Size : 48,9 Mb
Release : 2002
Category : Business & Economics
ISBN : 0566084570

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Trainer Assessment by Leslie Rae Pdf

Not only is the trainer's role changing, but so are the people doing the training. Line managers, coaches and other facilitators are now involved, just as much as people with the title of training manager. How do you measure the skills and abilities of both the full-time and the occasional trainer? The answer is Trainer Assessment, which provides a framework for assessing trainer effectiveness, along with the tools and techniques that you can use. There is a continuous focus on the effectiveness of training in most organizations; this book looks at the role and influence of every trainer in that process.

Author : Russell Joseph
Publisher : Kogan Page Publishers
Page : 132 pages
File Size : 54,9 Mb
Release : 2000
Category : Business & Economics
ISBN : 0749431490

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Careers in Catering, Hotel Administration and Management by Russell Joseph Pdf

Featuring case studies, this book describes a variety of jobs in catering, leisure and tourism. The role of relevant institutions is explained, information on qualifications is provided, and insider tips on getting jobs are given.

Author : Lina Raske
Publisher : Unknown
Page : 300 pages
File Size : 43,5 Mb
Release : 2016-04-01
Category : Electronic
ISBN : 1681174375

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Hotel Front Office Management by Lina Raske Pdf

The front office is the nerve center of a hotel property. Communications and accounting are two of the most important functions of a front desk operation. Front office/reception is the first place where guests/customers arrive and come in touch with the staff. Front office/reception is the mirror of a hotel. The function of the front office is to directly get in touch with customers. The front office can discover more information about the customer by asking them questions and give answer ask by guest/customer also helping the customers out. Broadly speaking, front office includes roles that affect the right side (revenues) of trading statement of the business. Effective communications--with guests, employees, and other departments of the hotel--are paramount in projecting a hospitable image. Answering guest inquiries about hotel services and other guests, marketing and sales department requests for information on guest room availability, and housekeeping department inquiries concerning guest reservations are but a few of the routine tasks performed almost constantly by a hotel front desk in its role as communications hub. Accounting procedures involving charges to registered and nonregistered hotel guest accounts are also important in the hospitality field. Staff working in the front office can also deal with simple tasks, such as sorting emails and helping on printing and typing tasks. Front office staff needs to use different skills on technologies too, such as using the printers, fax machines and phone. The book Hotel Front Office Management addresses the demands for instructing future leaders of the hotel industry. Educators who are preparing professionals for roles as front office managers and general managers in hotels are required to meet the challenges of operations, technology, training, empowerment, and international applications.

Author : Arup Mitra
Publisher : Springer Science & Business Media
Page : 352 pages
File Size : 48,7 Mb
Release : 2012-08-12
Category : Business & Economics
ISBN : 9788132206569

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Insights into Inclusive Growth, Employment and Wellbeing in India by Arup Mitra Pdf

What changes are occurring at the macro and the sectoral levels, how the labour market changes are taking place and what impact is felt on the low income households are some of the questions that the present volume focuses on. It begins by examining the sectoral composition of growth, revisiting the issues related to industry-services balance, and also brings out the spatial dimension of growth. On the one hand the industry does not seem to have played a major role in the context of employment generation as imported technology is by and large capital intensive in nature. On the other hand, the services-led growth is seen to have reduced the pace of poverty reduction. Given the services-led growth the possible impact of trade in services on employment both in the formal and informal sectors have been worked out, indicating limited positive spill-over effects. The labour market outcomes are brought out with great details suggesting that rapid economic growth in India could not result in productive employment generation on a large scale. The gender dimensions of employment are brought out to verify if reduction in labour market inequality can result in improving the position of women in other spheres encompassing the decision making process both within the household and outside the household. Issues relating to urbanisation and rural-urban migration are also covered to understand the dynamics of urban poverty and to bring out the challenges of population transfer given the spatial concentration of growth. The job search practices pursued by the low income households are often pursued in terms of informal networks. What problems are associated with such mechanisms in experiencing improvements in wellbeing levels are covered in the present volume. On the whole, the volume offers an explanation of limited poverty reduction in a situation of rapid economic growth on the basis of an inter-disciplinary framework though efforts are being made to keep the methodology quantitatively rigorous.

Author : K.S. Sunita,Annie Pothen,Sumita Roy
Publisher : Sterling Publishers Pvt. Ltd
Page : 140 pages
File Size : 53,6 Mb
Release : 1999-09-01
Category : English
ISBN : 8120722345

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The Sterling Book Of English Conversation Practice by K.S. Sunita,Annie Pothen,Sumita Roy Pdf