Instant Messaging Reference

Author : Rachel Bridgewater,Meryl Cole
Publisher : Elsevier
Page : 233 pages
File Size : 42,8 Mb
Release : 2008-01-31
Category : Computers
ISBN : 9781780631233

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Instant Messaging Reference by Rachel Bridgewater,Meryl Cole Pdf

Virtual reference is a vital component in twenty-first century reference service and the time for debate over its virtues and necessity has passed. This book focuses on the practical implementation of instant messaging (IM), including privacy and security and its future potential. Targeting busy practitioners who are looking for comprehensive answers about instant messaging in particular, rather than virtual reference in general, this book addresses questions from the basics of what IM is and how it operates to the more complicated issues such as privacy and security to its future potential as a strong candidate in the virtual reference arena. Exclusively focused on instant messaging reference services Provides practical information about starting and running a successful instant messaging reference service Includes significant background information and in-depth discussion of the broader issues raised by instant messaging and instant messaging reference

Author : Speedy Publishing
Publisher : Speedy Publishing LLC
Page : 6 pages
File Size : 50,5 Mb
Release : 2014-05-03
Category : Education
ISBN : 9781633839984

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Instant Messaging Abbreviations, Texting and Emoticons by Speedy Publishing Pdf

Instant Messaging Abbreviations, Texting and Emoticons are all used much more in today's communication. This allows for quick contact with shortened words with meanings longer then the word is portrayed. Texting allows easy communication and is not time dependent. This allows for one to respond whenever available to do so. Where as on the telephone, you must find a time when both are available to talk at the same time. Emoticons allow to show emotions through text messaging. This benefits a majority of people today as this allows for easier communication to get ahold of someone as time persist.

Author : Jana Ronan
Publisher : Libraries Unlimited
Page : 268 pages
File Size : 46,6 Mb
Release : 2003-07-30
Category : Language Arts & Disciplines
ISBN : UOM:39015056440749

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Chat Reference by Jana Ronan Pdf

Functioning as a blueprint, this guide leads the reader through the many decisions and considerations involved in setting up a real-time reference service. Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues. How does one start a virtual reference service? What types of software are available? This comprehensive guide to live virtual services answers these and other questions. Intended as a blueprint, the book is designed to lead the reader through the many decisions and considerations involved in setting up a real-time reference service. Acclaimed expert Jana Smith Ronan introduces both basic and advanced real-time reference software, offers practical information about features, advantages, and disadvantages, and discusses human and organizational issues, such as staffing, training, and administration. Complete with five case studies from successful real-time reference services, this guide provides readers with a better understanding of real-time reference and an ability to make educated decisions on what's best for their library and their patrons.

Author : Linda S Katz
Publisher : Routledge
Page : 277 pages
File Size : 52,7 Mb
Release : 2013-10-31
Category : Computers
ISBN : 9781317951650

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Digital Reference Services by Linda S Katz Pdf

Extensive data on the theoretical and practical aspects of electronic reference services! Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field convey numerous opinions and theory about the growth of this new approach to answering reference questions. This book teaches librarians new methods and techniques for offering technologically advanced reference services to the public. The first half of Digital Reference Services includes such topics as: real-time or “live online” reference services the historical development of digital reference services and the role of the reference librarian mediated online searches how to create a virtual-ready reference collection of elite reference Web sites—includes a list of the top sites available to the public how to start and operate a digital reference desk in your library The second half of Digital Reference Services covers examples of libraries—both large and small—which have used revolutionary ideas to bring electronic reference services to their patrons. These ideas include: utilizing ATM-like kiosks in remote locations from library buildings to connect with underserved populations implementing live, interactive web-based reference services—the challenges and benefits, cost, training, and workload requirements evaluating your real-time references services—investigating self-assessment and blind reviewing, incorporating your assessment into an existing evaluative program, and obtaining the administrative support essential for an accurate assessment creating a statewide virtual reference system—selecting software, developing policy, marketing, coordinating the project, and staffing and training online reference management for smaller libraries—because of the smaller staff, smaller budget, and smaller amount of patrons, is it a feasible addition to the library? much more! This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find Digital Reference Services a helpful resource to enhance their library and electronic reference expertise.

Author : Susan Knoer
Publisher : Bloomsbury Publishing USA
Page : 154 pages
File Size : 45,5 Mb
Release : 2011-06-02
Category : Language Arts & Disciplines
ISBN : 9781598848236

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The Reference Interview Today by Susan Knoer Pdf

Learn and perfect the skills needed to conduct satisfying reference interviews in the modern technological environment with this easy-to-use guide. In today's technology-driven world, reference librarians must serve users who come into the building as well as remote users who ask via various digital means. With virtual reference and social networking tools now commonplace, reference questions have become more complex and interdisciplinary. The Reference Interview Today will help reference librarians decide which tools and strategies will best serve their diverse group of patrons—in person and in cyberspace. This text covers the skills needed for traditional face-to-face reference and how they can be applied in 2.0 media. Best practices for culturally diverse, disabled, and "difficult" patrons; strategies for public and academic libraries; and virtual technologies like Twitter and Second Life are described. Written by a practicing reference librarian, this invaluable book makes it easy to train paraprofessionals and serves as a guide for experienced librarians to hone their skills in new delivery methods.

Author : Keith Grafman
Publisher : Unknown
Page : 0 pages
File Size : 55,8 Mb
Release : 2016
Category : Instant messaging
ISBN : 1568251823

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The Art of Instant Message by Keith Grafman Pdf

Does the Online Dating Process Make You Anxious, Insecure or Reluctant?You're not alone. Many single people experience anxiety, have insecurities and are reluctant to engage themselves in online dating. Keith Grafman believes success lies in learning to maintain balance and express authenticity in communications. "The Art of Instant Message" was written to help sincere people begin the process of forming a long-term, committed relationship. Readers include those who may have:* Repeated, superficial relationships* A history of dates with no chemistry * Not turned dates into relationships* No time for hit-and-miss online dating* No faith in the online dating process* Lost a loved one and looking anewIn "The Art of Instant Message," Keith offers recommendations for optimizing profile presentation and early communication "ice breaker" topics. Chapters include actual instant message conversations that illustrate examples of:* Building a social foundation* Shifting balance* Disarming emotional barriers* Establishing levels of balance* Controlling energy flow* Developing rapport quicklyFor the reader who successfully communicates via instant message, Keith describes the basics of communicating effectively within e-mail, and directing later dialog on the phone and in-person. Appendixes include lists of abbreviations and emoticons, suggested reading, online dating sites and punctuation for social communication."Dating, and certainly online dating can be intimidating and stressful. The challenge to make a connection with someone, build rapport and eventually meet in person so that you can truly understand your compatibility, takes confidence and a well-thought-out process. Keith's advice regarding how to best utilize instant messaging is a welcomed addition to the world of online dating and will serve everyone well as they aim to succeed in finding a long-term relationship."--Michael Egan, CEO of Spark Networks(owner of JDate.com and ChristianMingle.com)Keith Grafman is a Renaissance man who believes in finding true companionship through honesty and confidence. Keith's dating pursuit led to marriage--after a relationship that began online.

Author : Catherine Sheldrick Ross ,Kirsti Nilsen ,Marie L. Radford
Publisher : American Library Association
Page : 344 pages
File Size : 40,6 Mb
Release : 2019-07-03
Category : Language Arts & Disciplines
ISBN : 9780838917275

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Conducting the Reference Interview, Third Edition by Catherine Sheldrick Ross ,Kirsti Nilsen ,Marie L. Radford Pdf

Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting—including email, text messaging, and social media—as well as in traditional and face-to-face models of communication. Packed with exercises and examples to help you practice effective reference transactions and avoid common pitfalls, this book tackles the fundamentals of the reference interview, from why it’s important in the first place to methods for setting the stage for a successful interview and techniques for finding out what the library user really wants to know; covers the ins and outs of the readers’ advisory interview; examines a wide range of contexts, such as children, young adults, parents, seniors, adults from diverse communities, and those with disabilities; presents case studies of innovative reference and user encounters at a variety of libraries; offers updated coverage of virtual reference, including new research, virtual reality transcripts, and a look at crowd-sourcing reference via social media; features new content on common microaggressions, with guidance on how to use awareness of emotion as a factor in reference interactions to ensure better outcomes; discusses topics such as respecting/protecting privacy, overcoming assumptions, implicit judgment, the importance of context, determining the real information need, and many other lessons learned from challenging reference encounters; and thoroughly addresses policy and training procedures, as well as the unique challenges faced by paraprofessionals and non-degreed staff. Find your bearings in the continually evolving hybrid reference environment through proven strategies, advice, exercises, and research from three experts in the field.

Author : Catherine Sheldrick Ross,Kirsti Nilsen
Publisher : American Library Association
Page : 473 pages
File Size : 43,9 Mb
Release : 2013-07-17
Category : Language Arts & Disciplines
ISBN : 9781555709297

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Communicating Professionally by Catherine Sheldrick Ross,Kirsti Nilsen Pdf

The new third edition of Communicating Professionally is completely revised with new sections outlining the opportunities offered by contemporary communication media.

Author : Diane Kresh,Council on Library and Information Resources
Publisher : American Library Association
Page : 436 pages
File Size : 53,9 Mb
Release : 2007-02-05
Category : Language Arts & Disciplines
ISBN : 0838909264

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The Whole Digital Library Handbook by Diane Kresh,Council on Library and Information Resources Pdf

Essential facts, advice, lists, documents, guidelines, lore, wit, and wisdom: Along with fun and irreverence, it's what readers have come to expect from the "Whole Library" series. In a one-volume compendium that's by turns encyclopedic, useful, and engaging, this latest entry provides an overview of digital libraries, covering the state of information, issues, customers, challenges, tools and technology, preservation, and the future. From blogs to Wikis, highlights include: digitization project planning tips and tools; the value proposition of the digital library; lists of Internet libraries, libraries that I.M., libraries that podcast; and interpretations of NextGen demographic data. Collecting insights from library luminaries as well the perspectives of interesting experts from outside the ranks of library professionals, "The Whole Digital Library Handbook" decodes the jargon and cuts to the chase.

Author : Wan Ab Kadir Wan Dollah
Publisher : The University of Malaya Press
Page : 156 pages
File Size : 46,5 Mb
Release : 2012
Category : Computers
ISBN : 9789831009796

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Digital reference services in academic libraries by Wan Ab Kadir Wan Dollah Pdf

Digital Reference Services in Academic Libraries presents the background of DRS, evolution of DRS, the concept of DRS, emerging models of DRS, benefits and limitation of DRS, personalized services, trends and challenges, technological developments, evaluation and guidelines, effectiveness and DRS in academic libraries. The case study examined the existing status of digital reference services (DRS) in four selected public academic libraries in Malaysia. Focused is given on the awareness, usage, users’ perception, users’ satisfaction, library’s performance, and looked at the perceived needs, issues and problems faced by librarians and students. The study is important to determine how academic librarians are exploiting the latest information and communication technologies to improve reference service operations. Recommendations are made on the need for the implementation of synchronous DRS, enhancing the role of DRS, marketing and promotion, staff training, user education programmes and cooperation. The main contribution of this book is the assessment of effectiveness of DRS in academic libraries in Malaysia, the identification of perceived needs, issues and problems and suggestions on the areas of improvement in the use of DRS. In the process, a conceptual model for the effectiveness of the implementation of DRS in academic libraries in Malaysia is presented. The author also proposes directions for future research in the area of DRS.

Author : Rita Pellen,William Miller
Publisher : Routledge
Page : 221 pages
File Size : 45,8 Mb
Release : 2013-12-19
Category : Computers
ISBN : 9781317824930

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Internet Reference Support for Distance Learners by Rita Pellen,William Miller Pdf

Make separate library services for distance learners a thing of the past Internet Reference Support for Distance Learners takes a comprehensive look at efforts by librarians and information specialists to provide distance learners with effective services that match those already available on campus. With the development of the World Wide Web and the evolution of Web-based services, reference librarians are adding a human element to the virtual library, blurring the difference between distance learners and traditional users. This unique book examines how they deal with a wide range of related topics, including standards and guidelines, copyright issues, streaming media, and chat and digital references, and presents a historical overview of how reference and instructional services have been delivered to distance users—before and after the creation of the Internet. Internet Reference Support for Distance Learners reveals that librarians do not make a sharp distinction between reference and instruction within the context of distance learning, and that there is no clear boundary between “true” distance learners and more traditional students who might use services designed for nontraditional users. Online capabilities have allowed reference librarians to approximate services advocated by published guidelines and standards, including the ACRL Distance Learning Section’s Guidelines for Distance Learning Library Services, to provide a framework for librarians to plan services for off-campus students. Internet Reference Support for Distance Learners provides practical information on: how librarians can “keep IT simple” when designing methods to access reference support why library Web sites are vital sources of communication between the distance learning student and the reference-based instructional component how to set up a university chat service, including software selection, staff training and assessment how to provide students services beyond traditional provision of resources, including advising, enrollment, and payment of fees how to create an online assistance site that incorporates online versions of traditional print handouts, FAQs, subject guides, course-specific guides, learning modules, and instructional videos in one central location how to work with faculty to create online support for students in Blackboard courses the pros and cons of using open-source software how to create an online library assistance site how to create online information literacy course to teach independent research skills to remote students how to avoid copyright infringement and how to educate library personnel about copyright law how to use Camtasia Studio, a screen capture program to create audio and video for online presentations Internet Reference Support for Distance Learners is an invaluable resource for librarians working in academic, school, special, and public settings, and for library science faculty and students.

Author : Kelsey, Sigrid,St.Amant, Kirk
Publisher : IGI Global
Page : 1130 pages
File Size : 55,9 Mb
Release : 2008-05-31
Category : Education
ISBN : 9781599048642

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Handbook of Research on Computer Mediated Communication by Kelsey, Sigrid,St.Amant, Kirk Pdf

Technology has changed communication drastically in recent years, facilitating the speed and ease of communicating, and also redefining and shaping linguistics, etiquette, and social communication norms. The Handbook of Research on Computer Mediated Communication provides academics and practitioners with an authoritative collection of research on the implications and social effects computers have had on communication. With 69 chapters of innovative research contributed by over 90 of the world's leading experts in computer mediated communication, the Handbook of Research on Computer Mediated Communication is a must-have addition to every library collection.

Author : Eric Novotny
Publisher : Routledge
Page : 252 pages
File Size : 48,7 Mb
Release : 2013-05-13
Category : Education
ISBN : 9781135804350

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Assessing Reference and User Services in a Digital Age by Eric Novotny Pdf

Effectively assess whether any library is making good use of the reference/user service resources available today Libraries need to develop standards by which they can assess their individual performances in a larger context, and Assessing Reference and User Services in a Digital Age makes significant contributions to this ongoing discussion. The book addresses its subject matter via approaches ranging from case studies of individual libraries to general discussions of best practices. The contributors explore the impact of the Internet on the field of evaluation, focusing on electronic reference and instruction. They highlight current issues, present research results, and offer expert advice on how to assess online reference and instruction. All chapters are well referenced to facilitate further study, and many include tables, appendixes, checklists, and other helpful features that make difficult information easy to access and understand. The chapters that make up Assessing Reference and User Services in a Digital Age are as rich and varied as the backgrounds of their authors. Experienced researchers provide the results of studies conducted to determine the nature and effectiveness of the online reference services offered by various libraries. Practitioners and administrators from different institutional settings (academic libraries, public libraries, consortiums, etc.) provide their perspectives on the issues facing librarians who need to assess the electronic services they provide. In this important new book: Andrew Briedenbagh shows how a chat service can be implemented and suggests which data should be collected for it Buff Hirko examines VET: the Virtual Evaluation Toolkit Ruth Vondracek shares the experiences of a university library as it entered a statewide e-reference consortium, and offers advice and issues to consider before entering such a partnership librarians from San Jose State University present a model for evaluating electronic reference services that can be used in public or academic libraries Kathleen Kern discusses holistic evaluation chat transcripts are addressed in several chapters, including Joseph Fennewald’s comparisons of question categories, Lesley Moyo’s analysis of the use of instruction in the virtual environment, and Caleb Tucker-Raymond’s proposed set of quality measures for chat reference Laurie Probst and Michael Pelikan report on the use of a Tell Us What You Think button to gather user feedback Kristi Nelson and Catherine L. Ross examine a research study that asked library school students to submit a reference question online and report on their experiences Melissa Gross, Charles McClure, and R. David Lankes suggest measures to determine the cost and benefits of a virtual reference service librarians from Utah State University describe the development of their online instructional module Assessing Reference and User Services in a Digital Age is designed as essential reading for library administrators, public service librarians, and researchers. It provides general advice for practitioners as well as an examination of research results and methodological issues. We urge you to consider making it part of your professional or teaching collection today.

Author : Priscilla K. Shontz,Richard A. Murray
Publisher : Bloomsbury Publishing USA
Page : 467 pages
File Size : 53,9 Mb
Release : 2007-04-30
Category : Language Arts & Disciplines
ISBN : 9780313094767

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A Day in the Life by Priscilla K. Shontz,Richard A. Murray Pdf

The editors of liscareer.com have assembled 95 authors, each of whom describes a typical workday or work routine, sharing joys, sorrows, and annoyances in refreshingly candid fashion. In the process, they offer those interested in finding a similar job exposure to useful skills and advice across a wide variety of traditional and nontraditional jobs. In addition to public, academic, school, and special libraries, consortia, associations, LIS programs, vendors, publishing, consulting, and other non-library fields are also covered. Many people, not just those new to the field of Library and Information Science, are curious about their career options. The editors of LIScareer.com have assembled 95 authors, each of whom describes a typical workday or work routine, sharing joys, sorrows, and annoyances in refreshingly candid fashion. In the process, they offer those interested in finding a similar job exposure to useful skills and advice across a wide variety of traditional and nontraditional jobs. In addition to public, academic, school, and special libraries, consortia, associations, LIS programs, vendors, publishing, consulting, and other non-library fields are also covered. This is a perfect guide for library and information science students, prospective information professionals, new librarians-or anyone considering a career change.

Author : Alison Steinberg Gurganus
Publisher : Unknown
Page : 0 pages
File Size : 42,5 Mb
Release : 2015
Category : Electronic
ISBN : OCLC:1404781591

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Virtual reference in a community college library by Alison Steinberg Gurganus Pdf