Itil 4 Drive Stakeholder Value Dsv

Author : Learning Solutions E.A.
Publisher : Van Haren
Page : 250 pages
File Size : 45,7 Mb
Release : 2020
Category : Education
ISBN : 9789401806732

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ITIL® 4 Specialist Drive Stakeholder Value (DSV) Courseware by Learning Solutions E.A. Pdf

ITIL® 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners. The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy. The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency. The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.

Author : Axelos
Publisher : Unknown
Page : 128 pages
File Size : 47,9 Mb
Release : 2020
Category : Electronic books
ISBN : 0113316380

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ITIL 4 Managing Professional by Axelos Pdf

Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. --

Author : Claire Agutter
Publisher : Unknown
Page : 0 pages
File Size : 52,5 Mb
Release : 2022
Category : Electronic books
ISBN : 1787783545

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ITIL® 4 Drive Stakeholder Value (DSV) by Claire Agutter Pdf

The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value MP syllabus. It provides students with the information they need to pass the DSV exam. In addition to being an essential study aid, the author also provides additional guidance throughout the book.

Author : Van Haren Publishing
Publisher : Unknown
Page : 250 pages
File Size : 55,9 Mb
Release : 2020-08
Category : Business & Economics
ISBN : 9401806721

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Itil(r) 4 Specialist Drive Stakeholder Value (Dsv) Courseware by Van Haren Publishing Pdf

'ITIL(R) 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners. The ITIL(R) 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy. The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency. The ITIL(R) 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.

Author : Claire Agutter
Publisher : IT Governance Publishing Ltd
Page : 79 pages
File Size : 52,5 Mb
Release : 2020-04-14
Category : Computers
ISBN : 9781787782150

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ITIL Foundation Essentials ITIL 4 Edition - The ultimate revision guide, second edition by Claire Agutter Pdf

ITIL® Foundation Essentials ITIL 4 Edition is the ultimate revision guide for candidates preparing for the ITIL 4 Foundation exam. It is fully aligned with the Foundation course syllabus and gives a clear and concise overview of the facts. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

Author : Claire Agutter
Publisher : IT Governance Ltd
Page : 270 pages
File Size : 47,7 Mb
Release : 2022-02-17
Category : Computers
ISBN : 9781787783522

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ITIL® 4 Drive Stakeholder Value (DSV) - Your companion to the ITIL 4 Managing Professional DSV certification by Claire Agutter Pdf

The majority of this book is based on the official AXELOS ITIL® 4: Drive Stakeholder Value publication and the associated Drive Stakeholder Value MP syllabus. It provides students with the information they need to pass the DSV exam. In addition to being an essential study aid, the author also provides additional guidance throughout the book.

Author : C. B. Bhattacharya,Sankar Sen,Daniel Korschun
Publisher : Cambridge University Press
Page : 341 pages
File Size : 42,5 Mb
Release : 2011-09-15
Category : Business & Economics
ISBN : 9781107009172

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Leveraging Corporate Responsibility by C. B. Bhattacharya,Sankar Sen,Daniel Korschun Pdf

This book shows how companies can maximize the value of their CR initiatives by fostering strong stakeholder relationships.

Author : Claire Agutter
Publisher : IT Governance Ltd
Page : 211 pages
File Size : 50,5 Mb
Release : 2020-04-28
Category : Computers
ISBN : 9781787782204

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ITIL® 4 Essentials: Your essential guide for the ITIL 4 Foundation exam and beyond, second edition by Claire Agutter Pdf

ITIL® 4 Essentials contains everything you need to know to pass the ITIL 4 Foundation Certificate, plus more. It covers practices and concepts that are not addressed as part of the Foundation syllabus, making it ideal for newly qualified practitioners. This second edition has been updated to align with amendments to the ITIL® 4 Foundation syllabus.

Author : Anonim
Publisher : Unknown
Page : 0 pages
File Size : 52,7 Mb
Release : 2020
Category : ITIL (Information technology management standard)
ISBN : 0113316364

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ITIL® 4 by Anonim Pdf

Author : Business Relationship Management Institute
Publisher : Van Haren
Page : 137 pages
File Size : 45,5 Mb
Release : 1970-01-01
Category : Education
ISBN : 9789401805339

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The BRMP® Guide to the BRM Body of Knowledge by Business Relationship Management Institute Pdf

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.The BRMP® Guide to the BRM Body of Knowledge is designed to assist the Business Relationship Management Professional (BRMP®) training course attendees and certification exam candidates, but it will also be of great value to anyone looking for a comprehensive foundation-level overview of the art and practice of Business Relationship Management. The book covers the entire BRMP® course syllabus and contains all the information covered in the training and referenced in the exam.What is BRMP®?Business Relationship Management Professional (BRMP®) training is a world-class professional development program designed to provide a solid foundation-level knowledge of Business Relationship Management. The BRMP® exam is designed to test an individual s learning through rigorous examination providing a leading verifiable benchmark of BRM professional acumen and achievement. To learn more about BRMP® training and certification, please visit http://brminstitute.org/.Who Is It For?Business Relationship Management Professional (BRMP®) training and certification program is intended as a comprehensive foundation for Business Relationship Managers at every experience level, with the training and certification designed to provide a solid baseline level of knowledge. BRMP® professional development program provides an excellent Return on Investment (ROI) and is ideally suited for project managers, business analysts, architects, external service providers; representatives of shared services organizations including IT, HR, Finance, Sales, Strategy Planning, etc.; business partners and anyone else interested in business value maximization.Benefits for Individuals and OrganizationsHolders of BRMI Business Relationship Management Professional (BRMP®) credentials will be able to demonstrate their understanding of: The characteristics of the BRM role. What it means to perform as a strategic partner, contributing to business strategy formulation and shaping business demand for the service provider s services. The use of Portfolio Management disciplines and techniques to maximize realized business value. Business Transition Management and the conditions for successful change programs to minimize value leakage. The BRM role in Service Management and alignment of services and service levels with business needs. The principles of effective and persuasive communication.

Author : Martin Curley ,Jim Kenneally ,Marian Carcary
Publisher : Van Haren
Page : 654 pages
File Size : 46,8 Mb
Release : 2016-06-15
Category : Information technology
ISBN : 9789401800501

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IT Capability Maturity Framework™ (IT-CMF™) 2nd edition by Martin Curley ,Jim Kenneally ,Marian Carcary Pdf

Business organizations, both public and private, are constantly challenged to innovate and generate real value. CIOs are uniquely well-positioned to seize this opportunity and adopt the role of business transformation partner, helping their organizations to grow and prosper with innovative, IT-enabled products, services and processes. To succeed in this, however, the IT function needs to manage an array of inter-related and inter-dependent disciplines focused on the generation of business value. In response to this need, the Innovation Value Institute, a cross-industry international consortium, developed the IT Capability Maturity Framework™ (IT-CMF™). This second edition of the IT Capability Maturity Framework™ (IT-CMF™) is a comprehensive suite of tried and tested practices, organizational assessment approaches, and improvement roadmaps covering key IT capabilities needed to optimize value and innovation in the IT function and the wider organization. It enables organizations to devise more robust strategies, make better-informed decisions, and perform more effectively, efficiently and consistently. IT-CMF is: An integrated management toolkit covering 36 key capability management disciplines, with organizational maturity profiles, assessment methods, and improvement roadmaps for each. A coherent set of concepts and principles, expressed in business language, that can be used to guide discussions on setting goals and evaluating performance. A unifying (or umbrella) framework that complements other, domain-specific frameworks already in use in the organization, helping to resolve conflicts between them, and filling gaps in their coverage. Industry/sector and vendor independent. IT-CMF can be used in any organizational context to guide performance improvement. A rigorously developed approach, underpinned by the principles of Open Innovation and guided by the Design Science Research methodology, synthesizing leading academic research with industry practitioner expertise

Author : Jan van Bon
Publisher : Van Haren
Page : 128 pages
File Size : 48,7 Mb
Release : 2019
Category : Education
ISBN : 9789401804400

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ITIL®4 by Jan van Bon Pdf

The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations. This pocket guide will provide readers with an understanding of the ITIL 4 service management framework, by: * understanding the key concepts of service management * understanding how the seven ITIL guiding principles can help an organization adopt and adapt service management * understanding the four dimensions of service management * understanding the purpose and components of the ITIL service value system * understanding the six activities of the service value chain, and how they interconnect * knowing the purpose and key terms of 15 of the 34 ITIL practices * understanding seven of these 15 ITIL practices in detail All exam requirements for the ITIL 4 Foundation exam are covered in this pocket guide. It also provides support for everyone who has knowledge of previous ITIL editions and is looking for a bridge to the new edition. ITIL 4 took a big leap into the modern world of IT service management, covering the latest principles and practices in a customer-focused, service-centric way, enabling Agile principles for maximum support of any business. Bron: Flaptekst, uitgeversinformatie.

Author : Claire Agutter
Publisher : IT Governance Ltd
Page : 194 pages
File Size : 51,8 Mb
Release : 2021-02-25
Category : Computers
ISBN : 9781787782839

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ITIL® 4 Direct, Plan and Improve (DPI) - Your companion to the ITIL 4 Managing Professional and Strategic Leader DPI certification by Claire Agutter Pdf

ITIL® 4 Direct, Plan and Improve (DPI) is a study guide designed to help students pass the ITIL® 4 Direct, Plan and Improve module. It provides students with the information they need to pass the exam, and help them become a successful practitioner, with additional guidance throughout which they can lean on once their training and exam are over.

Author : Anonim
Publisher : Unknown
Page : 176 pages
File Size : 51,9 Mb
Release : 2016
Category : Electronic
ISBN : 0113314930

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ITIL Practitioner Guidance by Anonim Pdf

This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

Author : Claire Agutter,Johann Botha,Suzanne D. Van Hove
Publisher : Van Haren
Page : 350 pages
File Size : 42,8 Mb
Release : 2024-06-13
Category : Education
ISBN : 9789401803342

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VeriSM ™ - unwrapped and applied by Claire Agutter,Johann Botha,Suzanne D. Van Hove Pdf

VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization, especially the people. The book explains how to use the VeriSM model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and to show the expected outcomes. Implications for the entire organization are stressed throughout the entire volume, reinforcing the concepts of enterprise strategy tying together the organizational capabilities to produce consumer-focused products and services. The second part of the book also includes a wealth of case studies, stories and interviews from organizations and individuals who have a digital transformation journey to share. VeriSM early adopters from around the world provide more information about how they are applying the guidance.