Itil R 4 Specialist Drive Stakeholder Value Dsv Courseware

Author : Learning Solutions E.A.
Publisher : Van Haren
Page : 250 pages
File Size : 52,5 Mb
Release : 2020
Category : Education
ISBN : 9789401806732

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ITIL® 4 Specialist Drive Stakeholder Value (DSV) Courseware by Learning Solutions E.A. Pdf

ITIL® 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners. The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy. The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency. The ITIL® 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.

Author : Van Haren Publishing
Publisher : Unknown
Page : 250 pages
File Size : 46,5 Mb
Release : 2020-08
Category : Business & Economics
ISBN : 9401806721

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Itil(r) 4 Specialist Drive Stakeholder Value (Dsv) Courseware by Van Haren Publishing Pdf

'ITIL(R) 4 Specialist Drive Stakeholder Value covers all forms of engagement and interaction between service providers and their customers, users, suppliers and partners. The ITIL(R) 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy. The module touches further upon the customer journey, allowing candidates to shape customer demand, manage relationships and optimise the customer experience. It will also enable candidates to increase stakeholder satisfaction by co-creating value and developing mutually agreed requirements, providing the necessary tools to foster an advantageous culture of collaboration and transparency. The ITIL(R) 4 Specialist Drive Stakeholder Value module drives IT professionals to further interact with their stakeholders and influence and improve the user experience across a much wider framework. This unique module is designed to enhance the careers of digitally experienced candidates, by expanding their knowledge and boosting their existing skillsets in an increasingly digital service economy.

Author : Claire Agutter
Publisher : Itgp
Page : 276 pages
File Size : 49,8 Mb
Release : 2022-02-17
Category : Electronic
ISBN : 1787783510

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ITIL® 4 Drive Stakeholder Value (DSV) by Claire Agutter Pdf

ITIL(R) 4 Drive Stakeholder Value (DSV) - Your companion to the ITIL 4 Managing Professional DSV certification is a study guide designed to help students pass the ITIL 4 Drive Stakeholder Value module.

Author : Learning Solutions E.A.
Publisher : Van Haren
Page : 128 pages
File Size : 45,6 Mb
Release : 2020
Category : Education
ISBN : 9789401806169

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ITIL® 4 Specialist – Create, Deliver & Support (CDS) Courseware by Learning Solutions E.A. Pdf

This module covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. “Create, Deliver and Support” module provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market. ITIL 4 Specialist Create, Deliver and Support is aimed at individuals who are continuing their journey in service management, ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

Author : Axelos
Publisher : Unknown
Page : 128 pages
File Size : 41,6 Mb
Release : 2020
Category : Electronic books
ISBN : 0113316380

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ITIL 4 Managing Professional by Axelos Pdf

Discussing concepts, principles, methods, and techniques, this book covers all types of engagement and interaction between a service provider and its customers, users, suppliers, and partners. --

Author : Learning Solutions E.A.
Publisher : Unknown
Page : 128 pages
File Size : 44,7 Mb
Release : 1900
Category : Electronic
ISBN : 9401805652

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Itil(R) 4 Managing Professional Courseware by Learning Solutions E.A. Pdf

Author : Anonim
Publisher : Unknown
Page : 0 pages
File Size : 40,8 Mb
Release : 2020
Category : ITIL (Information technology management standard)
ISBN : 0113316364

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ITIL® 4 by Anonim Pdf

Author : Axelos
Publisher : Tso, the Stationery Office
Page : 228 pages
File Size : 52,8 Mb
Release : 2020-02
Category : Electronic
ISBN : 0113316364

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ITIL 4 Managing Professional Drive Stakeholder Value by Axelos Pdf

ITIL is a widely adopted body of knowledge and best practices for successful IT Service Management that links with training and certification.

Author : Van Haren Publishing
Publisher : Unknown
Page : 250 pages
File Size : 53,8 Mb
Release : 2020-02-17
Category : Business & Economics
ISBN : 9401806144

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Itil(r) 4 Specialist - Create, Deliver & Support (Cds) Courseware by Van Haren Publishing Pdf

'This module covers the 'core' service management activities and expands the current scope of ITIL to include the 'creation' of services. It focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. "Create, Deliver and Support" module provides IT practitioners with an understanding of service quality and improvement methods, enabling them to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market. ITIL 4 Specialist Create, Deliver and Support is aimed at individuals who are continuing their journey in service management, ITSM managers and ITSM practitioners managing the operation of IT-enabled and digital products and services, and those responsible for their end-to-end delivery, as well as holders of existing ITIL qualifications who wish to update and develop their knowledge further. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

Author : Van Haren Publishing
Publisher : Unknown
Page : 250 pages
File Size : 46,6 Mb
Release : 2020-08
Category : Business & Economics
ISBN : 9401806748

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Itil(r) 4 Specialist High Velocity It (Hvit) Courseware by Van Haren Publishing Pdf

'ITIL(R)4 Specialist: High Velocity IT explores the convergence between business and IT, providing candidates with a specialised insight into the ways in which digital organisations and digital operating models function through a fast-paced environment. By highlighting the difference between IT transformation and digital transformation, the ITIL 4 Specialist High Velocity IT module enables the identification of new opportunities for digital investment, leading to significant business enablement. Embedding effective digital services at its core, it will provide candidates with all the tools they need to update their skills for the digital era. At the same time, it will enable organisations to make the right investments, in order to meet and exceed business goals. Encouraging IT and digital professionals to refine their abilities by increasing the speed and improving the quality of service delivery, the module focuses on creating greater value by promoting new methods of working and challenging existing ways of thinking. It encompasses cutting-edge digital technology to optimise end-user services and implement design-thinking, facilitating the construction of complex, yet adaptive, systems. This module covers a range of innovative working methods, such as DevOps practices and Lean and Agile approaches. It is designed to help bridge the gap between development and operational practices, and best support digital delivery from optimisation to radical transformation.

Author : Anonim
Publisher : Unknown
Page : 176 pages
File Size : 43,8 Mb
Release : 2016
Category : Electronic
ISBN : 0113314930

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ITIL Practitioner Guidance by Anonim Pdf

This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

Author : Kurt Sandkuhl,Janis Stirna,Anne Persson,Matthias Wißotzki
Publisher : Springer
Page : 311 pages
File Size : 51,6 Mb
Release : 2014-09-15
Category : Computers
ISBN : 9783662437254

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Enterprise Modeling by Kurt Sandkuhl,Janis Stirna,Anne Persson,Matthias Wißotzki Pdf

Enterprise modeling (EM) methods and techniques are indispensable for understanding the present situation of an enterprise and for preparing for its future – particularly in times of continuous organizational change, an increasing pace of innovation, new market challenges or technology advances. The authors combine a detailed description of the 4EM methodology with their concrete experience gathered in projects. Their book addresses the modeling procedure, modeling language and modeling practices in a uniquely integrated approach. It provides practical advice on common challenges faced by enterprises and offers a flexible EM method suitable for tackling those challenges. Much of the work presented stems from actual research projects and has been validated with scientific methods. The 4EM methodology has proven its practical value in a large number of successful development and/or change management projects in industry and the public sector. The book was written for anyone who wants to learn more about EM, with a specific focus on how to do it in practice and/or how to teach it. Its main target audience thus includes instructors in the field of EM or business information systems, students in Information Systems or Business Administration, and practitioners working in enterprise or change management. The authors describe a clear reading path for each of these audiences and complement the work with a set of slides and further teaching material available under www.4em-method.com.

Author : Great Britain. Office of Government Commerce
Publisher : The Stationery Office
Page : 278 pages
File Size : 46,7 Mb
Release : 2007-05-30
Category : Business & Economics
ISBN : 9780113310463

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Service operation by Great Britain. Office of Government Commerce Pdf

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Author : Ita Richardson,Pekka Abrahamsson,Richard Messnarz
Publisher : Springer
Page : 215 pages
File Size : 46,6 Mb
Release : 2005-10-20
Category : Computers
ISBN : 9783540322719

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Software Process Improvement by Ita Richardson,Pekka Abrahamsson,Richard Messnarz Pdf

This book constitutes the refereed proceeding of the 13th European Software Process Improvement Conference, EuroSPI 2006, held in Joensuu, Finland in October 2006. The 18 revised full papers presented were carefully reviewed and selected from 62 submissions.

Author : Robin Abernathy,Troy McMillan
Publisher : Pearson IT Certification
Page : 1288 pages
File Size : 41,6 Mb
Release : 2018-05-11
Category : Computers
ISBN : 9780134859576

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CompTIA Advanced Security Practitioner (CASP) CAS-003 Cert Guide by Robin Abernathy,Troy McMillan Pdf

This is the eBook version of the print title. Note that the eBook may not provide access to the practice test software that accompanies the print book. Learn, prepare, and practice for CompTIA Advanced Security Practitioner (CASP) CAS-003 exam success with this CompTIA Approved Cert Guide from Pearson IT Certification, a leader in IT Certification learning and a CompTIA Authorized Platinum Partner. Master CompTIA Advanced Security Practitioner (CASP) CAS-003 exam topics Assess your knowledge with chapter-ending quizzes Review key concepts with exam preparation tasks CompTIA Advanced Security Practitioner (CASP) CAS-003 Cert Guide is a best-of-breed exam study guide. Leading security certification training experts Robin Abernathy and Troy McMillan share preparation hints and test-taking tips, helping you identify areas of weakness and improve both your conceptual knowledge and hands-on skills. Material is presented in a concise manner, focusing on increasing your understanding and retention of exam topics. The book presents you with an organized test preparation routine through the use of proven series elements and techniques. Exam topic lists make referencing easy. Chapter-ending Exam Preparation Tasks help you drill on key concepts you must know thoroughly. Review questions help you assess your knowledge, and a final preparation chapter guides you through tools and resources to help you craft your final study plan. Well-regarded for its level of detail, assessment features, and challenging review questions and exercises, this CompTIA approved study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time, including: Enterprise security Risk management and incident response Research, analysis, and assessment Integration of computing, communications, and business disciplines Technical integration of enterprise components