Itil Service Transition

Author : Anonim
Publisher : The Stationery Office
Page : 280 pages
File Size : 47,8 Mb
Release : 2007-05-30
Category : Business & Economics
ISBN : 9780113310487

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Service transition by Anonim Pdf

This publication offers guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.

Author : Great Britain. Cabinet Office,Great Britain. Stationery Office
Publisher : Stationery Office/Tso
Page : 347 pages
File Size : 42,9 Mb
Release : 2011
Category : Business & Economics
ISBN : 0113313063

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ITIL Service Transition by Great Britain. Cabinet Office,Great Britain. Stationery Office Pdf

This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.

Author : Jan Van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies Van Der Veen
Publisher : Unknown
Page : 171 pages
File Size : 50,8 Mb
Release : 2008
Category : Computer service industry
ISBN : 9087531265

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Service Transition Based on ITIL V3 by Jan Van Bon,Arjen de Jong,Axel Kolthof,Mike Pieper,Ruby Tjassing,Annelies Van Der Veen Pdf

The Management Guides are a concise summary of the Foundations of IT Service Management based on ITIL V3. A quick, portable reference tool to the standards used within the Service Management community. Not only includes the Lifecycle Approach but in addition covers the processes in a separate section as well. What are the key service management processes? What is the lifecycle approach? "] a wonderful compliment to the Best Practice Series. As an ITIL Training Organization our consultants were required to reach each of the ITIL V3 books. There was lots of complaining about how the books took too long to say very little. The Management Guides are a good alternative for those who want a quick reference. They are in-depth enough to cover the subject without becoming overly verbose"(Ramon Smitherman, Vice President Sales and Operations, Dream Catchers, Inc.)

Author : Anonim
Publisher : Unknown
Page : 128 pages
File Size : 54,8 Mb
Release : 2011-01-01
Category : Electronic
ISBN : 1940917034

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ITIL® Service Transition by Anonim Pdf

Author : OGC - Office of Government Commerce
Publisher : The Stationery Office
Page : 256 pages
File Size : 55,7 Mb
Release : 2007-05-30
Category : Business & Economics
ISBN : 0113310617

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The Official Introduction to the ITIL Service Lifecycle by OGC - Office of Government Commerce Pdf

ITIL was created by the UK government in the 1980s as an efficiency-improving initiative. This text gives an essential guide to the overall structure of ITIL and an outline of its principles.

Author : John O. Long
Publisher : Springer Science & Business Media
Page : 98 pages
File Size : 45,6 Mb
Release : 2012-07-01
Category : Computers
ISBN : 9781461438977

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ITIL® 2011 At a Glance by John O. Long Pdf

"ITIL® 2011 At a Glance" is an important update to the internationally-recognized ITIL® best practices for IT Service Management. "ITIL® 2011 At a Glance" provides graphical and textual memory joggers for the primary concepts of those best practices. IT organizations worldwide are implementing ITIL® as a vehicle for improving IT service quality and improve return on investment for IT services. This book is an update based on the ITIL 2011 Update. The desk reference’s unique graphical approach will take otherwise complex textual descriptions and make the information accessible in a series of consistent, simple diagrams. "ITIL® 2011 At a Glance" will be of interest to organizations looking to train their staffs in a consistent and cost-effective way. Further, this book is ideal for anyone involved in planning consulting, implementing, or testing an ITIL® implementation.

Author : Office of Government Commerce,Great Britain. Office of Government Commerce
Publisher : The Stationery Office
Page : 256 pages
File Size : 44,9 Mb
Release : 2010-05-12
Category : Business & Economics
ISBN : 0113311311

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Introduction to the ITIL service lifecycle by Office of Government Commerce,Great Britain. Office of Government Commerce Pdf

This official introduction is a gateway to ITIL. It explains the basic concept of IT Service Management (ITSM) and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. It also serves to illuminate the background of thr new ITIL structure.This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.After showing high level process models, it takes the reader through the main principles that govern the new version: lifecycle stages, governance and decision making, then the principles behind design and deployment, and operation and optimisation.

Author : Anonim
Publisher : Unknown
Page : 176 pages
File Size : 55,8 Mb
Release : 2016
Category : Electronic
ISBN : 0113314930

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ITIL Practitioner Guidance by Anonim Pdf

This guidance is the essential reference text which accompanies the ITIL Practitioner qualification. Fully integrated with the ITIL Practitioner syllabus, this publication is also a practical guide that helps IT service management (ITSM) professionals turn ITIL theory into practice through case studies, worksheets, templates and scenarios.

Author : Great Britain. Office of Government Commerce
Publisher : The Stationery Office
Page : 278 pages
File Size : 51,8 Mb
Release : 2007-05-30
Category : Business & Economics
ISBN : 9780113310456

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Service strategy by Great Britain. Office of Government Commerce Pdf

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Author : Great Britain. Cabinet Office,Great Britain. Stationery Office
Publisher : Stationery Office/Tso
Page : 483 pages
File Size : 48,9 Mb
Release : 2011
Category : Business & Economics
ISBN : 0113313047

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ITIL Service Strategy by Great Britain. Cabinet Office,Great Britain. Stationery Office Pdf

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It is a guide to a strategic review of ITIL-based service management capabilities, with the aim of improving their alignment with overall business needs. It is written primarily for senior managers who provide leadership and direction in the form of objectives, plans and policies. It is also benefits mangers at other levels, by explaining the logic of senior management decisions.

Author : Great Britain. Office of Government Commerce
Publisher : The Stationery Office
Page : 278 pages
File Size : 44,5 Mb
Release : 2007-05-30
Category : Business & Economics
ISBN : 9780113310463

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Service operation by Great Britain. Office of Government Commerce Pdf

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Author : Anonim
Publisher : Unknown
Page : 171 pages
File Size : 54,6 Mb
Release : 2008
Category : Computer technical support
ISBN : OCLC:1311143445

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Service Transition Based on ITIL V3 by Anonim Pdf

Author : Stuart Rance,Great Britain: Cabinet Office
Publisher : It Infrastructure Library
Page : 104 pages
File Size : 48,5 Mb
Release : 2012-07
Category : Computers
ISBN : 0113313624

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Key Element Guide ITIL Service Transition by Stuart Rance,Great Britain: Cabinet Office Pdf

The Service Transition Key Element Guide provides a handy reference to the content contained within the core ITIL Service Transition guidance and summarises its key elements. ITIL Service Transition focuses on the broader, long-term change management role and release practices so that risks, benefits, delivery mechanisms and the ease of ongoing operations of services are considered

Author : Pierre Bernard
Publisher : Van Haren
Page : 348 pages
File Size : 54,8 Mb
Release : 1970-01-01
Category : Education
ISBN : 9789401805575

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IT Service Management Based on ITIL® 2011 Edition by Pierre Bernard Pdf

For trainers free additional material of this book is available. This can be found under the "Training Material" tab. Log in with your trainer account to access the material.In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers will find that this title succinctly covers the key aspects of ITIL 2011 Edition. It is endorsed by AXELOS, the official ITIL Accreditor.The ITIL Lifecycle is fully covered. In addition there is much attention to the 26 IT Service Management processes and 4 Functions. These are described in detail. This means that it is easy for all readers to access and grasp the concepts of processes and functions that are so pivotal to many service management day-to-day operations.This title covers the following: Introduction to the Service Lifecycle Lifecycle phase: Service Strategy Lifecycle phase: Service Design Lifecycle phase: Service Transition Lifecycle phase: Service Operation Lifecycle phase: Continual Service ImprovementNew, compared with the previous edition on ITIL V3, are the processes for Strategy Management and Business Relationship Management. Also the other new and revised concepts of ITIL are covered in this book. Well written and presented, this publication provides a useful addition to the core ITIL publications for anyone wanting to understand IT service management. Kevin Holland, Service Management Specialist, NHS Pierre has produced an extremely useful summary of the current version of ITIL. This will be an invaluable day to day reference for all practitioners. Claire Agutter, ITIL Training Zone

Author : Great Britain: Cabinet Office,Stuart Rance
Publisher : Unknown
Page : 395 pages
File Size : 43,9 Mb
Release : 2013-03-27
Category : Electronic
ISBN : 0113314019

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ITIL Service Transition by Great Britain: Cabinet Office,Stuart Rance Pdf

This publication offers updated guidance on managing service transition from design specification, change configuration, test, release and deployment. Service transition requires effective management of knowledge, organisational culture and transition in difficult circumstances. The volume is derived form decades of IT service management experience and is applicable to all sizes and types of organisations.