Management Of Shared Service Centers In Asia

Author : Dirk Klimkeit,K Thirumaran
Publisher : GRIN Verlag
Page : 113 pages
File Size : 49,7 Mb
Release : 2018-01-02
Category : Business & Economics
ISBN : 9783668601369

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Management of Shared Service Centers in Asia by Dirk Klimkeit,K Thirumaran Pdf

Anthology from the year 2018 in the subject Business economics - Business Management, Corporate Governance, Baden-Wuerttemberg Cooperative State University (DHBW), language: English, abstract: Shared Service Centers have become a common instrument for providing internal services to a range of business units from a central location. By choosing a suitable international location, companies can not only achieve synergies from centralization, process and quality improvements, but also location economies. Southeast Asia hosts one of the largest numbers of Shared Service Centers in the world and Malaysia and Singapore are seen as prime locations. This volume presents insights from a study tour to Malaysia and Singapore that identified good practices for managing Shared Service Centers from six major corporations. Key aspects of managing Shared Service Centers are addressed and complemented by recent trends such as robotic process automation (RPA) and the shift to more knowledge-intensive services in Global Business Services (GBS) organizations. Dirk Klimkeit is Professor of Management, Organization and International Management at Baden-Wuerttemberg Cooperative State University (DHBW) Stuttgart, Germany. Previously, he managed several projects relating to shared service centers in various parts of the world at a large audit and advisory firm. K Thirumaran is the Head of Academic Group, Business and IT at James Cook University Singapore. He has worked in the banking, transport, travel and hospitality industries.

Author : Paweł Modrzyński
Publisher : Emerald Group Publishing
Page : 152 pages
File Size : 41,7 Mb
Release : 2020-08-12
Category : Political Science
ISBN : 9781839822605

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Local Government Shared Services Centers by Paweł Modrzyński Pdf

Built on independent research and financial audits of a number of newly created Shared Service Centers (SSCs) in Poland, Local Government Shared Services Centers: Management and Organization is the first book to thoroughly examine the organization, development and effectiveness of the shared service market in the Polish public sector.

Author : Clas Neumann,Jayaram Srinivasan
Publisher : Springer Science & Business Media
Page : 265 pages
File Size : 41,9 Mb
Release : 2009-06-04
Category : Business & Economics
ISBN : 9783540892830

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Managing Innovation from the Land of Ideas and Talent by Clas Neumann,Jayaram Srinivasan Pdf

10 years ago, in the flourishing atmosphere of India’s high-tech city, Bangalore, SAP Labs was established as small development facility. Known to be one of the world’s most promising destinations for foreign investments, India is where SAP AG chose to locate what is now their largest R&D and Services Center outside Germany. The unique 10-year success story of this organization is presented by two authors who were instrumental in setting up business of SAP Labs India and contributed in growing it to today’s strength of 4000 employees. The authors discuss development, innovation, and management strategies, combining their own personal experiences and those of other longtime company employees along with statements from SAP board members, to provide a comprehensive and detailed picture of the events and reasoning behind the venture. Anyone interested in understanding the opportunities and challenges of carrying out distributed product development on a global scale from India will find this book an invaluable companion.

Author : Elizabeth Martin-Chua
Publisher : John Wiley & Sons
Page : 226 pages
File Size : 43,5 Mb
Release : 2009-09-15
Category : Business & Economics
ISBN : 9780470824795

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Maximizing Human Capital in Asia by Elizabeth Martin-Chua Pdf

Organizations do not fully appreciate the link between people and business. They are too driven by short-term financial pressures, resulting in the failure to acknowledge the relationship between leadership, people management processes and business growth. Last but not least, employees’ true needs are also not satisfied. What is the solution? As "growth" is the objective of all parties, HR must build an employee value proposition that would achieve this. This value proposition has to premise itself on satisfying employees’ needs that will result in highly engaged employees, who in turn will deliver high-quality products and services, bringing about happy customers. This interactive process will maximize the human capital and business growth through a strong employer and product brand. In particular, to be successful in Asia, it is important to synergize East with West in all decision making. Three approaches are recommended: Global for Local, Local for Local and Local for Global. The first is having a mindset of a global framework allowing for local customization when necessary. The second is encouraging local for local initiatives to capitalize on local advantages. The third is sharing best experiences and strengths for global benefit. In the case of talent management, organizations should strongly encourage diversity and inclusion, to take advantage of the strengths of the talents that come from different cultures–to maximize the company's human capital, from the inside out. This is a unique opportunity and should not be missed.

Author : Simona Azzali,K Thirumaran
Publisher : Springer Nature
Page : 254 pages
File Size : 49,5 Mb
Release : 2021-03-16
Category : Business & Economics
ISBN : 9789813346314

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Tropical Constrained Environments and Sustainable Adaptations by Simona Azzali,K Thirumaran Pdf

This book investigates resource-constrained environments in the tropics and subtropics where people’s lives and businesses are affected, and adaptations occur periodically. Constrained environments are unique territories characterised by challenging circumstances, limited land and natural resources. They can be places with a small municipal boundary or cities in which parts around them may be consumed by ocean, bay or mountains. Those places face hard physical boundaries like coastlines and mountains, which in addition to policy decisions that may limit height or density, can also serve to limit capacity for expansion. Successful communities and businesses tend to survive in a changing environment given their strong intuitive and forward-looking adaptations. This book delves into the role of urban planning and design in the promotion of business and adaptations of people and communities. Additionally, the focus takes into account impact analysis and the effects of an expanding populations, including growing migrant flows, and business needs on the built environment of land-constrained territories

Author : Paweł Modrzyński
Publisher : Emerald Group Publishing
Page : 246 pages
File Size : 45,5 Mb
Release : 2020-08-12
Category : Political Science
ISBN : 9781839822582

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Local Government Shared Services Centers by Paweł Modrzyński Pdf

Built on independent research and financial audits of a number of newly created Shared Service Centers (SSCs) in Poland, Local Government Shared Services Centers: Management and Organization is the first book to thoroughly examine the organization, development and effectiveness of the shared service market in the Polish public sector.

Author : Anonim
Publisher : Unknown
Page : 232 pages
File Size : 48,5 Mb
Release : 2014
Category : Electronic book
ISBN : OCLC:1066409992

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Shared Services As a New Organizational Form by Anonim Pdf

Annotation Organizations increasingly establish Shared Service Centers, either for transactional (administrative) or transformational (organizational change) purposes. Their popularity originates from a combination of efficiency gains and an increase in service quality, without giving up control of the organizational and technical arrangements. The belief is that shared services should maximize the advantages of centralized and decentralized delivery of business functions. The volume deals with sample questions, including: What do shared service models involve? What are the structural arrangements between shared services and the organizations? Which business processes can and/or should be shared? What are the structural differences between shared services in different business processes? This ASM volume intends to move towards more systematic research action. Five main theoretical priorities shape the content of the volume: conceptualizing shared services for different types of business processes, business strategy and shared services, shared services and performance, pluralism in organizing shared services, and governance of shared services in different types of organizations.

Author : Michael R. Sutcliff,Michael Donnellan
Publisher : John Wiley & Sons
Page : 416 pages
File Size : 46,8 Mb
Release : 2006-05-12
Category : Business & Economics
ISBN : 9780470028773

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CFO Insights by Michael R. Sutcliff,Michael Donnellan Pdf

CFO Insights: Delivering High Performance explores the implications of Accenture’s high performance finance research and interprets the link between high performance business and the role of the CFO in delivering this. Written from the perspective of the Chief Financial Officer, the book provides real-world, relevant examples, including flagship interviews with CFOs of high performing businesses. The book also includes industry analyses prepared by the Accenture Strategy and Business Architecture Practice, case studies, and chapters dedicated to the CFO and financial practices of Japan, China, Latin America, and Eastern Europe.

Author : Anonim
Publisher : PPP Company Ltd
Page : 390 pages
File Size : 52,9 Mb
Release : 2007
Category : Banks and banking
ISBN : 9881702631

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HSBC's Guide to Cash and Treasury Management in Asia Pacific 2008 - English by Anonim Pdf

Author : Xiaolong Li
Publisher : Springer Nature
Page : 2095 pages
File Size : 48,9 Mb
Release : 2024-07-03
Category : Electronic
ISBN : 9789819705238

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Proceedings of the 7th International Conference on Economic Management and Green Development by Xiaolong Li Pdf

Author : Karen V. Beaman
Publisher : Rector-Duncan
Page : 338 pages
File Size : 46,7 Mb
Release : 2006
Category : Personnel management
ISBN : 9780978939700

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Common Cause: Shared Services for Human Resources by Karen V. Beaman Pdf

Collection of essays explore shared services in the human resources environment.

Author : Bryan Bergeron
Publisher : John Wiley & Sons
Page : 274 pages
File Size : 43,9 Mb
Release : 2002-10-31
Category : Business & Economics
ISBN : 9780471445449

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Essentials of Shared Services by Bryan Bergeron Pdf

What works, why it works, and how to evaluate a shared services program Shared services, a form of "internal outsourcing," enables corporations to achieve economies of scale by creating a separate entity within the company to perform specific internal services, such as payroll, accounts payable, travel and expense processing, etc. Essentials of Shared Services provides a quick, concise overview of shared services fundamentals, bringing senior-level executives up to speed so that they make the right decision. Bryan Bergeron provides a foundation of shared services from a historical, economic, technical, and customer perspective, showing how shared services can impact a corporation's bottom line, both long and short term. He delivers specific recommendations that can be used to establish and manage a shared services effort and includes a variety of examples of programs that work and those that do not.

Author : Daniel C. Melchior, Jr.
Publisher : John Wiley & Sons
Page : 261 pages
File Size : 50,8 Mb
Release : 2007-10-26
Category : Business & Economics
ISBN : 9780470146637

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Shared Services by Daniel C. Melchior, Jr. Pdf

Praise for Shared Services A Manager's Journey "In Shared Services: A Manager's Journey, Dan presents the real business cultural challenges along with human factors when taking on such a change in a company's processes. A must-read for any executive, manager, or team member who is considering, decided to, or is already in the process of converting a company from a decentralized organization to a shared services environment." -Katherine M. Ericsson Vice President of Membership, Project Management Institute of South Florida and director of a project management office, in a shared services environment within the distribution industry "A how-to/survival guide for those thinking about entering shared services or beginning the journey...for the rest of us, an entertaining look back at our journey both professionally and personally. A great read!" -Steve K. Stone Senior Vice President and CFO, Newspapers and Shared Services Morris Communications Company "Over the past fifteen years, I've had the pleasure of working directly with hundreds of companies who are implementing shared services. What is striking is how very different 'real experiences' are from the stories spun by consultants or keynote speakers at conferences. Getting to the 'real truth' of how to put the pieces together will help you keep consulting fees low and the probability of success high. This book is a practical guide created by someone who has been there. It is the truth!" -Mike Hostetler Managing Director, Shared Services Roundtable Corporate Executive Board

Author : Dr. Vipin K. Suri
Publisher : Dorrance Publishing
Page : 160 pages
File Size : 52,7 Mb
Release : 2023-09-26
Category : Business & Economics
ISBN : 9798890278371

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Assessing Business Health of Shared Services by Dr. Vipin K. Suri Pdf

About the Book A business health check assessment of a Shared Services organization is important to determine if the service delivery organization is operating effectively and creating value for the company. The executives and other professionals can use this assessment to develop a step-by-step approach for assessing the effectiveness of their Shared Services organizations. Assessing Business Health of Shared Services focuses on the issues that impact decision-making and action planning regarding service delivery management, customer relationships management, employee motivation management, business contribution management and change and quality management, as well as building and managing plans for improvement. The business health check assessment has been used by several companies to improve the effectiveness of their Shared Services organizations. The assessment of the Shared Services effectiveness is determined by a qualitative assessment of how well the management practices are deployed and how well the internal customer requirements are met at a point in time. About the Author Dr. Vipin K. Suri is the Managing Director of Shared Services International Inc, a management consulting firm focused on Shared Services design and implementation, as well as online and in-classroom training in the areas of Shared Services, Project Management, and Six Sigma. He is also the Managing Director and Group CEO of SSI (Beijing), a management consulting firm in China. As a management consultant for over 21 years, Vipin has successfully assisted several companies in the Asia-Pacific Region, Australia, India, and North America with their efforts to implement Shared Services and to review effectiveness of their Human Resources, Supply Chain Management, Finance, Information Technology, and other business support functions.

Author : K. Thirumaran,Dirk Klimkeit,Chun Meng Tang
Publisher : Springer Nature
Page : 222 pages
File Size : 50,8 Mb
Release : 2021-01-20
Category : Business & Economics
ISBN : 9783030576943

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Service Excellence in Tourism and Hospitality by K. Thirumaran,Dirk Klimkeit,Chun Meng Tang Pdf

Service operations management in the tourism and hospitality industry requires a high level of coordination, communication and facilitation to satisfy visitors. In all of these activities, service excellence means a lot to visitors in terms of their experience, and to the business it means repeat customers and word-of-mouth marketing. Based on fresh empirical evidence from the field, this book captures the different approaches and challenges to service excellence in the Asian tourism and hospitality industry. Focusing on hotels, attractions, transport providers and other segments in tourism and hospitality, this book presents new case studies underlining and detailing global and local travel industry practices. The book is meant as a reference and supplementary reading for students, researchers and industry practitioners.