Download Full eBooks in PDF
Case Studies In Front Office Management Book in PDF, ePub and Kindle version is available to download in english. Read online anytime anywhere directly from your device. Click on the download button below to get a free pdf file of Case Studies In Front Office Management book. This book definitely worth reading, it is an incredibly well-written.
Author : Todd Comen
Publisher : Unknown
Page : 54 pages
File Size : 48,7 Mb
Release : 2003
Category : Hotel management
ISBN : 0866122559
Author : Todd Comen
Publisher : Educational Inst of the Amer Hotel
Page : 106 pages
File Size : 54,5 Mb
Release : 2003-01-01
Category : Business & Economics
ISBN : 0866122567
Author : Colin Dix,Chris Baird
Publisher : Longman Publishing Group
Page : 0 pages
File Size : 45,5 Mb
Release : 1998
Category : Hotel and catering industry
ISBN : 0582319315
This well-established text is updated throughout to bring it in line with recent developments and new technologies. It incorporates a lively new design with illustrations, revised end-of-chapter questions, new case studies and examples.
Author : James A. Bardi
Publisher : Wiley
Page : 0 pages
File Size : 40,5 Mb
Release : 1996-08-26
Category : Business & Economics
ISBN : 0471287121
This Second Edition has been updated to include a brand new chapter on yield management, plus a human resources chapter refocused to cover current trends in training, employee empowerment, and reducing turnover. In addition, you'll discover how to increase efficiency with today's hospitality technology--from electronic lock to front office equipment.
Author : Michael J. O'Fallon,Denney G. Rutherford
Publisher : John Wiley & Sons
Page : 513 pages
File Size : 51,6 Mb
Release : 2010-01-12
Category : Business & Economics
ISBN : 9780470177143
This newly updated edition is a compilation of readings, divided into nine sections, each examining a specific hotel department or activity. Each topic is examined through a variety of viewpoints on the duties, responsibilities, problems, and opportunities encountered there. Multidimensional case studies, taking a practical approach, challenge readers to identify the central issues involved in complex management problems, understand the structure and resources of the department in question, and find solutions that may help in managing other hotel resources and departments.
Author : Matt A. Casado
Publisher : Createspace Independent Publishing Platform
Page : 0 pages
File Size : 50,9 Mb
Release : 2014-03-19
Category : Hotel front desk personnel
ISBN : 1494943646
An Instructor's Manual is available to institutions adopting the book. Please contact: [email protected] Front Office Management in Hospitality Lodging Operations offers comprehensive coverage of topics related to front office operations, including a review of technologies currently in use, and an array of situations students and professionals re bound to find on the job. Written with the future front office manager in mind, the book allows its users to apply its content with practical case studies presented in each chapter. It is invaluable as both an instructional guide for teachers and as a resource for, lodging professionals, offering the necessary tools to stay competitive in this advancing industry. This practical, easy-to-read text uses a straightforward approach to help solidify and apply information. - Applies a hands-on approach to completing tasks and understanding concepts. - Presents its content in a clear, friendly way instead of being overly academic. - Features operational situations and cases that are discussion-worthy, thought-provoking and challenging. - Includes a chapter in career planning to assist students with finding their post-graduation positions. Students in 4-year, 2-year, and technical hospitality programs as well as industry professionals will find this book worthwhile.
Author : James A. Bardi
Publisher : Wiley
Page : 0 pages
File Size : 50,9 Mb
Release : 2006-03-10
Category : Business & Economics
ISBN : 0471687103
The updated guide to running a successful hotel front office Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office. Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This Fourth Edition includes new sections on hotel risk management, security, and housekeeping management. Useful features of this new edition include: A new chapter on executive housekeeping and the relationship between the housekeeping department and the front office Commentaries from hotel front office managers, general managers, and other department managers Articles on the international hotel workforce "Opening dilemmas" and their solutions are included in each chapter Additional case studies for applying theory and developing problem-solving strategies Hotel Front Office Management, Fourth Edition is an invaluable book for those interested in learning more about a hotel's front office.
Author : Jeremy Huyton,Sue Baker
Publisher : Unknown
Page : 347 pages
File Size : 46,5 Mb
Release : 2001
Category : Hotel front desk personnel
ISBN : 1862504822
Teaching students in rooms management, and the associated front-office service, is difficult. Hotels are reluctant to permit students to train using real customers and real problems because initial impression of the hotel, and its ongoing reputation, are dependent on the performance of staff members in this vital area of first contact and primary service.
Author : Sue Baker,Pam Bradley,Jeremy Huyton
Publisher : Burns & Oates
Page : 340 pages
File Size : 47,6 Mb
Release : 2000
Category : Hotel front desk personnel
ISBN : PSU:000044842611
A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.
Author : Chakravarti
Publisher : APH Publishing
Page : 340 pages
File Size : 43,5 Mb
Release : 2006
Category : Hotel management
ISBN : 8176489905
Author : Timothy R. Hinkin
Publisher : John Wiley & Sons
Page : 171 pages
File Size : 43,8 Mb
Release : 2005-11-04
Category : Business & Economics
ISBN : 9780471686934
Cases in Hospitality Management: A Critical Incident Approach, Second Edition is one of the few casebooks on the market that focuses specifically on hospitality management. It adopts a critical incident approach, a powerful teaching methodology whereby customers and employees are asked to identify actual experiences regarding service in the hospitality industry – both positive and negative - and then to describe the organization’s response to it. This approach encourages thorough analysis of a prominent issue, thus highlighting the wide range of complexities that face managers on the hospitality industry on a daily basis. Cases involving many segments of the industry - including airlines, railroads, private clubs, conference centers, travel agents, and restaurants – are included, as are fifteen new cases and a new section on hospitality technology.
Author : Michael L. Kasavana,American Hotel & Lodging Association
Publisher : Educational Institute
Page : 0 pages
File Size : 42,7 Mb
Release : 2013-04-26
Category : Hotel management
ISBN : 0133430782
Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.
Author : Heather Prendergast
Publisher : Elsevier Health Sciences
Page : 546 pages
File Size : 49,8 Mb
Release : 2014-09-30
Category : Medical
ISBN : 9780323291514
UPDATED Pet Health Insurance and Wellness Programs chapter describes how pet insurance and wellness programs may integrated into a successful business. UPDATED chapters include the most current information on team management, human resources, marketing, inventory management, and preparing and maintaining a budget. UPDATED coverage of technology and procedures includes new computer screen shots, new photos, revised What Would You Do/Not Do boxes addressing real-life situations, and a glossary, helping you make a smooth transition into the workplace.
Author : BPP Learning Media
Publisher : BPP Learning Media
Page : 321 pages
File Size : 49,9 Mb
Release : 2009-07-01
Category : Business & Economics
ISBN : 9780751794410
BPP Learning Media is proud to be the official publisher for CTH. Our CTH Study Guides provide the perfect tailor-made learning resource for the CTH examinations and are also a useful source of reference and information for those planning a career in the hospitality and tourism industries.
Author : CPA John Kimani ,Dr. James Scott
Publisher : Finstock Evarsity Publishers
Page : 105 pages
File Size : 40,6 Mb
Release : 2023-07-09
Category : Business & Economics
ISBN : 9789914753325
• Importance of the Front Office in Hospitality and Tourism Industry, Roles, Responsibilities and Key Skills Required for Front Office Staff • Reservation Procedures and Policies, Check-In and Check-Out Procedures and Handling Guest Complaints and Feedback • Verbal and Nonverbal Communication Skills, Effective Listening and Questioning Techniques and Interpersonal Skills and Conflict Resolution • Types of Front Office Technology and Their Uses, Benefits and Challenges of Using Technology and Data Security and Privacy Concerns in Front Office Technology • Roles and Responsibilities of the Housekeeping Staff, Cleaning Procedures and Schedules and Inventory Management and Control • Introduction to Revenue Management, Pricing Strategies for Hotel Rooms and Forecasting Demand and Managing Inventory • Introduction to Sales And Marketing in Hospitality and Tourism Industry, Promoting Hotel Services and Amenities and Managing Online Reputation and Guest Reviews • Career Opportunities in Front Office Operations and Hospitality Industry, Continuing Education and Professional Certification Programs and Importance of Teamwork and Collaboration in Front Office Operations