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Author : Susan Patterson
Publisher : Unknown
Page : 200 pages
File Size : 52,9 Mb
Release : 2001-02
Category : Electronic
ISBN : 1586730398
Author : Susan Patterson
Publisher : Unknown
Page : 200 pages
File Size : 44,8 Mb
Release : 2002-04
Category : Electronic
ISBN : 1586730673
How-to guide for managing training in your organization. Features articles, news items, and useful tips from other training professionals are the resources you need to plan your programs, sort out the good learning products and technologies from the not-so-good, and develop strategies for measuring the effectiveness of training in your organization.
Author : Carolyn Nilson
Publisher : Prentice Hall
Page : 0 pages
File Size : 49,8 Mb
Release : 2001
Category : Employees
ISBN : 0130281433
One-stop shopping for all the latest information, literature and resources needed by trainers, this yearbook features the best full-length articles from leading publications plus abstracts of hundreds of other articles. Hailed as the "trainers' almanac", it presents a Yellow Pages-style format to professional organizations, conferences, sources, software reference books, journals and newsletters.
Author : Institute of Management and Administration (IOMA)
Publisher : Wiley
Page : 338 pages
File Size : 45,6 Mb
Release : 2001
Category : Business & Economics
ISBN : 0471415618
An authoritative guide to performance norms, outside cost information, and new ideas that will make you more effective at work With this comprehensive book, you'll find the practical information you need to exercise financial leadership in today's corporation. Featuring the best articles from the Controller's Report, this valuable management resource details cost information and performance norms as well as innovative ideas that will help you perform better at your job. You'll find hundreds of benchmarks that you'll be able to use for budgeting, balance sheet management and the monitoring of spending. This includes frames of references for your company's spending on property and casualty insurance, computers and MIS, professional fees, travel and entertainment, and much more. You'll learn how to use this information to evaluate your company's cost structure and discover new ways to add value and maximize profits. And you'll also uncover the steps you can take to broaden your influence within the corporation. Offering helpful advice and proven techniques, this book includes: * The latest information on controlling costs from hundreds of current studies by leading consulting firms * Numerous benchmarks that you can use to evaluate your company's cost structure * An in-depth look at specific corporate costs so you can find exactly what you need * The methods to follow so you can quickly respond to the challenges of fast growth * An annual review of controllers' salaries and bonuses
Author : Olav Schram Stokke,Oystein B. Thommessen
Publisher : Routledge
Page : 388 pages
File Size : 55,7 Mb
Release : 2013-11-05
Category : Political Science
ISBN : 9781134071425
'This Yearbook clearly fills many gaps and provides reliable and well-researched information' Klaus Tpfer, Executive Director, UN Environment Programme (UNEP) 'The key updates on conventions and organizations are complemented by a series of proactive essays by leading environmentalists on the cutting-edge issues. This edition is an important source book in advance of the World Summit for Sustainable Development 2002' Nigel Cross, Executive Director, International Institute for Environment and Development (UNEP) The essential reference to all the rapidly multiplying international agreements on environment and development issues. This ninth annual edition of the Yearbook demonstrates the international community's position on specific environment and development problems, the main obstacles to effective international solutions, and how to overcome them. It assesses both the achievements and shortcomings of co-operation, distinguishing between the rhetoric and the reality of environment world politics. Contents Current Issues and Key Themes Agreements on Environment and Development Systematically listed key data and illustrations concerning the most important international agreements presented on the basis of information from the organizations in question and other sources, covering such matters as: objectives ? scope ? time and place of establishment ? status of participation ? affiliated instruments and organizations ? major activities ? secretariat ? finance ? rules and standards ? monitoring and implementation ? decision-making bodies ? key publications ? Internet sources. This edition includes the new Stockholm Convention on Persistent Organic Pollutants and the Cartagena Protocol on Biosafety to the Convention on Biological Diversity. Intergovernmental Organizations (IGOs), including UN specialized agencies objectives ? type of organization ? membership ? date of establishment ? secretariat ? activities ? decision-making bodies ? finance ? key publications ? Internet sources. International Non-governmental Organizations (NGOs) objectives ? type of organization ? membership ? date of establishment ? secretariat ? activities ? budget ? key publications ? Internet sources. Country Profiles Summaries of the performance and main commitments of all OECD countries in addition to Argentina, Brazil, China, India, Indonesia, Malaysia, Nigeria, the Russian Federation, South Africa, and Thailand. Originally published in 2001
Author : Steven J Armstrong,Cynthia V Fukami
Publisher : SAGE
Page : 739 pages
File Size : 44,5 Mb
Release : 2009-05-07
Category : Business & Economics
ISBN : 9781473971790
The scholarship of management teaching and learning has established itself as a field in its own right and this benchmark handbook is the first to provide an account of the discipline. Original chapters from leading international academics identify the key issues and map out where the discipline is going. Each chapter provides a comprehensive and critical overview of the given topic area, highlights current debates and reviews the emerging research agenda. Chapters embrace the study of organizations as a whole, the concepts of individual and collective learning, the delivery of formal management education and the facilitation of management development. Through consideration of these themes the Handbook analyzes, promotes and critiques the contribution of management learning, education and development to management understanding. It will be an invaluable point of reference for all students and researchers interested in broadening their understanding of this exciting and dynamic new field.
Author : Chris Brewster,Wolfgang Mayrhofer,Michael Morley
Publisher : Routledge
Page : 498 pages
File Size : 51,6 Mb
Release : 2004
Category : Business & Economics
ISBN : 9780750647175
The essential book for developing and learning about European HR practice.
Author : Anonim
Publisher : Unknown
Page : 274 pages
File Size : 42,5 Mb
Release : 2003
Category : Electronic journals
ISBN : STANFORD:36105115067717
Author : Wolfgang Mayrhofer,Chris Brewster,Michael Morley
Publisher : Taylor & Francis
Page : 498 pages
File Size : 46,6 Mb
Release : 2007-03-30
Category : Business & Economics
ISBN : 9781136397585
The increasing number of cross-border alliances and mergers both within Europe and between Europe and other parts of the world have made it imperative for students of management to have a thorough understanding of the European context for human resource management (HRM). This book enables managers and students to become "fluent" in the many various environments, approaches and practices that exist across Europe for managing human resources. The text employs comprehensive comparable representative data collected longitudinally during the last decade and it also draws directly on the expertise of leading HRM scholars. Entirely fresh analyses of HRM in Europe, based on new and hitherto unpublished data are presented and this analysis is critically important for students, researchers and also for practitioners. The book is divided into three parts: concepts and theoretical issues , trends in relation to these issues and comparisons between individual countries, and summaries and conclusions on the issue of convergence and divergence.
Author : Carl J. Dahlman,Jean-Eric Aubert
Publisher : World Bank Publications
Page : 208 pages
File Size : 45,8 Mb
Release : 2001
Category : Political Science
ISBN : 0821350056
Annotation Argues that, in order to address the growing economic, social, and political pressures of the 21st Century, China will have to build solid foundations for a knowledge-based economy by updating the economic and institutional regime, upgrading education and learning, and building information infrastructure.
Author : Carolyn Nilson
Publisher : AMACOM Div American Mgmt Assn
Page : 219 pages
File Size : 44,5 Mb
Release : 2007
Category : Animateurs de formation
ISBN : 9780761214564
The knowledge, skills and guidance managers need to become true learning leaders. Now more than ever, a versatile, well-trained workforce is critical to an organization¿s success. Written for managers from a wide range of functional areas, this book gives any manager responsible for training the tools to help employees learn more, perform better, and work smarter. This comprehensive, up-to-date guide targets the roles necessary to manage training and learning in an organization: champion, builder, performance consultant, supporter, administrator, and keeper of the budget. Filled with expert information and real-world scenarios, this new book uses diagrams, charts, exercises, and a collection of tools for training delivery to help managers anticipate and solve a broad range of training challenges¿for their own departments or for the entire organization. How to Manage Training: Facilitating Workplace Learning for High Performance delivers the knowledge, skills, and guidance managers need to become true learning leaders. Readers will learn how toL ¿ Develop a sample business plan for training ¿ Deliver learning experiences in a wide range of formats ¿ Create programs for peer-to-peer assistance and collegial problem solving ¿ Foster coaching and mentoring in the workplace ¿ Promote learning and training opportunities at all levels in the organization
Author : David L. Butler
Publisher : Routledge
Page : 201 pages
File Size : 45,9 Mb
Release : 2007-06-01
Category : Business & Economics
ISBN : 9781136426216
'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center Management' helps call center managers evaluate their current status, implement cost-effective changes, and measure results of their changes to ensure a culture of accountability within the call center at all levels increasing the bottom line. The processes include an evaluation of current customer service representatives, defining, delimiting and assessing the labor shed of the center, and exploring the customer service representative's unique skills and leveraging those skills into a unique and dynamic work environment. Likewise, the process also determines the learning skills and competencies necessary to meet and exceed the basic requirements for all call centers. Furthermore, each step has a pre, in-process, and post evaluation to ensure projects are progressing according to plan. Lastly, all evaluations are measured against the bottom line through a return on investment (ROI) model. The framework for this book uses the culture of call centers, defined and lived through the customer service representatives, as the lens to view all processes, measurements, accountability and return on investment. This framework is critical since there has been much emphasis on technology-as-a-solution which treats the employees as a hindrance instead of the enablers of positive change. Likewise, customer service representatives eventually act as strong determinants of success with the call center and thus the bottom line.
Author : Carolyn D. Nilson
Publisher : AMACOM Div American Mgmt Assn
Page : 448 pages
File Size : 44,9 Mb
Release : 2003
Category : Business & Economics
ISBN : 9780814427170
Annotation. Now in a thoroughly updated third edition, this classic training guide shows readers how to build and maintain a successful, cost-effective organizational learning program. This is the training manager's ultimate answer book and set of tools for creating, developing, and managing the training function.
Author : John A. Woods,James W. Cortada
Publisher : McGraw-Hill Companies
Page : 532 pages
File Size : 54,8 Mb
Release : 2000
Category : Business & Economics
ISBN : 0071364927
This fifth annual edition of The ASTD Training and Performance Yearbook gives readers the best articles and reference information of the past year from leading training industry periodicals so that trainers can stay current with the changes and cutting-edge thinking in their field. Covering the planning, delivery, and evaluation of performance improvement and training programs -- plus a directory of contact information for key training industry organizations, conferences, and periodicals -- this handy yearbook packs the most important industry trends into one comprehensive guide.
Author : Tomei, Lawrence A.
Publisher : IGI Global
Page : 4032 pages
File Size : 53,6 Mb
Release : 2007-07-31
Category : Business & Economics
ISBN : 9781599049366
"This comprehensive, six-volume collection addresses all aspects of online and distance learning, including information communication technologies applied to education, virtual classrooms, pedagogical systems, Web-based learning, library information systems, virtual universities, and more. It enables libraries to provide a foundational reference to meet the information needs of researchers, educators, practitioners, administrators, and other stakeholders in online and distance learning"--Provided by publisher.