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Training and Development Yearbook, 2001 by Carolyn Nilson Pdf
One-stop shopping for all the latest information, literature and resources needed by trainers, this yearbook features the best full-length articles from leading publications plus abstracts of hundreds of other articles. Hailed as the "trainers' almanac", it presents a Yellow Pages-style format to professional organizations, conferences, sources, software reference books, journals and newsletters.
The 2001 ASTD Training and Performance Yearbook by John A. Woods,James W. Cortada Pdf
This fifth annual edition of The ASTD Training and Performance Yearbook gives readers the best articles and reference information of the past year from leading training industry periodicals so that trainers can stay current with the changes and cutting-edge thinking in their field. Covering the planning, delivery, and evaluation of performance improvement and training programs -- plus a directory of contact information for key training industry organizations, conferences, and periodicals -- this handy yearbook packs the most important industry trends into one comprehensive guide.
Educational Media and Technology Yearbook 2003 by Mary Ann Fitzgerald,Michael Orey,Robert Maribe Branch Pdf
The 28th volume of the Educational Media and Technology Yearbook describes current developments and trends in the field of instructional technology. Prominent themes for this volume include e-learning, collaboration, the standards reform movement, and a critical look at the field in its historical context. The audience for the Yearbook consists of media and technology professionals in schools, higher education, and business contexts, including instructional technology faculty, school library media specialists, curriculum leaders, business training professionals, and instructional designers. The Educational Media and Technology Yearbook has become a standard reference in many libraries and professional collections.
The Commonwealth Yearbook 2001 by Commonwealth Secretariat Staff Pdf
The Commonwealth Yearbook is the only official annual reference work providing detailed and comprehensive information on the Commonwealth, its organizations, member countries and policy statements.
When times get tough, why is it that the training budget so often gets slashed first? And more important, how can you change this pattern so that your training budget is protected—no matter the economic or business climate? The Learning Advantage provides the answers to these questions through a series of case studies designed to help you change your organization's attitude toward learning by helping you make the clear link from learning to your company's bottom line. These case studies offer exemplary models of how to position learning for success by aligning learning strategy with business strategy and by leveraging the power of technology to deliver the best mix of training. Success stories come from a diverse set of leading companies, including: Accenture's inspiring roadmap of how to develop a comprehensive learning infrastructure. The Microsoft Xbox case study, which shows the nexus of strategy, application, and ROI in its breathtaking training challenge to get a global sales and customer service workforce ready for the Xbox 360 launch (includes access to an online, interactive exploration of Xbox 360 launch). Caterpillar University's lessons on how it aligned strategy, technology, and employee development to build an award-winning learning institute with proven bottom-line results. The U.S. Department of Labor's case study, which reveals how this federal agency blended technology with traditional learning for maximum benefit.
Contemporary Pioneers in Human Learning and Development by Héfer Bembenutty Pdf
This volume traces the socialization process, professional development, career paths, and theory and research of contemporary pioneers in education and psychology. This volume contains interviews with leading scholars who are at the vanguard of teaching and learning. They shared how their childhood development influenced their theoretical paths and research endeavors and revealed their thoughts, beliefs, and experiences that made them who they are today. These scholars responded to questions pertaining to their childhood, initial interest in education and psychology, role models, research interests and major findings, future directions of their research, educational implications derived from their research, and perception of their legacy. They are real people who have had experiences like anybody else, but found homes and teachers who supported them. While in college, they found educators who mentored them. Readers will find that this volume offers them an opportunity to learn the background of contemporary pioneers in education and psychology, provides valuable sources where they can learn about how major theories developed and where they are moving, and reveals the personal anecdotes that influenced the conceptualization of contemporary theories and research. Educators and students will find that this book provides hope and a rejuvenated enthusiasm about the status of education and psychology and that they too can be leaders in their own ways.
Bottom-Line Call Center Management by David L. Butler Pdf
'Bottom-Line Call Center Management breaks new ground by addressing key skills and techniques in assessing and implementing effective management practices to maximize the human and capital resources at the call center manager's disposal. Drawing on the author's unique data sets and years of research experience in the industry, 'Bottom-Line Call Center Management' helps call center managers evaluate their current status, implement cost-effective changes, and measure results of their changes to ensure a culture of accountability within the call center at all levels increasing the bottom line. The processes include an evaluation of current customer service representatives, defining, delimiting and assessing the labor shed of the center, and exploring the customer service representative's unique skills and leveraging those skills into a unique and dynamic work environment. Likewise, the process also determines the learning skills and competencies necessary to meet and exceed the basic requirements for all call centers. Furthermore, each step has a pre, in-process, and post evaluation to ensure projects are progressing according to plan. Lastly, all evaluations are measured against the bottom line through a return on investment (ROI) model. The framework for this book uses the culture of call centers, defined and lived through the customer service representatives, as the lens to view all processes, measurements, accountability and return on investment. This framework is critical since there has been much emphasis on technology-as-a-solution which treats the employees as a hindrance instead of the enablers of positive change. Likewise, customer service representatives eventually act as strong determinants of success with the call center and thus the bottom line.
Author : Carl J. Dahlman,Jean-Eric Aubert Publisher : World Bank Publications Page : 208 pages File Size : 53,8 Mb Release : 2001 Category : Political Science ISBN : 0821350056
China and the Knowledge Economy by Carl J. Dahlman,Jean-Eric Aubert Pdf
Annotation Argues that, in order to address the growing economic, social, and political pressures of the 21st Century, China will have to build solid foundations for a knowledge-based economy by updating the economic and institutional regime, upgrading education and learning, and building information infrastructure.
The International Handbook of Educational Research in the Asia-Pacific Region by J.P. Keeves,Ryo Watanabe Pdf
The aim of the Handbook is to present readily accessible, but scholarly sources of information about educational research in the Asia-Pacific region. The scale and scope of the Handbook is such that the articles included in it provide substantive contributions to knowledge and understanding of education in the Asia region. In so doing, the articles present the problems and issues facing education in the region and the findings of research conducted within the region that contribute to the resolution of these problems and issues. Moreover, since new problems and issues are constantly arising, the articles in the Handbook also indicate the likely directions of future developments. The different articles within the Handbook seek to conceptualize the problems in each specific content area under review, provide an integration of the research conducted within that area, the theoretical basis of the research the practical implications of the research and the contribution of the research towards the resolution of the problems identified. Thus, the articles do not involve the reporting of newly conducted research, but rather require a synthesis of the research undertaken in a particular area, with reference to the research methods employed and the theoretical frameworks on which the research is based. In general, the articles do not advocate a single point of view, but rather, present alternative points of view and comment on the debate and disagreements associated with the conduct and findings of the research. Furthermore, it should be noted, that the Handbook is not concerned with research methodology, and only considers the methods employed in inquiry in so far as the particular methods of research contribute to the effective investigation of problems and issues that have arisen in the conduct and provision of education at different levels within the region.
User Interface Design for Virtual Environments: Challenges and Advances by Khan, Badrul Pdf
The design of various virtual environments should be based on the needs of a diverse population of users around the globe. Interface design should be user centric and should strive for making the user's interaction as simple, meaningful, and efficient as possible. User Interface Design for Virtual Environments: Challenges and Advances focuses on challenges that designers face in creating interfaces for users of various virtual environments. Chapters included in this book address various critical issues that have implications for user interface design from a number of different viewpoints. This book is written for professionals who want to improve their understanding of challenges associated with user interface design issues for globally-dispersed users in various virtual environments.
Games That Boost Performance by Steve Sugar,Carol Willett Pdf
Boost individual and team performance with this indispensable guide! From one of the world?s foremost game designers comes a book that contains a collection of newly-designed and field-tested games. Steve Sugar shows how, with practice and learning reinforcement, these dynamic games can enhance individual and team development in the areas of prioritizing, problem solving, decision-making, communication, and collaboration. A valuable Game-to-Outcome chart helps facilitators match the appropriate game to the desired learning outcome and intended audience. Also included are a CD-ROM and instructor?s guide, handouts, and overhead masters you can easily reproduce. Use these games to analyze company culture, help new teams break the ice, or to fine-tune communication. Order your copy today!
Information Technology, Innovation System and Trade Regime in Developing Countries by K. Joseph Pdf
Drawing from the detailed case studies of India and five ASEAN countries, this volume establishes the complementary role of innovation system and trade regime in promoting production and use of ICT and draws lessons for other developing countries that adopted a liberal trade regime to catch up with the ICT revolution.
Human Rights in Development, Volume 7 by George Ulrich,Louise Krabbe Boserup Pdf
The present edition of the Human Rights in Development Yearbook is the thirteenth edition in this series. With this volume, the yearbook’s formal structure has shifted from that of a journal to a thematic anthology. The theme of this year’s volume is “Reparations: Redressing Past Wrongs”. The articles contained in the publication primarily stem from contributions prepared for a conference entitled “The Right to Compensation and Related Remedies for Racial Discrimination” that was hosted by the Danish Centre for Human Rights in April 2001. The conference was organised in anticipation of the World Conference Against Racism, Racial Discrimination, Xenophobia and Related Intolerance, which was held in Durban in September 2001. The publication consists of 15 articles divided into four main parts addressing the subjects of “Reparations at the National and Regional Levels”, “Precedence and Standing of International Law”, “The Moral and Social Aspects of Reparation” and “Reflections”. Human Rights in Development is the result of a joint research project born out of longstanding co-operation between the following research institutes and centres for human rights: the Christian Michelsen Institute, Bergen; the Danish Centre for Human Rights, Copenhagen; the Icelandic Human Rights Centre, Reykjavik; the Ludwig Boltzmann Institute of Human Rights, Vienna; the International Centre for Human Rights and Democratic Development, Montreal; the Netherlands Institute of Human Rights, Utrecht; the Norwegian Institute of Human Rights, Oslo; the Raoul Wallenberg Institute of Human Rights and Humanitarian Law, Lund and Åbo Academy University, Åbo.
