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Cybellium Ltd is dedicated to empowering individuals and organizations with the knowledge and skills they need to navigate the ever-evolving computer science landscape securely and learn only the latest information available on any subject in the category of computer science including: - Information Technology (IT) - Cyber Security - Information Security - Big Data - Artificial Intelligence (AI) - Engineering - Robotics - Standards and compliance Our mission is to be at the forefront of computer science education, offering a wide and comprehensive range of resources, including books, courses, classes and training programs, tailored to meet the diverse needs of any subject in computer science. Visit https://www.cybellium.com for more books.
Cybellium Ltd is dedicated to empowering individuals and organizations with the knowledge and skills they need to navigate the ever-evolving computer science landscape securely and learn only the latest information available on any subject in the category of computer science including: - Information Technology (IT) - Cyber Security - Information Security - Big Data - Artificial Intelligence (AI) - Engineering - Robotics - Standards and compliance Our mission is to be at the forefront of computer science education, offering a wide and comprehensive range of resources, including books, courses, classes and training programs, tailored to meet the diverse needs of any subject in computer science. Visit https://www.cybellium.com for more books.
Are you seeking to establish a robust and efficient IT Service Management (ITSM) system within your organization? Do you want to align your IT services with business objectives and deliver exceptional customer satisfaction? Look no further! Mastering ISO/IEC 20000-1 is your comprehensive guide to mastering the internationally recognized standard for ITSM. Authored by industry expert Kris Hermans, this book provides a practical and insightful approach to help organizations implement and optimize their ITSM practices based on ISO/IEC 20000-1. Within these pages, you'll discover: A detailed exploration of the key concepts, principles, and requirements of ISO/IEC 20000-1. Step-by-step guidance on establishing a service management system and effectively managing IT services. Strategies for developing IT service policies, objectives, and processes aligned with business needs. Proven techniques for service design, transition, operation, and improvement. Practical insights on service level management, incident management, problem management, and change management. Guidance on measuring and monitoring service performance, customer satisfaction, and continual improvement. Integration strategies to align ISO/IEC 20000-1 with other frameworks such as ITIL® and COBIT®. Real-world case studies and examples illustrating successful ITSM implementations and best practices. Coverage of emerging trends and technologies shaping the future of IT service management. Whether you are an IT professional, an IT manager, a service desk leader, or an IT auditor, Mastering ISO/IEC 20000-1 equips you with the knowledge and tools to establish a high-performing ITSM framework. With practical advice, expert insights, and illustrative examples, this book will guide you in delivering reliable, cost-effective, and customer-centric IT services.
Mastering System Center 2012 Operations Manager by Bob Cornelissen,Paul Keely,Kevin Greene,Ivan Hadzhiyski,Samuel M. Allen,Telmo Sampaio Pdf
An essential guide on the latest version of Microsoft's server management tool Microsoft's powerful Mastering System Center 2012 Operations Manager introduces many exciting new and enhanced feature sets that allow for large-scale management of mission-critical servers. This comprehensive guide provides invaluable coverage to help organizations monitor their environments across computers, network, and storage infrastructures while maintaining efficient and effective service levels across their applications. Provides intermediate and advanced coverage of all aspects of Systems Center 2012 Operations Manager, including designing, planning, deploying, managing, maintaining, and scripting Operations Manager Offers a hands-on approach by providing many real-world scenarios to show you how to use the tool in various contexts Anchors conceptual explanations in practical application Mastering System Center 2012 Operations Manager clearly shows you how this powerful server management tool can best be used to serve your organization's needs.
Mastering System Center 2012 Configuration Manager by Steve Rachui,Kent Agerlund,Santos Martinez,Peter Daalmans Pdf
Expert coverage of Microsoft's highly anticipated network software deployment tool The latest version of System Center Configuration Manager (SCCM) is a dramatic update of its predecessor Configuration Manager 2007, and this book offers intermediate-to-advanced coverage of how the new SCCM boasts a simplified hierarchy, role-based security, a new console, flexible application deployment, and mobile management. You'll explore planning and installation, migrating from SCCM 2007, deploying software and operating systems, security, monitoring and troubleshooting, and automating and customizing SCCM 2012 with scripts. Features an unparalleled team of authors, two of whom are insiders at Microsoft and have worked with SCCM since nearly its inception Provides in-depth coverage and offers a hands-on approach to learning all there is to know about SCCM Explores why SCCM 2012 is the most significant update in its 16-year history Packed with real-world scenarios to show you how to use SCCM in various contexts, Mastering System Center Configuration Manager 2012 covers all aspects of this powerful and complete network software deployment tool.
Mastering System Center Operations Manager 2007 by Brad Price,John Paul Mueller,Scott Fenstermacher Pdf
If you're an IT professional, you're busy enough trying to manage multiple systems and stay proactive with the technology demands of today's fast-moving companies. System Center Operations Manager 2007 is designed to make your life easier, and this comprehensive book is your one-stop gateway to it all. With intermediate to advanced coverage, this book gives you the information you need to deploy, manage, and maintain SCOM 2007, and use it to monitor your network.
Mastering System Center 2012 R2 Configuration Manager by Santos Martinez,Peter Daalmans,Brett Bennett Pdf
Invaluable coverage on all aspects of System Center 2012 R2 Configuration Manager Completely updated for System Center 2012 R2 Configuration Manager, this comprehensive book provides intermediate and advanced coverage of all aspects of the product, including planning and installation, migrating from previous versions of Configuration Manager, deploying software and operating systems, security, monitoring and troubleshooting, and automating and customizing. Provides numerous real-world scenarios to show you how to use the tool in various contexts Explores planning and installation and migrating from SCCM 2007 Walks you through deploying software and operating systems, security, monitoring, and troubleshooting Demonstrates automating and customizing SCCM 2012 with scripts This essential book provides you with all the information you need to get savvy with System Center 2012 R2 Configuration Manager.
Mastering vRealize Operations Manager by Spas Kaloferov,Chris Slater,Alasdair Carnie,Scott Norris Pdf
Manage vRealize operations manager 6.6 effectively using this comprehensive guide. Key Features Get complete control of capacity management in your virtual environment Display the most appropriate performance metrics and assemble your own dashboard Analyze and process data from different sources into a single repository Optimize vRealize Automation workload placement Book Description In the modern IT world, the criticality of managing the health, efficiency, and compliance of virtualized environments is more important than ever. With vRealize Operations Manager 6.6, you can make a difference to your business by being reactive rather than proactive. Mastering vRealize Operations Manager helps you streamline your processes and customize the environment to suit your needs. You will gain visibility across all devices in the network and retain full control. With easy-to-follow, step-by-step instructions and support images, you will quickly master the ability to manipulate your data and display it in a way that best suits you and your business or technical requirements. This book not only covers designing, installing, and upgrading vRealize Operations 6.6, but also gives you a deep understanding of its building blocks: badges, alerts, super metrics, views, dashboards, management packs, and plugins. With the new vRealize Operations 6.6 troubleshooting capabilities, capacity planning, intelligent workload placement, and additional monitoring capabilities, this book is aimed at ensuring you get the knowledge to manage your virtualized environment as effectively as possible. What you will learn Discover advanced vRealize Operations concepts and design your processes effectively for the underlying architecture Plan and install a new version or upgrade from a previous one Apply proven capacity management theories and techniques in practical, real-world environments Manipulate data and metrics to display them in the most effective way possible Create custom views and dashboards fit for any use case Explore how policies have evolved in vRealize Operations 6.6 and how to apply them in the most effective manner Who this book is for If you are an administrator of a virtual environment and have used vRealize Operations before but want to gain a professional understanding by easily implementing complex tasks with it, then this book is for you.
ITSM Process Assessment Supporting ITIL (TIPA) by Beatrix Barafort,Valerie Betry,Stephane Cortina,Michel Picard,Alain Renault,Marc St-Jean,Omar Valdes Pdf
The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.
Advances in Usability and User Experience by Tareq Ahram,Christianne Falcão Pdf
This book focuses on emerging issues in usability, interface design, human–computer interaction, user experience and assistive technology. It highlights research aimed at understanding human interaction with products, services and systems, and focuses on finding effective approaches for improving user experience. It also discusses key issues in designing and providing assistive devices and services to individuals with disabilities or impairment, to assist mobility, communication, positioning, environmental control and daily living. The book covers modelling as well as innovative design concepts, with a special emphasis on user-centered design, and design for specific populations, particularly the elderly. Virtual reality, digital environments, heuristic evaluation and forms of device interface feedback of (e.g. visual and haptic) are also among the topics covered. Based on the both the AHFE 2019 Conference on Usability & User Experience and the AHFE 2019 Conference on Human Factors and Assistive Technology, held on July 24-28, 2019, Washington D.C., USA, this book reports on cutting-edge findings, research methods and user-centred evaluation approaches.
Delivering ITSM for Business Maturity by Beverly Weed-Schertzer Pdf
IT Service Management (ITSM) is an imperative part of achieving business maturity, but has long been thought of only in technical terms, and not as part of a larger whole. In this exciting new take on ITSM, leading expert Beverly Weed-Schertzer positions ITSM at the heart of company strategy to build a layered operating model.
