Measuring The Performance Of Public Libraries

Author : Roswitha Poll,Peter te Boekhorst
Publisher : Walter de Gruyter
Page : 272 pages
File Size : 42,8 Mb
Release : 2008-11-03
Category : Language Arts & Disciplines
ISBN : 9783598440281

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Measuring Quality by Roswitha Poll,Peter te Boekhorst Pdf

The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages. After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness. The handbook has been considerably enlarged, from 17 to 40 indicators. It gives practical help by showing examples of possible results for each indicator. The handbook is intended as practical instrument for the evaluation of library services. Although it aims specifically at academic and public libraries, most indicators will also apply to all other types of libraries.

Author : Nick Moore
Publisher : Unknown
Page : 108 pages
File Size : 46,9 Mb
Release : 1989
Category : Bibliothèques publiques
ISBN : UIUC:30112074054591

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Measuring the Performance of Public Libraries by Nick Moore Pdf

Author : Christine Abbott
Publisher : London : Aslib
Page : 72 pages
File Size : 51,6 Mb
Release : 1994
Category : Information services
ISBN : IND:30000055867976

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Performance Measurement in Library and Information Services by Christine Abbott Pdf

This is a practical guide covering the types of indicators to use and the role of performance measurement in LIS management. The book is aimed at all those who wish to measure the performance of their service, and are unsure where to start.

Author : Peter Brophy
Publisher : Facet Publishing
Page : 267 pages
File Size : 42,5 Mb
Release : 2006
Category : Language Arts & Disciplines
ISBN : 9781856045933

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Measuring Library Performance by Peter Brophy Pdf

Measuring the performance of a library's services is one of the most crucial parts of providing a good service. This important book is the first to provide an accessible account of current thinking on the evaluation of library services, both traditional and - importantly - electronic library services. Illustrated throughout with a range of international examples across different types of libraries, this book will become the standard work on performance measurement. The book is structured to focus first of all on the intended user of the services (outcome and impact perspectives), then to look at the management of the service (output and process issues), then at evaluating the building blocks of services (input issues) and finally to draw together these strands by examining some of the broader frameworks for evaluation which have emerged. The book ends with an extensive Appendix with a description of key methodologies and suitable references. Each chapter includes suggestions for further reading as well as key references. The key areas addressed include: user satisfaction impact on users economic impact inputs evaluating processes counting the outputs acquiring content staff evaluating infrastructure benchmarking and balanced scorecard standards based approaches. Readership: The emphasis on principles and techniques in the book means that it is perfect reading for busy practitioners but it is also eminently suitable for students and researchers trying to get to grips with this tricky area.

Author : Brian Haratsis,Workshop on Public Library Services, Compulsory Competitive Tendering, and Audit
Publisher : Unknown
Page : 66 pages
File Size : 41,5 Mb
Release : 1995
Category : Benchmarking (Management)
ISBN : 0730687821

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Measuring Performance by Brian Haratsis,Workshop on Public Library Services, Compulsory Competitive Tendering, and Audit Pdf

Author : Brian Patrick Haratsis
Publisher : Unknown
Page : 27 pages
File Size : 43,9 Mb
Release : 1995
Category : Benchmarking (Management)
ISBN : 0730687511

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Measuring Performance by Brian Patrick Haratsis Pdf

Author : Council of Federal Libraries (Canada). Working Group on Performance Measurement
Publisher : Bibliothèque nationale du Canada ; Hull : Approvisionnements et services Canada
Page : 244 pages
File Size : 48,7 Mb
Release : 1979
Category : Government libraries
ISBN : UOM:39015009294185

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Mesure de la performance dans les bibliothèques fédérales by Council of Federal Libraries (Canada). Working Group on Performance Measurement Pdf

Author : Michael J. Ramsden
Publisher : Unknown
Page : 184 pages
File Size : 53,6 Mb
Release : 1978
Category : Language Arts & Disciplines
ISBN : UOM:39015034555246

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Performance Measurement of Some Melbourne Public Libraries by Michael J. Ramsden Pdf

Author : Ernest R. DeProspo,Ellen Altman,Kenneth E. Beasley,Measurement and Effectiveness of Public Library Service Study,Public Library Association
Publisher : [Chicago] : Public Library Association
Page : 88 pages
File Size : 43,6 Mb
Release : 1973
Category : Language Arts & Disciplines
ISBN : UOM:39015011817882

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Performance Measures for Public Libraries by Ernest R. DeProspo,Ellen Altman,Kenneth E. Beasley,Measurement and Effectiveness of Public Library Service Study,Public Library Association Pdf

Author : Roswitha Poll
Publisher : Unknown
Page : 0 pages
File Size : 48,7 Mb
Release : 2007
Category : Academic libraries
ISBN : LCCN:2020719135

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Measuring Quality by Roswitha Poll Pdf

Author : Roswitha Poll,Peter te Boekhorst,Ramon Abad Hiraldo,International Federation of Library Associations and Institutions. Section of University Libraries and Other General Research Libraries
Publisher : München [Germany] : K.G. Saur
Page : 180 pages
File Size : 42,8 Mb
Release : 1996
Category : Academic libraries
ISBN : UCAL:B4198392

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Measuring Quality by Roswitha Poll,Peter te Boekhorst,Ramon Abad Hiraldo,International Federation of Library Associations and Institutions. Section of University Libraries and Other General Research Libraries Pdf

The International Federation of Library Associations and Institutions (IFLA) is the leading international body representing the interests of library and information services and their users. It is the global voice of the information profession. The series IFLA Publications deals with many of the means through which libraries, information centres, and information professionals worldwide can formulate their goals, exert their influence as a group, protect their interests, and find solutions to global problems.

Author : Joseph R. Matthews
Publisher : Bloomsbury Publishing USA
Page : 481 pages
File Size : 45,7 Mb
Release : 2017-10-27
Category : Language Arts & Disciplines
ISBN : 9781440855375

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The Evaluation and Measurement of Library Services by Joseph R. Matthews Pdf

This guide provides library directors, managers, and administrators in all types of libraries with complete and up-to-date instructions on how to evaluate library services in order to improve them. It's a fact: today's libraries must evaluate their services in order to find ways to better serve patrons and prove their value to their communities. In this greatly updated and expanded edition of Matthews' seminal text, you'll discover a breadth of tools that can be used to evaluate any library service, including newer tools designed to measure customer and patron outcomes. The book offers practical advice backed by solid research on virtually every aspect of evaluation, including quantitative and qualitative tools, data analysis, and specific recommendations for measuring individual services, such as technical services and reference and interlibrary loan. New chapters give readers effective ways to evaluate critical aspects of their libraries such as automated systems, physical space, staff, performance management frameworks, eBooks, social media, and information literacy. The author explains how broader and more robust adoption of evaluation techniques will help library managers combine traditional internal measurements, such as circulation and reference transactions, with more customer-centric metrics that reflect how well patrons feel they are served and how satisfied they are with the library. By applying this comprehensive strategy, readers will gain the ability to form a truer picture of their library's value to its stakeholders and patrons.

Author : Leo Appleton
Publisher : Chandos Publishing
Page : 164 pages
File Size : 49,5 Mb
Release : 2017-07-27
Category : Language Arts & Disciplines
ISBN : 9780081002551

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Libraries and Key Performance Indicators by Leo Appleton Pdf

Libraries and Key Performance Indicators: A Framework for Practitioners explores ways by which libraries across all sectors can demonstrate their value and impact to stakeholders through quality assurance and performance measurement platforms, including library assessment, evaluation methodologies, surveys, and annual reporting. Whilst several different performance measurement tools are considered, the book’s main focus is on one tool in particular: Key Performance Indicators (KPIs). KPIs are increasingly being used to measure the performance of library and information services, however, linking KPIs to quality outcomes, such as impact and value can prove very difficult. This book discusses, in detail, the concept of KPIs in the broader context of library assessment and performance measurement. Through reviewing some of the applied theory around using KPIs, along with harvesting examples of current best practices in KPI usage from a variety of different libraries, the book demystifies library KPIs, providing a toolkit for any library to be used in setting meaningful KPIs against targets, charters, service standards, and quality outcomes. Provides an overview of performance measurement tools for libraries Discusses KPIs in a broad context Offers an understanding of reporting, monitoring, and acting upon KPI data Provides best practice examples of Key Performance Indicators (KPIs) in libraries Includes practical and reusable examples of KPIs that can be applied in local contexts (a toolkit approach)

Author : Peter Hernon,Ellen Altman
Publisher : American Library Association
Page : 226 pages
File Size : 42,9 Mb
Release : 2010-01-19
Category : Business & Economics
ISBN : 9780838910214

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Assessing Service Quality by Peter Hernon,Ellen Altman Pdf

This classic book is brought fully up to date as Hernon and Altman integrate the use of technology into the customer experience. They offer solid, practical ideas for developing a customer service plan that meets the library's customer-focused mission, vision, and goals, challenging librarians to think about customer service in new ways.

Author : Trine Kolderup Flaten
Publisher : Walter de Gruyter
Page : 464 pages
File Size : 42,7 Mb
Release : 2008-11-03
Category : Social Science
ISBN : 9783598440229

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Management, Marketing and Promotion of Library Services Based on Statistics, Analyses and Evaluation by Trine Kolderup Flaten Pdf

Rapid developments in information technology and media have resulted in increasingly diverse strategies for information retrieval by readers and users. The duty to cope with this phenomenon and to master the situation forms one of the biggest challenges facing libraries. In order to strengthen the awareness of the potential of tools for management and strategic planning, a two-day meeting was held under the auspices of IFLA's Management & Marketing Section in Bergen, Norway in August 2005. Managers of different types of libraries, researchers and educators from five continents shared their experiences with research methods, data collection, evaluation, performance measurement, best practice strategies and policies. This book contains their presentations in the form of full length articles.