Measuring Performance

Author : Anonim
Publisher : Harvard Business Press
Page : 130 pages
File Size : 43,8 Mb
Release : 2009-10-01
Category : Business & Economics
ISBN : 9781422155530

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Measuring Performance by Anonim Pdf

Organizations want--and need--to track the changes in their overall performance. And the divisions, units, teams, and individuals within these organizations engage in similar success measurement. Performance Measurement explains the importance of regularly monitoring your group's performance and introduces formal measurement practices. You'll learn to Apply a disciplined process to performance measurement Set targets and communicate data effectively Use performance management as a coaching and development tool Meet Your Mentor Robert S. Kaplan is Baker Foundation Professor at the Harvard Business School and Chairman of the Practice Leadership Committee of Palladium, Executing Strategy. He has authored or coauthored 14 books, 18 Harvard Business Review articles, and more than 120 other papers. The Pocket Mentor series offers immediate solutions to the challenges managers face on the job every day. Each book in the series is packed with handy tools, self-tests, and real-life examples to help you identify strengths and weaknesses and hone critical skills. Whether you're at your desk, in a meeting, or on the road, these portable guides enable you to tackle the daily demands of your work with greater speed, savvy, and effectiveness.

Author : Robert Austin
Publisher : Addison-Wesley
Page : 286 pages
File Size : 52,9 Mb
Release : 2013-07-15
Category : Computers
ISBN : 9780133488401

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Measuring and Managing Performance in Organizations by Robert Austin Pdf

This is the digital version of the printed book (Copyright © 1996). Based on an award-winning doctoral thesis at Carnegie Mellon University, Measuring and Managing Performance in Organizations presents a captivating analysis of the perils of performance measurement systems. In the book’s foreword, Peopleware authors Tom DeMarco and Timothy Lister rave, “We believe this is a book that needs to be on the desk of just about anyone who manages anything.” Because people often react with unanticipated sophistication when they are being measured, measurement-based management systems can become dysfunctional, interfering with achievement of intended results. Fortunately, as the author shows, measurement dysfunction follows a pattern that can be identified and avoided. The author’s findings are bolstered by interviews with eight recognized experts in the use of measurement to manage computer software development: David N. Card, of Software Productivity Solutions; Tom DeMarco, of the Atlantic Systems Guild; Capers Jones, of Software Productivity Research; John Musa, of AT&T Bell Laboratories; Daniel J. Paulish, of Siemens Corporate Research; Lawrence H. Putnam, of Quantitative Software Management; E. O. Tilford, Sr., of Fissure; plus the anonymous Expert X. A practical model for analyzing measurement projects solidifies the text–don’t start without it!

Author : M. Zairi
Publisher : Springer Science & Business Media
Page : 322 pages
File Size : 55,9 Mb
Release : 2012-12-06
Category : Business & Economics
ISBN : 9789401113021

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Measuring Performance for Business Results by M. Zairi Pdf

Financial measures have traditionally been the cornerstone of the perform ance measurement system. In recent years, there has been a shift from treating financial figures as the foundation for performance measurement to treating them as one among a broader set of potential financial measures. Changes in cost structures and the manufacturing and competi tive environment have been responsible for the change of emphasis. In today's worldwide competitive environment companies are compet ing in terms of product quality, delivery, reliability, after-sales service and customer satisfaction. None of these variables are measured by traditional financial measures, despite the fact that they represent the major goals of world-class manufacturing companies. By focusing mainly on financial variables there is a danger that the performance reporting system will motivate managers to focus exclusively on cost reduction and short-term profitability and ignore many of the critical factors that determine long-term business success. The key to success, in today's global economy, is total customer satisfaction. To achieve this, companies must develop performance measures that drive employees to control processes that satisfy customer expectations. In particular, performance measures should provide process-level information that motivates employees to achieve the responsiveness and flexibility that companies require to compete on a global basis. Responsiveness is achieved by building relationships that lead to satisfied customers, suppliers and employees. Flexibility is achieved by reducing output variation in proceSfes; for example, the reduction of lead times and delays are both necessary for sustained competitive excellence and long-term profitability.

Author : Michael J. O'Neill
Publisher : CRC Press
Page : 372 pages
File Size : 52,7 Mb
Release : 2016-04-19
Category : Science
ISBN : 9781420006131

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Measuring Workplace Performance by Michael J. O'Neill Pdf

Most Fortune 1000 companies still struggle with workspace planning and design issues. They invest millions of dollars each year with the expectation that new buildings and major renovations will help transform their culture, support innovation, strengthen desired behaviors and increase organizational effectiveness. And let's not forget reducing cos

Author : Theodore H. Poister
Publisher : John Wiley & Sons
Page : 315 pages
File Size : 44,6 Mb
Release : 2008-03-11
Category : Business & Economics
ISBN : 9780470365175

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Measuring Performance in Public and Nonprofit Organizations by Theodore H. Poister Pdf

In recent years, a commitment to increased accountability and improved performance has become essential in both governmental agencies and nonprofit organizations. To help managers and executives in their ongoing quest for greater accountability and improved performance Theodore H. Poister, offers a comprehensive resource for designing and implementing effective performance measurement systems at the agency level. The ideas, tools, and processes in this vital resource will help organizations develop measurement systems to support such results-oriented management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and employee incentive systems. Using this book as a guide, public and nonprofit organizations can accurately measure outputs, efficiency, productivity, effectiveness, service quality, and customer satisfaction, and use the resulting data to strengthen decision-making and improve agency and program performance. Read a Charity Channel review: http://charitychannel.com/publish/templates/?a=36&z=25

Author : Robert B. Carton,Charles W. Hofer
Publisher : Edward Elgar Publishing
Page : 276 pages
File Size : 50,9 Mb
Release : 2006-01-01
Category : Business & Economics
ISBN : 9781847202840

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Measuring Organizational Performance by Robert B. Carton,Charles W. Hofer Pdf

This exciting and innovative book will find its audience in researchers and scholars at many levels of academe in the fields of entrepreneurship and strategic management, organizational theory and accounting, and finance.

Author : Bob Frost
Publisher : Unknown
Page : 96 pages
File Size : 45,6 Mb
Release : 2000
Category : Organizational effectiveness
ISBN : 0970247117

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Measuring Performance by Bob Frost Pdf

Author : United States. Congress. House. Committee on Armed Services. Panel on Defense Acquisition Reform
Publisher : Unknown
Page : 92 pages
File Size : 52,8 Mb
Release : 2010
Category : History
ISBN : MINN:31951D03110957P

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Measuring Performance by United States. Congress. House. Committee on Armed Services. Panel on Defense Acquisition Reform Pdf

Author : Lawrence L. Martin,Peter M. Kettner
Publisher : SAGE
Page : 161 pages
File Size : 55,8 Mb
Release : 2010
Category : Political Science
ISBN : 9781412970617

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Measuring the Performance of Human Service Programs by Lawrence L. Martin,Peter M. Kettner Pdf

Government and nongovernmental human service organizations are under increasing pressure to demonstrate that their programs work. As stakeholders demand more accountability, human service organizations are increasingly utilizing performance accountability and performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs, Second Edition examines the reasons why performance measurement has become the major method of performance accountability today. In this second edition of their classic work, Martin & Kettner explain in detail how to develop and utilize output, quality, and outcome performance measures in human service programs. Special attention is given to the four types of outcome performance measures: numeric counts, standardized measures, level of functioning (LOF) scales and client satisfaction.

Author : Theodore H. Poister,Maria P. Aristigueta,Jeremy L. Hall
Publisher : John Wiley & Sons
Page : 568 pages
File Size : 48,5 Mb
Release : 2014-08-28
Category : Education
ISBN : 9781118958551

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Managing and Measuring Performance in Public and Nonprofit Organizations by Theodore H. Poister,Maria P. Aristigueta,Jeremy L. Hall Pdf

New edition of a classic guide to ensuring effective organizational performance Thoroughly revised and updated, the second edition of Managing and Measuring Performance in Public and Nonprofit Organizations is a comprehensive resource for designing and implementing effective performance management and measurement systems in public and nonprofit organizations. The ideas, tools, and processes in this vital resource are designed to help organizations develop measurement systems to support such effective management approaches as strategic management, results-based budgeting, performance management, process improvement, performance contracting, and much more. The book will help readers identify outcomes and other performance criteria to be measured, tie measures to goals and objectives, define and evaluate the worth of desired performance measures, and analyze, process, report, and utilize data effectively. Includes significant updates that offer a more integrated approach to performance management and measurement Offers a detailed framework and instructions for developing and implementing performance management systems Shows how to apply the most effective performance management principles Reveals how to overcome the barriers to effective performance management Managing and Measuring Performance in Public and Nonprofit Organizations identifies common methodological and managerial problems that often confront managers in developing performance measurement systems, and presents a number of targeted strategies for the successful implementation of such systems in public and nonprofit organizations. This must-have resource will help leaders reach their organizational goals and objectives.

Author : Elizabeth Houldsworth,Dilum Jirasinghe
Publisher : Kogan Page Publishers
Page : 260 pages
File Size : 44,8 Mb
Release : 2006
Category : Business & Economics
ISBN : 0749444770

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Managing and Measuring Employee Performance by Elizabeth Houldsworth,Dilum Jirasinghe Pdf

As performance management becomes better integrated into businesses, attitudes and approaches to it are evolving. Through case studies and detailed practice examples from leading international organizations, this text addresses the increasing demand for managers in all sectors to manage and measure staff performance.

Author : Anonim
Publisher : DIANE Publishing
Page : 48 pages
File Size : 42,7 Mb
Release : 1997
Category : Administrative agencies
ISBN : 9781428978508

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Managing for results analytic challenges in measuring performance : report to congressional committees by Anonim Pdf

Author : Peter Bogetoft
Publisher : Springer Science & Business Media
Page : 270 pages
File Size : 46,8 Mb
Release : 2013-01-04
Category : Business & Economics
ISBN : 9781461460435

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Performance Benchmarking by Peter Bogetoft Pdf

"In this book, Peter Bogetoft - THE expert on the theory and practice of benchmarking - provides an in–depth yet very accessible and readable explanation of the best way to do benchmarking, starting from the ground up." Rick Antle William S. Beinecke Professor of Accounting, Yale School of Management CFO, Compensation Valuation, Inc. "I highly recommend this well-written and comprehensive book on measuring and managing performance. Dr. Bogetoft summarizes the fundamental mathematical concepts in an elegant, intuitive, and understandable way." Jon A. Chilingerian Professor, Brandeis University and INSEAD "Bogetoft gives in his book Performance Benchmarking an excellent introduction to the methodological basis of benchmarking." Christian Parbøl Director, DONG Energy "This book is the primer on benchmarking for performance management." Albert Birck Business Performance Manager, Maersk Oil "This excellent book provides a non technical introduction for performance management." Misja Mikkers, Director, Dutch Health Care Authority "With this very well written and comprehensive introduction to the many facets of benchmarking in hand, organizations have no excuse for not applying the best and cost effective benchmarking methods in their performance assessments." Stig P. Christensen Senior R&D Director, COWI

Author : Wayne W. Eckerson
Publisher : John Wiley & Sons
Page : 321 pages
File Size : 44,5 Mb
Release : 2005-10-27
Category : Business & Economics
ISBN : 9780471757658

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Performance Dashboards by Wayne W. Eckerson Pdf

Tips, techniques, and trends on how to use dashboard technology to optimize business performance Business performance management is a hot new management discipline that delivers tremendous value when supported by information technology. Through case studies and industry research, this book shows how leading companies are using performance dashboards to execute strategy, optimize business processes, and improve performance. Wayne W. Eckerson (Hingham, MA) is the Director of Research for The Data Warehousing Institute (TDWI), the leading association of business intelligence and data warehousing professionals worldwide that provide high-quality, in-depth education, training, and research. He is a columnist for SearchCIO.com, DM Review, Application Development Trends, the Business Intelligence Journal, and TDWI Case Studies & Solution.

Author : Ron C. McKinnon
Publisher : CRC Press
Page : 247 pages
File Size : 42,9 Mb
Release : 2023-11-10
Category : Technology & Engineering
ISBN : 9781000998665

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Measuring Safety Management Performance by Ron C. McKinnon Pdf

Measuring Safety Management Performance lists and explains the difference between lagging and leading measures of safety management performance. It informs the reader how to use both proactive and reactive safety performance indicators and explains that consequence measurement is not an accurate reflection of the organization’s safety effort. It suggests managements’ Safety Performance Indicators (SPI) should be changed to proactive, positive measures of action and activities which can be controlled and accurately measured. A roadmap of a holistic system for measurement is offered that covers health and safety performance. It shows how management is traditionally informed about where they have been by information provided relating to injury data, rather than proactive, measurable, and controllable data on accident prevention efforts provided by the health and safety management system (SMS), which indicate where they are going. This highly practical book features examples of safety performance indicators, provides positive guidelines for accurate safety performance measurement, and is based on actual workplace experiences. It explains the strengths and weaknesses of proactive and reactive measurement metrics and gives examples of leading and lagging safety performance indicators. This book will be an ideal read for professionals and graduate students in the fields of occupational health and safety, ergonomics, and human factors engineering. It will have resonance with managers and professionals engaged in health and safety provisions at their place of work.