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Author : Vellore K. Sunder
Publisher : Xlibris Corporation
Page : 179 pages
File Size : 48,6 Mb
Release : 2011-03-21
Category : Business & Economics
ISBN : 9781456864583
Author : Dan Blacharski
Publisher : Atlantic Publishing Company
Page : 290 pages
File Size : 41,8 Mb
Release : 2006
Category : Business & Economics
ISBN : 9780910627528
This book details how to care for customers and how to make superior service happen and keep customers coming back to your store or web site. You will learn practical and innovative tips and tricks that are easy to implement and can be applied immediately. This book is a ready-made, in-house training workshop and step-by-step manual for creating superior customer service. Learn from successful companies what works and what doesn't to help keep customers racing back to your business.
Author : John K. Halvey,Barbara Murphy Melby
Publisher : John Wiley & Sons
Page : 602 pages
File Size : 54,8 Mb
Release : 2007-03-22
Category : Business & Economics
ISBN : 9780470126936
Many corporations are currently restructuring their business processes in order to become more competitive and cost effective. Once the decision has been made to outsource, a corporation must structure the deal. This book will show them how to request proposals and negotiate and close the agreement--creating the outsourcing strategy.
Author : Kehal, Harbhajan,Singh, Varinder
Publisher : IGI Global
Page : 482 pages
File Size : 51,7 Mb
Release : 2006-03-31
Category : Business & Economics
ISBN : 9781591408772
"This book discusses the economic impacts of outsourcing and off shoring to the developing countries and developed countries and the short term and long term implications"--Provided by publisher.
Author : Tan, Felix B.
Publisher : IGI Global
Page : 4194 pages
File Size : 54,5 Mb
Release : 2007-10-31
Category : Computers
ISBN : 9781599049403
"This collection compiles research in all areas of the global information domain. It examines culture in information systems, IT in developing countries, global e-business, and the worldwide information society, providing critical knowledge to fuel the future work of researchers, academicians and practitioners in fields such as information science, political science, international relations, sociology, and many more"--Provided by publisher.
Author : C. Warren Axelrod
Publisher : Artech House
Page : 292 pages
File Size : 50,8 Mb
Release : 2004
Category : Computers
ISBN : 1580539556
This comprehensive and timely resource examines security risks related to IT outsourcing, clearly showing you how to recognize, evaluate, minimize, and manage these risks. Unique in its scope, this single volume offers you complete coverage of the whole range of IT security services and fully treats the IT security concerns of outsourcing. The book helps you deepen your knowledge of the tangible and intangible costs and benefits associated with outsourcing IT and IS functions.
Author : Steven M. Bragg
Publisher : John Wiley & Sons
Page : 401 pages
File Size : 52,6 Mb
Release : 2006-03-24
Category : Business & Economics
ISBN : 9780471781493
"As companies in growing numbers look to outsource functions not related to their core competencies, Bragg's work provides an excellent road map. Demonstrating a firm grasp of the topic, he intelligently walks the reader through the maze, analyzing all aspects of the process (including whether the function should or should not be outsourced). This is a must-read for both novices and veterans alike." --Mary S. Schaeffer Editorial Director and Publisher Accounts Payable Now & Tomorrow "Steve Bragg's Outsourcing gives business decision-makers the insights needed to make the case for or against outsourcing. The first half provides a thorough discussion of all aspects, including evaluating risks and rewards, selecting, contracting, and terminating. The second half provides in-depth analysis of ten different types of outsourcing services, including janitorial, customer service, and accounting. This book provides practical advice that will benefit everyone regardless of the extent of their prior experience." --Dr. Will Yancey, PHD, CPA Independent Consultant "Once again, Steve Bragg has compiled a comprehensive, well-written book that will yield an excellent return on time invested by readers. This is a must-have guide in outsourcing for any manager, whether newly exposed or an expert. I came away with some great ideas from the book!" --James A. Bologa Executive Vice President and CFO Daticon Inc. "Use of carefully considered outsourcing can be a critical component of any corporate strategy. In Outsourcing, Steve Bragg has given an excellent overview of why and when outsourcing should be considered, some precautionary thoughts, and specifics of how to successfully implement and manage any outsourced functions. He has created an excellent guide to the use of outsourcing as a means to enhance corporate success in today's challenging business climate." --Richard V. Souders President and CEO Premier Data Services
Author : Bandyopadhyay, Subir
Publisher : IGI Global
Page : 378 pages
File Size : 47,6 Mb
Release : 2008-11-30
Category : Games & Activities
ISBN : 9781599048154
Provides research on the emergent issue of the Internet as a central organizing platform for integrating marketing communications.
Author : Becker, Annie
Publisher : IGI Global
Page : 2522 pages
File Size : 51,6 Mb
Release : 2007-12-31
Category : Business & Economics
ISBN : 9781599049441
Compiles top research from the world's leading experts on many topics related to electronic commerce. Covers topics including mobile commerce, virtual enterprises, business-to-business applications, Web services, and enterprise methodologies.
Author : Joel D. Wisner
Publisher : SAGE Publications
Page : 617 pages
File Size : 53,7 Mb
Release : 2016-06-20
Category : Business & Economics
ISBN : 9781483383057
Finally, an operations management book to get excited about. Operations Management: A Supply Chain Process Approach exposes students to the exciting and ever-changing world of operations management through dynamic writing, application, and cutting-edge examples that will keep students interested and instructors inspired! Author Dr. Joel Wisner understands that today’s students will be entering a highly competitive global marketplace where two things are crucial: a solid knowledge of operations management and an understanding of the importance for organizations to integrate their operations and supply chain processes. With this in mind, Wisner not only provides a clear and comprehensive introduction to operations management, but also gives attention to the important processes involved in linking firms’ operations in a supply chain environment.
Author : Rudy Hirschheim,Armin Heinzl,Jens Dibbern
Publisher : Springer
Page : 511 pages
File Size : 49,6 Mb
Release : 2014-08-12
Category : Business & Economics
ISBN : 9783662438206
This book attempts to synthesize research that contributes to a better understanding of how to reach sustainable business value through information systems (IS) outsourcing. Important topics in this realm are how IS outsourcing can contribute to innovation, how it can be dynamically governed, how to cope with its increasing complexity through multi-vendor arrangements, how service quality standards can be met, how corporate social responsibility can be upheld and how to cope with increasing demands of internationalization and new sourcing models, such as crowdsourcing and platform-based cooperation. These issues are viewed from either the client or vendor perspective, or both. The book should be of interest to all academics and students in the fields of Information Systems, Management and Organization as well as corporate executives and professionals who seek a more profound analysis and understanding of the underlying factors and mechanisms of outsourcing.
Author : Eric Friginal
Publisher : John Benjamins Publishing
Page : 344 pages
File Size : 53,5 Mb
Release : 2009
Category : Language Arts & Disciplines
ISBN : 9789027223081
The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups of participants in outsourced call center transactions, e.g., gender of speakers, agents' experience and performance, and types of transactional tasks. The research design relies on a number of analytical approaches, including corpus linguistics and discourse analysis, and combines quantitative and qualitative examination of linguistic data in the investigation of the frequency distribution and functional characteristics of a range of lexico/syntactic features of outsourced call center discourse.
Author : Anonim
Publisher : Emerald Group Publishing
Page : 77 pages
File Size : 45,5 Mb
Release : 2005
Category : Business logistics
ISBN : 9781845448134
SCM is a rapidly emerging paradigm that is transforming the organisation of business operations as firms seek ever new and innovative ways of finding the elusive mantra of competitive advantage. Little work to date has been undertaken on the creative sector. This e-book hopes to address this, by offering some interesting and informative exploratory work in different areas of the sector. One aim was to offer some insights and lessons that could be drawn on by the wider business community.
Author : Kapoor, Avinash
Publisher : IGI Global
Page : 294 pages
File Size : 44,5 Mb
Release : 2011-09-30
Category : Business & Economics
ISBN : 9781613501726
Successful brand building helps sustain relationships with consumers, creating long-term sustainable competitive advantage and protecting businesses from market turbulence and uncertainties. Manufacturing processes can often be duplicated in ways that strongly held attitudes established in consumers’ minds cannot. Branding and Sustainable Competitive Advantage: Building Virtual Presence explores the processes involved in managing brands for long-term sustainable competitive advantage. Managers, professionals, and researchers will better understand the importance of consumers’ perceptions in brand management, gain insight into the interface of positioning and branding, learn about the management of brands over time and in digital and virtual worlds, be able to name new products and brand extensions, and discover how marketers develop and apply strategies to position their brands.
Author : Farok J. Contractor,Vikas Kumar,Sumit K. Kundu,Torben Pedersen
Publisher : Cambridge University Press
Page : 493 pages
File Size : 49,9 Mb
Release : 2010-11-11
Category : Business & Economics
ISBN : 9781139492232
Companies are increasingly asking which of their value chain activities are best performed within their own company and which may be outsourced. In addition, they are also considering which pieces of their value chain may be better performed abroad. These interrelated decisions concerning outsourcing and offshoring have not only changed entire industries, they have also transformed the lives of people across the world. Hundreds of millions of jobs in emerging nations have been the direct result of outsourcing and offshoring decisions. At the same time, many people in the developed world have lost their jobs because a company has been able to find a cheaper alternative. Featuring contributions from scholars in eleven different countries, this book was the first to examine the theory and practice of outsourcing and offshoring simultaneously. It includes studies of a variety of different industries, including pharmaceuticals, automobiles, medical records, appliances, human resource management and telecommunications.
