Outsourcing And Offshoring Business Services

Author : Leslie P. Willcocks,Mary C. Lacity,Chris Sauer
Publisher : Springer
Page : 651 pages
File Size : 53,7 Mb
Release : 2017-07-25
Category : Computers
ISBN : 9783319526515

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Outsourcing and Offshoring Business Services by Leslie P. Willcocks,Mary C. Lacity,Chris Sauer Pdf

Bringing together theoretical and empirical studies from the Journal of Information Technology, this book provides a definitive guide to research discovered on the growing global sourcing phenomenon. Paying particular attention to Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO), theoretical chapters explore insightful ways of thinking about the different facets of outsourcing, and provide useful information to practitioners and researchers. Empirical chapters report the findings of 405 major research studies into the risks and successes of relationships between customer and vendor, the development of trust in these relationships, the factors affecting locations for offshoring, and specialized offshoring organizations such as captive centres. In this comprehensive study, the editors present an expert review of the historical development of this field, and offer analysis of emerging findings and practices for the future.

Author : Gupta, Amar
Publisher : IGI Global
Page : 440 pages
File Size : 44,9 Mb
Release : 2008-03-31
Category : Business & Economics
ISBN : 9781599049731

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Outsourcing and Offshoring of Professional Services: Business Optimization in a Global Economy by Gupta, Amar Pdf

"This book discusses the considerations and implications surrounding the outsourcing and offshoring of professional services, such as software development computer-aided design, and healthcare, from multiple global perspectives. This book, offers industry professionals, policymakers, students, and educators with a balance between a broad overview and detailed analysis of offshore outsourcing, would make an invaluable addition to any reference library"--Provided by publisher.

Author : Kehal, Harbhajan,Singh, Varinder
Publisher : IGI Global
Page : 482 pages
File Size : 44,9 Mb
Release : 2006-03-31
Category : Business & Economics
ISBN : 9781591408772

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Outsourcing and Offshoring in the 21st Century: A Socio-Economic Perspective by Kehal, Harbhajan,Singh, Varinder Pdf

"This book discusses the economic impacts of outsourcing and off shoring to the developing countries and developed countries and the short term and long term implications"--Provided by publisher.

Author : Paul Davies
Publisher : Nicholas Brealey International
Page : 256 pages
File Size : 44,6 Mb
Release : 2008-01-28
Category : Business & Economics
ISBN : UOM:39015073622881

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What's This India Business? by Paul Davies Pdf

Proven strategies and behind the scenes advice for any company considering business in India.

Author : Ilan Oshri,Julia Kotlarsky,Leslie P. Willcocks
Publisher : Springer Nature
Page : 315 pages
File Size : 43,9 Mb
Release : 2022-11-10
Category : Business & Economics
ISBN : 9783031120343

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The Handbook of Global Outsourcing and Offshoring by Ilan Oshri,Julia Kotlarsky,Leslie P. Willcocks Pdf

Global sourcing is a complex area, and one that managers must get to grips with as business investment in outsourcing continues to climb. This book provides invaluable guidance for the reader, walking them through the fundamentals of global sourcing to very recent trends, including intelligent automation, cloud services and crowdsourcing. Replete with key examples and cases, it allows students and managers alike to relate academic theory to practice, acting as a roadmap to a rapidly evolving field. For the last decade, the authors have studied the full spectrum of activities involved in global sourcing from both client, supplier and advisory viewpoints. Their research has shown that while more firms engage in global sourcing activities, many of them are still struggling to extract value from sourcing relationships. While past research has produced numerous practical frameworks regarding the management of global sourcing of services, little of this insight has been put into practice. This book addresses such shortcomings by exploring the impact of theory on practice. It is important reading for any academic, student or practitioner concerned with global sourcing either from the client or supplier perspective.

Author : Atul Vashistha,Avinash Vashistha
Publisher : McGraw Hill Professional
Page : 272 pages
File Size : 45,7 Mb
Release : 2006-03-03
Category : Business & Economics
ISBN : UCSD:31822035431683

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The Offshore Nation by Atul Vashistha,Avinash Vashistha Pdf

Widely practiced by many Fortune 500 companies, global outsourcing has become one of the key strategic imperatives for successful enterprises. Often referred to as offshore outsourcing, services globalization is the next step in the evolution of global trade and capitalism. Top organizations are performing, buying, selling, and transforming services at an incredibly quick pace. Written by outsourcing and global services experts Atul and Avinash Vashistha, The Offshore Nation presents a comprehensive, balanced view of the rapid growth of outsourcing and its expanding role in corporate strategy, providing a roadmap for business leaders and upper-level managers to plan their own strategies. Drawing upon their vast experience as consultants to Fortune 1000, multinational corporations, the authors help you determine what role offshore services should play in your company, how to integrate the strategy into your overall corporate identity, and successfully manage the initiative on an enterprise-wide level. This practical, strategy-packed guide outlines the "big picture" of outsourcing, breaking down its different components and examining its impact on world and local economies and employment shifts. Covering outsourcing in many different countries and a variety of services--from IT, telecom, and customer service to accounting--the authors reveal best practices and step-by-step, proven methods for: Building a sound globalization strategy Identifying the processes that are mature enough to send offshore Choosing the right business model for globalizing IT, back office, and other services Attracting and retaining customers Effectively managing your suppliers Chock-full of valuable insights and tactical advice, The Offshore Nation is the authoritative primer for global outsourcing, helping companies to minimize the risks and maximize their return on investment.

Author : Mary Cecelia Lacity,Leslie Willcocks
Publisher : Palgrave MacMillan
Page : 524 pages
File Size : 54,7 Mb
Release : 2009-06-25
Category : Business & Economics
ISBN : IND:30000126775356

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The Practice of Outsourcing by Mary Cecelia Lacity,Leslie Willcocks Pdf

"This book details nearly 20 years of research into the outsourcing phenomenon, and is companion to the earlier Palgrave volume Information Systems and Outsourcing: Studies in Theory and Practice. Using an unparalleled database of over 650 longitudinal case studies the authors document and analyses outsourcing's rise prominence in the 1990s, pinpointing trends, practices and lessons. It finds that many of the so-called 'strategic alliances' of this period tended to be straightforward 'fee-for-service contracts in practice. The book develops critieria for making sourcing decisions, and provides details of the practices that work, and those that do not. The authors then detail developments in the IT, business process and offshore outsourcing service markets from 2000 on. They show that, against a background of growth in global revenues, outsourcing provided real promise on costs and service, new models, but also new challenges to client organizations and suppliers alike. Based on their research work, the authors point to thirteen future global sourcing trends from 2009-14. The book documents how organizations have been learning, experientially, and often painfully, how to manage back office outsourcing. But the increased size, importance, complexity of the phenomena, and the risks they engender, suggest that in the next phase, already started in some organizations discussed in the book, research will be into how organizations seek to provide leadership in outsourcing. For the authors, this shift will be a necessary one if governance, control, flexibility and superior business performance are to be outsourcing's consequences."--Publisher's website.

Author : I. Oshri,J. Kotlarsky,L. Willcocks
Publisher : Springer
Page : 266 pages
File Size : 51,9 Mb
Release : 2009-10-09
Category : Business & Economics
ISBN : 9780230251076

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The Handbook of Global Outsourcing and Offshoring by I. Oshri,J. Kotlarsky,L. Willcocks Pdf

This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other.

Author : Ronan McIvor
Publisher : Cambridge University Press
Page : 299 pages
File Size : 49,6 Mb
Release : 2010-07-22
Category : Business & Economics
ISBN : 9781107717459

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Global Services Outsourcing by Ronan McIvor Pdf

Services outsourcing is an increasingly attractive option for firms seeking to reduce costs and achieve service improvements. Many organisations now choose to transfer responsibility for entire functions such as human resources, finance and information technology services to both local and global vendors. Yet outsourcing such functions is a complex process, one that is driven by factors that transcend cost considerations alone. Issues such as service design, unbundling processes, managing work across different cultures and time zones, and business process redesign have all become important elements of managing services outsourcing arrangements. This book uses tools and techniques from a variety of disciplines to show how to successfully plan, implement and manage services outsourcing arrangements. Based on in-depth analysis of large-scale outsourcing arrangements across a wide range of sectors, this is an excellent resource for both academics and practitioners who wish to understand more about this complex phenomenon.

Author : Ilan Oshri,Julia Kotlarsky,Leslie P. Willcocks
Publisher : Springer
Page : 351 pages
File Size : 42,6 Mb
Release : 2015-01-23
Category : Business & Economics
ISBN : 9781137437440

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The Handbook of Global Outsourcing and Offshoring 3rd edition by Ilan Oshri,Julia Kotlarsky,Leslie P. Willcocks Pdf

Now in its third edition, this is the only outsourcing and offshoring book to offer a broad but coherent guide to the strategy, operations and management of ITO and BPO outsourcing and offshoring, from how to source new relationships to managing business processes in a national and global context.

Author : Mário Franco
Publisher : BoD – Books on Demand
Page : 130 pages
File Size : 43,5 Mb
Release : 2021-07-07
Category : Business & Economics
ISBN : 9781839684692

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Outsourcing and Offshoring by Mário Franco Pdf

Outsourcing and offshoring are typically viewed as phenomena allowing competitive advantages for organizations, but some studies have not included the risks, benefits, and challenges of these types of strategies. As such, this book fills this gap by combining several studies from different perspectives. The chapters follow several approaches and applications that researchers explore in different contexts. This book adds to the body of knowledge in outsourcing and offshoring areas and shows how these strategies can stimulate organizations’ development in various countries and regions worldwide.

Author : Artur Klimek
Publisher : Walter de Gruyter GmbH & Co KG
Page : 191 pages
File Size : 48,5 Mb
Release : 2020-08-24
Category : Business & Economics
ISBN : 9783110690699

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Offshoring of white-collar services by Artur Klimek Pdf

This is one of the few books on the market dealing with offshoring of professional services, a dynamic phenomenon of high relevance in the global economy. The market for offshore services is worth more than 1 trillion dollars annually and employs millions of people. Global offshoring of services has been recently undergoing a profound transformation due to automation and robotisation of tasks. It can be associated with the increased codifi cation of knowledge, commoditisation of services and advancement in technology. The global perspective has been supplemented by a detailed analysis of offshoring in Central and Eastern Europe. It witnesses a dynamic growth of foreign direct investment (FDI) in professional services, resulting in capital and knowledge transfers. This books is a result of a holistic approach and an interdisciplinary research. It is enriched with conclusions from meetings with representatives of: authorities responsible for attracting FDI; associations of offshoring fi rms; and enterprises operating in professional services. It was also a result of numerous discussions with scholars during academic conferences and research seminars.

Author : Albert Plugge
Publisher : Springer Nature
Page : 296 pages
File Size : 55,7 Mb
Release : 2024-06-17
Category : Electronic
ISBN : 9783031515286

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Digitalisation of Global Business Services by Albert Plugge Pdf

Author : P. Brudenall
Publisher : Springer
Page : 280 pages
File Size : 45,9 Mb
Release : 2005-05-23
Category : Business & Economics
ISBN : 9780230518568

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Technology and Offshore Outsourcing Strategies by P. Brudenall Pdf

Outsourcing has become one of the most important trends used in managing the enterprise during the last ten years and is now transforming the corporation. At the same time, it is one of the most talked about and hotly debated topics of our times. This book analyses these trends with leading outsourcing practitioners providing a strategic look at how the modern corporation can succeed through outsourcing, the pitfalls and hidden costs of offshoring, what to include in an outsourcing contract, and what outsourcing will look like in the future.

Author : Douglas Brown,Scott Wilson
Publisher : Wiley + ORM
Page : 317 pages
File Size : 53,5 Mb
Release : 2012-06-12
Category : Business & Economics
ISBN : 9780470421529

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The Black Book of Outsourcing by Douglas Brown,Scott Wilson Pdf

Revised for 2009 and beyond, The Black Book of Outsourcing is a comprehensive guide and directory for the evolving field of outsourcing, including expert advice on how to operate an outsourcing program. Valuable governance checklists, offshoring insights, best practices and one-of-kind resources are featured in this bible of the outsourcing industry. First published in 2005, this topical, bestselling manual explores the evolution of both outsourcing buyers and suppliers. Outsourcing and research gurus Douglas Brown and Scott Wilson chart a course of advice for business leaders charged with managing sourcing initiatives, present a wealth of opportunities for job seekers, and offer insights for entrepreneurial thinkers and investors worldwide