Pc Help Desk In A Book

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PC Help Desk in a Book

Mark Edward Soper
PC Help Desk in a Book Book PDF

Author : Mark Edward Soper
Publisher : Que Publishing
Page : 0 pages
File Size : 42,8 Mb
Release : 2002
Category : IBM Personal Computer
ISBN : 0789727560

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PC Help Desk in a Book by Mark Edward Soper Pdf

More than ever, pc users are looking to revitalise their exisitng computers, performing cost-effective upgrades, and squeezing out a little more performance from a slow Internet connection instead of purchasing new computers. Using a unique, medical dictionary approach, this book walks users through the symptoms to diagnose and treat the problem. Problem-solving flow charts use symptoms to diagnose and repair problems, just like medical guides that help self-diagnose health problems. Broad coverage of common PC maladies found in the hardware, operating system, cabling, and BIOS. The reader need not be an expert to find and correct PC ailments. Graphical, two-colour interior makes heavy use of charts, photos, and illustrations to help treat a good PC that has developed problems. Mark Edward Soper has taught computer troubleshooting and other technical subjects to thousands of students from Maine to Hawaii since 1992. He is a longtime contributor to Upgrading and Repairing PCs, working on the 11 th , 12 th and 13 th Editions. He has contributed chapters to Upgrading and Repairing Networks Second Edition, Special Edition Using Microsoft Windows Millennium Edition, and Special Edition Using Microsoft Windows XP (both Home and Pro editions). Mark co-authored both the first and second editions of Upgrading and Repairing PCs, Technician's Portable Reference, Upgrading and Repairing PCs: Field Guide, and co-wrote Upgrading and Repairing PCs: A+ Study Certification Guide, Second Edition.

How to Manage the IT Help Desk

Noel Bruton
How to Manage the IT Help Desk Book PDF

Author : Noel Bruton
Publisher : Routledge
Page : 374 pages
File Size : 46,5 Mb
Release : 2012-07-26
Category : Business & Economics
ISBN : 9781136016738

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How to Manage the IT Help Desk by Noel Bruton Pdf

Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies. This book gives you techniques for: *Justifying staff and other expenditure * Gaining senior management support * Getting the users on your side * Running a motivated and productive team * Designing and managing services and service levels The second edition of this popular book brings updates to several of the author's ideas, strategies and techniques with new material on: * Customer Relationship Management - definition and the role of the helpdesk * E-Support and the Internet * Contrasting the Call Center and the Helpdesk * first, second and third line support * Operational Level Agreements * Strategies for backlog management * Telephone technologies in user support In addition there is: * A new Template for a Service Level Agreement * An Improved cost justification model for the Internal Helpdesk * A New cost justification model for the External Helpdesk

The PC and Gadget Help Desk

Mark Edward Soper
The PC and Gadget Help Desk Book PDF

Author : Mark Edward Soper
Publisher : Que Publishing
Page : 697 pages
File Size : 44,7 Mb
Release : 2014-10-04
Category : Computers
ISBN : 9780133858211

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The PC and Gadget Help Desk by Mark Edward Soper Pdf

A Do-It-Yourself Guide To Troubleshooting and Repairing Your EASY, comprehensive technology troubleshooter! PCs, smartphones, tablets, networks, cameras, home theater and more—all in one book! We all use technology—and we all have problems with it. Don’t get frustrated... and don’t waste money on costly repair or support calls! Solve the problems yourself, with the one guide that makes it easy: The PC and Gadget Help Desk. Using clear pictures, handy “symptom tables,” and easy-to-use flowcharts, Mark Edward Soper walks you step-by-step through identifying, solving, and preventinghundreds of today’s most aggravating tech problems. Soper covers all your major platforms: iPhones, iPads, Android devices, Windows systems, and more. He even helps you fix the weird problems that happen when you use them together! Regain lost Internet access and fix broken Wi-Fi connections Solve problems with viewing and sharing media or other files Track down power problems wherever they arise Troubleshoot printing problems and print from smartphones or tablets Fix missing video or audio on your HDTV or home theater system Get syncing working right on your Apple or Android device Improve your PC’s 3D gaming performance Identify and replace flaky memory chips Prevent overheating that can damage your equipment Solve common problems with digital cameras and DV camcorders Troubleshoot iOS or Android antennas, updates, screens, and connectivity Get FaceTime working right on your iPhone or iPad Troubleshoot eReaders and display your eBooks on additional devices Sensibly decide whether to upgrade, repair, or replace Mark Edward Soper has spent 30 years as an instructor and corporate trainer, helping thousands of people work more happily with personal technology. He is the author of PC Help Desk in a Book, and is the co-author of Leo Laporte’s PC Help Desk, as well as more than 25 other books on Windows, digital imaging, networking, the Internet, IT certification, and computer troubleshooting. Soper is a CompTIA A+ Certified computer technician and Microsoft Certified Professional. BONUS ONLINE VIDEOS: Includes access to free, studio-quality how-to videos that make troubleshooting and repair even easier!

How to Manage the IT Help Desk

Noel Bruton
How to Manage the IT Help Desk Book PDF

Author : Noel Bruton
Publisher : Routledge
Page : 372 pages
File Size : 47,8 Mb
Release : 2012-07-26
Category : Business & Economics
ISBN : 9781136016745

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How to Manage the IT Help Desk by Noel Bruton Pdf

Are you overworked, unappreciated and under-resourced? This book understands you, and provides years and years of User Support experience packed into one volume. The 'How To' book that every IT department needs, it will help turn your helpdesk into a company asset. How to be successful at probably the most stressful job in IT This book offers tools for measuring productivity and features ten key steps for successful support, while User Support successes and failures are revealed in true life case studies. This book gives you techniques for: *Justifying staff and other expenditure * Gaining senior management support * Getting the users on your side * Running a motivated and productive team * Designing and managing services and service levels The second edition of this popular book brings updates to several of the author's ideas, strategies and techniques with new material on: * Customer Relationship Management - definition and the role of the helpdesk * E-Support and the Internet * Contrasting the Call Center and the Helpdesk * first, second and third line support * Operational Level Agreements * Strategies for backlog management * Telephone technologies in user support In addition there is: * A new Template for a Service Level Agreement * An Improved cost justification model for the Internal Helpdesk * A New cost justification model for the External Helpdesk

Building & Managing a World Class IT Help Desk

Bob Wooten
Building Managing a World Class IT Help Desk Book PDF

Author : Bob Wooten
Publisher : McGraw-Hill/Osborne Media
Page : 608 pages
File Size : 52,9 Mb
Release : 2001
Category : Business & Economics
ISBN : UOM:39015053382597

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Building & Managing a World Class IT Help Desk by Bob Wooten Pdf

Get full details on how to set up an efficient help desk using this comprehensive resource. Real-world examples and step-by-step instructions for doing everything from choosing a staff to implementing the latest technologies make this book truly a blueprint for help desk success.

Leo Laporte's PC Help Desk

Leo Laporte,Mark Edward Soper
Leo Laporte s PC Help Desk Book PDF

Author : Leo Laporte,Mark Edward Soper
Publisher : Que Publishing
Page : 769 pages
File Size : 48,9 Mb
Release : 2006
Category : Electronic books
ISBN : 9780789733948

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Leo Laporte's PC Help Desk by Leo Laporte,Mark Edward Soper Pdf

Nurse your PC back to health with a little help from Leo Laporte.Leo Laporte's PC Help Desk in a Bookuses a unique, medical dictionary approach, complete with symptoms, diagnosis, and treatment for all of your common and not-so-common PC maladies. Flow-charts will help you correctly diagnose and treat such problems as: Windows installation woes Storage device tragedies Printer problems Pesky audio, video and general multimedia mayhem Keyboard and mouse afflictions Home networking headaches Core PC hardware issues Application failures Viruses, spyware and spam infections Don't waste time digging through paperwork only to find a tech-support line that is going to cost you an arm and a leg to cure your PC's ailments. Make your own house calls instead withLeo Laporte's PC Help Desk in a Book.

A Guide to Computer User Support for Help Desk and Support Specialists

Fred Beisse
A Guide to Computer User Support for Help Desk and Support Specialists Book PDF

Author : Fred Beisse
Publisher : Cengage Learning
Page : 592 pages
File Size : 45,7 Mb
Release : 2009-09-16
Category : Computers
ISBN : 0495806498

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A Guide to Computer User Support for Help Desk and Support Specialists by Fred Beisse Pdf

A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, including troubleshooting and problem solving, successful communication with clients, determining a client's specific needs, and training end users. For those considering entering the field, alternate career paths for user-support workers are described. This text continues many of the successful features of previous editions, including Tips, On The Web pointers, Check Your Understanding self-tests, discussion questions, hands-on activities, and case projects. With balanced coverage of both people skills and technical skills, this book is an excellent resource for those in or preparing for the technical-support field. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.

IT Help Desk

S. James
IT Help Desk Book PDF

Author : S. James
Publisher : Createspace Independent Publishing Platform
Page : 0 pages
File Size : 54,7 Mb
Release : 2016-12-15
Category : Computer industry
ISBN : 1541026039

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IT Help Desk by S. James Pdf

Your Complete Guide To The IT Help DeskYour Blueprint To Service Success, Mastering User Support & Troubleshooting Like A GeniusAre You Ready To Learn All About Working An IT Help Desk? If So You've Come To The Right Place...Here's A Preview Of What This Book Contains...An Explanation Of What The IT Help Desk Actually IsHow To Improve Communication Skills Like A ProHandling Difficult Calls & Situations The Right Way (Must Read!)Best Words & Best Practices For The IT Help DeskThe Six Step Problem Solving Model You NEED To ImplementComputer Troubleshooting From The Very BasicsNo Video? Here's What To Do...Troubleshooting No POST No Boot IssuesHow To Troubleshoot A Freezing Computer CorrectlyThe Downlow On Disk ErrorsKeyboard And Mouse IssuesYour Customer Support ToolsAnd Much, Much More!

Running an Effective Help Desk

Barbara Czegel
Running an Effective Help Desk Book PDF

Author : Barbara Czegel
Publisher : Wiley
Page : 128 pages
File Size : 49,9 Mb
Release : 1998-03-27
Category : Computers
ISBN : 0471248169

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Running an Effective Help Desk by Barbara Czegel Pdf

Helpdesk Management in Ihrer Firma - im Zeitalter der Intranets noch telefonbasiert? Wie Sie auf dem Gebiet der technischen Unterstützung der Angestellten auf die enormen Ressourcen des Web zurückgreifen können, zeigt Ihnen die Autorin dieses jetzt umfassend aktualisierten Klassikers. Mit vielen anwendungsbereiten Word- und HTML-Templates. (04/98)

Getting an IT Help Desk Job For Dummies

Tyler Regas
Getting an IT Help Desk Job For Dummies Book PDF

Author : Tyler Regas
Publisher : John Wiley & Sons
Page : 288 pages
File Size : 49,6 Mb
Release : 2015-04-15
Category : Computers
ISBN : 9781119018971

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Getting an IT Help Desk Job For Dummies by Tyler Regas Pdf

Stand out in one of IT's fastest growing job markets If you're looking for a job in IT, the help desk is the heart and soul of most IT operations, and an excellent starting point for a promising career. With the help of Getting an IT Help Desk Job For Dummies, you'll gain the knowledge and know-how to cut through the confusion of navigating the Information Technology job market. IT can be intimidating to hopeful-yet-inexperienced job candidates, but this guide will help you find and land the job of your dreams. Through easy-to-follow explanations, authoritative information, and a bit of humor, Getting an IT Help Desk Job For Dummies serves as your thorough and approachable guide to maximizing your competitive edge in this booming market. The IT job market has continued to expand as technology matures and deepens its roots in business operations. This is good news for you! However, it makes it that much harder to get a job in IT, as recent grads and other professionals are practically stampeding to get their feet in the door of this rapidly expanding industry. Luckily, Getting an IT Help Desk Job For Dummies gives you an advantage by providing expert instruction on how to score an interview and secure a job offer, the skills needed to obtain and maintain an IT position, and authoritative information on how to establish a career path in the IT field. Explore careers in the IT Help Desk field and establish the path you want to follow Plan for post-education certifications and training to make yourself more marketable Get expert guidance for creating a winning resume and cover letter Prepare for your IT Help Desk interview Loaded with simple, straight-forward advice, Getting an IT Help Desk Job For Dummies is your all-in-one guide to starting your IT career on the right foot!

Effective Help Desk Specialist Skills

Darril Gibson
Effective Help Desk Specialist Skills Book PDF

Author : Darril Gibson
Publisher : Pearson IT Certification
Page : 450 pages
File Size : 40,7 Mb
Release : 2014-10-27
Category : Computers
ISBN : 9780133571851

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Effective Help Desk Specialist Skills by Darril Gibson Pdf

All of today’s help desk support skills, in one easy-to-understand book The perfect beginner’s guide: No help desk or support experience necessary Covers both “soft” personal skills and “hard” technical skills Explains the changing role of help desk professionals in the modern support center Today, everyone depends on technology–and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you’ll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You’ll even learn how to manage a help desk, so it works better and delivers more value. Coverage includes: • How the modern help desk has evolved • Understanding your users’ needs, goals, and attitudes • Walking through the typical help desk call • Communicating well: listening actively and asking better questions • Improving interactions and handling difficult situations • Developing positive attitudes, and “owning” the problem • Managing your time and stress • Supporting computers, networks, smartphones, and tablets • Finding the technical product knowledge you need • Protecting the security of your users, information, and devices • Defining, diagnosing, and solving problems, step by step • Writing it up: from incident reports to documentation • Working in teams to meet the goals of the business • Using ITIL to improve the services you provide • Calculating help desk costs, benefits, value, and performance • Taking control of your support career Powerful features make it easier to learn about help desk careers! • Clear introductions describe the big ideas and show how they fit with what you’ve already learned • Specific chapter objectives tell you exactly what you need to learn • Key Terms lists help you identify important terms and a complete Glossary helps you understand them • Author’s Notes and On The Side features help you go deeper into the topic if you want to • Chapter Review tools and activities help you make sure you’ve learned the material Exclusive Mind Mapping activities! • Organize important ideas visually–in your mind, in your words • Learn more, remember more • Understand how different ideas fit together

Microsoft Windows Vista Help Desk

Andy Walker
Microsoft Windows Vista Help Desk Book PDF

Author : Andy Walker
Publisher : Pearson Education
Page : 926 pages
File Size : 47,7 Mb
Release : 2003-08-26
Category : Computers
ISBN : 9780132714259

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Microsoft Windows Vista Help Desk by Andy Walker Pdf

What do you do when your squeaky new Microsoft operating system doesn’t work? You moan and complain and get personal about Bill Gates's haircut while you wait for Microsoft to figure it out and issue a fix in a hefty service pack in a year or so. Or you could take the smart way out and use this definitive troubleshooting book that will cure your illin' Vista PC in no time flat. This book exposes the flaws and nuances of Vista and teaches you how to work with its quirky personality and fix the problems you have with it so you can get back to your regularly scheduled life. Microsoft Windows Vista Help Desk digs deep inside the operating system to unveil expert-level tools and techniques. It offers a step-by-step, head-patting, hand-holding experience on how to use Vista as if you are a trained professional. This book covers hiccups, coughs, crashes, blue screens, reboots, system failures, malware infections, and other forehead-aching issues that make happy users clench their fists and profane the good name of the sweet and kind geeks in Redmond, Washington. Andy Walker is one of North America's top technology journalists and is the author of Que's Absolute Beginner's Guide to Security, Spam, Spyware & Viruses. Since 1995, he has written about technology for dozens of newspapers, magazines, and websites. His personal technology advice column was syndicated across Canada and today it is published at Cyberwalker.com, where millions read the advice annually. He hosted the internationally syndicated TV show Call for Help with Leo Laporte and now he is the star of his own DVD series at GettingStartedVideo.com. He also co-hosts Lab Rats (labrats.tv), a massively popular video podcast. Andy was born in the UK and now lives in Toronto with two cats and a finely tuned Vista computer. Troubleshoot your Vista PC every inch of the way–including Internet problems, printing problems, network problems, and user interface problems Use the troubleshooting flowcharts to step your way through a problem to find the right solution Designed for home users, cubicle dwellers, and students everywhere Quickly sort through complex problems to determine whether Vista, your hardware, or a random piece of software is the culprit Track down and eradicate viruses, spyware, and other Internet nasties Deal with annoying networking issues that have brought your wireless network to its knees Set up and troubleshoot multiple user accounts so that you, your spouse, your kids, and even the family pooch can share the same PC Category: Microsoft Operating System Covers: Microsoft Windows Vista User Level: Beginning–Intermediate

Managing and Maintaining Your PC

Jean Andrews
Managing and Maintaining Your PC Book PDF

Author : Jean Andrews
Publisher : Delmar
Page : 1287 pages
File Size : 50,9 Mb
Release : 2010-01-01
Category : Computer input-output equipment
ISBN : 1435487044

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Managing and Maintaining Your PC by Jean Andrews Pdf

Written by best-selling PC repair author and educator Jean Andrews, the seventh edition of A+ Guide to Managing and Maintaining Your PC, International Edition maps fully to CompTIA’s 2009 A+ Exam objectives. This full-color guide is the most complete, step-by-step book available for learning the fundamentals of supporting and troubleshooting computer hardware and software. At the same time, it prepares readers to successfully pass the A+ 220-701 and 220-702 exams. The new edition is formatted to support any teaching style and course format, featuring an essentials-to-practical reorganization within each chapter and inclusion of new tabs distinguishing exam content. Further content and live demonstrations with Jean Andrews are available on the accompanying CD, making this new edition a total solution for PC repair.

The IT Support Handbook

Mike Halsey
The IT Support Handbook Book PDF

Author : Mike Halsey
Publisher : Apress
Page : 199 pages
File Size : 50,6 Mb
Release : 2019-10-03
Category : Computers
ISBN : 9781484251331

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The IT Support Handbook by Mike Halsey Pdf

Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively deal with any type of problem, including operating systems, software, and hardware. IT support is often complex, time-consuming, and expensive, but it doesn't have to be with the right processes in place. Whether you're an individual, part of an IT support team, or managing staff supporting PC users in their homes, The IT Support Handbook will help you understand the right way to approach, troubleshoot, and isolate problems so they can be handled efficiently, with least disruption and cost to your business. You'll make yourself popular with your colleagues, and keep your customers and users happy and productive. What You'll LearnManage reporting, and keep a record of issues that occur Provide effective remote support for users away from home or working in another office Use error and system reporting in Windows to obtain high-quality, relevant information Spot patterns in user behavior that may be causing difficult-to-diagnose problems Be familiar with best practices to make you a better support professional Who This Book Is For IT professionals, IT support (on-site and remote), and system administrators who manage support teams. No prior knowledge is required.

The Photoshop CS2 Help Desk Book

Dave Cross
The Photoshop CS2 Help Desk Book Book PDF

Author : Dave Cross
Publisher : Peachpit Press
Page : 603 pages
File Size : 48,8 Mb
Release : 2011-09-30
Category : Electronic
ISBN : 9780132933230

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The Photoshop CS2 Help Desk Book by Dave Cross Pdf

After years of fielding questions at seminars from Photoshop users, Dave Cross realized there was a lot of common ground: there were many questions that were indeed "frequently asked." In addition, most questions seemed start with “How come I can’t...." "How do I...." or "Why won’t the (fill in the blank) tool work?" This book addresses the most common problems and questions in Photoshop by both providing answers to the most frequently asked questions, and outlining strategies that can help you avoid problems in the first place. You’ll see: • Where to start when things don't work: from tool settings to re-installing Photoshop • The most common warning dialogs: why they appears, how to fix them, and how to avoid them • The Photoshop CS2 Checklist: what to check when things go wrong, or before you start working, to help avoid problems • Solutions to typical problems when using the Adobe Creative Suite • How to avoid problems by creating flexible documents (adjustment layers, layer masks, groups, smart object, layer comps, and more) • Frequently asked questions—and their answers—in all key areas of Photoshop CS2: • general operations (palettes, workspaces, menus, etc.) • color (CMYK, color management, spot color, choosing color, etc.) • type • selections • making adjustments • layers • preferences and settings • image capture (resolution, Camera Raw, file size) • sizing (canvas size, image size, copping) • automation (actions, batch, built-in automation commands) • common image problems (exposure, focus, noise, color cast, etc.) • painting (brushes, choosing color) • output (web, PDF, video, printing) • special effects (filters, layer styles) • tools (that don't fit into any other category) • How to customize Photoshop CS2 to work the way you want it to (actions, menus, workspaces, shortcuts, preferences) • How to make your own brushes, swatches, shapes, styles, and patterns