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Managing for Quality and Performance Excellence by James R. Evans,William M. Lindsay Pdf
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Insights to Performance Excellence 2021-2022 by Mark L. Blazey,Paul L. Grizzell Pdf
For decades, this book has served as a guide to organizations that document their continuous improvement efforts using Baldrige Award-type management systems. Readers will learn what each area of the system means for organizations and how the synergy between process-oriented parts—leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; and operations—can lead to excellent performance results. This book provides a valuable, step-by-step approach to help identify and put in place properly focused continuous improvement systems. Seven types of information are provided in this book for each of the Items in Categories 1 through 7 of the 2021–2022 Baldrige Framework and Performance Excellence Criteria: 1. The actual language of each Item, including Notes 2. A plain-English explanation of the requirements and rationale for each Item 3. A table showing the similar requirements of the Criteria 4. A summary of the requirements of each Item in flowchart form 5. The key linkages between each Item and other Items 6. An explanation of some potential adverse consequences 7. Examples of effective practices Features of this edition include: A stakeholder matrix table of contents that identifies relevant material within the book for key stakeholder groups: senior leaders, examiners, performance excellence initiative leaders, application writers, and program administrators Tables for each Criteria Item showing the similar expectations of the Criteria award (and award program administrators) presented only once at the scoring level where the expectation first appears to help examiners determine at what level an expectation belongs Online resources, including scoring calibration guides for education, healthcare, and business/nonprofit/government organizations, a guide to self-assessment of organizations and management systems, and a guide to the alignment of Baldrige, Six Sigma, Lean, and Balanced Scorecard A new crosswalk between Baldrige and ISO standards and a set of global performance excellence best practices Information on other award programs throughout the world such as the European Foundation for Quality Management (EFQM), which has undergone significant changes in the 2020 model, and the China Association for Quality
Business Performance Excellence by Jeffrey T. Luftig,Steven M. Ouellette Pdf
Is your business as profitable as it could be? How can you rise above your competition, and stay there once you have? Most management tools only look at one part of the picture, but Business Performance Excellence (BPE) is the complete model, integrating revolutionary new techniques with tried and tested approaches, covering the strategic, financial, systems, and human factors. The editors are experts in business performance improvement, and this approachable book presents the latest thinking and developments in the BPE model that has been enhanced and refined over the course of 30 years. The comprehensive case studies and worked examples presented can be applied to your business whatever your industry, benefiting your bottom line. Detailed coverage includes: * Strategic planning and hoshin kanri * Customer product rationalization * Restructuring and recalibrating * Customer quality assurance systems * The balanced scorecard * Critical performance measures * Benchmarking * Financial performance turnaround * Lean manufacturing * Creating value through people
Author : Sherry R. Gordon Publisher : J. Ross Publishing Page : 257 pages File Size : 40,8 Mb Release : 2008-04-15 Category : Business & Economics ISBN : 9781932159806
Supplier Evaluation and Performance Excellence by Sherry R. Gordon Pdf
Understanding supplier performance is vital to ensuring a well-functioning supply network. This unique how-to book helps readers develop and implement a supplier evaluation process that can result in reduced costs, lower risk, and improved performance of both the user's company and its suppliers.
Performance Excellence by Michael L. Sachs,Lauren S. Tashman,Selen Razon Pdf
Performance Excellence: Stories of Success from the Real World of Sport and Exercise Psychology provides concise and effective lessons on a variety of psychological skills and broader concepts within the domains of exercise, sport, and performance psychology. These skills and concepts include team cohesion, dynamics, and leadership; goal-setting, motivation, and adherence; exercise identity, athletic identity, transitions, and self-awareness; mental training; mindset; and facing and overcoming challenges such as anxiety, burnout, and rehabilitation. Each chapter includes a short educational piece that centers on the select concept and subsequent examples that highlight how the concept works in real life. At the end of each lesson a few takeaways are provided. Over 60 stories of real-world examples provide poignant and compelling lessons and make the material come alive. These stories show the reader in an accessible and engaging way how to apply the sport and exercise psychology concepts outside the classroom. Ultimately, Performance Excellence serves as a wonderful resource for students, as well as for sport and exercise practitioners.
Dance Psychology for Artistic and Performance Excellence by Taylor, Jim,Estanol, Elena Pdf
Dance Psychology for Artistic and Performance Excellence helps dancers develop psychological strength to maximize their performance. The book covers the key mental aspects of dance performance and offers practical exercises that will make dancers’ minds their most powerful tools.
Criteria for Performance Excellence by Richard D. Farmer Pdf
Contains: 1999 criteria: core values, concepts, and framework, and key characteristics; item listing; leadership, strategic planning, customer and market focus, information and analysis, human resource focus, process management, and business results; glossary of key terms; item descriptions and comments; scoring system and guidelines; preparing the business overview; response guidelines; summary of business eligibility categories and restrictions. "One of the nation's most popular organizational improvement publications." "The single most influential document in the modern history of American business."
"Explains, teaches, and helps you develop the psychological skills required for peak performance and mental toughness, all the while pointing out the underlying strategies that lead to higher levels of performance." -- Back cover.
Insights to Performance Excellence 2021-2022 by Mark L. Blazey,Paul L. Grizzell Pdf
For decades, this book has served as a guide to organizations that document their continuous improvement efforts using Baldrige Award-type management systems. Readers will learn what each area of the system means for organizations and how the synergy between process-oriented parts—leadership; strategy; customers; measurement, analysis, and knowledge management; workforce; and operations—can lead to excellent performance results. This book provides a valuable, step-by-step approach to help identify and put in place properly focused continuous improvement systems. Seven types of information are provided in this book for each of the Items in Categories 1 through 7 of the 2021–2022 Baldrige Framework and Performance Excellence Criteria: 1. The actual language of each Item, including Notes 2. A plain-English explanation of the requirements and rationale for each Item 3. A table showing the similar requirements of the Criteria 4. A summary of the requirements of each Item in flowchart form 5. The key linkages between each Item and other Items 6. An explanation of some potential adverse consequences 7. Examples of effective practices Features of this edition include: • A stakeholder matrix table of contents that identifies relevant material within the book for key stakeholder groups: senior leaders, examiners, performance excellence initiative leaders, application writers, and program administrators • Tables for each Criteria Item showing the similar expectations of the Criteria award (and award program administrators) presented only once at the scoring level where the expectation first appears to help examiners determine at what level an expectation belongs • Online resources, including scoring calibration guides for education, healthcare, and business/nonprofit/government organizations, a guide to self-assessment of organizations and management systems, and a guide to the alignment of Baldrige, Six Sigma, Lean, and Balanced Scorecard • A new crosswalk between Baldrige and ISO standards and a set of global performance excellence best practices • Information on other award programs throughout the world such as the European Foundation for Quality Management (EFQM), which has undergone significant changes in the 2020 model, and the China Association for Quality Mark L. Blazey has retired from more than 26 years as president of Quantum Performance Group, a management consulting and training firm specializing in organization assessment and high-performance systems development. Paul L. Grizzell is president of Core Values Partners, a perfor mance excellence consulting firm that helps organizations focus, align, and accelerate their improvement efforts through the use of the Baldrige Framework for Performance Excellence, the EFQM Model, the China Quality Award, and other integrated management systems.
Managing for performance excellence by Kurt Verweire,Regine Slagmulder,Koen Dewettinck Pdf
Managing for Performance Excellence provides practitioners with an integrative framework that highlights the key ingredients of an effective approach to performance management. It describes the formal process of planning, measuring and monitoring performance that companies need to develop as the first step towards becoming a highperforming organisation. As the numerous examples show, a well-functioning process by itself does not guarantee enduring success. Based on an in-depth analysis of real-life situations, the authors draw attention to potential pitfalls and highlight four concrete performance management challenges that companies need to address: clear strategic focus; engaging climate; collaborative structure; and solid information infrastructure. Performance management is examined from a number of different perspectives, with ample illustrations and practical guidelines against which readers can benchmark their own organisations. These insights are a product of the multidisciplinary pool of expertise present at Vlerick Leuven Gent Management School; a school renowned for its successful mix of academic knowledge and business relevance.
Principles and Practices of Organizational Performance Excellence by Thomas J. Cartin Pdf
Many organizations have realized bona fide reward payoffs using a systematic continuous approach to quality and quality improvement. Divided into two sections, this book begins with an easy overview of quality fundamentals and productivity followed by a more detailed explanation of the key quality improvement tools and techniques. Chapter topics include the evolution of quality, management by commitment and leadership, customer satisfaction, organization planning, partnerships and strategic alliances, need for a systems approach in process improvement, quality costs, current engineering, and much more. Includes many examples and study questions to make it useful as a business reference or text. Principles and Practices of Organizational Performance is the evolution of the author's best-selling book, Principles and Practices of TQM, certain portions of which have been included in this book. Selected as an Outstanding Academic Title by Choice Magazine, 1999.Benefits: Discusses international quality standards(ISO). Provides an overview of the essentials in quality improvement awards - both national and international.liIncludes a glossary of terms that aid in communicating the language of improvement. Contents: Productivity Fundamentals, Management and Organization Change, Customer Satisfaction and Focus, Employee Empowerment, Quality Planning and Deployment, Quality Systems and Improvement, The New Quality Assurance, Supplier Quality Management, Quality Costs-Old and New, Tools for Continuous Improvement, Quality Standards and Awards, Quality Function Deployment, Design of Experiments
Dance Psychology for Artistic and Performance Excellence by Jim Taylor,Elena Estanol Pdf
The dance world is filled with technique books, which certainly serve an important role in helping dancers improve their performance. But the market has been conspicuously void of instruction on a vital aspect of dance performance: the mental aspect. Developing Psychological Strength in All Dancers Jim Taylor, a veteran sport and dance psychologist and author, and Elena Estanol, a dancer, instructor, and sport and dance psychologist, bring their experience and knowledge to Dance Psychology for Artistic and Performance Excellence to help dancers at all levels develop psychological strength to maximize their performance. Dance Psychology for Artistic and Performance Excellence will help dancers in these ways: • Understand how to use the mental aspects of dance to their advantage. • Learn simple techniques to raise their dancing to a new level. • Refine their technique and overcome performance challenges. Individualized Program and Web Resource Tools Dancers will build a strong foundation for performance by employing the dance-specific psychological strategies. The individualized program will help dancers reach their potential in artistry and excellence in school, the dance profession, and dance-related careers. The book comes with a companion web resource containing 40 worksheets that will help dancers grow mentally through reflection and self-examination. Dancers will be able to use these tools to refine their technique and overcome performance challenges. Scientifically Proven Psychological Methods Dance Psychology for Artistic and Performance Excellence incorporates some updated content from Taylor’s original best-selling book Psychology of Dance. Through the authors’ research and experience with dancers over the past two decades, this book offers the latest in scientifically proven psychological methods and practices that dancers have used to achieve optimal performance. As the authors write in their preface: What separates good dancers from the best dancers lies in how mentally prepared they are to perform their best, despite circumstances that dance and life throw at them. Dancers who are the most motivated to train, who have the greatest confidence in themselves, who perform best under pressure, who stay focused on their performance, who keep their emotions under control, and who are able to direct their emotions to elevate their performance and technique to true artistry are the most successful and revered. Key Psychological Concepts Explored To help dancers elevate their performance, the authors explore these concepts in the context of dance performance and provide practical exercises for each concept: • Self-knowledge • Motivation • Confidence • Intensity • Focus • Emotions • Goal setting • Imagery The authors also examine the foundations of dance psychology and delve into special concerns for dancers, including stress and burnout, pain and injury, and disordered eating. Making Your Mind the Most Powerful Tool Once you get to a certain level, your mind is your most powerful tool—or your most harmful weapon. Dance Psychology for Artistic and Performance Excellence will help dancers turn their minds into powerful tools not only to improve their technical and artistic performance but also to enhance their enjoyment, bring greater fulfillment, and enrich their lives personally and professionally. This text is an important contribution to the Human Kinetics dance list because it equips dancers with the psychological tools they need for success.
Health Care Criteria for Performance Excellence by Harry S. Hertz Pdf
Whether you are a CEO, a health care executive, a health care professional, a staff member committed to improving your organization, or a health profession student, the Baldrige Health Care Criteria for Performance Excellence can help you prepare for the changes occurring in today's health care environment. Whether your org. is small or large, involved in ambulance service or health maintenance, the Criteria can help you assess & measure performance on a wide range of key indicators: patient/customer, health care service & outcomes, operational, staff, & financial. You can perform a self-assessment only or also submit an Award app.
Author : James Robert Evans,James W. Dean Publisher : South Western Educational Publishing Page : 428 pages File Size : 54,9 Mb Release : 2003 Category : Business & Economics ISBN : CORNELL:31924079472746
Total Quality by James Robert Evans,James W. Dean Pdf
This book has three objectives for managers and business professionals: to familiarize managers with the basic principles of total quality management; to show how these principles are used in a variety of organizations; and to illustrate the relationship between TQM principles and the theories studied in management practice.
