Principles Of Front Office Operations

Author : Sue Baker,Pam Bradley,Jeremy Huyton
Publisher : Burns & Oates
Page : 340 pages
File Size : 49,9 Mb
Release : 2000
Category : Hotel front desk personnel
ISBN : PSU:000044842611

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Principles of Hotel Front Office Operations by Sue Baker,Pam Bradley,Jeremy Huyton Pdf

A comprehensive textbook covering all aspects of running the front desk of a modern hotel. It emphasizes the technological aspects of running a hotel desk and features illustrations, assessment questions, learning objectives, and a case study that runs through the whole book. This new edition has been revised by Huyton and Baker and there is a lecturer's guide to accompany the text.

Author : Sue Baker,Pam Bradley,Jeremy Huyton,Helen Baroch
Publisher : Unknown
Page : 290 pages
File Size : 51,5 Mb
Release : 1996-01-01
Category : Hotel front desk personnel
ISBN : 1862504571

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Principles of Hotel Front Office Operations by Sue Baker,Pam Bradley,Jeremy Huyton,Helen Baroch Pdf

Australian adaption of an English practical text for students new to the hotel industry undertaking courses based on the tourism training Australia/ACTRAC ('black book') front office/reception training modules BFO1, BFO2, BFO3, BFO6, BFO7, BFO8, BFO9 and BFO10. The activities provided cover the basic principles and concepts of front office operations. They follow a typical guest from check-in to check-out. Includes diagrams, tables, end of chapter summaries, review and discussion questions. There is also a glossary of terms and an index.

Author : Sue Baker
Publisher : Unknown
Page : 325 pages
File Size : 48,8 Mb
Release : 2000
Category : Hotel front desk personnel
ISBN : 8131504050

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Principles Of Hotel Front Office Operations by Sue Baker Pdf

Author : Sue Baker,Pam Bradley,Jeremy Huyton
Publisher : Burns & Oates
Page : 289 pages
File Size : 55,6 Mb
Release : 1994-01-01
Category : Hotel front desk personnel
ISBN : 0304327298

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Principles of Hotel Front Office Operations by Sue Baker,Pam Bradley,Jeremy Huyton Pdf

Author : Sue Baker,Jeremy Huyton
Publisher : Unknown
Page : 16 pages
File Size : 40,5 Mb
Release : 199?
Category : Hotel front desk personnel
ISBN : OCLC:122263493

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Principles of Hotel Front Office Operations by Sue Baker,Jeremy Huyton Pdf

Author : Sue Baker
Publisher : Unknown
Page : 128 pages
File Size : 51,7 Mb
Release : 1994-11
Category : Electronic
ISBN : 0304334405

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Principles of Front Office Operations by Sue Baker Pdf

Author : Chakravarti
Publisher : APH Publishing
Page : 340 pages
File Size : 54,9 Mb
Release : 2006
Category : Hotel management
ISBN : 8176489905

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Concepts of Front Office Management by Chakravarti Pdf

Author : BPP Learning Media
Publisher : BPP Learning Media
Page : 321 pages
File Size : 51,8 Mb
Release : 2009-07-01
Category : Business & Economics
ISBN : 9780751794410

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CTH - Front Office Operations by BPP Learning Media Pdf

BPP Learning Media is proud to be the official publisher for CTH. Our CTH Study Guides provide the perfect tailor-made learning resource for the CTH examinations and are also a useful source of reference and information for those planning a career in the hospitality and tourism industries.

Author : Charles E. Steadmon,Michael L. Kasavana
Publisher : Unknown
Page : 344 pages
File Size : 43,5 Mb
Release : 1988
Category : House & Home
ISBN : IND:39000009162962

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Managing Front Office Operations by Charles E. Steadmon,Michael L. Kasavana Pdf

Handboek Front Office werkzaamheden.

Author : Linsley T. DeVeau
Publisher : Unknown
Page : 40 pages
File Size : 45,7 Mb
Release : 1996
Category : Business & Economics
ISBN : PSU:000045149733

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Front Office Management and Operations by Linsley T. DeVeau Pdf

-Inn Syst front desk simulation reference manual and exercise/Jim Dougan.

Author : Roy C Wood,Bob Brotherton
Publisher : SAGE
Page : 577 pages
File Size : 52,6 Mb
Release : 2008-06-05
Category : Business & Economics
ISBN : 9781446206423

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The SAGE Handbook of Hospitality Management by Roy C Wood,Bob Brotherton Pdf

At last, a comprehensive, systematically organized Handbook which gives a reliable and critical guide to all aspects of one of the world′s leading industries: the hospitality industry. The book focuses on key aspects of the hospitality management curriculum, research and practice bringing together leading scholars throughout the world. Each essay examines a theme or functional aspect of hospitality management and offers a critical overview of the principle ideas and issues that have contributed, and continue to contribute, within it. Topics include: • The nature of hospitality and hospitality management • The relationship of hospitality management to tourism, leisure and education provision • The current state of development of the international hospitality business • The core activities of food, beverage and accommodation management • Research strategies in hospitality management • Innovation and entrepreneurship trends • The role of information technology The SAGE Handbook of Hospitality Management constitutes a single, comprehensive source of reference which will satisfy the information needs of both specialists in the field and non-specialists who require a contemporary introduction to the hospitality industry and its analysis. Bob Brotherton formerly taught students of Hospitality and Tourism at Manchester Metropolitan University. He has also taught Research Methods to Hospitality and Tourism students at a number of international institutions as a visiting lecturer; Roy C. Wood is based in the Oberoi Centre of Learning and Development, India

Author : Dagney Northrop
Publisher : Unknown
Page : 260 pages
File Size : 51,5 Mb
Release : 2020-11
Category : Electronic
ISBN : 1642247308

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Front Office Operation by Dagney Northrop Pdf

When we visit a hotel or any hospitality-related establishment, we never wonder about the process or working behind the smiling faces of the front office employees. They make sure we have a pleasant stay or experience and always cater to our needs whenever required. This book aims at learning the secrets behind the working and functioning of the front office operations and what happens behind the reception. This book will help you learn everything there is to learn about the front office operations. Also, this book has chapters on the use of technology and computer systems to make the front office operations more efficient and faster. The code of conduct of the employees plays a vital role in determining the business, and the final chapter dives into explaining the discipline and code of conduct required by the employees to maximize the business yield. This book has got you covered for everything related to the front office. Go ahead and start reading!

Author : Michael L. Kasavana,Richard M. Brooks
Publisher : Unknown
Page : 564 pages
File Size : 54,6 Mb
Release : 1998
Category : Business & Economics
ISBN : UOM:39015061017821

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Front Office Procedures by Michael L. Kasavana,Richard M. Brooks Pdf

"This ... textbook provides students with an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. The eighth edition been revised with new material on the potential impact of automated information technologies on a variety of front office functions. This edition also includes new information on revenue managers, how blogging and social networking affect hotels, manual backup procedures for automated system failure, identity theft prevention, payment card security standards, and green hotels. In addition, important discussions of front office operations have been expanded throughout the text, especially with respect to human resources management, business forecasting, revenue management, budget planning, and front office staff interaction with sales, housekeeping, and security personnel."--Publisher description.

Author : Michael L. Kasavana,American Hotel & Lodging Association
Publisher : Educational Institute
Page : 0 pages
File Size : 55,7 Mb
Release : 2013-04-26
Category : Hotel management
ISBN : 0133430782

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Managing Front Office Operations by Michael L. Kasavana,American Hotel & Lodging Association Pdf

Managing Front Office Operations provides an in-depth look at management of the front office and how this department interacts with other hotel departments to create a memorable guest experience. This 14-chapter book presents a systematic approach to front office procedures by detailing the flow of business through a hotel, from the reservations process to check-out and account settlement. It also examines the various elements of effective front office management, paying particular attention to the planning and evaluation of front office operations and to human resources management. Hospitality management students and new front office employees who aspire to a management position will benefit from this practical textbook that explores every facet of hotel front office operations.

Author : Michael L. Kasavana,Richard M. Brooks
Publisher : Educational Institute of American Hotel & Motel Association
Page : 536 pages
File Size : 43,8 Mb
Release : 1998
Category : Business & Economics
ISBN : PSU:000043826834

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Managing Front Office Operations by Michael L. Kasavana,Richard M. Brooks Pdf

A textbook for students of hospitality. Explains such aspects as the nature of the lodging industry, hotel organization, front office operations and responsibilities, reservations, registration, accounting, check-out and settlement, the night audit, planning and evaluating operations, and managing r