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Process Assessment and Improvement by Han van Loon Pdf
Provides comprehensive improvement programs and methodologies The author provides lots of guidance based upon his personal experience on the standard and clarifies several aspects that are not always clear to the new process assessors and organizations starting to perform assessments.
Elements of Software Process Assessment & Improvement by Khaled El Emam,Nazim H. Madhavji Pdf
Elements of Software Process Assessment and Improvement reviews current assessment practices, experiences, and new research trends in software process improvement. The newly revised chapters are expanded from articles that appeared in SPN, The Software Process Newsletter of the IEEE Computer Society Technical Committee on Software Engineering (TCSE). This book describes in detail the process improvement cycle, including diagnosing an organization, establishing a business case, changing elements within a process, and evaluating the impact of these changes. These elements are divided into four parts providing a comprehensive view of the software process improvement field. The first part describes contemporary models that are used to evaluate an organization's processes and capabilities. The next covers the business case for assessment and improvement by providing ample evidence that demonstrates possible improvements as well as evidence of assessment reliability. Part three provides application guidance covering critical success factors including tools and techniques. The final portion covers important and exciting developments that enhance process improvement tools and the reader's understanding of organizational processes in practice. These four elements answer the needs of individuals involved in software process improvement as well as those involved in basic and applied research. Elements of Software Process Assessment and Improvement is an invaluable source of practical information for software process professionals.
Process Assessment and ISO/IEC 15504 by Han van Loon Pdf
Helps readers understand the power and benefits of a process approach and process assessment. Guides the reader through the various parts of the standard in an understandable and practical manner.
Process Assessment and Improvement by Han van Loon Pdf
Process Assessment and Improvement provides a powerful and practical approach to improving organizations through process assessment, combined with people factors such as organizational culture and team-based improvement. Originally published in 2004, this new and expanded second edition presents an updated version of process assessments and includes new risk methods. The book covers three major business reasons for process assessment: setting Target Profiles, Process Capability Determination, and Process Improvement. The comprehensive improvement programs and agile improvement methodologies presented in the book are grounded in successful practices employed in world class organizations. Useful examples, templates and tools are included.
Software Process Improvement and Management: Approaches and Tools for Practical Development by Fauzi, Shukor Sanim Mohd Pdf
Over the past decade, there has been an increase in attention and focus on the discipline of software engineering. Software engineering tools and techniques have been developed to gain more predictable quality improvement results. Process standards such as Capability Maturity Model Integration (CMMI), ISO 9000, Software Process Improvement and Capability dEtermination (SPICE), Agile Methodologies, and others have been proposed to assist organizations to achieve more predictable results by incorporating these proven standards and procedures into their software process. Software Process Improvement and Management: Approaches and Tools for Practical Development offers the latest research and case studies on software engineering and development. The production of new process standards assist organizations and software engineers in adding a measure of predictability to the software process. Companies can gain a decisive competitive advantage by applying these new and theoretical methodologies in real-world scenarios. Researchers, scholars, practitioners, students, and anyone interested in the field of software development and design should access this book as a major compendium of the latest research in the field.
ITSM Process Assessment Supporting ITIL (TIPA) by Beatrix Barafort,Valerie Betry,Stephane Cortina,Michel Picard,Alain Renault,Marc St-Jean,Omar Valdes Pdf
The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements. This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards: ITIL: the de facto standard in IT Service Management. ISO/IEC 15504 Information technology - Process assessment Readers can therefore be confident of a strong, well-thought out and solid approach which will help identify: The concepts of process assessment and process maturity How to plan and perform a process assessment How to use the approach How to launch an improvement process starting with an assessment project Because it focuses on 10 key processes the TIPA framework can be applied with equal success to ITILv2, ITIL v3 or to the ISO/IEC 20000. This manual will also convey valuable information for understanding the roles and differences between: process assessment, traditional conformity assessment, audit and self-assessment suite. Finally, it is illustrated with real-life case studies, which highlight what should be done and what should be avoided. The reader will thus learn process assessment based on genuine experiences.
This book will help you to manage and control the quality of your organization's software products. Continually dealing with the problems caused by software defects can be both time-consuming and demanding but Sami Zahran's pragmatic approach will take you from reactive fire-fighting to a preventative culture of disciplined and continuous process improvement. This book will help you: establish a process-focused software development organizatio design and implement procedures for developing quality software in time and within budge benchmark your organization against the industry standards for the software process, including the Capability Maturity Model (CMM), ISO 9001, the new standard ISO/IEC 15504 (originally known as SPICE) and Bootstrap.
Action Focused Assessment for Software Process Improvement by Tim Kasse Pdf
This informative book is designed to help professionals involved with development of software or systems manage process improvement initiatives within their company by explaining the history, method and psychology behind AFA.
Software Processes and Life Cycle Models by Ralf Kneuper Pdf
This book provides a comprehensive overview of the field of software processes, covering in particular the following essential topics: software process modelling, software process and lifecycle models, software process management, deployment and governance, and software process improvement (including assessment and measurement). It does not propose any new processes or methods; rather, it introduces students and software engineers to software processes and life cycle models, covering the different types ranging from “classical”, plan-driven via hybrid to agile approaches. The book is structured as follows: In chapter 1, the fundamentals of the topic are introduced: the basic concepts, a historical overview, and the terminology used. Next, chapter 2 covers the various approaches to modelling software processes and lifecycle models, before chapter 3 discusses the contents of these models, addressing plan-driven, agile and hybrid approaches. The following three chapters address various aspects of using software processes and lifecycle models within organisations, and consider the management of these processes, their assessment and improvement, and the measurement of both software and software processes. Working with software processes normally involves various tools, which are the focus of chapter 7, before a look at current trends in software processes in chapter 8 rounds out the book. This book is mainly intended for graduate students and practicing professionals. It can be used as a textbook for courses and lectures, for self-study, and as a reference guide. When used as a textbook, it may support courses and lectures on software processes, or be used as complementary literature for more basic courses, such as introductory courses on software engineering or project management. To this end, it includes a wealth of examples and case studies, and each chapter is complemented by exercises that help readers gain a better command of the concepts discussed.
National Research Council,Division on Engineering and Physical Sciences,Commission on Engineering and Technical Systems,Committee on Measuring and Improving Infrastructure Performance
Author : National Research Council,Division on Engineering and Physical Sciences,Commission on Engineering and Technical Systems,Committee on Measuring and Improving Infrastructure Performance Publisher : National Academies Press Page : 132 pages File Size : 43,5 Mb Release : 1995-01-01 Category : Technology & Engineering ISBN : 9780309132565
Measuring and Improving Infrastructure Performance by National Research Council,Division on Engineering and Physical Sciences,Commission on Engineering and Technical Systems,Committee on Measuring and Improving Infrastructure Performance Pdf
The nation's physical infrastructure facilitates movement of people and goods; provides safe water; provides energy when and where needed; removes wastes; enables rapid communications; and generally supports our economy and quality of life. Developing a framework for guiding attempts at measuring the performance of infrastructure systems and grappling with the concept of defining good performance are the major themes of this book. Focusing on urban regions, within a context of national policy, the volume provides the basis for further in-depth analysis and application at the local, regional, state, and national levels.
Process Improvement in Quality Management Systems by Walter R. McCollum Pdf
Foreword After more than two decades since the advent of Total Quality Management, one might think there was nothing left to say regarding its application, but Walter Ray McCollum shows that one would be wrong. Process Improvement in Quality Management Systems: Case Study of Carnegie Mellon's Capability Maturity Model (CMM) explores how a company can obtain Level 3 compliance where an organization's processes for management and engineering activities are formally defined, documented, and integrated into a standard process that is understood and followed by the organization's staff in the development and maintenance of software. Once an organization has reached this level, it has a foundation for continuing progress. New processes and tools can be added with minimal disruption, and new staff members can be easily trained to adapt to the organization's practices. Numerous case studies have been enacted across industries to describe successful, and unsuccessful, implementation of quality management systems and programs. Several generic frameworks for quality management implementation have been proposed to help organizations achieve quality, productivity, and gain a competitive edge. However, few attempts have been made to synthesize frameworks for measuring quality management practices, especially with regard to managing software quality. Phan (2001) found the best-known work concerned with process improvement was the Software Engineering Institute Capability Maturity Model (CMM). However, very few studies have examined the effects of process improvement on quality management systems, and no studies have addressed the variables that impact the effective use of SW-CMM. McCollom mitigates these gaps to offer software development professionals, and developers of quality management systems, the information they need to enhance their effective use of SW-CMM. This book empowers projects, teams, and organizations by giving them the foundation to support reasoned choice, and identify fi ndings relative to the effects of process improvement in quality management systems using SW-CMM, process focus, and risk management training. Marilyn K. Simon, Ph.D. President Math Power
Assessing Business Excellence by Les Porter,Steve Tanner Pdf
Assessing Business Excellence presents a strategic framework for business excellence and total quality management and shows how you can be actively involved in continuous improvement by systematically reviewing your business activities and results against holistic business excellence frameworks. For all practitioners who seek to use total quality management to improve their organization's effectiveness, efficiency and responsiveness, this title is the essential route map to business excellence. From two leading expert authors comes a book where the most recognized quality award criteria are used to explore the concepts of business excellence and self-assessment. This book: * Introduces the major business excellence and total quality frameworks including The Malcolm Baldrige National Quality Award and the European Quality Award and ISO9000:2000 * Compares the frameworks and identifies their strengths and limitations * Introduces the self-assessment process * Explores the main approaches to self-assessment * Illustrates the practical benefits of self-assessment through case examples
Organizational Assessment and Improvement in the Public Sector by Kathleen M. Immordino Pdf
Calls for performance measures and metrics sound good, but public sector organizations often lack the tools required to assess the organization as a whole and create true change.In order to implement an integrated cycle of assessment, planning, and improvement, government agencies at all levels need a usable framework for organizational assessment that speaks to their unique needs. Organizational Assessment and Improvement in the Public Sector provides that framework, an understanding of assessment itself, and a methodology for assessment focused on the public sector. The book introduces the concept of organizational assessment, its importance, and its significance in public sector organizations. It addresses the organizational theory that underlies assessment, including change management, organizational and individual learning, and organizational development. Building on this, the author focuses on the processes and demonstrates how the communication that results from an assessment process can create a widely accepted case for change. She presents a model grounded in the Malcolm Baldrige National Quality Program criteria but adapted for the culture of government organizations. She also addresses the criteria that form the basis for assessment and implementation and provides examples and best practices. Facing decreasing budgets and an increasing demand for services, government agencies must increase their capabilities, maximize their available fiscal and human resources, and increase their effectiveness and efficiency. They often operate in an atmosphere that prizes effectiveness but measures it in silos assigned to individual programs and a structure that encourages people to do more with less while systematically discouraging efficiency. Stressing the significant and important differences between a business and a government, this book supplies the knowledge and tools necessary to create a culture of assessment in government organizations at all levels.
