Quality Function Deployment And Lean Six Sigma Applications In Public Health

Author : Grace L. Duffy,John W. Moran
Publisher : Quality Press
Page : 225 pages
File Size : 55,7 Mb
Release : 2010-01-27
Category : Medical
ISBN : 9780873891905

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Quality Function Deployment and Lean Six Sigma Applications in Public Health by Grace L. Duffy,John W. Moran Pdf

The public health industry has recognized the value of continuous improvement. Quality Improvement (QI) teams are engaged across the country in identifying root causes of the issues which prevent us from providing the best public health services to communities and individuals. The tools of quality, when used effectively, will truly make a difference in the public’s health. It is time to take a more advanced approach for cross functional and long-term improvements that will achieve the systems level results the public deserves. The purpose of this book is to introduce the concepts embedded in Quality Function Deployment (QFD) and Lean Six Sigma to help Public Health professionals in their implementation of quality improvement within their agencies. The tools and techniques of QFD and Lean Six Sigma can help problem solving teams by providing insight into customer needs and wants, the design and development of customer centric processes, and mapping value streams. Both QFD and Lean Six Sigma focus on doing the most with the resources we have. The methods in this text are the next step to harness the energy, enthusiasm, hard work, and dedication of our public health workforce to make a lasting difference. By effectively expanding the use of QI tools and techniques, we can, and will, improve our nation’s health and the health of the many communities we serve.

Author : Joseph P. Ficalora
Publisher : Pearson Education
Page : 833 pages
File Size : 54,5 Mb
Release : 2009-07-15
Category : Business & Economics
ISBN : 9780137035083

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Quality Function Deployment and Six Sigma, Second Edition by Joseph P. Ficalora Pdf

Make the Most of QFD and the Voice of the Customer in Six Sigma Environments Quality Function Deployment (QFD) techniques have helped thousands of organizations deliver higher-quality, more user-focused product designs. Now, Lou Cohen’s classic guide to QFD has been thoroughly updated to fully align QFD with Design for Six Sigma (DFSS) and other state-of-the-art Six Sigma methodologies. Revised by world-class Six Sigma expert Joe Ficalora and his team at Sigma Breakthrough Technologies, this new edition’s up-to-date perspective on QFD reflects dozens of successful Six Sigma and DFSS deployments. They offer a start-to-finish methodology for implementing QFD, and systematically illuminate powerful linkages between QFD and Six Sigma, DFSS, Marketing for Six Sigma (MFSS), and Technology for Six Sigma (TFSS). An expanded, start-to-finish case study demonstrates how QFD should function from all angles, from design and marketing to technology and service. Learn how to Identify the roles and advantages of QFD in today’s global business environment Understand every element of the House of Quality (HOQ) Use QFD to drive more competitive product and service development Move from the processes you have to the processes you want Anticipate QFD’s unique challenges, overcome its obstacles, and deploy it successfully Extend the HOQ concept all the way through project completion Deploy powerful Voice of the Customer (VOC) techniques throughout all phases of development, not just planning Adapt QFD for software development, service development, and organizational planning Whether you’re working in operations, engineering, marketing, technology, or service development, this book will help you drive maximum value from all your Six Sigma, QFD, VOC, and DFSS investments.

Author : Joseph P. Ficalora,Lou Cohen
Publisher : Prentice-Hall PTR
Page : 449 pages
File Size : 45,6 Mb
Release : 2010
Category : Business & Economics
ISBN : 0135138353

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Quality Function Deployment and Six Sigma by Joseph P. Ficalora,Lou Cohen Pdf

Detailed, expert guidance on using Quality Function Deployment and Voice of the Customer in Six Sigma environments • • A complete update to Lou Cohen's classic process improvement guide: now fully aligns QFD with all modern Six Sigma methodologies. • Includes an expanded, start-to-finish case study demonstrating how QFD functions from all angles, including design, marketing, technology, and service. • Revised by Joe Ficalora and his team of world-class experts at Six Sigma Breakthrough Technologies. The first edition of Lou Cohen's Quality Function Deployment helped thousands of organizations use QFD to deliver higher-quality, more userfocused product designs, while introducing techniques that anticipated powerful recent innovations such as Design for Six Sigma (DFSS). Now, Cohen's classic has been thoroughly updated to fully align QFD with the latest Six Sigma methodologies. Revised by world-class Six Sigma expert Joe Ficalora and his team at Six Sigma Breakthrough Technologies, this new edition offers a comprehensive perspective on QFD built on methodologies derived from dozens of successful Six Sigma and DFSS deployments. Through an expanded, start-to-finish case study, the authors show how QFD should function from all angles, including design, marketing, technology, and service. They systematically illuminate powerful linkages between QFD and Six Sigma, DFSS, Marketing for Six Sigma (MFSS), and Technology for Six Sigma (TFSS).

Author : Barry S. Levy,Joyce R. Gaufin
Publisher : Oxford University Press, USA
Page : 380 pages
File Size : 46,6 Mb
Release : 2012
Category : Medical
ISBN : 9780199753970

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Mastering Public Health by Barry S. Levy,Joyce R. Gaufin Pdf

Designed for new and seasoned public health workers alike, this user-friendly guide focuses on the day-to-day practical skills and competencies that are often not taught in educational or training programs. It is a how-to book with tools, techniques, tips, checklists.

Author : Kay Chuan Tan,Min Xie,Thong Ngee Goh
Publisher : Quality Press
Page : 213 pages
File Size : 44,8 Mb
Release : 2003-02-01
Category : Business & Economics
ISBN : 9780873892940

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Advanced QFD Applications by Kay Chuan Tan,Min Xie,Thong Ngee Goh Pdf

This book focuses on the collection, interpretation, and analysis of the voice of the customers (VOC) and serves as an excellent reference or textbook for learning how to apply QFD. Following this unique approach for capturing the VOC will ensure your product/service meets their needs. Included is a discussion of recent advances in QFD methodology, methods for strategically analyzing and selecting benchmarks, and examples through case studies. Contents: Introduction to Quality Function Deployment, Decision Making Using the House of Quality, Variability Analysis in QFD, QFD for Service Quality Analysis, The Implementation of QFD-based Linguistic Data, Benchmarking in QFD for Quality Improvement

Author : L. Fleming Fallon (Jr.),Eric Zgodzinski
Publisher : Jones & Bartlett Publishers
Page : 568 pages
File Size : 50,9 Mb
Release : 2011-05-04
Category : Education
ISBN : 9781449618964

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Essentials of Public Health Management by L. Fleming Fallon (Jr.),Eric Zgodzinski Pdf

Written for both professionals and students, Essentials of Public Health Management is a practical, nontheoretical reference that will prepare the reader for the hands-on management and daily operations of a complex public health department or agency.

Author : L. Fleming Fallon (Jr.)
Publisher : Jones & Bartlett Publishers
Page : 394 pages
File Size : 47,9 Mb
Release : 2013
Category : Health facilities
ISBN : 9781449614713

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Managing Health Organizations for Quality and Performance by L. Fleming Fallon (Jr.) Pdf

Author : Judith A. Pauley,Joseph F. Pauley
Publisher : Quality Press
Page : 209 pages
File Size : 42,9 Mb
Release : 2012-01-01
Category : Medical
ISBN : 9780873898195

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Establishing a Culture of Patient Safety by Judith A. Pauley,Joseph F. Pauley Pdf

The purpose of this book is to provide a road map to help healthcare professionals establish a "culture of patient safety" in their facilities and practices, provide high quality healthcare, and increase patient and staff satisfaction by improving communication among staff members and between medical staff and patients. It achieves this by describing what each of six types of people will do in distress, by providing strategies that will allow healthcare professionals to deal more effectively with staff members and patients in distress, and by showing healthcare professionals how to keep themselves out of distress by getting their motivational needs met positively every day. The concepts described in this book are scientifically based and have withstood more than 40 years of scrutiny and scientific inquiry. They were first used as a clinical model to help patients help themselves, and indeed are still used clinically. The originator of the concepts, Dr. Taibi Kahler, is an internationally recognized clinical psychologist who was awarded the 1977 Eric Berne Memorial Scientific Award for the clinical application of a discovery he made in 1971. That discovery enabled clinicians to shorten significantly the treatment time of patients by reducing their resistance as a result of miscommunication between their doctors and themselves.

Author : Aneesh Suneja,Carolyn Suneja
Publisher : Quality Press
Page : 105 pages
File Size : 53,8 Mb
Release : 2010-11-19
Category : Medical
ISBN : 9781636940779

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The Lean Doctors Workbook by Aneesh Suneja,Carolyn Suneja Pdf

The content of this workbook is based on the book Lean Doctors: A Bold and Practical Guide to Transforming Healthcare Systems, One Doctor at a Time, and on the authors’ years of transforming care delivery systems with lean. The Six Success Steps discussed in the book are presented here with a focus on implementing them to achieve dramatic and sustainable change. The Success Steps are building blocks; the order in which you apply them matters. They are presented here in an order that has worked in the real world; working through them logically will help you on the path to successful implementation. Each Success Step includes a practical explanation of the theory and maps that illustrate how that particular step impacts the care process in the context of a detailed case study. The authors use several Lean mapping tools, including lean process maps, spaghetti diagrams, and swim lane diagrams. In addition to illustrating lean concepts and their application in the context of a case study discussed throughout the book, these maps provide instructive examples that can help you create similar maps for the processes you operate. With its interactive format and step-by-step design, this workbook is ideal for use in the classroom to teach Lean principles, or with a lean project team to guide a clinical implementation. Together with Lean Doctors, this workbook will help the student of lean or the lean project team learn and apply a complete lean system in a healthcare setting.

Author : James M. Levett,Robert G. Burney
Publisher : Quality Press
Page : 145 pages
File Size : 42,7 Mb
Release : 2010-11-19
Category : Business & Economics
ISBN : 9780873895484

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Using ISO 9001 in Healthcare by James M. Levett,Robert G. Burney Pdf

Healthcare providers deal with quality concepts and tools on a regular basis, but the idea of a quality system or quality management system (QMS) is not a familiar term. Most are familiar with control charts, Lean, the PDSA cycle, Six Sigma, and the Baldrige criteria, but ISO 9001 is not usually recognized and most have no experience with a systematic program to implement quality objectives within an organization. This book explains the overall value of an ISO 9001 based QMS, its value in implementing a quality culture within an organization, using other quality tools within the ISO framework, clinical integration, accreditation, and performance improvement. Several case studies of ISO implementation in healthcare organizations are described, including a large multi-specialty group, a community hospital and hospital system, and the State Department Medical Unit in D.C.

Author : Aristide van Aartsengel,Selahattin Kurtoglu
Publisher : Springer Science & Business Media
Page : 204 pages
File Size : 44,6 Mb
Release : 2013-03-02
Category : Business & Economics
ISBN : 9783642359040

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A Guide to Continuous Improvement Transformation by Aristide van Aartsengel,Selahattin Kurtoglu Pdf

This book enables enterprise business leaders - from CEOs to supervisors - to understand what "Continuous Improvement" is, why it is probably the best answer to improved business performance in years, and how to put it to work in the unique environment of a specific organization. The book examines what is at the core of "Continuous Improvement" and delves deeper into the elements and constituents necessary to take an organization to the next level to ensure its continued, long-term existence. It provides guidance to enterprise management and to professionals engaged in the implementation of a "Continuous Improvement" initiative and enables them to structure and manage its implementation successfully. It also provides tools to quickly assess where an enterprise business stands in terms of strategic management and "Continuous Improvement".​

Author : Roderick A. Munro,Govindarajan Ramu,Daniel J. Zrymiak
Publisher : Quality Press
Page : 634 pages
File Size : 41,7 Mb
Release : 2022-06-30
Category : Business & Economics
ISBN : 9781636940311

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The ASQ Certified Six Sigma Green Belt Handbook by Roderick A. Munro,Govindarajan Ramu,Daniel J. Zrymiak Pdf

This handbook is designed to help candidates preparing for the ASQ Six Sigma Green Belt certification exam. Meant for those who already understand the basic concepts of reducing variation and improving processes, it also serves as a helpful reference to the appropriate materials needed to conduct successful Green Belt projects. The layout of the handbook is mapped to the 2022 version of ASQ’s Body of Knowledge (BoK). This revised edition includes new information about: • SMART goals, key process indicators, Takt time, just-in-time processes, and spaghetti diagrams • The Kano model, risk management, business continuity planning, SWOT analysis, and RACI charts • Data collection plans and quality checks • Gap analysis, 5 Whys analysis, and fault tree analysis • Maintaining quality improvements • Document control, audits, training plans, the PDCA cycle, Andon, and Jidoka system

Author : Roderick A. Munro,Govindarajan Ramu,Daniel J. Zrymiak
Publisher : Quality Press
Page : 630 pages
File Size : 46,6 Mb
Release : 2015-05-13
Category : Business & Economics
ISBN : 9780873898911

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The Certified Six Sigma Green Belt Handbook, Second Edition by Roderick A. Munro,Govindarajan Ramu,Daniel J. Zrymiak Pdf

This reference manual is designed to help those interested in passing the ASQ's certification exam for Six Sigma Green Belts and others who want a handy reference to the appropriate materials needed to conduct successful Green Belt projects. It is a reference handbook on running projects for those who are already knowledgeable about process improvement and variation reduction. The primary layout of the handbook follows the ASQ Body of Knowledge (BoK) for the Certified Six Sigma Green Belt (CSSGB) updated in 2015. The authors were involved with the first edition handbook, and have utilized first edition user comments, numerous Six Sigma practitioners, and their own personal knowledge gained through helping others prepare for exams to bring together a handbook that they hope will be very beneficial to anyone seeking to pass the ASQ or other Green Belt exams. In addition to the primary text, the authors have added a number of new appendixes, an expanded acronym list, new practice exam questions, and other additional materials

Author : Grace L. Duffy
Publisher : Quality Press
Page : 169 pages
File Size : 53,6 Mb
Release : 2013-11-04
Category : Business & Economics
ISBN : 9781953079787

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Modular Kaizen by Grace L. Duffy Pdf

Modular kaizen is a development of necessity in our rapidly changing world where improvement has to happen “on the fly”. Modular kaizen is the counter point to kaizen blitz, where team members are locked in a room to hammer out a solution to some problem or opportunity. In the hectic, interrupt driven environment of many organizations, it is simply not possible to remove critical players from normal operations for any length of time. Modular kaizen is an improvement approach that integrates quality techniques into the busy schedule of everyday activities. All of the components of an effective kaizen event are planned; however, the activities are scheduled in small segments, or “modules” that fit the rapidly changing time demands of team members and subject matter experts. This approach is complementary to the Plan-Do-Check-Act (PDCA) and Define, Measure, Analyze, Improve, Control (DMAIC) models of quality improvement. The author of this book calls upon a 40 year career to incorporate techniques, innovations and lessons learned in the pursuit of effective continuous and breakthrough improvement and use the resources, people, and schedules already in place to get things done. If you are looking for proven approaches to integrating quality improvement into daily work, this is your book.

Author : Grace L. Duffy
Publisher : Quality Press
Page : 277 pages
File Size : 45,8 Mb
Release : 2020-03-01
Category : Technology & Engineering
ISBN : 9781951058142

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The ASQ Certified Quality Improvement Associate Handbook by Grace L. Duffy Pdf

The ASQ Certified Quality Improvement Associate (CQIA) certification introduces the basics of quality to organizations and individuals who are new to quality. This book, and the Body of Knowledge (BoK) it supports, form a foundation for applying proven quality principles and practices that are used around the world. This handbook follows the CQIA span in both content and sequence. Let it serve as your guide in preparing for the ASQ CQIA examination, and refer to it frequently as you learn and implement these ideas and tools in your organization.