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Author : Anonim
Publisher : Unknown
Page : 191 pages
File Size : 44,9 Mb
Release : 2011
Category : Electronic reference services (Libraries)
ISBN : OCLC:1289520444
Author : Anonim
Publisher : Unknown
Page : 444 pages
File Size : 53,7 Mb
Release : 1973
Category : Electronic journals
ISBN : UOM:39076001795736
Author : Cordell, Rosanne M.
Publisher : IGI Global
Page : 254 pages
File Size : 43,7 Mb
Release : 2013-06-30
Category : Language Arts & Disciplines
ISBN : 9781466642423
As classrooms and universities strive to adapt their instructional methods to an ever progressing technological age, it is imperative that academic libraries also revisit the ways in which reference and instruction services are organized and implemented. Library Reference Services and Information Literacy: Models for Academic Institutions not only advocates for a more intentional integration of reference and instructional services, but it also provides organizational background, staff objectives, and various successes and challenges that have already been experienced by real institutions. This publication is an important reference source for librarians, practitioners, and university leaders who wish to maximize the current utilization of their resources.
Author : Linda S Katz
Publisher : Routledge
Page : 351 pages
File Size : 43,7 Mb
Release : 2013-10-18
Category : Language Arts & Disciplines
ISBN : 9781317951278
Library authorities address the increasing significance of reference services and the increasing need for evaluation of those services to further ensure professionalism and efficiency.
Author : Linda S Katz
Publisher : Routledge
Page : 147 pages
File Size : 49,6 Mb
Release : 2014-07-16
Category : Business & Economics
ISBN : 9781317789680
Get the most out of your reference information systems and technology! Reference Services and Media meets the information challenges that overwhelm and assist us today with computerization, electronics, and telecommunications changes in the reference services of our libraries. As a professional in the library science field, you will discover innovative theories and researched solutions on many technology problems and challenges such as formatting and compatibility, training of reference professionals and library users, costs, and information have and have nots. With the year 2000 and beyond upon us, emerging technologies afford tremendous opportunities for reference librarians and for improved and enhanced public access to information. In Reference Services and Media you will learn about planning for staffing, troubleshooting fund-raising, and budget developing to support the use of information technologies. You will also examine the impact new media has on academic libraries, specifically video and movie clips that are transferred over intranets and internets and their opportunities and legal implications. In Reference Services and Media you will also explore: desktop conferencing and web access for reference services versus personalized contact desktop conferencing with personal computers in remote areas for reference service assistance positive and negative aspects of using each technology in reference use instruction creative methods for procuring funding for an electronic information literary instruction classroom providing a digital library for a state library network raising confidence levels of public service librarians in using electronic resources to answer reference questions Reference Services and Media includes case studies, tables, and an annotated bibliography that serves as a librarian's media reference toolkit, making it essential for effective media reference work. An excellent source for the reference librarian, Reference Services and Media will assist you in adopting and incorporating new information technologies for the present and future.
Author : Carrie Forbes,Jennifer Bowers
Publisher : Rowman & Littlefield
Page : 264 pages
File Size : 53,9 Mb
Release : 2014-12-05
Category : Language Arts & Disciplines
ISBN : 9781442244535
The rapid development of the Web and Web-based technologies has led to an ongoing redefinition of reference services in academic libraries. A growing diversity of users and the need and possibility for collaboration in delivering reference services bring additional pressures for change. At the same time, there are growing demands for libraries to show accountability and service value. All of these trends have impacted the field and will continue to shape reference and research services. And they have led to a need for increasingly specialized professional competencies and a literature to support them. In order to reimagine reference service for twenty-first century learning environments, practitioners will need to understand several focal areas of emerging reference. In particular, collaboration with campus partners, diverse student populations, technological innovations, the need for assessment, and new professional competencies, present new challenges and opportunities for creating a twenty-first century learning environment. Librarians must not only understand, but also embrace these emerging reference practices. This edited volume, containing five sections and fourteen chapters, reviews the current state of reference services in academic libraries with an emphasis on innovative developments and future trends. The main theme that runs through the book is the urgent need for inventive, imaginative, and responsive reference and research services. Through literature reviews and case studies, this book provides professionals with a convenient compilation of timely issues and models at comparable institutions. As academic libraries shift from functioning primarily as collections repositories to serving as key players in discovery and knowledge creation, value-added services, such as reference, are even more central to libraries’ and universities’ changing missions.
Author : Linda S Katz
Publisher : Routledge
Page : 220 pages
File Size : 49,8 Mb
Release : 2013-10-18
Category : Language Arts & Disciplines
ISBN : 9781317951445
Coming of Age in Reference Services: A Case History of the Washington State University Libraries focuses on the triumphs, trials, ideas, and difficulties of the Holland Library and how these experiences can help other professionals enhance services for patrons. The articles, written by reference librarians at the library, discuss topics such as departmental history and culture, training reference professionals, and user education programs to give you insight into how other librarians solve problems or implement changes. From Coming of Age in Reference Services, you’ll receive advice from experienced professionals that can help you create change in your library and help you adapt to the many technological advances related to librarianship. Coming of Age in Reference Services allows you to gain first-hand experience that will guide you through problems or issues that may occur in your library. Addressing the uses and intricacies of electronic information, this book offers you information that will help you with a variety of other topics, including: training and retraining in reference skills and subject knowledge, interpersonal abilities, and thinking skills in order to improve services for the 21st century defining “Generation X,” being a member of this generation, and their growing need for information and learning opportunities exploring how long reorganization plans take to be implemented and how the library environment can enhance services for users by discussing the history of Holland Library Public Services focusing on freshman taking English 101 to better teach them how to find information through cultivating better relationships with academic departments, creating web modules to reach more students, and understanding departmental cultures integrating techniques for finding books and using encyclopedias into the University’s World Civilization course to encourage critical thinking discussing the impression of American Academic Libraries through the experiences of a Library Fellow from Lithuania Coming of Age in Reference Services leads you through the transformation of the Holland Library, allowing you to learn about the decisions, planning, and ingenuity involved in establishing a modern and more efficient information center. Containing appendices and a chronological timetable documenting the library’s history, Coming of Age in References Services offers you knowledge from experience concerning library reorganization and the ever-changing world of a successful reference librarian.
Author : Christy Zlatos
Publisher : Psychology Press
Page : 220 pages
File Size : 46,8 Mb
Release : 1999
Category : Academic libraries
ISBN : 0789006669
Coming of Age in Reference Services: A Case History of the Washington State University Libraries focuses on the triumphs, trials, ideas, and difficulties of the Holland Library and how these experiences can help other professionals enhance services for patrons. The articles, written by reference librarians at the library, discuss topics such as departmental history and culture, training reference professionals, and user education programs to give you insight into how other librarians solve problems or implement changes. From Coming of Age in Reference Services, you'll receive advice from experienced professionals that can help you create change in your library and help you adapt to the many technological advances related to librarianship. Coming of Age in Reference Services allows you to gain first-hand experience that will guide you through problems or issues that may occur in your library. Addressing the uses and intricacies of electronic information, this book offers you information that will help you with a variety of other topics, including: training and retraining in reference skills and subject knowledge, interpersonal abilities, and thinking skills in order to improve services for the 21st century defining "Generation X," being a member of this generation, and their growing need for information and learning opportunities exploring how long reorganization plans take to be implemented and how the library environment can enhance services for users by discussing the history of Holland Library Public Services focusing on freshman taking English 101 to better teach them how to find information through cultivating better relationships with academic departments, creating web modules to reach more students, and understanding departmental cultures integrating techniques for finding books and using encyclopedias into the University's World Civilization course to encourage critical thinking discussing the impression of American Academic Libraries through the experiences of a Library Fellow from Lithuania Coming of Age in Reference Services leads you through the transformation of the Holland Library, allowing you to learn about the decisions, planning, and ingenuity involved in establishing a modern and more efficient information center. Containing appendices and a chronological timetable documenting the library's history, Coming of Age in References Services offers you knowledge from experience concerning library reorganization and the ever-changing world of a successful reference librarian.
Author : Linda S Katz
Publisher : Routledge
Page : 342 pages
File Size : 49,7 Mb
Release : 2013-10-31
Category : Computers
ISBN : 9781317951667
Extensive data on the theoretical and practical aspects of electronic reference services! Digital Reference Services provides an overview of electronic reference services and software, and explores the opportunities that real-time digital reference services can offer in a variety of library settings. Experts in the field convey numerous opinions and theory about the growth of this new approach to answering reference questions. This book teaches librarians new methods and techniques for offering technologically advanced reference services to the public. The first half of Digital Reference Services includes such topics as: real-time or “live online” reference services the historical development of digital reference services and the role of the reference librarian mediated online searches how to create a virtual-ready reference collection of elite reference Web sites—includes a list of the top sites available to the public how to start and operate a digital reference desk in your library The second half of Digital Reference Services covers examples of libraries—both large and small—which have used revolutionary ideas to bring electronic reference services to their patrons. These ideas include: utilizing ATM-like kiosks in remote locations from library buildings to connect with underserved populations implementing live, interactive web-based reference services—the challenges and benefits, cost, training, and workload requirements evaluating your real-time references services—investigating self-assessment and blind reviewing, incorporating your assessment into an existing evaluative program, and obtaining the administrative support essential for an accurate assessment creating a statewide virtual reference system—selecting software, developing policy, marketing, coordinating the project, and staffing and training online reference management for smaller libraries—because of the smaller staff, smaller budget, and smaller amount of patrons, is it a feasible addition to the library? much more! This well-referenced volume contains case examples, figures, useful Web sites, and case histories to show how the basic principles of digital reference services work. Librarians and students of information and library science will find Digital Reference Services a helpful resource to enhance their library and electronic reference expertise.
Author : Linda S Katz
Publisher : Routledge
Page : 303 pages
File Size : 48,5 Mb
Release : 2013-05-13
Category : Language Arts & Disciplines
ISBN : 9781136588099
This useful book helps reference librarians understand the information seeking needs and behaviors of the diverse groups of people in the communities they serve. With the increasing diversity of the American population, librarians striving to plan and deliver excellent reference services must enhance their understanding of how best to assist many types of individuals and groups, from children to the elderly. Library Users and Reference Services provides much-needed help in this area, delivering strategies and methods to aid readers in their quest for increasingly effective service for all members of the communities in which they work. Library Users and Reference Services is divided into four sections of chapters which cover a broad range of topics to assist readers in planning and delivering appropriate services. Section One explores customer service, economics of information, and marketing as key concepts useful in studying information needs of specific groups in the population. Section Two focuses on scholars and students in three broad academic disciplines: science, humanities, and social sciences. Section Three covers groups with special characteristics such as age, economic standing, gender, or profession. Section Four discusses evaluation and provides guidance in the use of the most widely accepted measures for assessing reference effectiveness. The book’s final chapter explores redesigning reference services for the future, providing a glimpse of how such services may change. Library Users and Reference Services is a practical guide to help readers understand the many issues related to serving diverse populations in a community. Reference librarians and graduate library school students and faculty will learn more effective ways to help a heterogeneous public with the help of this new book.
Author : Kay Ann Cassell ,Uma Hiremath
Publisher : American Library Association
Page : 448 pages
File Size : 52,5 Mb
Release : 2019-01-04
Category : Language Arts & Disciplines
ISBN : 9780838915684
Designed to complement every introductory library reference course, this is the perfect text for students and librarians looking to expand their personal reference knowledge, teaching failsafe methods for identifying important materials by matching specific types of questions to the best available sources, regardless of format. Guided by a national advisory board of educators and practitioners, this thoroughly updated text expertly keeps up with new technologies and practices while remaining grounded in the basics of reference work. Chapters on fundamental concepts, major reference sources, and special topics provide a solid foundation; the text also offers fresh insight on core issues, including ethics, readers' advisory, information literacy, and other key aspects of reference librarianship;selecting and evaluating reference materials, with strategies for keeping up to date;assessing and improving reference services;guidance on conducting reference interviews with a range of different library users, including children and young adults;a new discussion of reference as programming;important special reference topics such as Google search, 24/7 reference, and virtual reference; anddelivering reference services across multiple platforms As librarians experience a changing climate for all information services professionals, in this book Cassell and Hiremath provide the tools needed to manage the ebb and flow of changing reference services in today's libraries.
Author : Holland, Barbara
Publisher : IGI Global
Page : 409 pages
File Size : 48,8 Mb
Release : 2023-06-14
Category : Language Arts & Disciplines
ISBN : 9781668476949
In the past twenty years, contactless technology has been helping us to conduct transactions quickly, easily, and securely. Contactless is here to stay, and it is expected to grow and become even more widely used in the coming years. The COVID-19 pandemic changed the way we work, travel, and connect with family and friends, and it simultaneously revolutionized the way we conduct business and everyday transactions. As technology changes daily, libraries have continued to upgrade. The Handbook of Research on Advancements of Contactless Technology and Service Innovation in Library and Information Science provides the reader with a variety of emerging trends concerning contactless technology in libraries, information centers, and other enterprises. This book offers chapters on emerging research, surveys, and technology. Covering topics such as digital libraries, metaverse, and security challenges, this major reference work is an essential resource for librarians, information professionals, administrators, students and educators of higher education, researchers, and academicians.
Author : Samuel T. Huang
Publisher : Psychology Press
Page : 160 pages
File Size : 50,8 Mb
Release : 1993
Category : Language Arts & Disciplines
ISBN : 1560244585
A dozen articles suggest a variety of ways for libraries to enhance their daily reference service and the image of librarianship, and to bring in more users. They emphasize the interaction of both the staff and the clients with new technology. Also published as The Reference Librarian, no. 39, 1993. No index. The paper edition has the same ISBN. Annotation copyright by Book News, Inc., Portland, OR
Author : Stacey Kimmel,Jennifer Heise
Publisher : CRC Press
Page : 214 pages
File Size : 48,5 Mb
Release : 2003-09-10
Category : Language Arts & Disciplines
ISBN : 0789020459
A state-of-the-art guide to virtual reference services! This essential book provides a snapshot of virtual reference (VR) services in all kinds of library settings and discusses the issues, trends, and practices involved in offering this kind of service. The chapters go beyond descriptions of services to offer practical advice and suggestions for product selection, policy setting, technical support, collaborative efforts, staffing, training, marketing, budgeting, evaluation, and administration. Case studies, relevant Web sites, and vendor information are included. An ample selection of tables, figures, and illustrations makes important information easy to access and understand. From the editors: “The purpose of this book is to describe the state of the art in virtual reference services, by which we mean real-time, interactive reference service with a librarian, offered online via chat or videoconferencing. Significant players in virtual reference services have prepared chapters for this book. Some of these address virtual reference as a service trend. Others describe services in a variety of settings, including public, academic, and special libraries. Some focus on one aspect of virtual reference, such as statistics/evaluation, policy setting, or the reference interaction. Our intent is to provide an opportunity for reflection on the impact of virtual reference services on librarians, clients, and libraries, as well as to offer a glimpse of the future.” Virtual Reference Services: Issues and Trends addresses topics that will help institutions and VR professionals provide more effective services. Chapters focus on: the principles and concepts of continuous quality improvement (CQI) for virtual reference, such as the Kano Model of user satisfaction—and how it can help libraries improve their VR services a case study of the adoption of VR service at the Suffolk Cooperative Library System in New York, with emphasis on the benefits of maintaining a user-centered perspective to help inform decisions about procedures and services staff selection, structuring the work environment, scheduling, and other VR issues at a large university library collaborative VR services in the state of New Jersey and the development of the “Q and A NJ” initiative and the experiences of two participating public libraries the development and testing of innnovative software developed through a partnership with a high tech company statewide and regional VR collaboration in Florida, with a comprehensive and detailed overview of that state's VR initiatives post-implementation issues such as high call volume, difficult users, training and quality assessment, and service improvement a report from a medical/dental library participating in a multitype library collaborative VR service—with insights on budgeting, training, administration/coordination, morale, marketing, user reaction, and how a health sciences library contributes to (and benefits from) this kind of initiative VR services at The Boeing Corporation a model and framework for collecting and making use of statistical data in a VR service, with AskERIC's implementation as an example the nature of the user-librarian VR interaction, with an insightful analysis of chat transcripts from Carnegie Mellon University how users interact with various services offered on library Web pages, with an illuminating comparison of the use of the library Web site search tool at Southern Illinois University-Carbondale vs. the use of the VR service available on that site
Author : William A. Katz
Publisher : Psychology Press
Page : 188 pages
File Size : 55,9 Mb
Release : 1993
Category : Information services
ISBN : 1560244607
This important volume presents a wealth of practical ideas for improving the art of reference librarianship. Reference Service Expertise provides pragmatic ways for librarians to aid patrons, consider reference collections and how they are employed, and assess various technologies in reference work. Dedicated to the idea that reference service is a benevolent desire to help the sometimes puzzled library user, this unique book describes numerous and varied means to that end and encourages reference librarians to become familiar with the multiple resources available in modern libraries. Reference Service Expertise pinpoints specific areas in which librarians can increase their knowledge in order to become more efficient. These strategies include using a systems approach in reference instruction for library professionals; guidelines for academic librarians to use for evaluating facilities, services, and staff as to how effectively they welcome users and validate their information needs; using team teaching to instruct users about library services; developing legal reference skills to support the constitutional right-to-know in a self-governing society; and helping non-science librarians to become science literate by reading popular science literature, watching science television programs, visiting science museums, and generally increasing their awareness of the problem of science illiteracy among the general population. A wide variety of resources available in today's reference libraries are discussed to help librarians become better informed about the options available to their patrons, including: ERIC and NTIS and the information gap between the two databases resources on the evolving market economy or investments in the Commonwealth of Independent States fee-based services PsycLIT (CD-ROM), PsycINFO (online), and the difference in retrieval patterns using the same vocabulary of terms interactive media centers--advantages and shortcomings Reference librarians in all types of libraries will benefit from chapters that describe specific methods for improving their own personal effectiveness as well as chapters that evaluate specific services and reference tools available for reference library users.
